Sony PS5 Console User Guide

SONY PS5 Console

WARNING

Electrical shock
To avoid electrical shock, do not open the enclosure. Refer servicing to qualified personnel only.
Laser

This appliance is classified as a CLASS 1 LASER product under IEC60825-1:2014.
Caution
Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
The use of optical instruments with this product will increase eye hazard.

Moving fan blades
Keep body parts away from fan blades.

Seizures induced by light stimulation (Photosensitive Epilepsy)

If you have an epileptic condition or have had seizures, consult your doctor prior to using this console.
Some individuals are sensitive to flashing or flickering lights or geometric shapes and patterns, may have an undetected epileptic condition and may experience epileptic seizures when playing videogames or watching video content.

DISCONTINUE USE IMMEDIATELY and consult your doctor if you experience any of the following health problems or symptoms when exposed to flashing or flickering lights or other light stimulation whilst playing video games or watching video content: eye soreness, altered vision, migraine, muscle twitching, convulsion or other involuntary movements, blackout, loss of awareness, or confusion or disorientation.
In addition to the above, DISCONTINUE USE IMMEDIATELY when you experience any of the following symptoms: headache, dizziness, nausea, fatigue, similar symptoms to motion sickness, or discomfort or pain in any body part such as eyes, ears, hands, arms, feet whilst playing. If the condition persists, seek medical attention.

Radio waves

Radio waves may affect electronic equipment or medical devices (for example, pacemakers), which may cause malfunctions and possible injuries.

• If you use a pacemaker or other medical device, consult your doctor or the manufacturer of your medical device before using the wireless networking feature (Bluetooth® and wireless LAN).
• Do not use the wireless networking feature in the following locations:
  • Areas where wireless network use is prohibited, such as in hospitals. Abide by medical institution regulations when using the console on their premises.
  • Areas near fire alarms, automatic doors and other types of automated equipment.

Magnets

These products have magnets which may interfere with pacemakers, defibrillators and programmable shunt valves or other medical devices. Do not place these products close to such medical devices or persons who use such medical devices. Consult your doctor before using these products if you use such medical devices.

Use of Headsets or Headphones

Permanent hearing loss may occur if headsets or headphones (not included) are used at high volume. Set the volume to a safe level. Over time, increasingly loud audio may start to sound normal but can actually be damaging to your hearing. If you experience ringing or any discomfort in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the sooner your hearing could be affected.

Handling lithium-ion batteries

Do not handle damaged or leaking lithium-ion batteries. If the internal battery fluid leaks, stop using the product immediately and contact technical support for assistance. If the fluid gets on to your clothes, skin or into your eyes, immediately rinse the affected area with clean water and consult your physician. The battery fluid can cause blindness.

Compliance

This product has been manufactured by or on behalf of Sony Interactive Entertainment Inc., 1-7-1 Konan Minato-ku Tokyo, 108-0075 Japan.

System software

Use of this PlayStation®5 console means acceptance of Sony Interactive Entertainment Inc.’s system software licence agreement. Refer to doc.dl.playstation.net/doc/ps5-eula/ for further details.
If you cannot update over the internet, you can also use a game disc or USB drive. For details, visit playstation.com/help.
By updating the system software of the PS5™ console, you can enjoy additional features, improved usability, and enhanced security. Always update to the latest version.

Precautions

Before using this product, carefully read this manual and retain it for future reference. Parents and guardians of children should read this manual and make sure that children follow all safety precautions.

Safety

This product has been designed with the highest concern for safety. However, any electrical device, if used improperly, has the potential for causing fire, electrical shock or personal injury. To help ensure accident-free operation, follow these guidelines.
Observe all warnings, precautions, and instructions. If you are unsure about any information in this manual, contact the appropriate PlayStation® customer service helpline which can be found within the Guarantee section.

Use of the AC power cord

• Regularly inspect the AC power cord for damage and dust build-up around the power plug or electricity supply.
• Stop use, unplug the AC power cord from the electricity supply and disconnect any other cables immediately if the device functions in an abnormal manner, produces unusual sounds or smells or becomes too hot to touch.

Use of the vibration of the wireless controller

• If the wireless controller is sitting on a flat surface, the vibration of the wireless controller during gameplay may cause it to fall, leading to injury or malfunction.
• Do not use the vibration or trigger effect function if you have any ailment or injury to the bones, joints or muscles of your hands or arms. If you have an ailment or an injury, do not play titles with these features using the controller unless you have set those functions to “Off”. To enable or disable the features, select Settings > Accessories from the home screen.

