LG 49VL5B-B Digital Signage Monitor Owner’s Manual

OWNER’S MANUAL
LG Digital
Signage
(MONITOR SIGNAGE)

Please read this manual carefully before operating your set and retain it for future reference.
49VL5B
49VL7D
www.lg.com
Copyright © 2018 LG Electronics Inc. All Rights Reserved.

WARNING – This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio interference.

Safety precautions

Please read these safety precautions carefully before using the product.
WARNING
If you ignore the warning message, you may be seriously injured or there is a possibility of accident or death.
CAUTION
If you ignore the caution message, you may be slightly injured or the product may be damaged.

WARNING

•  Indoor Use Only.

Precautions In Installing the Product

WARNING

• Keep away from heat sources like electrical heaters.
  ► Electrical shock, fire, malfunction, or deformation may occur.
• Keep the packing anti-moisture material or vinyl packing out of the reach of children.
  ► Anti-moisture material is harmful if swallowed. If swallowed by mistake, force the patient to vomit and visit the nearest hospital. Additionally, vinyl packing can cause suffocation. Keep it out of the reach of children.
• Do not put heavy objects on the product or sit upon it.
  ► If the product collapses or is dropped, you may be injured. Children must pay particular attention.
• Do not leave the power or signal cable unattended on the pathway.
  ► The passerby can trip or fall, which can cause electrical shock, fire, product breakdown, or injury.
• Install the product in a neat and dry place.
  ► Dust or moisture can cause electrical shock, fire or product damage.
• If you can smell smoke or other odors or hear a strange sound unplug the power cord and contact the service center.
  ► If you continue to use without taking proper measures, electrical shock or fire can occur.
• If you dropped the product or the case is broken, turn off the product and unplug the power cord.
  ► If you continue to use without taking proper measures, electrical shock or fire can occur. Contact the service center.
• Do not drop an object on or apply impact to the product. Do not throw any toys or objects on the product screen.
  ► It can cause injury to human, problem to product and damage the display.
• • Do not let the product fall or drop when connecting it with an
  external device.
  ► This may cause injury and/or damage to the product.
• When connecting it to a game device, keep a distance of four times the diagonal measurement of the screen from the device.
  ► If the product falls because of the short cable, this may cause injury and/or damage to the product.
• Leaving a fixed image on the screen for a long time may cause damage to the screen and cause image burn-in. To use the product for a long period of time, use a screen saver on the PC or utilize the residual image prevention function on the product, and when the product is not used, turn off the power. Burn-in and related problems are not covered by the warranty on this product.
• Do NOT install this product on a wall where there is high risk of exposure to oil fumes or mist.
  ► This may damage product and cause it to fall.

CAUTION

• Make sure the product ventilation holes are not blocked. Install the product in a suitably wide place (more than 100 mm from the wall)
  ► If you install the product too close to the wall, it may be deformed or fire can break out due to internal heat.
• Do not block the ventilation hole of the product by a tablecloth or curtain.
  ► The product can be deformed or fire can break out due to overheating inside the product.
• Install the product on a flat and stable place that has no risk of dropping the product.
  ► If the product is dropped, you may be injured or the product may be broken.
• Install the product where no EMI occurs.
• Keep the product away from direct sunlight.
  ► The product can be damaged.
• If you install the product in a place that does not meet the recommended conditions, this may cause serious damage to the product’s picture quality, life cycle, and appearance. Please check with LG or a qualified installer before installing. This caution applies to a place where there is an abundance of fine dust or oil mist, chemical substances are used, the temperature is very high or low, the humidity is very high, or the product is likely to remain turned on for a long period of time (airport and train station). failure to do so will invalidate the warranty.
• Do not install the product in an area with poor ventilation (e.g.on a bookshelf, in a closet) or outside and avoid placing on cushions or carpets.
• In addition, do not install it where there are heating objects such as lighting equipment.

