LG OLED55C1PVB 55 Inch C1 Series 4K OLED TV Owner’s Manual

LG OLED55C1PVB 55 Inch C1 Series 4K OLED TV

Warning! Safety instructions

WARNING: TO REDUCE THE RISK OF FIRE AND ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.
• Do not place the TV and/or remote control in the following environments:
  • Keep the product away from direct sunlight.
  • An area with high humidity such as a bathroom.
  • Near any heat source such as stoves and other devices that produce heat.
  • Near kitchen counters or humidifiers where they can easily be exposed to steam or oil.
  • An area exposed to rain or wind.
  • Do not expose to dripping or splashing and do not place objects filled  with liquids, such as vases, cups, etc. on or over the apparatus (e.g., on shelves above the unit).
  • Near flammable objects such as gasoline or candles, or expose the TV to direct air conditioning.
  • Do not install in excessively dusty places. Otherwise, this may result in fire, electric shock, combustion/explosion, malfunction or product deformation.
• Ventilation
  • Install your TV where there is proper ventilation. Do not install in a confined space such as a bookcase.
  • Do not install the product on a carpet or cushion.
  • Do not block or cover the product with cloth or other materials while unit is plugged in.
• Take care not to touch the ventilation openings. When watching the TV for a long period, the ventilation openings may become hot.
• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the device.
• Do not move the TV whilst the Power cord is plugged in.
• Do not use a damaged or loosely fitting power cord.
• Be sure to grasp the plug when unplugging the power cord. Do not pull on the power cord to unplug the TV.
• Do not connect too many devices to the same AC power outlet as this could result in fire or electric shock.
• Disconnecting the Device from the Main Power
  • The power plug is the disconnecting device. In case of an emergency, the power plug must remain readily accessible.
• Do not let your children climb or cling onto the TV. Otherwise, the TV may fall over, which may cause serious injury.
•  Outdoor Antenna Grounding (Can differ by country):
  • If an outdoor antenna is installed, follow the precautions below. An outdoor antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can come in contact with such power lines or circuits as death or serious injury can occur.
• Never touch this apparatus or antenna during a lightning storm. You may be electrocuted.
• Make sure the power cord is connected securely to the TV and wall socket if not secured damage to the Plug and socket may occur and in extreme cases a fire may break out.
• Do not insert metallic or inflammable objects into the product. If a foreign object is dropped into the product, unplug the power cord and contact the customer service.
• Do not touch the end of the power cord while it is plugged in. You may be electrocuted.
•  If any of the following occur, unplug the product immediately and contact your local customer service.
  • The product has been damaged.
  • If water or another substance enters the product (like an AC adapter, power cord, or TV).
  • If you smell smoke or other odors coming from the TV.
  • When lightning storms or when unused for long periods of time. Even the TV is turned off by remote control or button, AC power source is connected to the unit if not unplugged in.
• Do not use high voltage electrical equipment near the TV (e.g., a bug zapper). This may result in product malfunction.
• Do not attempt to modify this product in any way without written authorization from LG Electronics. Accidental fire or electric shock
  can occur. Contact your local customer service for service or repair. Unauthorized modification could void the user’s authority to operate this product.
• Use only authorized attachments/accessories approved by LG Electronics. Otherwise, this may result in fire, electric shock, malfunction, or product damage.
• Never disassemble the AC adapter or power cord. This may result in fire or electric shock.
• Handle the adapter carefully to avoid dropping or striking it. An impact could damage the adapter.
• To reduce the risk of fire or electrical shock, do not touch the TV with wet hands. If the power cord prongs are wet or covered with dust, dry the power plug completely or wipe dust off.
• Batteries
  • Store the accessories (battery, etc.) in a safe location out of the reach of children.
  • Do not short circuit, disassemble, or allow the batteries to overheat.
  • Do not dispose of batteries in a fire. Batteries should not be exposed to excessive heat.
  • Caution : Risk of fire or explosion if the battery is replaced by an  incorrect type.
• Moving
  • When moving, make sure the product is turned off, unplugged, and all cables have been removed. It may take 2 or more people to carry larger TVs. Do not press or put stress on the front panel of the TV. Otherwise, this may result in product damage, fire hazard or injury.
• Keep the packing anti-moisture material or vinyl packing out of the reach of children.
• Do not allow an impact shock, any objects to fall into the product, and do not drop anything onto the screen.
• Do not press strongly upon the panel with a hand or a sharp object such as a nail, pencil, or pen, or make a scratch on it. It may cause damage to screen.
• Cleaning
  • When cleaning, unplug the power cord and wipe gently with a soft/dry cloth. Do not spray water or other liquids directly on the TV. Do not clean your TV with chemicals including glass cleaner, any type of air freshener, insecticide, lubricants, wax (car, industrial), abrasive, thinner, benzene, alcohol etc., which can damage the product and/or its panel. Otherwise, this may result in electric shock or product damage.

