KitchenAid KES6403 Espresso Machine Instruction Manual

KitchenAid KES6403 Espresso Machine

PARTS AND FEATURES

  1. Water Tank (Capacity: 47 ounces)
  2. Water Tank Handle
  3. Water Tank Lid
  4. Cup Warmer
  5. Drip Tray Plate
  6. Drip Tray
  7. Main Power On/Off Switch
  8. Steam Wand
  9. Steam Wand Release Button
  10. Portafilter (58 mm)
  11. Mode Button : Espresso
    • Steam
    • Hot Water
  12. Dose Button : 1 (1 shot)
    • 2 (2 shot)
  13. Clean Cycle Button
  14. Start/Cancel Button
  15. Empty Drip Tray Indicator
  16. Group Head

PRODUCT SAFETY

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed, including the following:

  1. Read all instructions.
  2. Do not touch hot surfaces. Use handles or knobs.
  3. Close supervision is necessary when any appliance is used by or near children.
  4. To protect against fire, electric shock, and personal injury do not immerse cord, plugs, or appliance in water or other liquids.
  5. Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts, and before cleaning.
  6. Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions, or is dropped or damaged in any manner. Contact the manufacturer at their customer service telephone number for information on examination, repair, or adjustment.
  7. The use of accessory attachments not recommended by the appliance manufacturer may result in fire, electric shock, or personal injury.
  8. Do not use the appliance outdoors.
  9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
  10. Do not place on or near a hot gas or electric burner, or in a heated oven.
  11. Always turn the appliance off, then plug cord into the wall outlet. To disconnect, turn the appliance off, then remove plug from wall outlet.
  12. Do not clean the Espresso Machine with abrasive cleaners, steel wool, or other abrasive materials.
  13. Use extreme caution when using hot steam.
  14. Do not use appliance for other than intended use.
  15. Irritation to skin or eyes can occur if they come into contact with the descaling solution. Avoid skin and eye contact. Rinse off descaling solution with clean water. Obtain medical advice after eye contact.
  16. Damage to delicate surfaces can occur after contact with the descaling solution. Remove any splashes immediately.
  17. WARNING: To avoid the risk of injury, do not open the brew chamber during the brew process.

SAVE THESE INSTRUCTIONS
This product is designed for household use only.

ELECTRICAL REQUIREMENTS

  • Voltage: 120 V~
  • Frequency: 60 Hz
  • Wattage: 1460 W
    NOTE: If the plug does not fit in the outlet, contact a qualified electrician or service person. Do not modify the plug in any way. Do not use an adapter. Do not use an extension cord. If the power supply cord is too short, have a qualified electrician or service person to install an outlet near the appliance. The cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over unintentionally.

GETTING STARTED

First, clean all parts and accessories (See “Care and Cleaning” section). Place the Espresso Machine on a dry, flat, level surface such as a countertop or table

IMPORTANT: Distilled water or mineral water can damage the Espresso Machine. Do not use either to brew espresso.

PRODUCT USAGE

BREWING ESPRESSO

BASKET SELECTION CHART

NOTE: Do not remove the Portafilter when brewing.
TIP: Shot duration should be between 20-30 seconds for 1 and 2 shot selections.

  • If less than 20 seconds: decrease grind size and/or increase tamp pressure.
  • If more than 30 seconds: increase grind size and/or reduce tamp pressure

USING THE STEAM MODE FOR MILK


USING HOT WATER FEATURE
The Steam Wand can also dispense hot water which is great for an americano, tea, hot chocolate, etc. You can also use hot water to pre-heat cups.

PROGRAMING FUNCTION

The Espresso Machine is equipped with programing functionality. Any customized settings will be saved even in the event power is lost to the machine.
PROGRAMING THE ESPRESSO AND HOT WATER AMOUNT

TIP: To restore all factory settings, Press and Hold “Dose Button” for 3 seconds. Changing the factory default Espresso or Water Volumes may impact the intended performance of the machine.

PROGRAMING THE WATER TEMPERATURE AND WATER HARDNESS

INDICATOR LIGHT CHART

NOTE: Water Hardness

  • Low: 0 to 60 ppm
  • Medium: 60 to 120 ppm
  • High: more than 120 ppm

TIP: To restore all factory settings, Press and Hold “Dose Button” for 3 seconds. All indicator lights will blink indicating that all settings are restored.

