Bosch KGN36VLDD 4 Freestanding Refrigerator with Freezer Instruction Manual

BOSCH KGN36VLDD 4 Freestanding Refrigerator with Freezer

Parts and Description

 

Safety and Warning Information

Before you Switch ON the Appliance

Please read the operating and installation instructions carefully! They contain important information on how to install, use and maintain the appliance.
The manufacturer is not liable if you fail to comply with the instructions and warnings. Retain all documents for subsequent use or for the next owner.

Technical Safety

Fire Hazard
The tubes of the refrigeration circuit convey a small quantity of an environmentally friendly but flammable refrigerant (R600a). It does not damage the ozone layer and does not increase the greenhouse effect. If refrigerant escapes, it may injure your eyes or ignite.

If Damage has Occurred

• Keep naked flames and/or ignition sources away from the appliance,
• Thoroughly ventilate the room for several minutes,
• Switch off the appliance and pull out the mains plug,
• Inform customer service.

The more refrigerant an appliance contains, the larger the room must be in which the appliance is situated. Leaking refrigerant can form a flammable gas-air mixture in rooms which are too small. The room must be at least 1 m³ per 8g of refrigerant. The amount of refrigerant in your appliance is indicated on the rating plate inside the appliance.
When installing the appliance, ensure that the mains cable is not trapped or damaged.
If the power cord of this appliance is damaged, it must be replaced by the manufacturer, Customer Service or a similarly qualified person. Improper installations and repairs may put the user at considerable risk.
Repairs may be performed by the manufacturer, customer service or a similarly qualified person only.
Only original parts supplied by the manufacturer may be used. The manufacturer guarantees that only these parts satisfy the safety requirements.
Do not use multiple sockets, extension leads or adapters.

Fire Hazard
Portable multiple outlets or power supplies may overheat, causing a fire.
Never leave portable multiple outlets or portable power supplies behind the appliance.

Important Information When Using the Appliance

• Never use electrical appliances inside the appliance (e.g. heaters, electric ice makers, etc.). Risk of explosion!
• Never defrost or clean the appliance with a steam cleaner! The steam may penetrate electrical parts and cause a short-circuit. Risk of electric shock!
• Do not use additional means to accelerate the defrosting process other than those recommended by the manufacturer. Risk of explosion!
• Do not use pointed or sharp-edged implements to remove frost or layers of ice. You might damage the refrigerant tubes. Leaking refrigerant may cause eye injuries or ignite.
• Do not store products which contain flammable propellant (e.g. spray cans) or explosive substances in the appliance. Risk of explosion!
• Do not stand on or lean heavily against the base of the appliance, drawers, doors, etc.
• For defrosting and cleaning, pull out the mains plug or switch off the fuse. Do not pull out the mains plug by tugging on the power cord.
• Store high-percentage alcohol tightly sealed and in an upright position.
• Keep plastic parts and the door seal free of oil and grease. Otherwise, plastic parts and the door seal will become porous.
• Never cover or block the ventilation openings of the appliance.
• Avoid prolonged touching of frozen food, ice or the evaporator pipes, etc.
  Risk of low-temperature burns!
• Avoiding placing children and vulnerable people at risk:
  At risk here are children, people who have limited physical, mental or sensory abilities, as well as people who have inadequate knowledge concerning safe operation of the appliance. Check that children and vulnerable people have understood the hazards.
  A person responsible for safety must supervise or instruct children and vulnerable people who are using the appliance.
  Only children aged 8 years and above may use the appliance.
  Supervise children while the appliance is being cleaned or maintained.
  Never allow children to play with the appliance.
• Do not store bottled or canned liquids (especially carbonated drinks) in the freezer compartment. Bottles and cans may burst!
• Never put frozen food straight from the freezer compartment in your mouth.
  Risk of low-temperature burns!

Children in the Household

• Keep children away from packaging and its parts. Danger of suffocation from folding cartons and plastic film!
• Do not allow children to play with the appliance!
• If the appliance features a lock: keep the key out of the reach of children!

General Regulations

The appliance is suitable

• for refrigerating and freezing food,
• for making ice.

This appliance is intended for use in the home and the home environment.
The refrigeration circuit has been checked for leaks.
This appliance complies with the relevant safety regulations for electrical appliances and is fitted with noise suppression.
This appliance is intended for use up to a maximum height of 2000 meters above sea level.

