GRUNDIG GFN 13840 XN Freezer No Frost Display with Sensor Buttons User Manual

GRUNDIG GFN 13840 XN Freezer No Frost Display with Sensor Buttons

Please read this manual first!
Dear Customer,
We hope that your product, which has been produced in modern plants and checked under the most meticulous quality control procedures, will provide you an effective service For this, we recommend you to carefully read the entire manual of your product before using it and keep it at hand for future references.

The user manual will help you use the product in a fast and safe way.
Will help you use your appliance in a fast and safe way. Read the manual before installing and operating your product. Follow the instructions, especially those for safety. Keep the manual in an easily accessible place as you may need it later. Besides, read also the other documents provided with your product. Please note that this manual may be valid for other models as well.

Symbols and their descriptions
This instruction manual contains the following symbols:

 

 

 

 

 

 

 

 

 

INFORMATION
The model information as stored in the product data basen can be reached by entering the following website and searching for your model identifier (*) found on energy label. https://eprel.ec.europa.eu/

Safety and environment instructions

This section provides the safety instructions necessary to prevent the risk of injury and material damage. Failure to observe these instructions will invalidate all types of product warranty.

Intended use

  • Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
  • Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
  • Do not damage the refrigerant circuit.
  • Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

This appliance is intended to be used in household and similar applications such as

  • staff kitchen areas in shops, offices and other working environments;
  • farm houses and by clients in hotels, motels and other residential type environments;
  • bed and breakfast type environments;
  • catering and similar non-retail applications.

General safety

  • This product should not be used by persons with physical, sensory and mental disabilities, without sufficient knowledge and experience or by children. The device can only be used by such persons under supervision and instruction of a person responsible for their safety. Children should not be allowed to play with this device.
  • In case of malfunction, unplug the device.
  • After unplugging, wait at least 5 minutes before plugging in again.
  • Unplug the product when not in use.
  • Do not touch the plug with wet hands! Do not pull the cable to plug off, always hold the plug.
  • Do not plug in the refrigerator if the socket is loose.
  • Unplug the product during installation, maintenance, cleaning and repair.
  • If the product will not be used for a while, unplug the product and remove any food inside.
  • Do not use the product when the compartment with circuit cards located on the upper back part of the product (electrical card box cover) (1) is open.
  • Do not use steam or steamed cleaning materials for cleaning the refrigerator and melting the ice inside. Steam may contact the electrified areas and cause a short circuit or electric shock!
  • Do not wash the product by spraying or pouring water on it! Danger of electric shock!
  • In case of malfunction, do not use the product, as it may cause electric shock. Contact the authorized service before doing anything.
  • Plug the product into an earthed socket. Earthing must be done by a qualified electrician.
  • If the product has LED
    type lighting, contact the authorized service for replacement or in case of any problem.
  • Do not touch frozen food with wet hands! It may adhere to your hands!
  • Do not place liquids in bottles and cans into the freezer compartment. They may explode.
  • Place liquids in an upright position after tightly closing the lid.
  • Do not spray flammable substances near the product, as it may burn or explode.
  • Do not keep flammable materials and products with flammable gas (sprays, etc.) in the refrigerator.
  • Do not place containers holding liquids on top of the product. Splashing water on an electrified part may cause electric shock and risk of fire.
  • Exposing the product to rain, snow, sunlight and wind will cause electrical danger. When relocating the product, do not pull by holding the door handle. The handle may come off.
  • Take care to avoid trapping any part of your hands or body in any of the moving parts inside the product.
  • Do not step or lean on the door, drawers and similar parts of the refrigerator. This will cause the product to fall down and cause damage to the parts.
  • Take care not to trap the power cable.

HC warning
If the product comprises a cooling system using R600a gas, take care to avoid damaging the cooling system and its pipe while using and moving the product. This gas is flammable. If the cooling system is damaged, keep the product away from sources of fire and ventilate the room immediately. The label on the inner left side indicates the type of gas used in the product.

For models with water dispenser

  • Pressure for cold water inlet shall be maximum 90 psi (6.2 bar). If your water pressure exceeds 80 psi (5.5 bar), use a pressure limiting valve in your mains system. If you do not know how to check your water pressure, ask for the help of a professional plumber.
  • If there is risk of water hammer effect in your installation, always
    use a water hammer prevention equipment in your installation. Consult Professional plumbers if you are not sure that there is no water hammer effect in your installation.
  • Do not install on the hot water inlet. Take precautions against of the risk of freezing of the hoses. Water temperature operating interval shall be 33°F (0.6°C) minimum and 100°F (38°C) maximum.
  • Use drinking water only.