CARE AND CLEANING

For best results, regularly clean the Espresso Machine and accessories.
IMPORTANT: Unplug the Espresso Machine before cleaning. Allow the Espresso Machine and accessories to cool down.
NOTE: Do not use abrasive cleansers or scouring pads when cleaning the Espresso Machine, parts, or accessories. Do not immerse the Espresso Machine or cord in water or other liquids.

NOTE: To remove the Steam Wand press the Steam Wand Release Button.

DESCALING THE ESPRESSO MACHINE
The descaling program enables simple and effective descaling of your Espresso Machine. Descale the Espresso Machine regularly, but a minimum whenever the “Clean” indicator is blinking. The frequency of descaling depends on the hardness of the water in your region. Therefore, it is important to program the Espresso Machine according to the water hardness level of your location.
NOTE: The descaling process runs in 4 phases, takes approximately 10 minutes and must be completed before next use. At any time during the descaling program you can pause the cycle by pressing button. And, resume too by pressing button.
IMPORTANT: Only use descaling solution intended for Espresso Machines

SET UP OF GROUP HEAD DESCALING

WINTER STORAGE CARE

IMPORTANT: To avoid damage, use and store your Espresso Machine where it will not freeze. Because some water remains inside the unit, freezing can damage the product. If storing or moving during freezing weather, purge your Espresso Machine.
To purge the Espresso Machine, ensure Steam Wand is attached and Water Tank is at least half full.

  1. Place a cup under the Steam Wand nozzle.
  2. Turn the Espresso Machine On, toggle the Mode Button to Steam. Press button. Once steam exits the Steam Wand for approximately 10 seconds, remove Water Tank and allow remaining water in the machine to exit through the Steam Wand.
  3. Purging cycle will be complete once Espresso Machine stops and the Water mode will blink.
  4. Turn the Main power On/Off (-) button to Off. Empty and re-install Water Tank. Then, unplug the Espresso Machine.

TROUBLESHOOTING GUIDE

Problem Solution
 

 

Espresso Machine will not start

 Check if the Espresso Machine is securely plugged into a grounded 3 prong outlet.
Check to see if the Main Power On/Off Switch is turned on.
If you have a circuit breaker box, then make sure the circuit is closed.
 

 

Espresso flows slowly or only drips

 Coffee is ground too finely. Use slightly coarser grind.
Coffee tamped too hard. Use slightly lighter tamp between 30-40 lb or 15-20 kg of force.
Filter basket can be blocked. Use a pin to unblock the hole(s).
Machine might need to be descaled. Refer to the “Descaling the Espresso Machine” section.
 

 

Espresso flows too quickly

 Coffee is ground too coarsely. Use slightly finer grind.
Not sufficient coffee in the filter basket. Increase dose of coffee. Refer to the “Basket selection chart” section.
Coffee tamped too softly. Use slightly firmer tamp between 30-40 lb or 15-20 kg of force.
 

 

Espresso flows over the edge of the Portafilter

 Portafilter is not inserted in the Group Head properly. Ensure the Portafilter is completely inserted and rotated until the handle is aligned to the lock icon.
There are coffee grounds around the rim of the filter basket. Swipe excess coffee to ensure proper seal in the Group Head.
Too much coffee in the filter basket. Use lower dose of coffee. Refer to the “Basket selection chart” section.
Steam Wand is not producing hot water/ steam Operating temperature has not been reached. Allow the machine to reach to the operating temperature.
 

Steam/hot water flows slowly from Steam Wand

 Steam Wand is partially blocked. Remove Steam Wand from Espresso Machine. Soak in cleaning solution and use a pin to clear out the hole and rinse with clear water.
Machine might need to be descaled. Refer to the “Descaling the Espresso Machine” section.
Problem Solution
 

 

No Crema is being produced

 Coffee is ground too coarsely. Use slightly finer grind.
Coffee tamped too softly. Use slightly firmer tamp between 30-40 lb or 15-20 kg of force.
Single wall filter basket might have been used with pre-ground coffee. Please see the “Basket selection chart” section.
Knocking/pumping sound occurs during espresso, steam, or hot water cycle The Espresso Machine is going through a normal operation, therefore no action is required.
All Mode/Dose lights are blinking Machine is in protection mode to avoid the pump from over heating. Turn Off the machine for 7.5 minutes.
The Steam light and all Dose lights are blinking Machine is in the protection mode to avoid from overheating. Turn Off the machine for 10 minutes.
 