Use of the cover

• Do not use the console without the cover. Doing so may cause fire, electrical shock, or malfunction.

Small children injuries

• Keep this product out of the reach of small children. Small children may swallow small parts or may wrap the cables around themselves, which may inflict injury or cause an accident or a malfunction.

Volume level

• To protect your hearing. limit the amount of time you use the headset or headphones at high volume.
• Avoid raising the volume to block out noisy surroundings.
• Lower the volume if you can’t hear people speaking near you.

Console use and handling

Console location

• The console should be installed and operated with a minimum distance of 20 cm away from your body.
• Do not use the console in a closed cabinet or other locations where heat may build up. Doing so may cause the console to overheat and may lead to fire, injury or malfunction.
• If the console becomes too hot, you will see a notification message on your screen. Continued use while the message displays may lead to the console becoming
  non-operational. If you see the message, turn off the console and wait until it cools down. After the console cools down, move it to a well-ventilated location that is not subject to high temperatures. Check to make sure the console vents are not blocked, and if you installed an M.2 SSD to the console, be sure that the heat-dissipation parts haven’t detached from the M.2 SSD. See “Install an M.2 SSD” ( page 7) for more information on heat-dissipation parts.
• Do not expose the console, accessories or battery to high temperatures, high humidity or direct sunlight during operation, transportation and storage.

Well-lit area

• Use in a well-lit area and keep a safe distance from the TV screen.

Breaks

• Avoid prolonged use of the console. Take a 15-minute break during each hour of play.
• Avoid playing when you are tired or need sleep.
• Stop using the console immediately if you begin to feel tired or if you experience discomfort or pain in your hands or arms while operating the wireless controller. If the condition persists, consult a doctor.
•  If you experience any of the following health problems, discontinue use of the console immediately. If symptoms persist, consult a doctor.
  •  Dizziness, nausea, fatigue or symptoms similar to motion sickness
  • Discomfort or pain in a part of the body, such as eyes, ears, hands or arms

Liquid, dust, smoke and steam

• Do not touch product during an electrical storm.
• Do not use the product near water.
• Do not allow liquid, small particles or other foreign objects to get into the product.
• Do not expose product to dust, smoke or steam. Also, do not place the console in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as the lens) may cause the console to malfunction.

Use of the base

• Use the included base to set up the console as directed. If you do not use the base and set up the console in ways other than directed, there is a risk of injury, damage, or malfunction. For instructions on attaching the base, see the Quick Start Guide.
• Where you set up the console in a vertical position, you’ll need to secure the base to the console with the screw. After using the console, the screw may get hot. Be careful when removing the base or carrying the console immediately after use.

Use of the cover

• Do not use the console without the cover. Doing so may cause fire, electrical shock, or malfunction. Do not remove the cover of the console immediately after use. The main unit of your PS5 console may still be hot immediately after use, and continued handling with the cover off may cause burns. If you need to remove the cover, turn off your PS5 console, unplug the AC power cord and cables, and wait for it to cool down.

Placing and handling

• Be careful when carrying the console. If you do not have a good grip, the console may drop causing potential damage or injury. Do not carry the console by the cover only. When attaching the base to the console, hold the console securely and not by the cover only.
• Do not move or change the position of the console with a disc inserted. The vibration may result in scratching of the disc or the console.
• Do not move the console or adjust its position when the power indicator is lit or blinking. Data may be lost or corrupted, or the console may be damaged.
• Do not stand on or put objects on the console, and do not stack the console with other devices.
• Do not place the console and connected accessories on the floor or in a place where they may cause someone to trip or stumble.
• Do not touch the connectors of the console or accessories.

Power off

• Do not turn off the console while data is being saved on or loaded from the SSD or USB drives.
• Do not remove the AC power cord from the electricity supply until the power indicator has turned off. If you disconnect the AC power cord while the power indicator is lit or blinking, data may be lost or corrupted, or the console may be damaged.

Low-temperature burns

• Do not allow bodily contact with the console or air from the console vents for an extended period of time while in use. Extended contact under these conditions may cause low-temperature burns.

Static shock

• When using headsets or headphones in particularly dry air conditions, you may sometimes experience a small and quick (static) shock on your ears. This is a result of static electricity accumulated in the body, and is not a malfunction of your headset or headphones.