Intended use

  • This product is designed for home use. It is not intended for commercial use.
  • The product should be used to store food and beverages only.
  • Do not keep sensitive products requiring controlled temperatures (vaccines, heat sensitive medication, medical supplies, etc.) in the refrigerator.
  • The manufacturer assumes no responsibility for any damage due to misuse or mishandling.
  • Original spare parts will
    be provided for 10 years, following the product purchasing date.

Child safety

  • Keep packaging materials out of children’s reach.
  • Do not allow the children to play with the product.
  • If the product’s door comprises a lock, keep the key out of children’s reach.

Compliance with WEEE Directive and Disposing of the Waste Product
This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waste electrical and electronic equipment (WEEE). This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling. Do not dispose of the waste  product with normal domestic and other wastes at the end of its service life. Take it to the collection center for the recycling of electrical and electronic equipment. Please consult your local authorities to learn about these collection centers.

Compliance with RoHS Directive
This product complies with EU WEEE Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.

Package information
Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.

Your Freezer

  1. Control Panel
  2. Flap
  3. Drawers
  4. Adjustable front feet

Figures in this user manual are schematic and may not match the product exactly. If the subject parts are not included in the product you have purchased, then those parts are valid for other models.

Installation

To make the product ready for use, make sure that the electricity installation is appropriate before calling the Authorised Service Agent. If not, call a qualified electrician to have any necessary arrangements carried out.

  • Preparation of the location and electrical installation at the place of installation is under the customer’s responsibility.
  • The product must not be plugged in during installation. Otherwise, there is the risk of death or serious injury!
  • WARNING: The manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorized persons.
  • WARNING: Prior to installation, visually check if the product has any defects on it. If so, do not have it installed. Damaged products cause risks for your safety.
  • Make sure that the power cable is not pinched or crushed while pushing the product into its place after installation or cleaning procedures.

Appropriate installation location

WARNING: If the door of the room where the product will be placed is too small for the product to pass, then the product’s doors must be removed and the product must be turned aside to pass it through.

  • Choose a place at where you would use the product comfortably.
  • Install the product at least 30 cm away from heat sources such as hobs, ovens, heater cores and stoves and at least 5 cm away from electrical ovens. The product must not be subjected to direct sunlight and kept in humid places after installation. Appropriate air ventilation must be provided around your product in order to achieve an efficient operation. If the product is to be placed in a recess in the wall, pay attention to leave at least 5 cm distance with the ceiling and sidewalls.
  • Do not place the product on the materials such as rugs or carpets.
  • Place the product on an even floor surface to prevent jolts.
  • Your product can operate in ambient temperatures between – 15°C to +43°C.
  • Your product requires adequate air circulation to function efficiently. If the product will be placed in an alcove, remember to leave at least 5 cm clearance between the product and the ceiling, rear wall and side walls.
  • If the product will be placed in an alcove, remember to leave at least 5 cm clearance between the product and the ceiling, rear wall and sidewalls. Check if the rear wall clearance protection component is present at its location (if provided with the product). If the component is not available, or if it is lost or fallen, position the product so that at least 5 cm clearance shall be left between the rear surface of the product and the wall of the room. The clearance at the rear is important for the efficient operation of the product.

If two coolers are to be installed side by side, there should be at least 4 cm distance between them.

Installing the plastic wedges
Plastic wedges are used to create the distance for the air circulation between the product and the rear wall. Insert the 2 plastic wedges onto the rear ventilation cover as illustrated in the figure. To install the wedges, remove the screws on the product and use the screws given in the same pouch with the wedges.

Electrical connection
Connect the product to a grounded outlet protected by a fuse complying with the values in the rating plate. Our company shall not be liable for any damages that will arise when the product is used without grounding in accordance with the local regulations.

  • Electrical connection must comply with national regulations.
  • Power cable plug must be within easy reach after installation.
  • The voltage and allowed fuse or breaker protection are specified in the Rating Plate which is affixed to interior of the product. If the current value of the fuse or breaker in the house does not comply with the value in the rating plate, have a qualified electrician install a suitable fuse.
  • The specified voltage must be equal to your mains voltage.
  • Do not make connections via extension cables or multi-plugs.