Information Concerning Disposal

Disposal of Packaging

The packaging protects your appliance from damage during transit. All utilized materials are environmentally safe and recyclable. Please help us by disposing of the packaging in an environmentally friendly manner.
Please ask your dealer or inquire at your local authority about current means of disposal.

Disposal of Your Old Appliance

Old appliances are not worthless rubbish! Valuable raw materials can be reclaimed by recycling old appliances.
This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

Warning
Redundant appliances

1. Pull out the mains plug.
2. Cut off the power cord and discard with the mains plug.
3. Do not take out the trays and receptacles: children are therefore prevented from climbing in!
4. Do not allow children to play with the appliance once it has spent its useful life. Danger of suffocation!

Refrigerators contain refrigerant and gases in the insulation. Refrigerant and gases must be disposed of professionally. Ensure that tubing of the refrigerant circuit is not damaged prior to proper disposal.

Scope of Delivery

After unpacking all parts, check for any damage in transit.
If you have any complaints, please contact the dealer from whom you purchased the appliance or our customer service.
The delivery consists of the following parts:

• Free-standing appliance
• Interior fittings (depending on model)
• Bag containing installation materials
• Operating instructions
• Installation manual
• Customer service booklet
• Warranty enclosure
• Information on the energy consumption and noises

Installation Location

A dry, well ventilated room is suitable as an installation location. The installation location should not be exposed to direct sunlight and not placed near a heat source, e.g. a cooker, radiator, etc. If installation next to a heat source is unavoidable, use a suitable insulating plate or observe the following minimum distances from the heat source:

• 3 cm to electric or gas cookers.
• 30 cm to an oil or coal-fired cooker.

The floor of the installation location must not give way; if required, reinforce floor. If the floor is uneven, compensate with supports.

Distance from Wall

When installing the appliance, ensure that the door can be opened by 90°.

Observe Ambient Temperature and Ventilation

Ambient Temperature

The appliance is designed for a specific climate class. Depending on the climate class, the appliance can be operated at the following temperatures.
The climate class can be found on the rating plate.

Note
The appliance is fully functional within the room temperature limits of the indicated climatic class. If an appliance of climatic class SN is operated at colder room temperatures, the appliance will not be damaged up to a temperature of +5 °C.

Ventilation

The air on the rear panel and on the side panels of the appliance heats up. Conduction of the heated air must not be obstructed. Otherwise, the refrigerating unit must work harder. This increases power consumption.
Therefore: Never cover or block the ventilation openings!

Connecting the Appliance

After installing the appliance, wait at least 1 hour until the appliance is switched on. During transportation the oil in the compressor may have flowed into the refrigeration system.
Before switching on the appliance for the first time, clean the interior of the appliance (see chapter “Cleaning the appliance”).

Electrical Connection

The socket must be near the appliance and also freely accessible following installation of the appliance.

Warning
Risk of electric shock!
If the length of the mains cable is inadequate, never use multiple sockets or extension leads. Instead, please contact Customer Service for alternatives.
The appliance complies with protection class I. Connect the appliance to 220–240 V/50 Hz alternating current via a correctly installed socket with protective conductor. The socket must be protected by a 10 A to 16 A fuse.
For appliances operated in non-European countries, check whether the indicated voltage and current type match the values of your electricity supply. This information can be found on the rating plate.

Warning
Never connect the appliance to electronic energy saver plugs.
Our appliances can be used with mains and sine-controlled inverters. Mains-controlled inverters are used for photovoltaic systems which are connected directly to the national grid. Sine-controlled inverters must be used for isolated applications (e.g. on ships or in mountain lodges) which are not connected directly to the national grid.

Getting to Know Your Appliance

Please fold out the illustrated last page. These operating instructions refer to several models.
The features of the models may vary. The diagrams may differ.
* Not all models.

• A. Refrigerator compartment
• B. Freezer compartment
• 1-9 Controls
• 10 Shelf for small bottles
• 11 Shelf for large bottles
• 12 Light
• 13* Vario door shelf
• 14* Bottle shelf
• 15 Cold storage compartment
• 16 Vegetable container with humidity control
• 17 Frozen food container (small)

Controls

1. Display alarm
   This lights up if the appliance becomes too warm.
2. Selection button for refrigerator compartment
   Is used to set the temperature in the refrigerator compartment.
3. “super” display
   Illuminates, if the super cooling is in operation.
4. Temperature display refrigerator compartment
   The numbers correspond to the set refrigerator compartment temperatures in °C.
5. Eco indicator
   This lights up when eco mode is switched on in the cooling compartment.
6. Temperature selection button freezer compartment
   The button sets the temperature in the freezer compartment.
7. “super” display (freezer compartment)
   Illuminates when super freezing is on.
8. Temperature display freezer compartment
   The numbers correspond to the set freezer compartment temperatures in °C.
9. Eco indicator
   This lights up when eco mode is switched on in the freezer compartment.

