Guarantee Export Countries without Miele Subsidiaries User Manual

Guarantee Export Countries without Miele Subsidiaries

Guarantee/Guarantee card

Guarantee Export (Countries without Miele subsidiaries)

Conditions of Guarantee

Miele & Cie. will guarantee equipment which:

1. has been purchased from one of its dealers or distributors authorized to import Miele products into the country of residence, or directly from the factory.
2. has been installed by an authorised service agent, in as far as necessary.

Extent of guarantee

1. Miele & Cie. will replace free of charge, FOB German seaport/Free German delivery station/-border only, excluding transportation cost to another destination and other cost such as customs duty, labour cost etc. On special request by Miele defective components resulting from poor workmanship subject to the above conditions are to be returned to the factory at the expense of the owner. These components then automatically become the property of Miele & Cie.
2. The validity of any claim under the terms of this guarantee in respect of any defect covered by this guarantee is subject to an inspection of the parts concerned at the Miele factory.
3. This guarantee will not cover any fault or defect caused by:
   a) Faulty installation, viz. the failure to observe the official installation instructions.
   b) Misuse of the appliance, e. g. the use of unsuitable detergents or lack of maintenance.
   c) The deterioration of components subject to normal wear and tear, such as V-belts, brake linings and rubber items, etc.
   d) Damage caused as the result of handling during transit, atmospheric conditions or from forces outside our control, etc.
   e) Repairs or modifications carried out by firms other than authorised Miele Service Agents or dealers.
4. Any other type of claim whatsoever, whether in respect of nullification, depreciation, the replacement of the appliance, financial recompense arising as the result of repairs carried out by a third party and claims in respect of damaged laundry are absolutely excluded.

Terms of guarantee and notifications of claims

1. This guarantee is valid for 12 months.
   The term commences from the date of delivery, which must be entered on the guarantee card by the Miele Service Agent. Replacements made under the terms of the guarantee do not alter the terms of the guarantee.
2. The user must notify all claims to either the Miele Service Agent, or if the appliance was purchased directly, to the factory at Gütersloh.

Miscellaneous

Further claims for damage will not be accepted by Miele.