WARNING:

  • Damaged power cable must be replaced by the Authorised Service Agents.
  • If the product has a failure, it should not be operated unless it is repaired by the Authorised Service Agent! There is the risk of electric shock!

The condenser of your appliance is located on the back as shown below. In order to achieve better energy efficiency with lower energy consumption, please pull the condenser towards yourself as illustrated in picture below.

may not be available in all models2

Preparation

Things to be done for energy saving
Connecting the product to electric energy saving systems is risky as it may cause damage on the product.

  • For a freestanding appliance; ‘this refrigerating appliance is not intended to be used as a built-in appliance.
  • Do not leave the doors of your refrigerator open for a long time.
  • Do not put hot food or drinks in your refrigerator.
  • Do not overload the refrigerator. Cooling capacity will fall when the air circulation inside is hindered.
  • Do not place the refrigerator in places subject to direct sunlight. Install the product at least 30 cm away from heat sources such as hobs, ovens, heater cores and stoves and at least 5 cm away from electrical ovens.
  • Pay attention to store your food in refrigerator in closed containers.
  • You can load the maximum amount of food to the freezer compartment of the refrigerator by removing the freezer compartment drawers. Declared energy consumption value of the refrigerator was determined with the freezer compartment drawers removed, except if the available bottom drawer and with the maximum amount of food loaded.
  • There is no risk in using a shelf or drawer suitable for the shapes and sizes of the foods to be frozen.
  • Thawing frozen food in fridge compartment will both provide energy savings and preserve the food quality.
  • The baskets/drawers that are provided with the chill compartment must always be in use for low energy consumption and for better storage conditions.
  • Food contact with the temperature sensor in the freezer compartment may increase energy consumption of the appliance. Thus any contact with the sensor(s) must be avoided.

The ambient temperature of the room where you install the refrigerator should at least be -5°C. Operating your refrigerator under colder conditions than this is not recommended. Inside of your refrigerator must be cleaned thoroughly. If two coolers are to be installed side by side, there should be at least 4 cm distance between them.

Initial use
Before starting to use the product, check that all preparations are made in accordance with the instructions in sections “Important instructions for safety and environment” and “Installation”.

  • Clean the interior of the refrigerator as recommended in the “Maintenance and cleaning” section. Check that inside of it is dry before operating it.
  • Plug the refrigerator into the grounded wall outlet. When the door is opened the interior illumination will turn on.
  • Run the refrigerator without putting any food for 6 hours and do not open its door unless certainly required.
  • Due to temperature change as a result of opening/closing the product door during operation, condensation on the door/body shelves and the glass containers is normal.
    • You will hear a noise when the compressor starts up. The liquids and gases sealed within the refrigeration system may also give rise to noise, even if the compressor is not running and this is quite normal.
    • Front edges of the refrigerator may feel warm. This is normal. These areas are designed to be warm to avoid condensation.
    • For energy efficiency, it is recommended to remove top shelf and load food on the shelf below.Net volume of your appliance is declared without top two flaps and the top shelf in place. Place two ice pack ( if provided ) directly on the top of frozen food to be stored on the top shelf
    • In some models, the instrument panel automatically turns off 5 minutes after the door has closed. It will be reactivated when the door has opened or pressed on any key.
  • Since hot and humid air will not directly penetrate into your product when the doors are not opened, your product will optimize itself in conditions sufficient to protect your food. Functions and components such as compressor, fan, heater, defrost, lighting, display and so on will operate according to the needs to consume minimum energy under these circumstances.