Safe use for children

• Parents are encouraged to monitor children in online activities to ensure safe and responsible internet usage. Refer to playstation.com/parents for further details.

Vents

• Do not block any vents. To maintain good ventilation, follow the guidelines below:
• Place the console at least 10 cm away from a wall surface.
• Do not place on a carpet or rug with long fibres.
• Do not place in a narrow or cramped space.
• Do not cover with cloth.
• Do not allow dust to build up on the vents.

Storage conditions

Placing the console, AC power cord, battery or accessories during operation, transportation and storage in the following locations may cause fire, electrical shock, injury, damage, or malfunction.

• An area exposed to smoke, steam or excessive dust.
• An area subject to high humidity direct sunlight or any other area subject to high temperatures, such as near heating equipment or an area where heat may build up.
• A surface that is unstable, tilted or subject to vibration.

Wireless controller use

Built-in battery

• Caution – using the built-in battery:
  • The wireless controller contains a Lithium-Ion rechargeable battery.
  • Before using the wireless controller, read all instructions for handling and charging the battery and follow them carefully.
  • Take extra care when handling the battery. Misuse can cause fire and burns.
  • Never attempt to open, crush, heat or set fire to the battery.
  • Do not leave the battery charging for a prolonged period of time when the wireless controller is not in use.
  • Always dispose of used batteries in accordance with local laws or requirements.

Motion sensor

• When using the motion sensor function of the wireless controller, be cautious of the following points. If the controller hits a person or object, it may cause accidental injury or damage.
  • Before using the motion sensor function, make sure you have enough space to move around.
  • Firmly grip the wireless controller to prevent it from slipping out of your grasp and causing damage or injury.
  • If using a wireless controller that is connected to the PS5 console with a USB cable, make sure there is enough space for the cable so that the cable will not hit a person or object.

Compatibility

• Controllers intended for use with PlayStation®, PlayStation®2, and PlayStation®3 consoles, such as the analog controllers (DUALSHOCK® and DUALSHOCK®2) and the DUALSHOCK®3 wireless controller, are not compatible with the PS5 console. The DUALSHOCK®4 wireless controller is compatible with PlayStation®4 format software on the PS5 console, but not with PS5 format software on the PS5 console.

Light bar

• Do not stare at the light bar on the controller when it is blinking. If you experience discomfort or pain anywhere in or on your body from light stimulation, discontinue use immediately.

Charging

• Charge in an environment where the temperature range is between 10 °C and 30 °C. Charging may not be as effective when performed in other environments.
• When the wireless controller is not used for an extended period of time, it is recommended that you fully charge it at least once a year in order to maintain battery functionality.

Limited lifespan

• The battery has a limited lifespan. Battery duration will gradually decrease with repeated usage and age. Battery life also varies depending on the storage method, usage state, environment and other factors.

AC power cord use

• To help ensure safe operation, regularly inspect the AC power cord. If damaged, stop use immediately and contact the appropriate PlayStation® customer service helpline which can be found within the guarantee section.
• Do not use a power cord other than the included AC power cord. The AC power cord is designed specifically for use with this console only, and should not be used with other electrical devices.
• Do not touch the plug of the AC power cord with wet hands.
• Protect the AC power cord from being walked on or pinched particularly at plugs, expansion receptacles and the point where the cord exits from the console.
• Do not place heavy items on the cord.
• Do not place the AC power cord near heating equipment and do not expose the cord to heat.
• Do not connect the AC power cord to a voltage transformer or inverter. Connecting the AC power cord to a voltage transformer for overseas travel or an inverter for use in an automobile may cause heat to build up in the console and may cause burns or a malfunction.
• Do not allow dust or foreign matter to build up around the AC IN connector. Before connecting or plugging in the AC power cord, check that there is no dust or foreign matter in or on the power plug or connecting end of the cord, the electricity supply or the AC IN connector on the console rear. If the plug or connector becomes dirty, wipe off with a dry cloth before connecting.
• Unplug the AC power cord from the electricity supply before cleaning or moving the console, or before removing the cover from the console. You should unplug the AC power cord when you do not intend to use the console for an extended period of time.
• When disconnecting, grasp the AC power cord by the plug and pull straight out of the electricity supply. Never pull by the cord and do not pull out at an angle.

