Sharp SJ-FF560E0I-EU Fridge-Freezers User Manual

SJ-FF560E0I-EU Fridge-Freezers
User Manual

Your fridge freezer conforms to current safety requirements. Inappropriate use can lead to personal injury and damage to property. To avoid the risk of damage read this manual carefully before using your fridge freezer for the first time. It contains important safety information on the installation, safety, use, and maintenance of your Fridge Freezer. Retain this manual for future use.
FIRE
Warning; Risk of fire / flammable materials

GENERAL WARNINGS

WARNING: Keep the ventilation openings of the Fridge clear from obstruction.
WARNING: Do not use mechanical devices or other means to accelerate the defrosting process.
WARNING: Do not use other electrical appliances inside the Fridge.
WARNING: Do not damage the refrigerant circuit.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
WARNING: To avoid personal injury or damage the appliance must be installed in accordance with the manufacturer’s instructions.
The small quantity of refrigerant used in this fridge is eco-friendly R600a (an isobutene) and is flammable and explosive if ignited in enclosed conditions.
* While carrying and positioning the fridge, do not damage the cooler gas circuit.
* Do not store any containers with flammable materials, such as spray cans or fire extinguisher refill cartridges in the vicinity of the fridge.
* This appliance is intended to be used in household and similar applications such as;
– staff kitchen areas in shops, offices, and other working environment which can be equated with ordinary household
– farmhouses and by clients in hotels, motels, and other residential type environments which can be equated with ordinary household
– bed and breakfast type environments which can be equated with ordinary household
– catering and similar non-retail applications which can be equated with ordinary household
* Your fridge requires a 220-240V, 50Hz mains supply. Do not use any other supply. Before connecting your fridge, ensure that the information on the data plate (voltage and connected load) matches the mains electricity supply. If in doubt, consult a qualified electrician)
* This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazard involved. Children shall not play with the appliance.
Cleaning and user maintenance, shall not be made by children without supervision.
* Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances. Children are not expected to perform cleaning or user maintenance of the appliance, very young children (0-3 years old) are not expected to use appliances, young children (3-8 years old) are not expected to use appliances safely unless continuous supervision is given, older children (8-14 years old) and vulnerable people can use appliances safely after they have been given appropriate supervision or instruction concerning use of the appliance. Very vulnerable people are not expected to use appliances safely unless continuous supervision is given.
* A damaged power cord /plug can cause fire or give you an electric shock. When damaged it must be replaced, this should only be done by qualified personnel.
* This appliance is not intended for use at altitudes exceeding 2000 m.
To avoid contamination of food, please respect the following instructions:
* Opening the door for long periods can cause a significant increase in the temperature in the compartments of the appliance.
* Clean regularly surfaces that can come in contact with food and accessible drainage systems.
* Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
* Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making ice cream, and making ice cubes.
* One-, two- and three-star compartments are not suitable for the freezing of fresh food.
* If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold from developing within the appliance.

Disposal

  • All packaging and materials used are environmentally friendly and recyclable. Please dispose of any packaging in an environmentally friendly manner. Consult your local council for further details.
  • When the appliance is ready to be scrapped, cut off the electrical supply cable and destroy the plug and cable.
    Disable the door catch in order to prevent children from getting trapped inside.
  • A cut-off plug inserted into a 16 amp socket is a serious safety (shock) hazard. Please ensure the cut-off plug is disposed of safely.

For Denmark products:

The appliance is equipped with a plug approved in the EU ( EU-Schuko Plug) and can be used in Finland, Norway, and Sweden. In Denmark, the appliance is only approved for use with a wall outlet type E or type CEE7 // 7-S with a ground leg. If there is only wall outlet type K at the connection point, Replacing the EU-Schuko plug with the Danish plug must be performed by only authorized service personnel. Alternatively, connect a suitable and approved power adapter to transition between the Schuko plug and the Danish earth system. This adapter (min. 10 amps and up to max. 13 amps) can be ordered via a well-assorted white goods dealer or authorized electrician. Only with one of these methods, it can be ensured that the appliance is on the correct safety ground. In the absence of earthing installation, an authorized electrician should carry out an earthing installation. In the case of use without earthing installed, we will not be responsible for any loss of use that may occur.