Switching on The Appliance

1. Insert the plug in the socket.
2. A warning signal sounds.Alarm display 1 flashes.
3. Press the temperature setting button 2. The warning signal switches off.

When the freezer compartment has reached its set temperature, the alarm display 1 lights up.
The factory recommends the following settings:

• Refrigerator compartment: medium setting
• Freezer compartment: -18°C

Store easily spoilt foods in the refrigerator compartment.

Operating Tips

• When the appliance has been switched on, it may take several hours until the set temperatures have been reached.
• The fully automatic NoFrost system ensures that the freezer compartment remains free of ice. Defrosting is no longer required.
• The sides of the housing are sometimes heated slightly. This prevents condensation in the area of the door seal.
• If the freezer compartment door cannot be immediately re-opened after it has been closed, wait until the resulting low pressure has equalized.

Setting the Temperature

Refrigerator Compartment

The temperature can be set from +2 °C to +8 °C.
Keep pressing the temperature election button 2 until the required refrigerator compartment temperature is set.
The value last selected is saved. The set temperature is indicated on temperature display 4.
Note
To reach the selected temperature, open the ventilation openings to 1/3.

Freezer

The temperature can be set from -16°C to -24°C.
Keep pressing temperature setting button 6 until the required freezer compartment temperature is set.
The value last selected is saved. The set temperature is indicated on temperature display 8.
We recommend a factory setting of -18 °C in the freezer compartment.

eco

The eco function switches the appliance to energy-saving mode.
The appliance automatically sets the following temperatures:

• Refrigerator compartment: +8°C
• Freezer compartment: -16°C

Switching on eco

Keep pressing the temperature setting button 6 until the eco indicator is highlighted.

Alarm Function

In the following cases an alarm may be actuated.

Door Alarm

A warning signal is switched on if the appliance door is left open for a while. Close the door to switch off the warning signal.

Temperature Alarm

An intermittent signal sounds and the Alarm button is lit.
The temperature alarm switches on if the freezer compartment is too warm and the frozen food is at risk of thawing.
The alarm may switch on without any risk to the frozen food:

• Switch on the appliance for the first time.
• When large quantities of fresh food are placed in the appliance.

Note
Do not refreeze thawing or thawed food. Only ready meals (boiled or fried) may be refrozen.
No longer store the frozen produce for the max. storage period.

Switching off The Alarm

Press the alarm button 6 to switch off the warning signal.

Usable Capacity

Information on the usable capacity can be found inside your appliance on the rating plate.

Fully Utilizing the Freezer Volume

To place the maximum amount of frozen food in the freezer compartment, you can remove the containers. You can then stack the food directly on the shelf and on the floor of the freezer compartment.
Note
Avoid contact between food and rear panel. Otherwise the air circulation will be impaired.
Food or packaging could freeze to the rear panel.

Removing the Fittings

Pull out the frozen food container all the way, lift at the front and remove.

Refrigerator Compartment

The refrigerator compartment is the ideal storage location for meat, sausage, fish, dairy products, eggs, ready meals and pastries.

Storing Food

• Store fresh, undamaged food. The quality and freshness will then be retained for longer.
• In the case of ready-made products and bottled goods, observe the best-before date or use-by date specified by the manufacturer.
• To retain aroma, color and freshness, pack or cover food well before placing in the appliance. This will prevent the transfer of flavors and the discoloration of plastic parts in the refrigerator compartment.
• Allow warm food and drinks to cool down before placing in the appliance.

Note
Do not block air outlet openings with food, otherwise the air circulation will be impaired. Food which is stored directly in front of the air outlet openings may be frozen by the cold air flowing out.

Note the Chill Zones in the Refrigerator Compartment

The air circulation in the refrigerator compartment creates different chill zones:

• The coldest zones are in front of the air outlet openings and in the chill compartment.
  Note
  Store perishable food (e.g. fish, sausage, meat) in the coldest zones.
• Warmest zone is at the very top of the door.
  Note
  Store e.g. hard cheese and butter in the warmest zone. The aroma of hard cheese can then continue to develop and butter remains spreadable.