Never disassemble or modify the console or accessories

Use the console and accessories according to the instructions in the product documentation. No authorisation for the analysis or modification of the console or accessories, or the analysis and use of its circuit configurations, is provided. Unauthorised modification of the console or accessories will void your warranty. There are no user serviceable components inside the console. Additionally, there is a risk of exposure to laser radiation as well as to electrical shock.

Network

• An internet connection is required to connect to a network.
• You are responsible for internet service fees. For details, refer to the information provided in your service contract or contact your internet service provider.
• Use only an Ethernet cable compatible with 10BASE-T, 100BASE-TX or 1000BASE-T networks. Do not use a cord for a standard residential telephone line or cables of types other than those mentioned here. Using the wrong type of cord or cable can cause more electrical current than necessary to flow through the LAN port, which may lead to heat build-up, fire or malfunction.

Wireless networking feature

• The frequencies used by the wireless networking feature of the console are the 2.4 GHz (WLAN, Bluetooth®)/5 GHz (WLAN) ranges. The 2.4 GHz range of radio waves is shared by various devices. The console has been designed to minimize the effect of other devices using the same range. However, in some cases, interference from other devices may reduce the connection speed, shorten the signal range, or cause the connection to be terminated unexpectedly.
• Operation in the 5150-5350 MHz band is restricted to indoor use only.
• When using the console scan function to select a wireless LAN access point, access points that are not intended for public use may be displayed. Only connect to an access point that you are authorised to use, or one that is available through a public wireless LAN or hotspot service.

Moisture condensation

If the console or disc is brought directly from a cold location to a warm one, moisture may condense on the lens inside the console or on the disc. Should this occur, the console may not operate properly. In this case, remove the disc and turn off and unplug the console. Do not put the disc back in until the moisture evaporates (this may take several hours). If the console still does not operate properly, contact the appropriate PlayStation® customer service helpline which can be found within the guarantee section.

Cleaning

For safety reasons, before cleaning the console or connected accessories, disconnect the AC power cord from the electricity supply.

Exterior surfaces (plastic cover of console and wireless controller)

• Wipe down with a soft, dry cloth.
• To prevent the surface of your console or peripherals from changing colour and quality, follow the guidelines below.
  • Do not spray with or apply insecticides or volatile substances, including paint thinner, benzene, or alcohol. Do not wipe with chemically treated cloths.
  • Do not rest or store your controller or headset on top of your console.

Ports/connectors
Do not use ports/connectors on the console if they are dirty. They may not conduct electricity properly. When they are dirty, wipe them with a dry cloth.

Discs

Note on compatibility
Some media may have region or territorial restrictions and may not work with your console. See media packaging for details.
Handling
Fingerprints, dust, dirt or scratches on the disc can distort the picture or reduce sound quality. Please note the following.

• Do not touch the disc surface when handling a disc.
• Do not stick paper or tape onto discs and do not write on discs.

Storage

• Do not expose discs to high temperatures, high humidity or direct sunlight.
• When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.

Cleaning method

• Clean discs with a soft cloth, lightly wiping from the centre outwards.
• Do not use solvents, record cleaners, anti-static spray or other chemicals as these can damage the discs.

Install an M.2 SSD

M.2 SSD is storage that uses flash memory. Install a commercially available M.2 SSD in your PS5 console for more storage for your game and app data.

Types of M.2 SSD

Notices

• Both single-sided devices and double-sided devices are supported.
• M.2 SATA SSD is not supported.
• Allocation of host memory to HMB (Host Memory Buffer) supported devices is not supported.
• Carefully review drive specifications prior to purchase and contact the vendor or manufacturer if you need further information. SIE cannot guarantee that all M.2 SSD devices meeting the specifications above will work with your console and assumes no responsibility for the selection, performance or use of third-party products.

About M.2 SSD heat-dissipation
The M.2 SSD that can be used with this device has a fast transfer speed and is therefore subject to reaching high temperatures. If the M.2 SSD does not include a heat-dissipation mechanism, attach a heat conductor, such as a heat sink, a heat transfer sheet, or both. For information on how to attach the heat conductor, refer to its manual. If you use your device without heat-dissipation parts, or the heat-dissipation parts come off during use, the main unit may overheat, and continued use may cause operation failure.