Disposal of your old appliance

This symbol on the product or package shows that the product should not be treated as domestic waste. Instead, it should be taken to applicable waste collection sites that recycle electrical and electronic equipment. Recycling materials will help preserve our natural resources. For more detailed information regarding recycling this product, please contact your local authority, domestic waste disposal service, or the shop where you purchased the product.
Please ask your local authority about the disposal of WEEE for reuse, recycling, and recovery purposes.

Notes:

  • Please read the instruction manual carefully before installing and using your appliance. We are not responsible for damage resulting from misuse.
  • Follow all instructions for your appliance, and keep this manual handy in order to resolve any problems that may occur in the future.
  • This appliance is produced to be used in homes and can only be used in domestic environments and for specified purposes. It is not suitable for commercial use. Such use will nullify the warranty and our company will not be responsible for any losses that occur.
  • This appliance is produced for home use and it is only suitable for cooling / storing foods. It is not suitable for commercial uses and/or for storing any substances except for food. Our company is not responsible for any losses due to improper use.

Safety warnings

  • Do not use an extension cord to connect your fridge freezer to the mains electricity supply.
  • Do not use a plug adapter.
  • A damaged power cord/plug can cause fire or give you an electric shock. if damaged it must be replaced; this should only be done by qualified personnel.
  • Never kink the power cord.
  • Never touch the power cord/plug with wet hands as this could cause electric shock.
  • Do not place glass bottles or beverage cans in the freezer compartment. Bottles or cans may explode.
  • When removing ice made in the freezer compartment, do not touch it because it ice may cause frostbite and /or cuts due to ice formed with a sharp edge.
  • Do not remove items from the freezer if your hands are damp or wet. This could cause skin abrasions or frostbite.
  • Do not refreeze food once it has thawed.

Installation Information

Before unpacking and maneuvering your fridge freezer please take some time to familiarise yourself with the following points.

  • Position your fridge freezer out of direct sunlight and away from any heat source such as a radiator.
  • Your appliance should be at least 50 cm away from stoves, gas ovens, and heater cores, and should be at least 5 cm away from electrical ovens.
  • Do not expose your fridge freezer to moisture or rain.
  • Your fridge freezer should be positioned at least 20mm away from another freezer.
  • Clearance of at least 150 mm is required at the top of your appliance. Do not place anything on top of your appliance.
  • For safe operation, it is important that your fridge freezer is seated securely and balanced. The adjustable feet are used to level your fridge freezer. Make sure that your appliance is level before placing any foodstuffs inside it.
  • We recommend that you wipe all shelving and trays with a cloth soaked in warm water mixed with a teaspoon of bicarbonate or soda before use. After cleaning, rinse with warm water and dry.
  • Install using the plastic distance guides, which can be found at the rear of the appliance. Turn 90 degrees (as shown in the diagram). This will keep the condenser from touching the wall.
  • The refrigerator should be placed against a wall with a free distance not exceeding 75 mm.

SAFETY INSTRUCTIONS

Before Using your Fridge Freezer

  • Before setting up your fridge freezer, check for any visible damage. Do not install or use your fridge freezer if it is damaged
  • When using your fridge freezer for the first time, keep it in an upright position for at least 3 hours before plugging it into the mains. This will allow efficient operation and prevents damage to the compressor.
  • You may notice a slight odor when using your fridge freezer for the first time. This is perfectly normal and will fade away as the fridge starts to cool.

NO FROST technology

Blue arrows: Blow cold air
Red arrows: Returning hot air
Differs from many other standard fridge freezers. Other appliances may experience ice in the freezer compartment due to the opening of the doors and humidity caused by the food. In such appliances defrosting is required. They have to be turned off periodically, the food inside moved and the ice removed.
Your “no frost” fridge freezer prevents such problems by evenly distributing in the fridge and freezer compartments through the use of a fan. This cools your food evenly and uniformly, preventing humidity and freezing.

YOUR FRIDGE FREEZER

This appliance is not intended to be used as a built-in appliance.