Installation

Lifting and moving the TV
Please note the following advice to prevent the TV from being scratched or damaged and for safe transportation regardless of its type and size.

• It is recommended to move the TV in the box or packing material that the TV originally came in.
• Before moving or lifting the TV, disconnect the power cord and all cables.
• When holding the TV, the screen should face away from you to avoid damage.
• Hold the side and bottom of the TV frame firmly. Make sure not to hold the transparent part, speaker, or speaker grill area.
• When transporting a large TV, there should be at least 2 people.
• When transporting the TV, do not expose the TV to jolts or excessive vibration.
• When transporting the TV, keep the TV upright, never turn the TV on its side or tilt towards the left or right.
• Do not apply excessive pressure to cause flexing / bending of frame chassis as it may damage screen.
• When handling the TV, be careful not to damage the protruding buttons.
• Avoid touching the screen at all times, as this may result in damage to the screen.
• When attaching the stand to the TV set, place the screen facing down on a cushioned table or flat surface to protect the screen from scratches.

Mounting on the Table

1. Lift and tilt the TV into its upright position on a table. Leave a 10 cm (minimum) space from the wall for proper ventilation.
2. Connect the power cord to a wall outlet.

• Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product. (Doing so may damage the product.)
• If you install the TV on a stand, you need to take action to prevent the product from overturning. Otherwise, the product may fall over, which may cause injury.
• Do not use any unapproved items to ensure the safety and product life span.
• Any damage or injuries caused by using unapproved items are not covered by the manufacturer’s warranty.
• Make sure that the screws are inserted correctly and fastened securely. (If they are not fastened securely enough, the TV may tilt forward after being installed.) Do not use too much force and over-tighten the screws; otherwise, screw may be damaged and not tighten correctly.
• If a television is not positioned in a sufficiently stable location, it can be potentially hazardous due to falling. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
  • Using cabinets or stands recommended by the manufacturer of the television.
  • Only using furniture that can safely support the television.
  • Ensuring the television is not overhanging the edge of the supporting furniture.
  • Not placing the television on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television to a suitable support.
  • Not standing the televisions on cloth or other materials placed between the television and supporting furniture.
  • Educating children about the dangers of climbing on furniture to reach the television or its controls.
• If there is a problem with swivel angle adjustment, lift the product slightly and put it back down.

Securing TV to the Wall

1.  Insert and tighten the eye bolts, or TV brackets and bolts on the back of the TV.
   • If there are bolts inserted at the eye-bolts position, remove the bolts first.
2. Mount the wall brackets with the bolts to the wall. Match the location of the wall bracket and the eye-bolts on the rear of the TV.
3. Connect the eye bolts and wall brackets tightly with a sturdy rope. Make sure to keep the rope horizontal with the flat surface.
   • Use a platform or cabinet that is strong and large enough to support the TV securely.
   • Brackets, bolts, and ropes are not provided. You can obtain additional accessories from your local dealer.

Mounting to the Wall
Attach an optional wall mount bracket at the rear of the TV carefully and install the wall mount bracket on a solid wall perpendicular to the floor. When you attach the TV to other building materials, please contact qualified personnel. LG recommends that wall mounting be performed by a qualified professional installer. We recommend the use of LG’s wall mount bracket. LG’s wall mount bracket is easy to move with cables connected. When you do not use LG’s wall mount bracket, please use a wall mount bracket where the device is adequately secured to the wall with enough space to allow connectivity to external devices. It is advised to connect all the cables before installing fixed wall mounts.