Safety warnings

Caution

• Keep out of reach of small children. Small parts such as screws may accidentally be swallowed and cause choking.
• After you have turned off your PS5 console and unplugged the AC power cord and cables, wait for your console to cool down before installing or removing an M.2 SSD. The main unit of your PS5 console may still be hot immediately after use, and continued handling of your console may cause burns.
• Be careful not to pinch your fingers in the gaps between parts, and not to hurt your hands and fingers on the corner of parts.
• When turning on your console, make sure the cover and expansion slot cover are installed correctly. If the cover and expansion slot cover are not installed correctly, it may cause the main unit to overheat.

Notices

• Before proceeding with the installing or removing process, touch a metal-grounded object to remove any static electricity from your body. Failure to do so may cause damage to an M.2 SSD or PS5 console. In particular, an M.2 SSD uses parts sensitive to static electricity, so please use caution.
• Do not touch the terminal of an M.2 SSD or your PS5 console’s expansion connector.
• When attaching or removing screws, use a screwdriver that matches the sizes of the screws. If the sizes do not match, the screw may become stripped.
• Be careful not to drop small parts such as screws and spacers in the main unit of your PS5 console. If small parts do fall in the main unit, do not turn on the power, and instead consult the support website ( back cover).

Install an M.2 SSD

• You can use M.2 SSD storage with system software versions 21.02-04.00.00 and later.
• Place your console on a soft cloth spread over a flat surface before installing the M. 2 SSD.

1. Go to the control centre and select Power > Turn Off PS5.
   The screen goes blank, the power indicator flashes white, and then turns off.
2. Remove the AC power cord and cables, and then wait for the PS5 console to cool down.
   The main unit of your PS5 console is hot immediately after use.
3. Remove the base, turn over your PS5 console, and then slide off the cover by slightly pulling up on it in the direction of the arrow.
4. Remove the screw from the expansion slot cover and then remove the cover.
5. Install the M.2 SSD to the expansion connector.
   1. Remove the screw and spacer, and then adjust the spacer to the size of the M.2 SSD.
   2. Holding the edge of the M.2 SSD, align it with the notch on the expansion connector. Tilt the M.2 SSD diagonally upward, and firmly insert it all the way into the expansion connector. The following shows an M.2 SSD with a heat sink and heat transfer sheet attached.
   3. Tilt the M.2 SSD down and fasten it with screws.
6. Attach the expansion slot cover and fasten the screws.
7. Firmly push the cover in the direction of the arrow until you hear a “click”.
8. Connect the AC power cord, cables, and base, and then turn on the power. When your PS5 console turns on, the formatting guide appears. Follow the on-screen instructions and format the M.2 SSD.

Hints

• Consult our support website if you lose parts such as the expansion slot cover, screws, and spacers ( back cover).
• For information about how to save your game data on M.2 SSD storage and the types of data you can save, see the User’s Guide.

Remove an M.2 SSD
Place your console on a soft cloth spread over a flat surface. You can then remove the M.2 SSD.

1. Follow steps 1 through 4 in “Install an M.2 SSD”.
2. Remove the M.2 SSD from the expansion connector.
   1. Remove the screws that are securing the M.2 SSD.
   2. Slightly lift up the M.2 SSD, and then hold the edge and pull diagonally upward.
   3. Fasten the screws back on the spacers.
3. Follow steps 6 and 7 in “Install an M.2 SSD”.

Specifications

Design and specifications are subject to change without notice. Depending on the software version in use, the console may operate differently than described in this manual.
PlayStation®5 console

1. A portion of the SSD capacity is reserved for use in connection with console administration, maintenance and additional options. As a result, the availability of SSD capacity may vary.
2. Usability of all connected devices is not guaranteed
3. Use the included HDMI cable.

Wireless controller

Playable discs

• PlayStation®5 format Ultra HD Blu-ray™ *1
• Supported PlayStation®4 format Blu-ray™ *2
• Ultra HD Blu-ray™
• BD-ROM
• BD-R
• BD-RE *3
• DVD-ROM
• DVD+R/RW
• DVD-R/RW
• AVCHD

1. PlayStation® format software, PlayStation®2 format software, and PlayStation®3 format software cannot be played from a disc.
2. Some functionalities available on PS4™ may be absent when played on PS5. Your PS5 may need to be updated to the latest system software. Internet connection required.
3. Playback of BD-RE ver. 1.0 discs is not supported.

Region codes
Depending on the disc, a region code that is based on the geographic region where the disc is distributed may be assigned. The console can play discs marked with the following region codes.