A) Fridge compartment
B) Fridge / Freezer compartment
B1. Zone-1 / B2. Zone-2

  1. Fridge compartment shelves
  2. Chill
  3. Crispers
  4. Cheese-Butter shelf covers *
  5. Cheese, butter shelf
  6. Door shelves
  7. Eggcups
  8. Door bottle shelves
  9. Fridge / Freezer top baskets
  10. Fridge / Freezer bottom baskets
  11. Adjustable feet
  12. Freezer top baskets
  13. Freezer bottom baskets
    * In some models

This figure has been drawn for information purposes to show the various parts and accessories in the appliance.
Parts may vary according to the model of the appliance.

General notes:

Fresh Food Compartment (Fridge): Most efficient use of energy is ensured in the configuration with the drawers in the bottom part of the appliance, and shelves evenly distributed, the position of door bins does not affect energy consumption.
Freezer Compartment (Freezer): Most Efficient use of energy is ensured in the configuration with the drawers and bins are on stock position.

USING YOUR FRIDGE FREEZER

General features of your appliance
The LED lights are designed to come on gradually and will take a few seconds to reach 100% brightness.

Electronic display

  1. Fridge Compartment Temperature indicator
  2. Left Freezer Compartment Temperature indicator
  3. Right Freezer Compartment Temperature indicator
  4. Supercooling light
  5. Super freezing light
  6. Qdrink alarm counter
  7. Qdrink light
  8. Economy mode
  9. Holiday mode
  10. Night sensor
  11. Child lock
  12. Demo mode
  13. Low voltage warning
  14. Alarm
  15. Screensaver button
  16. Zone 2 (Right freezer) button
  17. Mode button
  18. Cooler button
  19. Qdrink mode button
  20. Zone 1 (Left freezer)button

The values on the screen indicate temperature values specified by the consumer.
The display is designed to avoid error if unintentionally touched. To interact with the display touch and button for 2 seconds, an audible beep will sound to indicate it is ready for use.

Cooling beverages [q.drink]
To activate q.drink mode press the q.drink button. The time is set in increments of 5 minutes (up to a maximum of 30). The time selected is shown in the q.drink alarm counter – when the time has completed an audible beep will sound.
Important: It should not be confused with the cooling mode.
Please adjust the time according to the number of bottles you are placing in the freezer compartment. You can extend the time of the feature if the temperature of the bottles are not cool enough but it is important to check the temperature of the bottles regularly as they may explode if left too long.
Economic mode [eco]
Ensures that your refrigerator runs within ideal temperatures. In order to activate “ECO” mode, just press [mode] button until the “eco and e” light is on.
Holiday mode (H)
(Umbrella & Sun Icon) Use this mode if you are going away for a period of time and do not need to use the fridge compartment. Press the holiday mode button until the holiday icon and H light appear.
Quick freezing (sf / super freeze)
Designed to quickly freeze meals and large amounts of food quickly. Press the [zone1] or [zone2] button until “sf” is displayed on the screen and you hear an audible beep. Please note that this mode will automatically revert to the standard set temperature after 24 hours if not deactivated before – or when the freezer has reached a sufficient temperature.
Quick cooling (sc / super cool)
Quick Cooling is designed to cool large amounts of food quickly when placed in the fridge section. Press the cooler button until you see the “sc” letters in the display and you hear an audible beep. This mode will automatically revert to the standard temperature setting after a period to 4-6 hours or when the refrigerator has reached the required temperature.
Cooler [cooler]
Sets the fridge temperature to values of 1 from 2 – 8 Celsius.
Freezer / Cooler 1 [ZONE 1]
It is the temperature setting button for the bottom-left compartment. By pressing the [zone 1] button freezing value of bottomleft part can be set as -16, -17, -18, -19, -20, -21,
-22, -23, -24 Celsius temperature values. If you do not want to use the bottom-left part as a cooler, press the [zone1] button for 3 seconds to switch to this mode, and set to 2, 3, 4, 5, 6,7, 8 Celsius temperature values.
Freezer [ZONE 2]
It is temperature setting button for the bottom-right compartment. By pressing [zone 2] button freezing value of bottomright part can be set as -16, -17, -18, -19, -20, -21, -22, -23, -24 Celsius temperature values.
Child lock
Activate the Child Lock by pressing the [cooler] and [zone 2] buttons simultaneously, this will deactivate the display. To remove the Child Lock repeat the process.
Screensaver [s.saver]
Use the Screensaver mode to save energy. Hold the [s.saver] button down for 3 seconds, to deactivate and repeat the process.
Night sensor
Press the [mode] and [s.saver] buttons for 3 seconds to activate. This will turn the fridge lights off and save energy. To deactivate repeat the process.
Alarm
If the alarm light comes on it means there is something wrong with the fridge freezer and you will need to contact the Sharp service team. This indicator will continue to show until a qualified service engineer has seen the product.
Compartment On-Off mode
To turn off Zone1, Zone2, and the cooler at the same time;