 Operating the product

Indicator panel

  1. On/Off Function:
    This function allows you to make the Fridge turn off when pressed for 3 seconds.The fridge could be turned on by pressing On/Off button for 3 seconds again .
  2. On/Off Indicator:
    This icon come on when the freezer is turned off. All the other icons turn off.
  3. Quick Freeze Function:
    Quick Freeze indicator turns on when the Quick Freeze function is on. Press Quick Freeze button again to cancel this function. Quick Freeze indicator will turn off and normal settings will be resumed. Quick Freeze function will be cancelled automatically 50 hours later if you do not cancel it manually. If you want to freeze plenty amount food, press Quick Freeze button before you place the food into the freezer compartment.
  4. Quick Freeze Indicator :
    This icon comes on when the Quick Freeze function is on.
  5. Freezer Set Function:
    This function allows you to change the Freezer compartment temperature setting. Press this button to set the temperature of the freezer compartment to -18, -19, -20, -21, -22, -23 and -24, respectively.
  6. Freezer Compartment
    Temperature Setting Indicator: Indicates the temperature set for the Freezer Compartment.
    Figures in this user manual are schematic and may not match the product exactly. If the subject parts are not included in the product you have purchased, then those parts are valid for other models.
  7. Eco Extra Function:
    Press the Eco Extra button press to activate Eco Extra Function when going on holiday for instance. The freezer will start operating in the most economic mode at around 6 hours later and the economic usage indicator will turn on when the function is active. Press the Eco Extra button for 3 seconds again to deactivate the Eco Extra Function.If door is opened within the 6 hours period the Eco Extra Function will re-set and start again.
  8. Eco Extra Indicator:
    This icon lights up when this function is active.
  9. High Temperature/Error Warning Indicator: T
    his light comes on during high-temperature failures and error warnings.
  10. Economic Usage Indicator:
    This icon comes on when the Freezer Compartment is set to -18°C which is the most economical set value. Economic Usage Indicator turns off when the Quick Fridge or Quick Freeze function is selected.
  11. 11. Energy saving Function (Display Off):
    If the product doors are kept closed for a long time energy-saving function is automatically activated and energy saving symbol is illuminated. When the energy saving function is activated, all symbols on the display other than energy saving symbol will turn off. When the Energy Saving function is activated, if any button is pressed or the door is opened, the energy saving function will be canceled and the symbols on display will return to normal.
    The energy-saving function is activated during delivery from the factory and cannot be canceled.
  12. Energy Saving Indicator :
    This icon (“-“) lights up when the Energy Saving Function is selected.
  13. Key Lock Mode:
    Press Key Lock button continuously for 3 seconds. Key lock icon will light up and key lock mode will be activated. Buttons will not function if the Key Lock mode is active. Press Key Lock button continuously for 3 seconds again. Key lock icon will turn off and the key lock mode will be exited.
  14. Key Lock Indicator:
    This icon lights up when the Key Lock mode is activated.

Freezing fresh food

  • Wrap the food or place them in a covered container before putting them in the Freezer.
  • Hot food and beverages
    must cool down to room temperature before putting them in the Freezer.
  • The food that you want to freeze must be fresh and within use by date.
  • Divided the food into portions according to your family’s daily or meal-based consumption needs.
  •  Pack the food in an airtight manner to prevent them from drying even if they are going to be stored for a short time.
  • Materials to be used for packaging must be tear-proof and resistant to cold, humidity, odour, oils and acids and they must also be airtight. Moreover, they must be well closed
    and they must be made from materials that are suitable for deep freezers.
  • Frozen foods must be used immediately after they are thawed and they should never be re-frozen.
  • Do not freeze too large quantities of food at one time. The quality of the food is best preserved when it is frozen right through to the core as quickly as possible.
  • Placing warm food into the freezer compartment causes the cooling system to operate continuously until the food is frozen sol
Freezer Compartment

Setting

 

Explanations

-18°C This is the normal recommended setting.
-20, -22 or -24°C These settings are recommended when the ambient temperature exceeds 30°C.
 

Quick Freeze

Use when you wish to freeze your food in a short time. Your Freezer will return to its previous mode when the process is over.

Recommendations for preserving the frozen food

  • Frozen food that you have purchased should be stored in accordance with the frozen food manufacturer’s instructions for a ( 4 star) frozen food storage compartment.
  • Note the following to ensure that the high quality achieved by the frozen food manufacturer and the food retailer is maintained:
    1. Put packets in the freezer as quickly as possible after purchase.
    2. Make sure that the contents of the package are labeled and dated.
    3. Check whether the “Use By” and “Best Before” da-tes on the packaging are exceeded or not.

Deep-freeze information
Food must be frozen as rapidly as possible when they are put in a Freezer in order to keep them in good quality. It is possible to preserve the food for a long time only at -18°C or lower temperatures. You can keep the freshness of food for many months (at -18°C or lower temperatures in the deep freeze).

