HP Neverstop Laser Printer 1020 Series User Guide

hp Neverstop Laser Printer 1020 Series

Reference Guide

Read this guide to get to know the printer control panel, learn how to interpret control panel light patterns, solve wireless connection problems, and find more information.

Printer control panelNOTE: The control panel buttons differ depending on your device model.

  1. Attention light
  2.  Paper light
  3.  Imaging Drum light 4 Cancel button
  4.  Resume button
  5.  Wireless button/light*
    Wi-Fi Signal Strength indicator
  6.  Wi-Fi Direct button/light* 8 Power button/Ready light * Wireless models only

Control panel light patterns

For more information about solving common printer problems, download the User Guide from www.hp.com/support/Neverstop1000. To resolve wireless connectivity problems, see “Troubleshoot wireless setup” on page 2.

Check toner level

When the toner in the printer runs low, you will need one or two HP Toner Reload Kits to add toner. You can purchase original HP Toner Reload Kits from www.hp.com/buy/supplies or your local HP reseller.
Check the toner level indicator on the front of the printer to determine when to add toner.

Toner level indicator states

Toner can be added when the Reload status light next to the reload port glows white. Toner cannot be added when the light is off. To learn how to add toner, follow the instructions on the HP Toner Reload Kit or download the User Guide from www.hp.com/support/Neverstop1000.

Troubleshoot wireless setup

As directed in the setup guide, download and install the HP printer software, and follow the instructions in the software to connect the printer to your wireless network. When the printer has successfully connected to your wireless network, the wireless light on the printer control panel stops blinking and remains steady blue. If the light does not turn steady blue, try the following solutions

Set up a wireless connection using Wi-Fi Protected Setup (WPS)

  1.  Press the WPS button on your router.
  2.  Within two minutes, press and hold the Wireless Button on the printer control panel for 3-5 seconds.
  3.  Wait about two minutes until the Wireless light stops blinking and glows steady blue, indicating the

connection is established, and then continue software installation.
If the printer’s Wireless light turns amber and the Cancel light starts blinking, WPS setup mode has timed out or an error has occurred. Press the Cancel button, and then repeat the above steps to set up the connection.

Problem Cause/Solution
The Wireless light  is blinking blue and the Wi-Fi Signal Strength indicator

is off.

 The printer is in wireless setup mode and is ready to be configured. Proceed with software installation and follow the instructions in the software to set up a wireless connection.
The Wireless light  is blinking blue and the Wi-Fi Signal Strength indicator is

cycling.

 Wireless connection is in progress. Wait a few seconds for the connection to be completed. When the connection is complete, the Wireless light

turns steady blue and the Wi-Fi Signal Strength indicator stops cycling and

indicates the signal strength.

The Wireless light  is off. Wireless connection mode is turned off. Try the following:

Press the Wireless button  on the printer control panel. If the Wireless light  turns steady blue, wireless connection mode is on and the wireless connection is established. You can now print wirelessly.

If the Wireless light  blinks amber, a wireless network connection has not been set up. Unplug the USB cable and then press the Wireless button  again. When the Wireless light  blinks blue, the printer is in wireless

setup mode. Continue software installation and follow the instructions in the

software to set up a wireless connection.

 

Problem Cause/Solution
The Wireless light  is

glowing steady amber.

 The wireless connection is not established. Try the following solutions in order until the problem is resolved:

1.   Verify that the printer is within the range (30 m or 100 ft) of the wireless network router.

2.   If you are using a USB cable to temporarily connect the printer and computer during set up, do not connect the USB cable until the software prompts you to do so. If you connected the cable before being prompted, unplug the cable and then reset the wireless signal as directed in the next step.

3.   Restore the wireless network settings:

a.    Remove the USB cable from the printer.

b.    On the printer, press and hold the Wireless button  and the Cancel

button    at the same time for 3 seconds.

c.    Release the buttons. When the Wireless light  starts blinking blue,

continue the installation.

4.   Restart the printer and the router and then continue software installation.

5.   Uninstall and reinstall the HP printer software.

6.   Use Wi-Fi Protected Setup (WPS) if your router supports it. See “Set up a wireless connection using Wi-Fi Protected Setup (WPS)” on page 3.

Alternately, you can set up a Wi-Fi Direct connection to use your printer without a wireless router. For help, see “Set up a Wi-Fi Direct connection” on

page 4.

The Wireless light  is glowing steady blue, but you cannot print wirelessly. The printer driver might not be installed. Try installing or reinstalling the printer driver, and then try printing again.

If you still can’t print wirelessly, the printer and your computer or device might be connected to different networks. Try the following:

1.   Check the network that the computer is connected to.

2.   Check the printer’s network name (SSID) info on the Wireless Network Test Report. To print the report, press and hold the Wi-Fi button  and the Resume button  at the same time for 3 seconds.

3.   Resolve any connection issues, and then continue software installation.

The Wi-Fi Signal Strength indicator on the control panel shows only one or two dots. The wireless signal is weak. Try moving the printer. Make sure there are no large obstacles between the printer and the network router that could be blocking the signal. Also, remove any electronic devices near the printer that

could be interfering with the wireless signal.

Set up a Wi-Fi Direct connection

Use Wi-Fi Direct to connect to a printer wirelessly—without connecting to an existing wireless network. To use Wi-Fi Direct:

  1. Make sure the Wi-Fi Direct light on the printer control panel is on. If it is off, press the Wi-Fi Direct button.
  2. To check the Wi-Fi Direct name and password, press and hold the Resume button to print a Configuration Report.

To learn more, visit www.hp.com/go/wifidirectprinting.

Configure the input tray for different paper sizes

NOTE: This section is applicable only to printer models that support Legal and Oficio paper sizes. If your printer supports Legal and Oficio paper sizes, you must change the orientation of the paper-length guide when you switch between large and small paper sizes.

NOTE: The guide is shown being turned for loading paper smaller than A4/Letter. To load larger paper, turn the guide in the opposite direction.

Printer operating environment guidelines

Learn more

Product support www.hp.com/support/Neverstop1000HP wireless printing www.hp.com/go/wirelessprinting