  • Press and hold the [mode] and [cooler] buttons simultaneously for 3 seconds. All figures indicating the part turned off will disappear on the digital indicator panel.
    or
  • Press and hold the [mode] and [zone 2] buttons simultaneously for 3 seconds. All figures indicating the part turned off will disappear on the digital indicator panel.

To turn off the Zone1 compartment, press and hold the [mode] and [zone 1] buttons simultaneously for 3 seconds. All figures indicating the part turned off will disappear on the digital indicator panel.
To reactivate the turned-off compartment, use the same combination of buttons.
Using a Freezer Compartment as Cooler Compartment Based On-Demand
The bottom left compartment on the appliance can be used either as a freezer or as a cooler.
Press and hold the [zone 1] button for 3 seconds to change the bottom-left compartment from a freezer to a cooler.
Important: If the Zone1 compartment will be converted from a freezer to a cooler:

  • Empty the food from the Zone1 compartment and leave the door closed for four hours. Then food can be placed in the compartment.
  • Baskets and/or shelves removed from the compartment should be re-fitted.
  • Similarly, in order to utilize any of the bottom compartments used as cooler as freezers again, press and hold the related compartment button for 3 seconds.

Important: If the Zone1 compartment will be converted from cooler to freezer:

  • Empty the food from the Zone1 compartment and leave the door closed for two hours. Then food can be placed in the compartment.
  • When the zone 1 compartment is used as a cooler and the appliance is switched to Holiday or Economic setting, the zone 1 compartment will keep on running as a cooler.

Warnings for temperature settings

  • The ambient temperature, the temperature of the freshly stored food, and how often the door is opened, affect the temperature in the refrigerator compartment. If required, change the temperature setting.
  • It is not recommended that you operate your fridge in environments colder than 10°C.
  • The thermostat setting should be set by taking into consideration how often the fresh food and freezer doors are opened and closed, how much food is stored in the refrigerator and the environment in which, and the positioning of the appliance.
  • We recommend that when first using the fridge freezer it should be left running for 24 hours uninterrupted to ensure it is completely cooled. Do not open the fridge doors, or put food inside for this period.
  • Your fridge freezer has a 5-minute built-in delay function, designed to prevent damage to the compressor. When power is applied to your fridge freezer, it will begin to operate normally after 5 minutes.
  • Your fridge is designed to operate in the ambient temperature intervals stated in the standards, according to the climate class stated in the information label. It is not recommended that your fridge is operated in environments that are out of the stated temperature intervals in terms of cooling efficiency.
  • This appliance is designed for use at an ambient temperature within the 10 °C – 43 °C range.

Climate class and meaning:
T (tropical): This refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 43 °C.
ST (subtropical): This refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 38 °C.
N (temperate): This refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 32 °C.
SN (extended temperate): This refrigerating appliance is intended to be used at ambient temperatures ranging from 10 °C to 32 °C.
Note: If the ambient temperature is higher than 42°C, the compartment temperature cannot be set to -23°C or -24°C. It can only be set to -16°C, -17°C, -18°C, -19°C,  20°C,-21°C or -22°C.

Temperature indicator

In order to help you better set your refrigerator, we have equipped it with a temperature indicator located in the coldest area.
To better store the food in your refrigerator, especially in the coldest area, make sure the message “OK” appears on the temperature indicator. If « OK » does not appear, this means the temperature has not been set properly
It may be difficult to see the indicator, make sure it is properly lit. Each time the temperature setting device is changed, wait for the stabilization of the temperature inside the appliance before proceeding, if necessary, with a new temperature setting. Please change the position of the temperature setting device progressively and wait at least 12 hours before starting a new check and potential change.
NOTE: Following repeated openings (or prolonged opening) of the door or after putting fresh food into the appliance, it is normal for the indication “OK” not to appear in the temperature setting indicator. If there is an abnormal build-up of ice crystals (bottom wall of the appliance) on the refrigerator compartment, evaporator (overloaded appliance, high room temperature, frequent door openings), the temperature setting device on a lower position until compressor off periods are obtained again.