Notices

• DVD discs that have not been finalised cannot be played.
• Do not use the following discs. If you do, the console may be damaged.
  • 8cm discs
  •  Non-circular discs, such as discs in the shape of a card, star, or heart
  • Discs that are cracked or deformed, or discs that have been repaired
  • Discs with paper or stickers on them
• A DualDisc features one side that conforms to the DVD standard, and another side with audio only. The audio-only side cannot be played on the console.
• When playing discs with content that was copied fraudulently, abnormal sounds may be produced or the content may not play correctly.
• For continuous playback of copyright-protected BDs, the encryption key for AACS (Advanced Access Content System) may need to be renewed. The encryption key is automatically renewed if the console is connected to the internet.
• Some discs may not be playable due to scratches, dust, the quality of recording, or the characteristics of the recording device.
•  In rare instances, BD and DVD may not operate properly when played on the console. This is primarily due to variations in the manufacturing process or encoding of the software.

GUARANTEE

Thank you for buying this Product. We hope you enjoy using it.
The term “Product” means (i) your PlayStation® console, and (ii) any official PlayStation® peripherals supplied in the box with your PlayStation® console, and (iii) any official PlayStation® peripherals sold separately which contain a warranty statement on the peripheral’s packaging or in its instruction manual.
Please note: the system software pre-installed in the Product or subsequently provided via updates or upgrade releases is licensed to you, not sold, and is for use only as part of the Product. The terms of such system software licence are at playstation.com/legal.
This Guarantee is given to you, the first user of the Product by Sony Interactive Entertainment Europe Limited (“SIEE”) of 10 Great Marlborough Street, London, W1F 7LP, United Kingdom. It is personal to you and cannot be used by anyone else. This Guarantee is in addition to your statutory consumer rights (under applicable law) and does not affect them in any way.
Our Guarantee to you: SIEE guarantees that this Product is free from defects in materials and workmanship that result in Product failure during normal usage in accordance with the terms set out below and will, for a period of 1 (one) year from the date of original purchase (the “Guarantee Period”), repair or, at SIEE’s option, replace any component part of this Product, free of charge, where it is faulty due to defective materials or workmanship. Replacement will be with a new or, at SIEE’s option, refurbished component or console, which is guaranteed for the longer of 3 (three) months and the remainder of the original Guarantee Period. This Guarantee does not cover your data; any software or PlayStation® games whether or not packaged or included with the Product; any PlayStation® peripherals that are not manufactured by or for SIEE; or any PlayStation® accessories.

