HP 5XH49A#B1H Sprocket Select Photo Printer User Manual

HP 5XH49A#B1H Sprocket Select Photo Printer User Manual

Print and relive memories with HP Sprocket Select!

The information contained herein is subject to change without notice.
© Copyright 2020 HP Development Company, L.P.

Parts and Controls

Supplied Items

HP Sprocket Select printer
Setup Instructions
HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets included)
USB Charging Cable
Regulatory Information

Product Overview
  1. Power Button
  2. Micro-USB Charging Port
  3. Status LED Indicator Light
  4. Charge LED Indicator Light
  5. Paper Cover
  6. Paper Output Slot

How to Reset your HP Sprocket Select

There are two ways you might need to reset your Sprocket printer:

Hardware Reset

If the printer isn’t responding or won’t connect to your mobile device, try performing a hardware reset. Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart.

When you complete a hardware reset, your personalized settings will be saved (Custom Name, Personal Color, etc.).

Factory Reset

Perform a factory reset to return to the default settings if you want to gift your Sprocket to someone else. A factory reset might also be used if Privacy is turned on for your mobile device and the device is lost. Completing a factory reset would allow a new phone to connect. Before completing a factory reset, update your printer firmware.

You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer. 

  1. Hold the power button for about 7 seconds. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.
  2. Release the power button. The LEDs will continue blinking for about 6 seconds.
  3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again.
  4. Power on; the printer will be reset to factory settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.).

If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are blinking, do not press the Power button as directed in step three above. This will cancel the factory reset.

Note:
If you want to pair again with your device after a Factory Reset, make sure to also “forget” your device in your operating system’s Paired Devices list.  Then, re-pair in the Sprocket app.

Caring for your HP Sprocket Select
  • Remove fingerprints, dust, and dirt from the printer using a dry microfiber cloth.
  • Keep the Paper Cover closed to prevent dust and debris from entering the paper path.
  • Update the printer firmware. Make sure your mobile device is connected to the Internet and then open the Sprocket app. Turn on the printer and connect it to the Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update.
  • Keep your Sprocket app updated. If you don’t have your mobile app set to automatically update, go to the appropriate app store and make sure the latest version is installed.

Lighting and Troubleshooting

Status LED Indicator Light

The color of the Status LED Indicator Light can be personalized in the Sprocket app. The default color is Light blue, indicated in this table.

Charge LED Indicator Light

Charge LED: USB cable not connected

If the USB cable is not connected and your printer battery is critically low (1-3% charged), the Status LED light will turn off and the printer will become unresponsive. You will not be able to print when the battery is critically low. The Charge LED will continue to blink red. Charge the printer as soon as possible.

Charge LED: USB cable connected

Troubleshooting

The Sprocket app will alert you to various error conditions through in-app messaging. Follow the app instructions to resolve issues.

For additional help on specific issues with your HP Sprocket Select printer, see the Troubleshooting documents and
FAQs on the HP Support site (www.hpsupport.com).

Getting Started

Installing Mobile App

To use your HP Sprocket Select with your mobile device, you must download the companion Sprocket app from the App Store® or on Google Play™ (or your local app store). To download the Sprocket app, visit hpsprocket.com/start. There, you will be directed to the appropriate app store for your device.

  • Supported by Android™ devices using OS v5.0 and above / iOS 10.0.2 and above.
  • Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd and 3rd generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad Pro 10.5-inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod touch (6th generation).
  • You must install the companion Sprocket app to operate the HP Sprocket with your mobile device.
  • If you previously installed the Sprocket app, you can access setup instructions for HP Sprocket Select in the Help & How To menu.
Loading Paper

  1. Take off the Paper Cover by lifting up. This will release the lid and allow you to lift off the Paper Cover to load paper. The lid is attached with magnets.
  2. Unwrap a pack of HP Sprocket 2.3 x 3.4″ (5.8 x 8.7 cm) Photo Paper (10 sheets). Make sure the included orange Print Quality Card is on the bottom of the stack with the barcodes and HP logo facing down. Stack the photo paper on top of the card with the HP logos facing down. The shiny side of the paper should be facing up in the tray.
  3. Place both the paper and Print Quality Card into the Paper Tray.
  4. Replace the Paper Cover to finish loading paper. You will feel the magnets latch the lid into place.

Note: Make sure to slide the photo paper underneath the small tabs at the front end of the Paper Tray.

Print Quality Card Use: 

Load the Print Quality Card with each new pack of paper. Each foil-pack has an included colored card; the card is specially-made to prepare your printer for the paper in that pack. The Print Quality Card cleans and calibrates the printer for the pack of paper that it came in. The card will pass through the HP Sprocket Select printer automatically after loading paper.

If you notice print quality issues, load the colored card again. Discard the colored card after you have printed all ten sheets in the foil-pack. You will get a new Print Quality Card for the next pack of paper you load.

What size paper do I need to buy for my HP Sprocket?

Only use HP Sprocket 2.3 x 3.4″ (5.8 × 8.7 cm) Photo Paper with HP Sprocket
Select. You can purchase additional paper in the Sprocket app by tapping “Buy Paper” in the Main Menu or from hpsprocket.com/start.