Vegetable Container with Humidity Control

To create the optimum storage climate for fruit and vegetables, you can set the humidity level in the vegetable container:

• Mainly vegetables as well as for a mixed or small load – high air humidity
• Mainly fruit as well as for a large load
  • low air humidity

Notes

• Fruit sensitive to cold (e.g. pineapple, banana, papaya and citrus fruit) and vegetables sensitive to cold (e.g. auberges, cucumbers, zucchini, peppers, tomatoes and potatoes) should be stored outside the refrigerator at temperatures
  of approx. +8°C to +12°C for optimum preservation of quality and flavor.
• Condensation may form in the vegetable container depending on the type and quantity of products stored. Remove condensation with a dry cloth and adjust air humidity in the vegetable container with the humidity controller.

Cold Storage Compartment

The cold storage compartment has lower temperatures than the refrigerator compartment. Even temperatures below 0°C may occur.
Ideal for storing fish, meat and sausage. Not suitable for lettuce and vegetables and produce sensitive to cold.
The temperature of the chill compartments can be varied using the ventilation opening. Push temperature controller upwards to reduce the temperature. Push temperature controller downwards to increase the temperature.

Super Cooling

Super cooling sets the refrigerator temperature to the coldest temperature setting for approx. 6 hours. Then the appliance automatically switches to the temperature set prior to super cooling mode.
Switch on super cooling mode, e.g.

• before placing large quantities of food in the refrigerator compartment.
• for the fast cooling of drinks.

Note
When super cooling is switched on, increased operating noises may occur.

Switching On and Off

Keep pressing the temperature setting button 2 until the super indicator 3 is lit.

Freezer Compartment

Use the Freezer Compartment

• To store deep-frozen food.
• To make ice cubes.
• To freeze food.

Note
Ensure that the freezer compartment door has been closed properly. If the door is open, the frozen food will thaw. The freezer compartment will become covered in thick ice. Also: waste of energy due to high power consumption!

Freezing Capacity

Information on the freezing capacity can be found on the rating plate.

Prerequisites for Freezing Capacity

• Switch on fast freezing 24 hours before placing fresh products in the compartment (see chapter “Fast freezing”).
• Preferably freeze large quantities of food in the bottom compartment. This is where food freezes particularly quickly and therefore also gently.

Freezing and Storing Food

Purchasing Frozen Food

• Packaging must not be damaged.
• Use by the “use by” date.
• Temperature in the supermarket freezer must be -18°C or lower.
• If possible, transport deep-frozen food in an insulated bag and place quickly in the freezer compartment.

When Loading Products, Please Note:

• Freeze larger quantities of food preferably in the bottom frozen food container. This is where food freezes particularly quickly and therefore also gently.
• Distribute the food over the whole area of the compartments or the frozen food containers.
  Note
  Food which is already frozen must not come into contact with the food which is to be frozen. If necessary, re-stack frozen food in the frozen food containers.
• To ensure air circulation in the appliance, push the frozen food container all the way in.

Freezing Smaller Amounts of Food

How you freeze smaller amounts of food, so that they are frozen solid extremely quickly, can be found in the section Automatic super freezing.

Freezing Fresh Food

Freeze fresh and undamaged food only.
To retain the best possible nutritional value, flavor and color, vegetables should be blanched before freezing. Auberges, peppers, zucchini and asparagus do not require blanching.
Literature on freezing and blanching can be found in bookshops.
Note
Keep food which is to be frozen away from food which is already frozen.

• The following foods are suitable for freezing:
  Cakes and pastries, fish and seafood, meat, game, poultry, vegetables, fruit, herbs, eggs without shells, dairy products such as cheese, butter and quark, ready meals and leftovers such as soups, stews, cooked meat and fish, potato dishes, soufflés and desserts.
• The following foods are not suitable for freezing:
  Types of vegetables, which are usually consumed raw, such as lettuce or radishes, eggs in shells, grapes, whole apples, pears and peaches, hard-boiled eggs, yoghurt, soured milk, sour cream, crème fraiche and mayonnaise.

Packing Frozen Food

To prevent food from losing its flavor or drying out, place in airtight containers.

1. Place food in packaging.
2. Remove air.
3. Seal the wrapping.
4. Label packaging with contents and date of freezing.

Suitable packaging:
Cling wrap, tubular film made of polyethylene, aluminum foil, freezer containers.
These products are available from specialist outlets.
Unsuitable packaging:
Wrapping paper, greaseproof paper, cellophane, bin liners and used shopping bags.
Items suitable for sealing packaged food:
Rubber bands, plastic clips, string, cold-resistant adhesive tape, etc.
Bags and tubular film made of polyethylene (PE) can be sealed with a film heat sealer.