 

Water light continuously blinks

 Ensure water is in the Water Tank and ensure Water Tank is properly assembled.
Steam Wand is blocked. Remove it from Espresso Machine and thoroughly clean it.
Coffee puck is too dense, adjust to larger grind size.

If using a Double wall basket, then clean exit hole with a pin.

All lights are blinking at the same time Turn off the Espresso Machine and unplug for approximately 10 minutes. Then, plug back in and restart the machine.

If problem persists call service.

All lights are continuously on Turn off the Espresso Machine and unplug for approximately 5 minutes. Then, plug back in and restart the machine. If problem persists call Service.
If the problem is not due to one of the above items See the “Arranging for Service” chapter in the “Warranty and service” section. Do not return the Espresso Machine to the retailer as they do not provide service.

WARRANTY AND SERVICE

KITCHENAID® ESPRESSO MACHINE WARRANTY FOR THE 50 UNITED STATES, THE DISTRICT OF COLUMBIA, PUERTO RICO, AND CANADA
This warranty extends to the purchaser and any succeeding owner for KitchenAid Espresso Machine operated in the 50 United States, the District of Columbia, Puerto Rico, and Canada

Length of Warranty: One Year Full Warranty from date of purchase.
KitchenAid Will Pay for Your Choice of:

 

 Hassle-Free Replacement of your Espresso Machine. See the next page for details on how to arrange for service, or call the Customer eXperience Center

toll-free at 1-800-541-6390.

OR

The replacement parts and repair labor costs to correct defects in materials and workmanship.

Service must be provided by an Authorized KitchenAid Service Center.

KitchenAid Will Not Pay for: A. Repairs when your Espresso Machine is used in other than normal single family home use.

B.  Damage resulting from accident, alteration, misuse or abuse.

C. Any shipping or handling costs to deliver your Espresso Machine to an Authorized Service Center.

D. Replacement parts or repair labor costs for Espresso Machine operated outside the 50 United States, District of Columbia, Puerto Rico,

and Canada.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES  OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED TO THE EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY

BE IMPOSED BY LAW ARE LIMITED TO TWO YEAR, OR THE SHORTEST PERIOD ALLOWED BY LAW. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON HOW LONG AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

IF THIS PRODUCT FAILS TO WORK AS WARRANTED, CUSTOMER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT ACCORDING TO THE TERMS OF THIS LIMITED WARRANTY. KITCHENAID AND KITCHENAID CANADA DO NOT ASSUME ANY RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES. This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province.

HASSLE-FREE REPLACEMENT WARRANTY—50 UNITED STATES, DISTRICT OF COLUMBIA, AND PUERTO RICO
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your Stand Mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your original Stand Mixer returned to us. Your replacement unit will also be covered by our one year limited warranty.
If your Stand Mixer should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at 1-800-541-6390 Monday through Friday.
Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address (no P.O. Box numbers, please). When you receive your replacement Stand Mixer, use the carton, packing materials, and prepaid shipping label to pack up your original Stand Mixer and send it back to KitchenAid.

HASSLE-FREE REPLACEMENT WARRANTY—CANADA
We’re so confident the quality of our products meets the exacting standards of the KitchenAid brand that, if your Stand Mixer should fail within the first year of ownership, we will replace your Stand Mixer with an identical or comparable replacement. Your replacement unit will also be covered by our one year limited warranty.
If your Stand Mixer should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at 1-800-807-6777 Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address.
When you receive your replacement Stand Mixer, use the carton, packing materials, and prepaid shipping label to pack up your original Stand Mixer and send it back to KitchenAid.

ARRANGING FOR SERVICE AFTER THE WARRANTY EXPIRES, OR ORDERING ACCESSORIES AND REPLACEMENT PARTS
In the United States and Puerto Rico: For service information, or to order accessories or replacement parts, call toll-free at 1-800-541-6390 or write to: Customer eXperience Center, KitchenAid Small Appliances,
P.O. Box 218, St. Joseph, MI 49085-0218 Outside the United States and Puerto Rico: Consult your local KitchenAid dealer or the store where you purchased the Stand Mixer for information on how to obtain service.
For service information in Canada: Call toll-free 1-800-807-6777.
For service information in Mexico: Call toll-free 01-800-0022-767.