Store food in the coldest area of the refrigerator.

Your foods will be better stored if you put them in the most appropriate cooling area. The coldest area is just above the crisper. The following symbol indicates the coldest area of your refrigerator.

To be sure to have a low temperature in this area, make sure the shelf is located at the level of this symbol, as shown in the illustration.
The upper limit of the coldest area is indicated by the lower side of the sticker (head of the arrow). The coldest area upper shelf must be at the same level as the arrowhead.
The coldest area is below this level.
As these shelves are removable, make sure they are always at the same level with these zone limits described on the stickers, in order to guarantee temperatures in this area.

Accessories

Icematic (In some models)

  • Take out the ice-making tray
  • Fill the water in the line.
  • Place the ice making tray in its original position
  • When ice cubes are formed, twist the lever to drop ice cubes into the icebox.

Note:

  • Do not fill the icebox with water in order to make ice. It may be broken.
  • The movement of the ice maker may be difficult while the refrigerator is running. In such a case, it should be cleaned after removing the glass shelves.

Zero Degree Zone / Breakfast Compartment

When this compartment is used as a 0°C compartment (chiller), it ensures that your food is preserved at 0°C. You can keep the frozen foods that you take out of the deep freeze compartment in order to defrost them or you can keep the meats and cleaned fish (in plastic bags or packets) etc. which you will use within 1-2 days without the need for freezing.
Note: Water is frozen at 0°C but foods including salt or sugar can be frozen in colder environments.
! Please do not put the food you would like frozen or in iceboxes in this partition.

Crisper airflow adjustment
If the salad crispers are full turn the knob (located between the chiller and the crisper) to the open position. This will increase the airflow and ensure food stays fresher for longer.

Visual and text descriptions on the accessories section may vary according to which model you have.

Cleaning

  • Before cleaning your fridge freezer, turn your mains supply off and remove the plug from the socket.
  • Do not wash your fridge freezer by pouring water onto it.
  • Use a warm, soapy cloth or sponge to wipe the interior and exterior of your fridge freezer.
  • Carefully remove all shelves and drawers by sliding upwards or outwards and clean with soapy water. Do not wash in a washing machine or dishwasher.
  • Do not use solvents, abrasive cleaners, glass cleaners, or all-purpose cleaning agents to clean your fridge freezer. This may cause damage to the plastic surfaces and other components with the chemicals they contain.
  • Clean the condenser at the back of your fridge freezer at least once a year with a soft brush or vacuum cleaner.

Make sure that your fridge is unplugged while cleaning.

Cleaning evaporation bowl
Your fridge defrosts automatically. Water produced by defrosting flows to the evaporating container passes through the water collecting groove and vaporizes here by itself.

Replacing LED Lighting

If your fridge freezer has LED lighting contact the Sharp help desk as this should be changed by authorized personnel only.

FOOD STORAGE GUIDE

The Fridge Compartment:
Take care when storing tropical fruit such as pineapples as they can quickly deteriorate in lower temperatures.

  • Divide and separate food into smaller pieces before storage.
  • Cover or wrap food to prevent odors. We recommend that you store meat loosely covered as this allows air to circulate around the meat causing the surface to dry slightly, helping to prevent the growth of bacteria.
  • Do not store food close so that it blocks the crisper air adjustment button.
  • For normal working conditions, it will be sufficient to adjust the temperature setting of your refrigerator to +4 °C.
  • The temperature of the fridge compartment should be in the range of 0-8 °C, fresh foods below 0 °C are iced and rotted bacterial load increases above 8 °C, and spoils.
  • Do not put hot food in the refrigerator immediately, wait for the temperature to pass outside. Hot foods increase the degree of your refrigerator and cause food poisoning and unnecessary spoiling of the food.
  • Meat, fish, etc. should be stored in the chiller compartment of the food, and the vegetable compartment is preferred for vegetables. (if available)
  • To prevent cross-contamination, meat products, and fruit vegetables are not stored together.
  • Foods should be placed in the refrigerator in closed containers or covered to prevent moisture and odors.

The table below is a quick guide, showing you the most efficient way to store the major food groups in your refrigerator compartment.