IMPORTANT

1. If you need to claim under this Guarantee, please use your local Customer Service helpline or email address shown in this manual for return instructions.
2. Where SIEE has put this Product on the market in Australia, New Zealand or Fiji, this Guarantee is valid in Australia, New Zealand and Fiji provided the original sales receipt or invoice or other proof of purchase indicating the date of purchase and retailer’s name, which has not been altered or defaced since the date of original purchase, is presented together with the Product within the Guarantee period.
3. SIEE reserves the right to reject a claim under this Guarantee where:
   • a. any Guarantee seal and the serial number on the Product has been damaged, altered, defaced or removed; and
   • b. there is evidence that any attempt (successful or otherwise) has been made to open or remove the casing of the Product.
4. Under this Guarantee, SIEE may elect at its option to repair or replace the Product or a component of the Product within 21 days of receiving the defective Product from you. All replaced Products and/or components shall become the property of SIEE.
5. Repair or replacement may involve installation of the latest software or firmware updates for the Product.
6. Products with Removable Hard Disk Drive (“HDD”)
   • a. Products with a removable HDD must be returned with the original HDD when arranging for warranty service under this Guarantee.
   • b. Repair or replacement of the Product will involve reformatting that HDD.
   • c. You understand and agree that reformatting of the HDD will result in loss of your stored data, files and software. To avoid loss of any software, data or files which you wish to retain, before submitting the Product with the HDD for guarantee service you should, where possible, back these up and remove them from the HDD. Signing out of PlayStation™Network on your PlayStation® console will help protect any information you consider confidential.
7. Products with a Solid State Drive (“SSD”)
   • a. Repair or replacement of the Product will involve reformatting that SSD.
   • b. You understand and agree that reformatting of the SSD will result in loss of your stored data, files and software. To avoid loss of any software, data or files which you wish to retain, before submitting the Product for guarantee service you should, where possible, back these up and remove them from the SSD. Signing out of PlayStation™Network on your PlayStation® console will help protect any information you consider confidential.
   • c. Products that have been fitted with additional SSD will need to be returned without the additional SSD when arranging for warranty service under this Guarantee.
8. To avoid damage to or loss or erasure of other removable data storage media, peripherals, accessories or non-original components, you must remove them before submitting the Product for Guarantee service.
9. This Guarantee does not cover stored data, files or software. SIEE is not liable to you for any loss or corruption of your data, files or software in connection with your exercise of this Guarantee.
10. You should back up your HDD regularly to prevent loss or alteration of data, files or software although some content cannot be backed up and must be reinstalled by the user.
11. You may not claim under this Guarantee when the Product is damaged as a result of:
    • a. commercial use, accident, negligence, abuse, or misuse (including, without limitation, failure to use this Product for its normal purpose and/or in accordance with instructions on proper use and maintenance, or installation or use in a manner inconsistent with applicable local technical or safety standards);
    • b. use in conjunction with any unauthorised peripheral or component (including, without limitation, game enhancement devices, HDDs, adaptors and power supply devices);
    • c. any adaptation or adjustment to, or alteration of, the Product carried out other than in accordance with instructions on proper use and maintenance of the Product;
    • d. maintenance or repair or attempted maintenance or repair carried out other than by a SIEE-authorised service facility;
    • e. use of unauthorised software, virus infection, fire, flood or other natural calamity; or
    • f. operation or treatment of the Product inconsistent with normal personal or domestic use or operation outside the Product specifications.
12. You may not claim under this Guarantee where you are in material breach of your system software licence (see playstation.com/legal).
13. To the extent permitted by applicable law, this Guarantee will be your sole and exclusive remedy in relation to defects in this Product and all other guarantees, warranties, terms and conditions, express or implied by statute or otherwise, in respect of this Product are excluded and neither SIEE nor any other Sony entity or its or their suppliers or authorised service facilities, will be liable for any special, incidental, indirect or consequential loss or damage including loss of data, howsoever arising.
14. SIEE does not warrant or guarantee any third party products or services which may be offered in connection with the Product.

If this Product needs any repair which is not covered by this Guarantee, please call your local Customer Service helpline for advice. If your home country is not one of those listed, please contact your retailer.

Notice for Consumers in Australia and New Zealand:
In Australia, this Product comes with statutory guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation of any other reasonably foreseeable loss or damage. You are also entitled to have the Product repaired or replaced if the Product fails to be of acceptable quality and the failure does not amount to a major failure.
In New Zealand, the New Zealand Consumer Guarantees Act 1993 provides certain statutory guarantees and other legal rights in relation to the quality and fitness for purpose. These statutory guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by section 43(2) of the New Zealand Consumer Guarantees Act.
The above statutes will identify the party or parties against which you can exercise your statutory rights.
Our Guarantee is in addition to these statutory rights and does not affect them in any way.

Customer Service Helpline Contacts

Australia
1300 365 911
Calls charged at local rate

Fiji

New Zealand
09 801 1235
National Rate

Copyright and trademarks

PlayStation ”, “PS5”, “PS4”, “DUALSHOCK” and “PlayStation Shapes Logo” are registered trademarks or trademarks of Sony Interactive Entertainment Inc.
“SONY” and “ ” are registered trademarks or trademarks of Sony Group Corporation.
AMD, Radeon and Ryzen are trademarks of Advanced Micro Devices, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Interactive Entertainment Inc. is under license. Other trademarks and trade names are those of their respective owners.
“Blu-ray Disc™”, “Blu-ray™” and “Ultra HD Blu-ray™” are trademarks of the Blu-ray Disc Association.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
USB-IF SuperSpeed USB Trident logo is a registered trademark of USB Implementers Forum, Inc.
USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.
All other trademarks are the property of their respective owners.

Quick Start Guide
Learn how to set up your PS5 console and how to use basic functions in the included Quick Start Guide.
User’s Guide
Find out about everything your PS5 console can do. Learn how to configure settings and how to use each function. To see the User’s Guide, you’ll need an internet connection. From your PS5 console’s home screen, go to Settings > User’s Guide, Health and Safety, and Other Information > User’s Guide.
Customer Support Website
Find online support information such as step by step troubleshooting and frequently asked questions by visiting playstation.com/help.
The information contained in this manual is subject to change without notice.