• Remove the stand before installing the TV on a wall mount by performing the stand attachment in reverse.
• For more information of screws and wall mount bracket, refer to the Separate purchase.
• If you intend to mount the product to a wall, attach VESA standard mounting interface (optional parts) to the back of the product. When you install the set to use the wall mounting bracket (optional parts), fix it carefully so as not to drop.
• When mounting a TV on the wall, make sure not to install the TV by hanging the power and signal cables on the back of the TV.
• Do not install this product on a wall if it could be exposed to oil or oil mist. This may damage the product and cause it to fall.
• Please use the accessory cable holder when hanging on the wall. (Only OLED48/83C2*)

Antenna/Cable
Connect the TV to a wall antenna socket with an RF cable (75 Ω).

• Use a signal splitter to use more than 2 TVs.
• If the image quality is poor, install a signal amplifier properly to improve the image quality.
• If the image quality is poor with an antenna connected, try to realign the antenna in the correct direction.
• An antenna cable and converter are not supplied.
• For a location that is not supported with Ultra HD broadcasting, this TV cannot receive Ultra HD broadcasts directly.
• Use the AV cover for aesthetic purposes. Connecting too many cables may cause lifting problems. In such a case, remove the AV cover before use.

Starting TV

Turning on the TV
You can simply operate the TV functions, using the button.

<A type>

1. All running apps will close, and any recording in progress will stop. (Depending on country)
2. You can access and adjust the menu by pressing the button when TV is on.
3. You can use the function when you access menu control.

<B type>

1. All running apps will close, and any recording in progress will stop. (Depending on country)
   Note
   • If the TV is turned on for the first time after it was shipped from the factory, initialization of the TV may take a few minutes.
   • Your TV’s OSD (On Screen Display) may differ slightly from that shown in this manual.
   • The device must be easily accessed to a location outlet near the access. Some devices are not made by turning on / off button, turning off the device and unplugging the power cord.

Connections

Connect various external devices to the TV and switch input modes to select an external device. For more information of external device’s connection, refer to the manual provided with each device.
HDMI

• When connecting the HDMI cable, the product and external devices should be turned off and unplugged.
• Supported HDMI Audio format (Depending on model):
  • True HD (48 kHz),
  • Dolby Digital / Dolby Digital Plus (32 kHz, 44.1 kHz, 48 kHz),
  • PCM (32 kHz, 44.1 kHz, 48 kHz, 96 kHz, 192 kHz)
• Note
• If the device connected to Input Port also supports HDMI Deep Colour, your picture may be clearer. However, if the device doesn’t support it, it may not work properly. In that case, change the TV’s [HDMI Deep Colour] setting to off.
• Use a certified cable with the HDMI logo attached.
• If you do not use a certified HDMI cable, the screen may not display or a connection error may occur.
• Recommended HDMI Cable Types
  • Ultra High Speed HDMI®/™ cable (3 m or less)

USB
Some USB Hubs may not work. If a USB device connected using a USB Hub is not detected, connect it to the USB port on the TV directly.

Note: For an optimal connection, HDMI cables and USB devices should have bezels less than 10 mm thick and 18 mm width. Use an extension cable that supports if the USB cable or USB memory stick does not fit into your TV’s USB port.

IR Blaster
Control the set-top box (cable/satellite/IP/OTT), Blu-ray/DVD player, soundbar, game consoles, etc., using the IR Blaster. (Depending upon country) (Depending upon models)

Note: 

• Connect the IR Blaster cable to the TV’s IR Blaster port.
• Use universal control settings to control the device.
•  Secure the IR Blaster with the 3M tape provided.

External Devices
Available external devices are Bluray players, HD receivers, DVD players, VCRs, audio systems, USB storage devices, PC, gaming devices, and other external devices.

Note

• The external device connection may differ from the model.
• In PC mode, there may be noise associated with the resolution, vertical pattern, contrast or brightness. If noise is present, change the PC output to another resolution, change the refresh rate to another rate or adjust the brightness and contrast on the [Picture] menu until the picture is clear.
• In PC mode, some resolution settings may not work properly depending on the graphics card.
• If ULTRA HD content is played on your PC, video or audio may become disrupted intermittently depending on your PC’s performance.
  (Depending on model)
• When connecting to a wired LAN, use a CAT7 cable with high-speed Internet transmission. (Only when port is provided.)