Precautions to the AC Adapter and Electrical Power

WARNING

• If water or any foreign substance goes inside the product (TV, monitor, power cord, or AC adapter), disconnect the power cord immediately and contact the service center.
  ► Otherwise, this may cause a fire or electric shock due to damage to the product.
• Do not touch the power plug or AC adapter with wet hands. If the pins of the plug are wet or dusty, wipe and dry them before use.
  ► Otherwise, this may cause a fire or electric shock.
• Make sure to completely insert the power cord into the AC adapter.
  ► If loosely connected, the poor connection may cause a fire or electric shock.
• Be sure to use power cords and AC adapters provided or approved by LG Electronics, Inc.
  ► The use of non-approved products may cause a fire or electric shock.
• When unplugging the power cord, always pull it by the plug. Do not bend the power cord with excessive force.
  ► The power line can be damaged, which may cause electric shock or fire.
• Be careful not to step or place heavy objects (electronic appliances, clothing, etc.) on the power cord or AC adapter. Be careful not to damage the power cord or AC adapter with sharp objects.
  ► Damaged power cords may cause a fire or electric shock.
• Never disassemble, repair or modify the power cord or AC adapter.
  ► This may cause a fire or electric shock.
• Make sure to connect the power cable to the grounded current.
  ► You may be electrocuted or injured.
• Use the rated voltage only.
  ► The product can be damaged, or you may be electrocuted.
• In the presence of thunder and lightning, never touch the power cord and signal cable because it can be very dangerous.
  ► It can cause electric shock.
• Do not connect several extension cords, electrical appliances, or electrical heaters to a single outlet. Use a power strip with a grounding terminal designed for exclusive use with the computer.
  ► A fire can break out due to overheating.
• Do not touch the power plug with wet hands. Additionally, if the cord pin is wet or covered with dust, dry the power plug completely or wipe dust off.
  ► You may be electrocuted due to excess moisture.
• If you don’t intend to use the product for a long time, unplug the power cable from the product.
  ► Covering dust can cause a fire, or insulation deterioration can cause electric leakage, electric shock or fire.
• Fix the power cable completely.
  ► If the power cable is not fixed completely, a fire can break out.
• Do not insert a conductor (like a metal chopstick) into one end of the power cable while the other end is connected to the input terminal on the wall. Additionally, do not touch the power cable right after plugging into the wall input terminal.
  ► You may be electrocuted.
• The appliance coupler is used as the disconnect device.
• Please make sure the device is installed near the wall outlet to which it is connected and that the outlet is easily accessible.
•  As long as this unit is connected to the AC wall outlet, it is not disconnected from the AC power source even if the unit is turned off.

CAUTION

• Be sure to keep the outlet, AC adapter, and pins of the power plug clean from dust and etc.
  ► This may cause a fire.
• Do not unplug the power cord while the product is in use.
  ► Electrical shock can damage the product.
• Use only the power cord supplied with the unit. If you use another power cord, make sure that it is certified by the applicable national standards when not provided by the supplier. If the power cable is faulty in any way, please contact the manufacturer or the nearest authorized repair service provider for a replacement.

Precautions In Moving the Product

WARNING

• Make sure to turn off the product.
  ► You may be electrocuted or the product can be damaged.
• Make sure to remove all cables before moving the product.
  ► You may be electrocuted or the product can be damaged.
• Make sure the panel faces forward and hold it with both hands to move. If you drop the product, the damaged product can cause electric shock or fire. Contact an authorized the service center for repair.
• Make sure the product is turned off, unplugged, and all cables have been removed. It may take 2 or more people to carry larger apparatus. Do not press against or put stress on the front panel of the apparatus.

CAUTION

• Do not shock the product when moving it.
  ► You may be electrocuted or the product can be damaged.
• Do not dispose the product-packing box. Use it when you move.

Precautions In Using the Product

WARNING

• Do not disassemble, repair or modify the product at your own discretion.
  ► Fire or electric shock accident can occur.
  ► Contact the service center for check, calibration or repair.
• When the display is to be left unattended for an extended period of time, unplug it from the wall outlet.
• Keep the product away from water.
  ► Fire or electric shock accident can occur.
• Do not shock or scratch the front and sides of the screen with metallic objects.
  ► Otherwise, it may cause damage to the screen.
• Avoid high temperatures and humidity.