Food Storage Duration Location
Fruits and Vegetables 1 week Loose in Vegetable Holder
Fish and Meat 2-3 Days Wrapped on Glass Shelf
Fresh Cheese 3-4 Days Top Door Shelf
Butter and Margarine 1 Week Top Door Shelf
Bottles, Yogurt, and Milk Refer to Packaging Top Door Shelf
Eggs 1 month In Egg Holder

The Freezer Compartment:

You should use the freezer compartments for storing food for long periods and making ice. Aim to freeze fresh food as quickly as possible so that it keeps its taste and appearance. We recommend that you place the food you would like to freeze in the upper tray of the freezer compartment for 24 hours before placing it next to other frozen foods. It is important that you do not exceed the maximum freezing capacity of your Fridge Freezer, this will help to ensure that your food freezes as quickly as possible.
The storage duration of frozen food can be changed by a variety of factors, such as; the frequency of the doors opening and closing, thermostat settings, food types, and the period of time that elapsed from when the food was acquired to the time it entered the freezer. It is important that you follow the packaging of frozen foods and do not exceed the storage duration. The table below contains some recommendations on freezing.

Food  Preparation Storage Duration
(Months)
Thawing Period at Room
Temperature (Hours)
Beef Steak Cut into single Portions 6-10 1-2 or until completely thawed
Lamb Cut into single Portions 6-8 1-2 or until completely thawed
Minced Meat Packed in convenient Portions 1-3 2-3 or until completely thawed
Sausage Must be packed 1-2 Until completely thawed
Chicken and Turkey Packed in convenient portions 1-2 10-12 or until completely thawed
Freshwater Fish (such as trout) Cleaned well inside and scaled. Washed and dried. Cut off head and tail where necessary 2 Until completely thawed
Lean Fish (such as Sea Bass) 4-8 Until completely thawed
Fatty fish (such as Mackerel) 2-4 Until completely thawed
Peas Shelled and washed 12 May Be Used From Frozen

WARNING: Do not re-freeze frozen food once it has thawed. It may be a danger to your health.

TROUBLESHOOTING

Your Fridge Freezer is equipped with a built-in fault detection system, which is able to give you guidance should your fridge freezer not operate as expected. In the event of an error, a symbol will be displayed on the control panel. The most common error symbols are shown below. If your fridge freezer displays a symbol not shown below contact the Sharp help-desk.

ERROR DISPLAY ERROR TYPE REMARK DO’s
and audible warning Error warning Part of your Fridge The freezer may not be working properly, or there could be a
cooling problem.
Contact the Sharp Help-desk
The freezer compartment is not cold enough. This could be the result of a power supply disruption or failure of the cooling equipment. Use the SUPERFREEZE mode, or set
the freezer compartment to a lower temperature until the warning symbol
disappears. Do not place fresh food in the
freezer compartment when this warning
symbol is showing.
The fridge compartment is not cold enough This could be the result of a power supply disruption or
failure of the cooling equipment.
Use the SUPERCOOL mode or set the refrigerator to a lower temperature until
the warning symbol disappears. Do not open the door while the warning system is displayed.
The refrigerator compartment is too cool. Food in the refrigerator is at risk of being frozen. Cancel the SUPERCOOL function if it is
active. Decrease the temperature of the
fridge compartment.
The supply voltage has dropped below 170V. This symbol is intended for advice and to act as a
precaution. It will disappear once the supply voltage rises
above 170V.

Troubleshooting information
If you are experiencing a problem with your refrigerator, please check the following before contacting the after-sales service.
If your fridge is not operating;

  • Is there a power failure?
  • Is the plug connected to the socket correctly?
  • Is the fuse of the socket to which the plug is connected or is the main fuse has blown?
  • Is there any failure at the socket? To check this, plug your refrigerator into a known working socket.

If your fridge is not cooling enough;

  • Is the temperature adjustment right?
  • Is the door of your fridge opened frequently and left open for a long while?
  • Is the door of the fridge closed properly?
  • Did you put a dish or food on your fridge so that it contacts the rear wall of your fridge so as to prevent air circulation?
  • Is your fridge filled excessively?
  • Is there adequate distance between your fridge and the rear and side walls?
  • Is the ambient temperature within the range of values specified in the operating manual?

