LG OLED65A2PSA 4K Smart OLED TV Owner’s Manual

LG OLED TV

OWNER’S MANUAL
Safety and Reference

Please read this manual carefully before operating your set and retain it for future reference.

The model and serial number of the product are located on the back and on one side of the product. Record them below in case you ever need service.
Model…………………………………………………
Serial No…………………………………………….

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Important Safety Instruction

• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
• Only use attachments/accessories specified by the manufacturer.
• Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
  
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. Before reading this manual
• Read this manual thoroughly before operating your TV, and keep it for future reference.
• On the website you can download the manual including installation, using, troubleshooting, specifications, license etc and view its contents on your PC or mobile device.
• User Guide: For more information about this TV, read the USER GUIDE embedded in the product. (Depending upon model) – To open the USER GUIDE →   → [Support] → [User Guide]

Optional Extras

• Optional extras can be changed or modified for quality improvement without any notification. Contact your dealer for buying these items. These devices
  work only with certain models.
• The model name or design may be changed due to the manufacturer’s circumstances or policies.
• A cable to connect antennas and external devices must be purchased separately.

Note

• Product specifications or contents of this manual may be changed without prior notice due to upgrade of product functions.
• The items supplied with your product may vary depending upon the model.
• Image shown may differ from your TV.

Warning! Safety instructions

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
The symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the device.
WARNING: TO REDUCE THE RISK OF FIRE AND ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.
• Do not place the TV and/or remote control in the following environments:
  •  Keep the product away from direct sunlight.
  • An area with high humidity such as a bathroom.
  • Near any heat source such as stoves and other devices that produce heat.
  • Near kitchen counters or humidifiers where they can easily be exposed to steam or oil.
  • An area exposed to rain or wind.
  • Do not expose to dripping or splashing and do not place objects filled with liquids, such as vases, cups, etc. on or over the apparatus (e.g., on shelves above the unit).
  • Near flammable objects such as gasoline or candles, or expose the TV to direct air conditioning.
  • Do not install in excessively dusty places. Otherwise, this may result in fire, electric shock, combustion/explosion, malfunction or product deformation.
• Ventilation 
  • Install your TV where there is proper ventilation. Do not install in a confined space such as a bookcase.
  • Do not install the product on a carpet or cushion.
  • Do not block or cover the product with cloth or other materials while unit is plugged in.
  • Take care not to touch the ventilation openings. When watching the TV for a long period, the ventilation openings may become hot.
• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the device.
• Do not move the TV whilst the Power cord is plugged in.
• Do not use a damaged or loosely fitting power cord.
• Be sure to grasp the plug when unplugging the power cord. Do not pull on the power cord to unplug the TV.
• Do not connect too many devices to the same AC power outlet as this could result in fire or electric shock.
• Disconnecting the Device from the Main Power
  • The power plug is the disconnecting device. In case of an emergency, the power plug must remain readily accessible.
• Do not let your children climb or cling onto the TV. Otherwise, the TV may fall over, which may cause serious injury.
• Outdoor Antenna Grounding (Can differ by country):
  • If an outdoor antenna is installed, follow the precautions below. An outdoor antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can come in contact with such power lines or circuits as death or serious injury can occur. Be sure the antenna system is grounded to provide some protection against voltage surges and built-up static charges. Section 810 of the National Electrical Code (NEC) in the U.S.A. provides information with respect to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes and requirements
    for the grounding electrode. Antenna grounding according to the National Electrical Code, ANSI/ NFPA 70
• Never touch this apparatus or antenna during a lightning storm. You may be electrocuted.
• Make sure the power cord is connected securely to the TV and wall socket if not secured damage to the Plug and socket may occur and in extreme cases a fire may break out.
• Do not insert metallic or inflammable objects into the product. If a foreign object is dropped into the product, unplug the power cord and contact the customer service.
• Do not touch the end of the power cord while it is plugged in. You may be electrocuted.
• If any of the following occur, unplug the product immediately and contact your local customer service.
  • The product has been damaged.
  • If water or another substance enters the product (like an AC adapter, power cord, or TV).
  • If you smell smoke or other odors coming from the TV
  • When lightning storms or when unused for long periods of time. Even the TV is turned off by remote control or button, AC power source is connected to the unit if not unplugged in.
• Do not use high voltage electrical equipment near the TV (e.g., a bug zapper). This may result in product malfunction.
• Do not attempt to modify this product in any way without written authorization from LG Electronics. Accidental fire or electric shock can occur. Contact your local customer service for service or repair. Unauthorized modification could void the user’s authority to operate this product.
• Use only an authorized attachments/accessories approved by LG Electronics. Otherwise, this may result in fire, electric shock, malfunction, or product damage.
• Never disassemble the AC adapter or power cord. This may result in fire or electric shock.
• Handle the adapter carefully to avoid dropping or striking it. An impact could damage the adapter.
• To reduce the risk of fire or electrical shock, do not touch the TV with wet hands. If the power cord prongs are wet or covered with dust, dry the power plug completely or wipe dust off.
• Batteries
  • Store the accessories (battery, etc.) in a safe location out of the reach of children.
  • Do not short circuit, disassemble, or allow the batteries to overheat. Do not dispose of batteries in a fire. Batteries should not be exposed to excessive heat.
  • Caution: Risk of fire or explosion if the battery is replaced by an incorrect type.
• Moving
  • When moving, make sure the product is turned off, unplugged, and all cables have been removed. It may take 2 or more people to carry larger TVs. Do not press or put stress on the front panel of the TV. Otherwise, this may result in product damage, fire hazard or injury.
• Keep the packing anti-moisture material or vinyl packing out of the reach of children.
• Do not allow an impact shock, any objects to fall into the product, and do not drop anything onto the screen.
• Do not press strongly upon the panel with a hand or a sharp object such as a nail, pencil, or pen, or make a scratch on it. It may cause damage to screen.
• Cleaning
  • When cleaning, unplug the power cord and wipe gently with a soft/ dry cloth. Do not spray water or other liquids directly on the TV. Do not clean your TV with chemicals including glass cleaner, any type of air freshener, insecticide, lubricants, wax (car, industrial), abrasive, thinner, benzene, alcohol etc., which can damage the product and/ or its panel. Otherwise, this may result in electric shock or product damage.