  • Materials necessary for packaging:
  • Cold resistant adhesive tape
  • Self adhesive label
  • Rubber rings
  • Pen
  • You can freeze the maximum amount of fresh food at one time which is indicated on rating label of your freezer, by following below steps

Freezing of Foodstuff
To activate fast freeze function, please turn the knob to MAX position. 50 hours after the fast freeze function was activated, the appliance with automatically switch to normal function. If there’s no intend to freeze new fresh food, do not switch the knob to the MAX setting. If the knob is left at the MAX position, since the appliance is previously turned to normal running conditions; in order to activate the Quick Freeze Function again, please switch the knob out of MAX position and then switch it to MAX again. For the best possible freezing performance, the fresh food to be frozen should be introduced 24 hours after starting the quick freeze function.

Changing the door opening direction
Door opening direction of your refrigerator can be changed according to the place you are using it. If this is necessary, please call your nearest Authorised Service centre, there will be a charge for door reversal.

Maintenance and cleaning

Cleaning your fridge at regular intervals will extend the service life of the product.

WARNING:

  • Unplug the product before cleaning it.
  • Never use gasoline, benzene or similar substances for cleaning purposes.
  • Never use any sharp and abrasive tools, soap, household cleaners, detergent and wax polish for cleaning.
  • For non-No Frost products, water drops and frosting up to a fingerbreadth occur on the rear wall of the Fridge compartment. Do not clean it; never apply oil or similar agents on it.
  • Only use slightly damp microfiber cloths to clean the outer surface of the product. Sponges and other types of cleaning cloths may scratch the surface
  • Dissolve one teaspoon of bicarbonate in half litre of water. Soak a cloth with the solution and wrung it thoroughly. Wipe the interior of the refrigerator with this cloth and the dry thoroughly.
  • Make sure that no water enters the lamp housing and other electrical items.
  • If you will not use the refrigerator for a long period of time, unplug it, remove all food inside, clean it and leave the door ajar.
  • Check regularly that the door gaskets are clean. If not, clean them.
  • To remove door and body shelves, remove all of its contents.
  • emove the door shelves by pulling them up. After cleaning, slide them from top to bottom to install.

Never use cleaning agents or water that contain chlorine to clean the outer surfaces and chromium-coated parts of the product. Chlorine causes corrosion on such metal surfaces.

Avoiding bad odors

  • Materials that may cause odour are not used in the production of our refrigerators. However, due to inappropriate food-preserving conditions and not cleaning the inner surface of the refrigerator as required can bring forth the problem of odour. Pay attention to the following to avoid this problem:
  • Keeping the refrigerator clean is important. Food residuals, stains, etc. can cause odour. Therefore, clean the refrigerator with bi-carbonate dissolved in water every few months. Never use detergents or soap.
  • Keep the food in closed containers. Microorganisms spreading out from uncovered containers can cause unpleasant odors.
  • Never keep the food that have passed best before dates and spoiled in the refrigerator.

Protecting the plastic surfaces 

Do not put liquid oils or oil-cooked meals in your refrigerator in unsealed containers as they damage the plastic surfaces of the refrigerator. If oil is spilled or smeared onto the plastic surfaces, clean and rinse the relevant part of the surface at once with warm water.

Troubleshooting

Check this list before contacting the service. Doing so will save you time and money. This list includes frequent complaints that are not related to faulty workmanship or materials. Certain features mentioned herein may not apply to your product.

The refrigerator is not working.