CAUTION

• Do not put or store inflammable substances near the product.
  ► There is a danger of explosion or fire due to careless handling of inflammable substances.
• When cleaning the product, unplug the power cord and scrub gently with a soft cloth to prevent scratching. Do not clean with a wet cloth or spray water or other liquids directly onto the product. An electric shock may occur. (Do not use chemicals such as benzene, paint thinners, or alcohol)
• Take a rest from time to time to protect your vision.
• Keep the product clean at all times.
• Take a comfortable and natural position when working with a product to relax the muscles.
• Take a regular break when working with a product for a long time.
• Do not press strongly upon the panel with a hand or sharp object such as nail, pencil, or pen, or make a scratch on it.
• Keep the proper distance from the product.
  ► Your vision may be impaired if you look at the product too closely.
• Set the appropriate resolution and clock by referring to the User’s Guide.
  ► Your vision can be impaired.
• Use authorized detergent only when cleaning the product. (Do not use benzene, thinner, or alcohol.)
  ► Product can be deformed.
• Do not expose to dripping or splashing and do not place objects filled with liquids, such as vases, cups, etc. on or over the apparatus (e.g. on shelves above the unit).
• Batteries should not be exposed to excessive heat. For example, keep away from direct sunlight, open fireplace, and electric heaters.
• Do NOT place non-rechargeable batteries in charging device.
• Using headsets (earphones) for a long time or listening loudly can cause damage to your hearing.
• Spray water onto a soft cloth 2 to 4 times, and use it to clean the front frame; wipe in one direction only. Too much moisture may cause staining.

• Do not use products using high voltage around the Monitor. (e.g., a bug zapper)
  ► The monitor may have malfunctioned as its electrical shock.

Mounting on a Wall

• Do NOT install this product by yourself as you may injure yourself or cause damage to the product. Please contact service personnel authorised by manufacturer.

LICENSES
Supported licenses may differ by model. For more information of the licenses, visit www.lg.com.The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

This DivX Certified® device has passed rigorous testing to ensure it plays DivX® video.
To play purchased DivX movies, first register your device at vod.divx.com. Find your registration code in the DivX VOD section of your device setup menu.
DivX Certified® to play DivX® video up to HD 1080p, including premium content.
DivX®, DivX Certified® and associated logos are trademarks of DivX, LLC and are used under license.
Covered by DivX Patents 7,295,673; 7,515,710; RE45,052; and others available at [www.divx.com/patents] Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby Audio, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories.

ASSEMBLY AND PREPARATION

CAUTION

• Always use genuine components to ensure safety and product performance.
• The product warranty will not cover damage or injury caused by the use of counterfeit components.

NOTE

• The accessories provided with your product may vary depending on the model or region.
• Product specifications or contents in this manual may be changed without prior notice due to the upgrade of product functions.
• SuperSign Software & Manual
  – Downloading from the LG Electronics website.
  – Visit the LG Electronics website (http://partner.lge.com) and download the latest software for your model.

Parts

To Install in a Portrait Layout
When installing in a Portrait Layout, rotate the monitor clockwise 90 degrees (when facing the screen).

STORAGE METHOD FOR PANEL PROTECTION

Correct Method

If the product needs to be set upright, hold both sides of the product, and tilt backward carefully for. Do not let the panel to touch the floor.

When laying down the product, lay a cushion on a flat floor. Put the product on it with the panel of the product facing down.

If there is not a cushion available, ensure the floor is clean and then lay the product down carefully with the panel facing either upward or downward. At this time, be careful for objects not to fall on the panel.
Incorrect Method

If the product is tilted onto the bezel, the bottom of the panel may be damaged.

If the product is tilted onto the edge of the panel, the panel may be damaged.

Installing on a Wall

To install the Monitor on a wall (optional), use the VESA screws provided as accessories to fasten it. Install the monitor at least 200 mm away from the wall and leave about 100 mm of space at each side of the monitor to ensure sufficient ventilation. Use the wall mount plate and screws that comply with the VESA standard.

CAUTION

• Disconnect the power cord before moving or installing the monitor to avoid risk of electric shock.
• If you install the monitor on a ceiling or slanted wall, it may fall and result in injury. Use an authorized LG wall mount and contact your local dealer or qualified personnel to assist with the installation.
• Do not over tighten the screws as this may damage the monitor and void your warranty.
• Use only screws and wall mounting brackets that meet the VESA standard. Any damage or injuries caused by misuse or use of improper accessories are not covered by the warranty.
• To prevent injury, this apparatus must be securely attached to the wall in accordance with the installation instructions. (This pertains only to Australia and New Zealand.)