Shelf Life of Frozen Food

Storage duration depends on the type of food.
At a temperature of -18°C:

• Fish, sausage, ready meals and cakes and pastries: up to 6 months
• Cheese, poultry and meat: up to 8 months
• Vegetables and fruit: up to 12 months

Super Freezing

Food should be frozen solid as quickly as possible in order to retain vitamins, nutritional value, appearance and flavor.
The appliance runs constantly when super freezing has been switched on. The freezer compartment temperatures are much lower than in normal operation.

Switching on Super Freezing

Depending on the amounts of food to be frozen, you can use super freezing in different ways.
Note
When super freezing is switched on, increased operating noises may occur.
Automatic Super Freezing
Smaller amounts of food are frozen solid extremely quickly if you freeze them as follows:

• In the bottom frozen food container
• On left

Automatic super freezing automatically switches on when warm food items are placed inside the freezer.

Manual Super Freezing
Preferably freeze larger quantities of food in the bottom compartment. Here, it freezes particularly quickly and therefore also gently.
Several hours before placing fresh food in the freezer compartment, switch on super freezing to prevent an unwanted temperature rise.
If the freezing capacity according to the rating plate is to be used, switch on super freezing 24 hours before the fresh products are placed in the freezer compartment.
Keep pressing 6 temperature setting button freezer compartment until 7 super display freezer compartment lights up.

Switching off Super Freezing
Keep pressing 6 temperature setting button refrigerator compartment until the required temperature is displayed.
Super freezing is now switched off.
When super freezing has finished, the appliance automatically switches to normal mode.

• With automatic super freezing: As soon as the smaller amounts of food to be frozen have frozen solid.
• With manual super freezing: After approx. 2½ days.

Thawing Frozen Food

Depending on the type and application, select one of the following options:

• at room temperature
• in the refrigerator
• in an electric oven, with/without fan assisted hot-air
• in the microwave

Caution
Do not refreeze thawing or thawed food. Only ready meals (boiled or fried) may be refrozen.
No longer store the frozen produce for the max. storage period.

Interior Fittings

Shelves and Containers

You can reposition the inner shelves and the containers in the door as required: pull shelf forwards, lower and swivel out to the side. Lift the container and remove.

Special Features (not all models)

Bottle Shelf
Bottles can be stored securely on the bottle shelf.

Ice Cube Tray

1. Fill the ice cube tray ¾ full of drinking water and place in the freezer compartment.
2. If the ice tray is stuck to the freezer compartment, loosen with a blunt implement only (spoon-handle).
3. To loosen the ice cubes, twist the ice tray slightly or hold briefly under flowing water.

Freezer Calendar
To prevent the quality of the frozen food from deteriorating, do not exceed the storage duration. The storage period depends on the type of produce.
The figures next to the symbols indicate the permitted storage period
of the produce in months. In the case of commercially available frozen food observe the date of manufacture or use-by date.

Ice Pack
The ice pack can be removed to cool food temporarily, e.g. in a cold bag.
If a power failure or malfunction occurs, the ice pack can be used to slow down the thawing process.

Vario Door Shelf
The position of the Vario door shelf can be moved to the side so that tall bottles can be stored on the lower shelf.

Sticker “OK” (not all models)

The sticker “OK” lets you check whether the refrigerator compartment achieves the safe temperature ranges of +4°C or colder recommended for food. If the sticker does not indicate “OK”, gradually reduce the temperature.
Note
When the appliance is switched on, it may take up to 12 hours until the set temperature is reached.

Switching Off and Disconnecting the Appliance

Switching off the Appliance

Pull out mains plug or switch off fuse. Refrigerating unit switches off.

Disconnecting the Appliance

If you do not use the appliance for a prolonged period:

1. Pull out the mains plug or switch off the fuse.
2. Clean the appliance.
3. Leave appliance doors open.

Defrosting

Defrosting is actuated automatically.

Cleaning the Appliance

• Do not use abrasive, chloride or acidic cleaning agents or solvents.
• Do not use scouring or abrasive sponges.
  The metallic surfaces could corrode.
• Never clean shelves and containers in the dishwasher.
  The parts may become deformed!