  • The power plug is not fully settled. >>> Plug it in to settle completely into the socket.
  • The fuse connected to the socket powering the product or the main fuse is blown. >>> Check the fuses.
    Condensation on the side wall of the cooler compartment (MULTI-ZONE, COOL, CONTROL and FLEXI ZONE).
  • The door is opened too frequently >>> Take care not to open the product’s door too frequently.
  • The environment is too humid. >>> Do not install the product in humid environments.
  • Foods containing liquids are kept in unsealed holders. >>> Keep the foods containing liquids in sealed holders.
  • The product’s door is left open. >>> Do not keep the product’s door open for long periods.
  • The thermostat is set to too low a temperature. >>> Set the thermostat to appropriate temperature.
    Compressor is not working.
  • In case of sudden power failure or pulling the power plug  off and putting back on, the gas pressure in the product’s cooling system is not balanced, which triggers the compressor thermic safeguard. The product will restart after approximately 6 minutes. If the product does not restart after this period, contact the service.
  • Defrosting is active. >>>
    This is normal for a fully-automatic defrosting product. The defrosting is carried out periodically.
  • The product is not plugged in. >>> Make sure the power cord is plugged in.
  • The temperature setting is incorrect. >>> Select the appropriate temperature setting.
  • The power is out. >>> The product will continue to operate normally once the power is restored.
    The refrigerator’s operating noise is increasing while in use.
  • The product’s operating performance may vary depending on the ambient temperature variations. This is normal and not a malfunction.
    The refrigerator runs too often or for too long.
  • The new product may be larger than the previous one. Larger products will run for longer periods.
  • The room temperature may be high. >>> The product will normally run for long periods in higher room temperature.
  •  The product may have been recently plugged in or a new food item is placed inside. >>> The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside. This is normal.
  • Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food into the product.
  • The doors were opened frequently or kept open for long periods. >>> The warm air moving inside will cause the product to run longer. Do not open the doors too frequently.
  • The freezer or cooler door may be ajar. >>> Check that the doors are fully closed.
  • The product may be set to temperature too low. >>> Set the temperature to a higher degree and wait for the product to reach the adjusted temperature.
  • The cooler or freezer door washer may be dirty, worn out, broken or not properly settled. >>> Clean or replace the washer. Damaged / torn door washer will cause the product to run for longer periods to preserve the current temperature.
    The freezer temperature is very low, but the cooler temperature is adequate.
  • The freezer compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.
    The cooler temperature is very low, but the freezer temperature is adequate.
  • The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.
    The food items kept in cooler compartment drawers are frozen.
  • The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.
    The temperature in the cooler or the freezer is too high.
  • The cooler compartment temperature is set to a very high degree. >>> Temperature setting of the cooler compartment has an effect on the temperature in the freezer compartment. Wait until the temperature of relevant parts reach the sufficient level by changing the temperature of cooler or freezer compartments.
  • The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently.
  • The door may be ajar. >>> Fully close the door.
  • The product may have been recently plugged in or a new food item is placed inside. >>> This is normal. The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside.
  • Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food into the product.
    Shaking or noise.
  • The ground is not level or durable. >>> If the product is shaking when moved slowly, adjust the stands to balance the product. Also make sure the ground is sufficiently durable to bear the product.
  • Any items placed on the product may cause noise. >>> Remove any items placed on the product.
    Any items placed on the product may cause noise. >>> Remove any items placed on the product.
  • The product’s operating principles involve liquid and gas flows. >>> This is normal and not a malfunction.
    There is a sound of wind blowing coming from the product.
  • The product uses a fan for the cooling process. This is normal and not a malfunction.
    There is condensation on the product’s internal walls.
  • Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
  • The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently; if open, close the door.
  • The door may be ajar. >>> Fully close the door.
    There is condensation on the product’s exterior or between the doors.
  • The ambient weather may be humid, this is quite normal in humid weather. >>> The condensation will dissipate when the humidity is reduced.
    The interior smells bad.
  • The product is not cleaned regularly. >>> Clean the interior regularly using sponge, warm water and carbonated water.
  • Certain holders and packaging materials may cause odour. >>> Use holders and packaging materials without free of odour.
  • The foods were placed in unsealed holders. >>> Keep the foods in sealed holders. Microorganisms may spread out of unsealed food items and cause malodor. Remove any expired or spoilt foods from the product.
    The door is not closing.
  • Food packages may be blocking the door. >>> Relocate any items blocking the doors.
  • The product is not standing in full upright position on the ground. >>> Adjust the stands to balance the product.
  • The ground is not level or durable. >>> Make sure the ground is level and sufficiently durable to bear the product.
    The vegetable bin is jammed.
  • The food items may be in contact with the upper section of the drawer. >>> Reorganize the food items in the drawer.
    If The Surface Of The Product Is Hot.
  • High temperatures may be observed between the two doors, on the side panels and at the rear grill while the product is operating. This is normal and does not require service maintenance!Be careful when touching these areas.
    WARNING:
    If the problem persists after following the instructions in this section, contact your vendor or an Authorised Service. Do not try to repair the product.