Installation

Lifting and moving the TV
When moving or lifting the TV, read the following to prevent the TV from being scratched or damaged and for safe transportation regardless of its type and size.

• It is recommended to move the TV in the box or packing material that the TV originally came in.
• Before moving or lifting the TV, disconnect the power cord and all cables.
• When holding the TV, the screen should face away from you to avoid damage.
• Hold the side and bottom of the TV frame firmly. Make sure not to hold the transparent part, speaker, or speaker grille area.
• Use at least two people to move a large TV.
• When transporting the TV, do not expose the TV to jolts or excessive vibration.
• When transporting the TV, keep the TV upright; never turn the TV on its side or tilt towards the left or right.
• When handling the TV, be careful not to damage the protruding buttons. • Avoid touching the screen at all times, as this may result in damage to
  the screen.
• Do not place the product on the floor with its front facing down without padding. Failure to do so may result in damage to the screen.
• When attaching the stand to the TV set, place the screen facing down on a cushioned table or flat surface to protect the screen from scratches.

Mounting on the Table

1. Lift and tilt the TV into its upright position on a table.
   • Leave a minimum of 10 cm space from the wall for proper ventilation.
2. Connect the power cord to a wall outlet.

• Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product. (Doing so may damage the product.)
• If you install the TV on a stand, you need to take actions to prevent the product from overturning. Otherwise, the product may fall over, which may cause injury.
• Do not use any unapproved items to ensure the safety and lifespan of the product.
• Any damages or injuries by using unapproved items are not covered by the warranty.
• Make sure that the screws are fastened tightly. (If they are not fastened securely enough, the TV may tilt forward after being installed.)
• Do not fasten the screws with excessive force otherwise, they may strip and become loose.
• If there is a problem with swivel angle adjustment, lift the product slightly and put it back down.

Securing TV to the Wall

1. Insert and tighten the eye-bolts or TV brackets and bolts on the back of the TV.
   • If there are bolts inserted at the eye-bolts position, remove the bolts first.
2. Mount the wall brackets with the bolts to the wall. Match the location of the wall bracket and the eye-bolts on the rear of the TV.
3. Connect the eye-bolts and wall brackets tightly with a sturdy rope or cable. Make sure to keep the rope parallel to the flat surface.
   • Use a platform or cabinet that is strong and large enough to support the TV securely.
   • Brackets, bolts, and ropes are optional. You can obtain additional accessories from your local dealer.