The cleaning water must not get into the following areas:

• Controls
• Illumination
• Ventilation openings
• Openings in the separating plate

Proceed as follows:

1. Pull out the mains plug or switch off the fuse.
2. Take out the frozen food and store in a cool location. Place ice pack (if available) on the food.
3. The rinsing water must not drip into the controls, lighting, ventilation openings or the openings in the partition!
   Clean the appliance with a soft cloth, lukewarm water and a little pH-neutral washing-up liquid.
4. Wipe the door seal with clear water only and then wipe dry thoroughly.
5. After cleaning reconnect the appliance.
6. Put the frozen food back into the appliance.

Interior Fittings

All variable parts of the appliance can be taken out for cleaning.

Take out shelves in the door
Lift shelves upwards and take out.

Take out glass shelves
Pull the glass shelves forwards and take out.

Removing the container
Pull out the container all the way, lift at the front and remove.

Taking out the frozen food container
Pull out the frozen food container all the way, lift at the front and remove.

Light (LED)

Your appliance features a maintenance-free LED light.
These lights may be repaired by customer service or authorized technicians only.

Tips for Saving Energy

• Install the appliance in a dry, well ventilated room! The appliance should not be installed in direct sunlight or near a heat source (e.g. radiator, cooker).
• If required, use an insulating plate. Allow warm food and drinks to cool down before placing in the appliance.
• Thaw frozen food in the refrigerator compartment and use the low temperature of the frozen food to cool refrigerated food.
• Open the appliance as briefly as possible.
• To achieve the lowest energy consumption, leave a small wall gap at the side.
• The arrangement of the fittings does not affect the energy rating of the appliance.

Operating Noises

Quite Normal Noises

Note
When super freezing is switched on, increased operating noises may occur.

Droning
Motors are running (e.g. refrigerating units, fan).
Bubbling, humming or gurgling noises Refrigerant is flowing through the tubing.

Clicking
Motor, switches or solenoid valves are switching on/off.

Cracking
Automatic defrosting is running.

Preventing Noises

The appliance is not level
Please align the appliance with a spirit level. Use the height-adjustable feet or place packing underneath them.
The appliance is not free-standing Please move the appliance away from adjacent units or appliances.

Containers or storage areas wobble or stick
Please check the removable parts and re-insert them correctly if required.

Bottles or receptacles are touching each other
Move the bottles or receptacles slightly away from each other.

Eliminating Minor Faults Yourself

Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!

Customer Service, Product / Production Number and Technical Data

Customer Service

If you have any queries, are unable to rectify faults on the appliance yourself or if your appliance needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting the information on troubleshooting in these instructions or on our website. If this is not the case, contact our Customer Service.
We will always find an appropriate solution and try to avoid unnecessary visits being made by a Customer Service technician.

With any warranty claims, we will make sure that your appliance is repaired by trained Customer Service technicians using genuine spare parts, including after the manufacturer’s warranty has expired.
For safety reasons, repairs to the appliance should only be carried out by trained specialist staff. The warranty claim becomes void if repairs or interventions have been carried out by persons not authorized by us for that purpose or if our appliances have been fitted with spare, supplementary or accessory parts that were not genuine parts and then resulted in a defect.

Function-relevant genuine spare parts according to the corresponding Ecodesign Directive can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Economic Area.
Note
Under the terms of the manufacturer’s warranty applicable to the location, the use of Customer Service is free of charge. The minimum duration of the warranty (manufacturer’s warranty for private consumers) in the European Economic Area is 2 years (except for Denmark and Sweden, where it is 1 year) according to the terms of warranty applicable to the location. The terms of warranty do not affect other rights or claims held by yourself under local legislation.
Detailed information about the warranty period and terms of warranty in your country are available from Customer Service, your dealer or our website.
When contacting after-sales service, you will need the product number (E no.) and the production number (FD no.) of your appliance.
The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.

Product number (E no.) and production number (FD no.)
The product number (E no.) and the production number (FD no.) can be found on the rating plate of the appliance.
Make a note of your appliance’s details and the Customer Service telephone number to find them again quickly.

Technical Data

Refrigerant, net volume and further technical specifications can be found on the rating plate.
More information about your model can be found online at https://www.bsh-group.com/energylabel (only applies to countries in the European Economic Area). This web address is linked to the official EU EPREL product database. At the time of printing its web address had not yet been published. Please then follow the instructions on how to search for models. The model identifier is made up of the characters before the slash in the product number (E no.) on the rating plate. Alternatively you can also find the model identifier in the first line of the EU energy label.