If the food in your refrigerator compartment is over cooled

  • Is the temperature adjustment right?
  • Is there much food recently put inside the freezer compartment? If so, your fridge may overcook the food inside the refrigerator compartment as it will operate longer to cool this food.

If your fridge is operating too loudly;
To maintain the set cooling level, the compressor may be activated from time to time. Noises from your fridge at this time are normal due to their function. When the required cooling level is reached, noises will be decreased automatically.

TROUBLESHOOTING

If the noises persist;

  • Is your appliance stable? Are the legs adjusted?
  • Is there anything behind your fridge?
  • Are the shelves or dishes on the shelves vibrating? Replace the shelves and/or dishes if this is the case.
  • Are the items placed on your fridge vibrating?

Normal Noises;
Cracking (Ice cracking) Noise:

  • During automatic defrosting.
  • When the appliance is cooled or warmed (due to expansion of appliance material).

Short cracking: Heard when the thermostat switches the compressor on/off.
Compressor noise (Normal motor noise): This noise means that the compressor operates normally Compressor may cause more noise for a short time when it is activated.
Bubbling noise and splash: This noise is caused by the flow of the refrigerant in the tubes of the system.
Water flow noise: Normal flow noise of water flowing to the evaporation container during defrosting. This noise can be heard during defrosting.
Air Blowing Noise (Normal fan noise): This noise can be heard in the No-Frost fridge during the normal operation of the system due to the circulation of air.
If humidity builds up inside the fridge;

  • Has the food been properly packaged? Have the containers been well dried before they were put into the refrigerator?
  • Are the doors of the refrigerator opened very frequently? When the door is opened, the humidity found in the air in the room enters the refrigerator. Especially if the humidity rate in the room is too high, the more frequently the door is opened the faster will be the humidification.

If the doors are not opened and closed properly;

  • Do the food packages prevent the closing of the door?
  • Are the door compartments, shelves, and drawers placed properly?
  • Are door gaskets broken or torn?
  • Is your fridge on a level surface?

If the edges of the fridge cabinet that the door joint contact are warm;
Especially in summer (hot weather), the surfaces that the joint contact may get warmer during the operation of the compressor, this is normal.
IMPORTANT NOTES:

  • The compressor protection thermal fuse will cut out after sudden power breakdowns or after unplugging the appliance because the gas in the cooling system is not stabilized. This is quite normal, and the fridge will restart after 4 or 5 minutes.
  • The cooling unit of your refrigerator is hidden in the rear wall. Therefore, water droplets or ice may occur on the rear surface of your fridge due to the operation of the compressor in specified intervals. This is normal. There is no need to perform a defrosting operation unless the ice is excessive.
  • If you will not use your fridge for a long time (e.g. in the summer holidays) unplug it. Clean your fridge according to Part 4 and leave the door open to prevent humidity and smell.
  • The appliance you have purchased is designed for home type use and can be used only at home and for the stated purposes. It is not suitable for commercial or common use. If the consumer uses the appliance in a way that does not comply with these features, we emphasize that the producer and the dealer shall not be responsible for any repair and failure within the guarantee period.
  • If the problem persists after you have followed all the instructions above, please consult an authorized service provider.

TIPS FOR SAVING ENERGY

  1. Always allow foodstuffs to cool before storing in the appliance.
  2. Thaw food in the fridge compartment, this helps save energy.

TECHNICAL DATA

The technical information is situated in the rating plate on the internal side of the appliance and on the energy label. The QR code on the energy label supplied with the appliance provides a web link to the information related to the performance of the appliance in the EU EPREL database.
Keep the energy label for reference together with the user manual and all other documents provided with this appliance. It is also possible to find the same information in EPREL using the link https://eprel.ec.europa.eu and the model name and product number that you find on the rating plate of the appliance.
See the link www.theenergylabel.eu for detailed information about the energy label.

CUSTOMER CARE AND SERVICE

Always use original spare parts.
When contacting our Authorised Service Centre, ensure that you have the following data available: Model, Serial Number and Service Index.
The information can be found on the rating plate. You can find the rating label inside the fridge zone on the left lower side.
The original spare parts for some specific components are available for a minimum of 7 or 10 years, based on the type of component, from the placing on the market of the last unit of the model.
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