Mounting to the Wall
An optional wall mount can be used with your LG Television. Consult with your local dealer for a wall mount that supports the VESA standard used by your TV model. Carefully attach the wall mount bracket at the rear of the TV. Install the wall mount bracket on a solid wall perpendicular to the floor. If you are attaching the TV to other building materials, please contact qualified personnel to install the wall mount. Detailed instructions will be included with the wall mount. We recommend that you use an LG brand wall mount. The LG wall mount is easy to adjust or to connect the cables. When you do not use LG’s wall mount bracket, use a wall mount bracket where the device is adequately secured to the wall with enough space to allow connectivity to external devices. If you are using a non-adjustable mount, attach the mount to the wall. Attach the cables to the TV first, then attach the TV to the mount.

• Remove the stand before installing the TV on a wall mount by performing the stand attachment in reverse.
• For more information of screws and wall mount bracket, refer to the Separate Purchase.
• If you intend to mount the product to a wall, attach VESA standard mounting interface (optional parts) to the back of the product. When you install the set to use the wall mounting bracket (optional parts), fix it carefully so as not to drop.
• When mounting a TV on the wall, make sure not to install the TV by hanging the power and signal cables on the back of the TV.
• Do not install this product on a wall if it could be exposed to oil or oil mist. This may damage the product and cause it to fall.
• Please use the accessory cable holder when hanging on the wall. (OnlyOLED48/83C2*)

Antenna/Cable
Connect an antenna, cable, or cable box to watch TV while referring to the following. The illustrations may differ from the actual items and an RF cable is optional.

• Make sure not to bend the copper wire of the RF cable.
• Complete all connections between devices, and then connect the power cord to the power outlet to prevent damage to your TV.
• To improve the picture quality in a poor signal area, purchase a signal amplifier.
• Use a signal splitter to use 2 TVs or more.
• If the antenna is not installed properly, contact your dealer for assistance.
• DTV Audio Supported Codec (Depending upon country) : MPEG, AAC, HE-AAC, Dolby Digital, Dolby Digital Plus
• This TV cannot receive Ultra HD (3840 x 2160 pixels) broadcasts directly because the related standards have not been confirmed (Depending upon country).
• Use the AV cover for aesthetic purposes. Connecting too many cables may cause lifting problems. In such a case, remove the AV cover before use.

Starting TV

Turning on the TV
You can simply operate the TV functions, using the button.

1. All running apps will close, and any recording in progress will stop. (Depending upon country)
2. You can access and adjust the menu by pressing the button when TV is on.
3. You can use the function when you access menu control.

1. All running apps will close, and any recording in progress will stop.(Depending upon country)

Note

• When the TV is turned on for the first time after being shipped from the factory, initialization of the TV may take approximately one minute..

Connections

You can connect various external devices to the TV. For more information on external device’s connection, refer to the manual provided with each device.

HDMI

• When connecting the HDMI cable, the product and external devices should be turned off and unplugged.
• Supported HDMI Audio format (Depending upon model): True HD (48 kHz), Dolby Digital / Dolby Digital Plus (32 kHz / 44.1 kHz / 48 kHz), PCM (32 kHz / 44.1 kHz / 48 kHz / 96 kHz / 192 kHz)

Note

• If the device connected to Input Port also supports HDMI Deep Color, your picture may be clearer. However, if the device doesn’t support it, it may not work properly. In that case, change the TV’s [HDMI Deep Color] setting to off.
• → → [General] → [Devices] → [HDMI Settings] → [HDMI Deep Color]
• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not display or a connection error may occur.
• Recommended HDMI cable types (3 m or less) – Ultra High Speed HDMI ® /™ cable

USB
Some USB Hubs may not work. If a USB device connected  through a USB Hub is not detected, connect it directly to the USB port on the TV.

Note

• For an optimal connection, HDMI cables and USB devices should have bezels less than 10 mm thick and 18 mm width.
• Use an extension cable that supports if the USB cable or USB flash drive does not fit into your TV’s USB port.

IR Blaster
Control the set-top box (cable/satellite/IP/OTT), Blu-ray/DVD player, soundbar, game consoles, etc., using the IR Blaster. (Depending upon country) (Depending upon models)

Note

• Connect the IR Blaster cable to the TV’s IR Blaster port.
• Use universal control settings to control the device.
• Secure the IR Blaster with the 3M tape provided.

External Devices
Supported external devices are: Blu-ray player, HD receivers, DVD players, VCRs, audio systems, USB storage devices, PC, gaming devices, and other external devices.

Note

• The external device connections shown may differ slightly from illustrations in a manual.
• In PC mode, there may be noise associated with the resolution, vertical pattern, contrast or brightness. If noise is present, change the PC output to another resolution, change the refresh rate to another rate or adjust the brightness and contrast on the [Picture] menu until the picture is clear. Depending upon the graphics card, some resolution settings may not allow the image to be positioned on the screen properly.
• When connecting to a wired LAN, use a CAT7 cable with high-speed Internet transmission.