Make sure to use genuine HP Sprocket 2.3 x 3.4″ (5.8 x 8.7 cm) Photo Paper.
You can purchase genuine HP Sprocket 2.3 x 3.4″ (5.8 x 8.7 cm) Photo Paper from the app or from other retailers.

Caution:

  • Do not insert more than 1 pack of HP Sprocket 2.3 x 3.4* (5.8 x8.7 cm) Photo Paper (10 sheets plus the Print Quality Card) into the device at a time to avoid paper jams or print errors.
  • Only use HP Sprocket 2.3 x 3.4″ (5.8x 8.7 cm) Photo Paper with the device to avoid paper jams and malfunctions. You can purchase additional paper within the Sprocket app by tapping “Buy Paper” in the Main Menu.
  • In the case of a paper jam, do not pull on the paper. Instead, turn the device off and on again to automatically eject the paper.
  • Do not pull the paper out of the device during printing.
  • If spills or moisture collect on a photo, wipe it away as soon as possible to prevent color damage.
  • Keep photo paper clean and free of bends or damage for best print quality.
    To charge, insert the Micro-USB Charging Cable into the HP Sprocket Select.
Charging Battery and Power On/Off

  1. To charge, insert the Micro-USB Charging Cable into the HP Sprocket Select.
  2. Connect the Micro-USB Cable to a power source.
  3. When connected, the Charge LED Indicator Light will turn on to indicate charging. See “LED Indicator Lights: Charge and Status” for more information.
  4. To charge fully, allow the device to charge until the Charge LED Indicator Light turns green.
  5. Turn on the device by pressing the Power Button until the Status LED Indicator Light illuminates and turns solid white (default) or personalized color. The printer can also be turned on by connecting the USB cable to a power supply.
  6. Turn off the device by pressing the Power Button until the Status LED Indicator Light goes dark.
    • Continued use during charging will slow down the charging speed.
    • Connect the Micro-USB Cable to a power source capable of supplying 5 V DC/1 A.
    • Use only with Listed IT (Information Technology Equipment)
Pairing a Mobile Device and the HP Sprocket Select

Pair quickly and easily with your HP Sprocket Select using the in-app setup instructions. On first launch of the Sprocket app, select “my sprocket”. The in-app instructions will help you easily pair with your mobile device within the app. You can also access the setup instructions anytime from the Help & How To menu.

For Android™ and iPhone®

  1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up when fully powered on.
  2. Open the Sprocket app. Expand the Main menu and tap sprocket.
  3. Tap Manage Printers. This opens a dropdown list of printers you have previously connected to. Select your printer, or tap Add new printer.
  4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages.

To add a new printer:

  1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up once fully powered on.
  2. Open the Sprocket app. Expand the Main menu and tap sprocket.
  3. Tap Manage Printers. This will open a dropdown list of printers you have previously connected to. Select your printer, or tap Add new printer.
  4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages.

Check out the HP Sprocket app user guide to learn more how to use the Sprocket app and all the fun features available for your printer!

Safety Information

For regulatory and safety notices, refer to the included sheet in your product packaging and the following statements.

Battery Safety

  • Do not disassemble the product or battery or short the battery terminals.
  • Avoid contact with a leaking or damaged battery.
  • Adult supervision is recommended when the product is being used by young children.
  • Do not disassemble, strike, press, or put in a fire.
  • Do not use the printer if the product battery is swelling and causing product expansion.
  • Keep the device clear of high temperatures and moisture.

Specifications

Technical Information

Regulatory notices

For regulatory, environmental, and safety notices, refer to the included sheet in your product packaging and the following statements. This printer meets product regulatory requirements from regulatory agencies in your country/ region. This section contains the follow topics:

  • FCC Statement
  • Exposure to Radio Frequency Radiation
  • Notice to Users in Canada

FCC statement

The United States Federal Communications Commission (in 47 CFR brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Modifications (part 15.21)
Any changes or modifications made to this device that are not expressly approved by HP may void the user’s authority to operate the equipment.
For further information, contact:
Manager of Corporate Product Regulations
HP Inc.
1501 Page Mill Road, Palo Alto, CA 94304, U.S.A
Email contact: () or Telephone contact: +1 (650) 857-1501

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The device has been evaluated to met general RF exposure requirement.
The device can be used in portable exposure condition without restriction.

Exposure to radio frequency radiation

CAUTION! The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits.

Notice to users in Canada

Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Developent Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Innovation, Science and Economic Developent Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Innovation, Science and Economic Developent Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation.

Get in Touch:
 www.sprocketprinters.com/pages/support

iPad, iPad Air, iPad Pro, iPad mini, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android and Google Play are trademarks of Google Inc. Google and Google Logo are registered trademarks of Google Inc.

HP and Sprocket are owned by HP Inc. or its affiliates.

The ZINK Technology® and ZINK Trademarks® are owned by ZINK Holdings LLC. used under license.

All other products, brand names, company names, and logos are trademarks of their respective owners, used merely to identify their respective products, and are not meant to connote any sponsorship, endorsement, or approval.

Manufactured and distributed by C&A Marketing, Inc. under license from HP Inc.

HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304 © Copyright 2020 HP Development Company, L.P. All Rights Reserved. Made in Vietnam.