Dell WH1022 Stereo Headset User Guide

Dell Stereo Headset
WH1022

User Guide

               

 

Regulatory Model: HS2201

NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2021-09

Rev. A00

Overview

The Dell WH1022 Headset is the latest in the Dell stereo headset line-up which offers the following:

  • Light weight and comfortable earpads
  • High resolution audio output
  • Clear voice microphone
What’s in the box

Dell WH1022 Headset

Headset controller

User Documentation
(Quick Start Guide, SERI and Warranty Information)
Views

Headset

  1. Leatherette ear pads
  2. Adjustable headband
  3. Adjustable noise canceling microphone boom
  4. Controller

Controller

  1. Mute indicator
  2. Mute/unmute microphone
  3. Volume controls
  4. Mute/unmute speaker
  5. Power indicator
  6. Headphone jack
Set up your headset

1 Connect the headset’s audio cable connector to the headphone jack on the headset controller.

2 Connect the USB-A end of the headset controller cable to a USB-A port on your notebook or desktop.

Note: The headset can be connected to your notebook, desktop or mobile device without the headset controller as well.

Headband & microphone boom fit

Headband fit
Adjust headset by sliding headband open or closed.

   

Headband fit

  1. Microphone boom rotates 270 degrees. Wear it on either left or right side to capture voice better.
  2. Adjust flexible microphone boom location.

   

Headset in-line controls and indicator light

Button

 Usage Indicator Light

Action

Mic Mute

 Mute On Solid Red

Short press to Mute On

Mute Off No Light

Short press to Mute Off

+

Volume

 No Light

Short press to Volume Up

–

Short press to Volume Down

Speaker Mute

Mute On

No Light

 Short press to Mute / Unmute

Mute Off

                          

Mic mute off + Speaker mute off

 The user can hear the receiver, and the receiver can also hear the user.
                         

Mic mute on + Speaker mute on

 The user cannot hear the receiver, but the receiver cannot hear the user.
                         

Mic mute off + Speaker mute on

 The receiver can hear the user, but the user cannot hear the receiver.
                          

Mic mute on + Speaker mute off

 The user can hear the receiver, but the receiver cannot hear the user.

  1. Speaker Mute
  2. Volume
  3. Mic Mute
  4. Mute On
  5. Mute Off
  6. Speaker On
  7. Speaker Mute
  8. Power On
  9. Power Off
Specifications

Model No.

 WH1022

USB-A

USB 2.0

3.5mm audio jack

CTIA

Height x Width x Depth:

Headset

 161.5 mm x 155.2 mm x 59.8 mm

Ear pads

 60 mm x 60 mm x 10 mm

Operating voltage

 3.0-5.5 V

System requirements

 Windows® 7 or higher
MacOS® 10.7 or higher
Linux®

Technical specifications

 Input impedance 32 Ohms
Sensitivity(headphone) 94 dB +/- 3 dB
Sensitivity(microphone) -47 dB +/- 3 dB
Frequency response (headphone) 315 Hz – 20 kHz
Frequency response (microphone) 100 Hz – 18 kHz
Frequently asked questions

1. What is the recommended configuration to install the Dell WH1022 headset?
Windows 7 64-bit or newer
One USB 2.0 type-A port

2. How do I know if my headset is on?
The Dell WH1022 headset has a status-LED on the controller that stays on (green light) when the headset is in use. The status-LED behaviour is as follows:
Headset is on – Status LED is solid green
Headset is off – No light

3. Can I use the Dell WH1022 headset without the controller?
Yes, you can directly plug-in the 3.5mm audio jack to any device with 3.5mm port.

4. Can I use the controller with other earphones?
Yes, as long as your earphones has 3.5mm audio jack (CTIA), you can plug into the controller and connect it to a computer.

Troubleshooting

Problem

Possible solutions

No audio from headset 1. Unplug and re-plug the headset to the computer.
2. Test on an alternate device if available.
Echo heard from the Mic 1. Adjust the volume on your computer or on the host software.
2. Adjust the mic boom so that it is not too close to your mouth.
Buzzing noise heard on calls Check the 3.5mm audio jack by unplug and plug back, if the status remain, try rotate the audio jack.
Unable to hear audio clearly 1. Adjust Mic closer to your mouth.
2. Adjust the microphone volume on the adapter or adjust the microphone type on the selected adapter.
3. Unplug and re-plug the headset to check again.
Computer speakers playing audio despite having the headset plugged in. Please check the “Setting>System>Audio>Select Output Device” and select “Dell Stereo Headset”.
Statutory information

Warranty
Limited warranty and return policies
Dell WH1022 headset ships with a 3-years limited hardware. If purchased together with a Dell system, it will follow the system warranty.

For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at www.dell.com/terms This document contains a binding arbitration clause.

For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s end user contract terms.
Dell may also provide an additional hardware warranty–full details of the Dell end user contract and warranty terms can be found by going to www.dell.com, selecting your country from the list at the bottom of the “home” page and then clicking the “terms and conditions” link for the end user terms or the “support” link for the warranty terms.

For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s warranty terms. Dell may also provide an additional hardware warranty full details of Dell’s warranty terms can be found by going to www.dell.com, selecting your country from the list at the bottom of the “home” page and then clicking the “terms and conditions” link or the “support” link for the warranty terms.

Safety Information
Keep the volume at optimal levels while in use.
Do not listen at high volume levels for a long period. Prolonged exposure to a high volume may cause a high sound pressure and may cause a risk of hearing damage.

Getting help

Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps

  1. Go to www.dell.com/support.
  2. Select your support category.
  3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
  4. Select the appropriate service or support link based on your need.