Specifications

Product specifications may be changed without prior notice due to upgrade of product functions.

• The energy information provided on the product is shown in accordance with the applicable regulations of each respective country, (Depending upon the country).
  • The Energy consumption was measured in accordance with IEC 62087.
• The actual energy consumption depends on the usage environment, (Example: content watched, TV settings, etc.).
• For information of the power supply and power consumption, refer to the label attached to the product, (Depending upon the country).
  • The typical power consumption is measured in accordance with IEC 62087 or each country’s energy regulations.
    * On some models, the label is inside the external device connection terminal cover.
    * Depending upon the model or country, the typical power consumption may not be on label.

(Depending upon country)

Environment Condition

Product Information

Wireless module(LGSBWAC95)Specifications
Wireless LAN (IEEE 802.11a/b/g/n/ac)

Bluetooth

As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is configured for the regional frequency table.
For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm between the device and the body.
FCC ID: BEJLGSBWAC95 / IC: 2703H-LGSBWAC95

Open Source Software Notice Information

To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other relevant documents please visit https://opensource.lge.com. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to . This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.

Licenses

Troubleshooting

• Make sure to wring any excess water or cleaner from the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.

Precautions for Protecting the OLED TV Screen

Unlike regular LED/LCDs, OLED TVs produce images that emit light for each pixel, achieving a perfect black color and delivering clear images without blurring.
Due to the nature of the organic materials used to achieve high-resolution image quality, OLED displays generally experience image retention on the screen, which can be a persistent phenomenon. This phenomenon is observed in all OLED panels, and although recommended picture modes can minimize image retention, current technology cannot completely prevent this from occurring. Displaying the same image for a long time or repeatedly displaying the same image can cause image retention on the screen, which is a common phenomenon in OLED panel products due to the nature of the product. This product has a built-in screen protection feature. Avoid displaying images that are likely to cause image retention, and follow the recommendations.

Images that are likely to cause image retention

• Images with black areas on the top and bottom and/or the left and right sides of the screen.
• Images whose aspect ratio is 4:3 or 21:9.
• Images that are fixed for a long time, such as channel number, station logo, game console icon, set-top box menu, etc.
• Other fixed screen images or repeatedly displayed images.

Running [Pixel Cleaning] to Protect the OLED TV Screen
The OLED TV is equipped with a pixel cleaning feature to check the status of the screen by itself and prevent image retention. This feature is automatically calculates the optimal execution time based on the accumulated viewing time and is automatically executed when the TV is turned off. While this feature is running, horizontal lines may appear at the top and bottom of the screen. The pixel cleaning feature works when the product is connected to the power cord and main power.

• To run this function manually, press the button on the remote control, go to → [General] → [OLED Care] → [OLED Panel Care] and press [Pixel Cleaning].

Recommendations for Minimizing Image Retention
When watching the TV for a long time, press the button on the remote control, go to → [Picture] → [Select Mode] and set the mode to [Eco], go to [Advanced Settings] → [Brightness] and set [OLED Pixel Brightness] to a lower level. In addition, press the button on the remote control, go to → [General] → [OLED Care] → [OLED Panel Care] and set the [Adjust Logo Brightness] value to [High]. When showing images with black bars at the top/bottom/left/right side of the screen, press the button on the remote control, press, and go to [Picture] → [Aspect Ratio] → [User Selection] → [Vertical Zoom] or [4-Way Zoom] to remove the black bars. Turn off the menus for setting up devices such as set-top boxes so that they are not displayed on the screen for a long time.

Note

• When the screen is showing one fixed image for a long time, the screen brightness will be automatically reduced and then restored once the screen content changes. This is a normal function to minimize image retention.

Regulatory

WARNING! (STABILITY HAZARD)
A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
• ALWAYS use furniture that can safely support the television set.
• ALWAYS ensure the television set is not overhanging the edge of the supporting furniture.
• ALWAYS educate children about the dangers of climbing on furniture to reach the television set or its controls.
• ALWAYS route cords and cables connected to your television so they cannot be tripped over pulled or grabbed.
• NEVER place a television set in an unstable location.
• NEVER place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• NEVER place the television set on cloth or other materials that may be located between the television set and supporting furniture.
• NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed. If the existing television set is going to be retained and relocated, the same considerations as above should be applied.

Symbols

(Image shown may differ from your TV.)