Specifications

(Depending on the country)

• The energy information provided with the product is indicated in accordance with the regulations of each country. (Depending on Country) – The Energy consumption is measured in accordance with IEC 62087.
• Actual Energy consumption may vary depending on factors such as the type of video content being played and TV settings.
• For information of the power supply and power consumption, refer to the label attached to the product. (Depending on Country)
  • The typical power consumption is measured in accordance with IEC 62087 or each country’s energy regulations.
  • On some models, the label is inside the external device connection terminal cover.
  • pending on the model or country, the typical power consumption may not be on label.

Troubleshooting

Cannot control the TV with the remote control.

• Check the remote control sensor on the product and try again.
• Check if there is any obstacle between the product and the remote control.
• Check if the batteries are still working and properly installed ( to , to ).

No image displayed and no sound is produced.

• Check if the product is turned on.
• Check if the power cord is connected to a wall outlet.
• Check if there is a problem in the wall outlet by connecting other products.

The TV turns off suddenly.

• Check the power control settings. The power supply may be interrupted.
• Check if the auto-off function is activated on the settings related time.
• If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.

When connecting to the PC (HDMI), no signal is detected.

• Turn the TV off/on using the remote control.
• Reconnect the HDMI cable.
• Restart the PC with the TV on.

Abnormal Display

• If the product feels cold to the touch, there may be a small “flicker” when it is turned on. This is normal, there is nothing wrong with product.
• This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or brightly coloured dots (white, red, blue or green) at a size of 1 ppm on the panel. This does not indicate a malfunction and does not affect the performance and reliability of the product.
• This phenomenon also occurs in third-party products and is not subject to exchange or refund.
• You may find different brightness and colour of the panel depending on your viewing position(left/right/top/down).
• This phenomenon occurs due to the characteristic of the panel.
• It is not related with the product performance, and it is not malfunctioning.

Generated Sound

• “Cracking” noise: A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal contraction due to temperature and humidity. This noise is common for products where thermal deformation is required.
• Electrical circuit humming/panel buzzing: A low level noise is generated from a high-speed switching circuit, which supplies a large amount of current to operate a product. It varies depending on the product. This generated sound does not affect the performance and reliability of the product.

Precautions for Protecting the OLED TV Screen

Unlike regular LED/LCDs, OLED TVs produce images that emit light for each pixel, achieving a perfect black colour and delivering clear images without blurring.
Due to the nature of the organic materials used to achieve high-resolution image quality, OLED displays generally experience image retention on the screen, which can be a persistent phenomenon. This phenomenon is observed in all OLED panels, and although recommended picture modes can minimise image retention, current technology cannot completely prevent this from occurring.
Displaying the same image for a long time or repeatedly displaying the same image can cause image retention on the screen, which is a common phenomenon in OLED panel products due to the nature of the product. This product has a built-in screen protection feature. Avoid displaying images that are likely to cause image retention, and follow the recommendations.

Images that are likely to cause image retention

• Images with black areas on the top and bottom and/or the left and right sides of the screen.
• Images whose aspect ratio is 4:3 or 21:9.
• Images that are fixed for a long time, such as program number, station logo, game console icon, set-top box menu, etc.
• Other fixed screen images or repeatedly displayed images.

Running [Pixel Cleaning] to Protect the OLED TV Screen
The OLED TV is equipped with a pixel cleaning feature to check the status of the screen by itself and prevent image retention that leaves an image on a screen. This feature automatically calculates the optimal execution time based on the accumulated viewing time and is automatically executed when the TV is turned off. While this feature is running, horizontal lines may appear at the top and bottom of the screen. The pixel cleaning feature works when the product is connected to the power cord and main power.

Recommendations for Minimising Image Retention
When watching the TV for a long time, press the button on the remote control, go to → [Picture] → [Select Mode] and set the mode to [Eco] / [APS] (Depending on country), go to [Advanced Settings] → [Brightness] and set [OLED Pixel Brightness] to a lower level. In addition, press the button on the remote control, go to → [General] → [OLED Care] →
[OLED Panel Care] and set the [Adjust Logo Brightness] value to [High].
When showing images with black bars at the top/bottom/left/right side of the screen, press the button on the remote control, press , and go to [Picture] → [Aspect Ratio] → [User Selection] → [Vertical Zoom] or [4-Way Zoom] to remove the black bars.
Turn off the menus for setting up devices such as set-top boxes so that they are not displayed on the screen for a long time.