NOTE

• Do not install the product in a place with no ventilation (e.g., on a bookshelf or in a closet) or on a carpet or cushion. If there is no other option but to mount the product on the wall, make sure that sufficient ventilation is provided before installation.
  – Failure to do so may result in a fire due to the increase in the internal temperature.
• The illustration shows a general example of installation and may look different from the actual product.

Securing the monitor to a wall (optional)
(Procedure may differ depending on the model.)

1. Insert and tighten the eyebolts, or brackets and bolts on the back of the monitor.
   – If there are already bolts inserted in the eyebolts’ position, remove the other bolts first.
2. Mount the wall brackets with the bolts to the wall. Match the location of the wall bracket and the eyebolts on the rear of the monitor.
3. Connect the eyebolts and wall brackets tightly with a sturdy cord.
   Make sure the securing cord is horizontal with a flat surface.

WARNING

• If the monitor is not positioned in a sufficiently stable location, there is a danger that it will fall. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
  – Only using furniture that can safely support the monitor.
  – Ensuring the monitor is not overhanging the edge of the supporting furniture.
  – Not placing the monitor on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the monitor to a suitable support.
  – Not placing cloth or other materials between the monitor and supporting furniture.
  – Educating children about the dangers of climbing on furniture to reach the monitor or its controls.

CAUTION

• Make sure that children do not climb on or hang from the monitor.
  NOTE
• Use a platform or cabinet that is large and strong enough to support the monitor securely.
• Brackets, bolts, and cords are sold separately. You can obtain additional accessories from your local retail store.
• The illustration shows a general example of installation and may look different from the actual product.

IR Receiver Connection

IR RECEIVER
This allows a remote control sensor to be placed in a custom location. Then that display can control other displays via an RS-232C cable.

Tiling Displays

How to Mount the Set
Example of 2 x 2 Tiling
Using the screws for attaching the VESA wall mount, mount the set to the wall mount plate or the wall.

How to Join Sets

1. Join other sets using screws for fixing the VESA wall mount in the same way as above
   
2.  After joining the sets, use the tiling guide to adjust the gap between the sets.
   
3.  Now the 2 x 2 tiling is complete. You can tile in various combinations, such as 3 x 3.

NOTE

• The load applied to each set should be supported by the wall mount plate or the wall using a VESA wall mount (600 x 400).
• The load applied to each set should be supported by the wall mount plate using a VESA wall mount. (Each set must be firmly mounted to the wall mount plate or the wall.)
• You may mount the set without using the tiling guide; this does not affect the performance of the device.
• Loosen the screws on the set to install the tiling guides. (The screws are enclosed with the other components in the box, including the tiling guides.)

REMOTE CONTROL

The descriptions in this manual are based on the buttons on the remote control. Please read this manual carefully to use the monitor correctly.
To install batteries, open the battery cover, place batteries (1.5 V AAA) matching and terminals to the labels inside the compartment, and close the battery cover.
To remove the batteries, perform the installation actions in reverse. The illustrations may differ from the actual accessories.

CAUTION

• Do not mix old and new batteries, as this may damage the remote control.
• Be sure to point the remote control toward the remote control sensor on the monitor.

Displaying the Device Name Connected to an Input Port

Display which devices are connected to which external input ports.

1. Access the Input list screen and press the red (input label) button on the remote control.
2. You can assign an input label for every input except USB.

NOTE

• External inputs supported: HDMI, DVI-D
• Labels available : PC, DTV
• The input labels are displayed on the Input Label screen or at the top left of the screen when you change the external input setting.
• For DTV/PC-compatible signals, such as 1080p 60 Hz, the screen settings may change according to the input label. The Just Scan option is available if a PC is connected as an external device.

MAKING CONNECTIONS

You can connect various external devices to your monitor. Change the input mode and select the external device you want to connect.
For more information about external device connections, see the user manual provided with each device.
Connecting to a PC
Some of the cables are not provided.
This monitor supports the Plug and Play* feature.
* Plug and Play: a feature that enables a PC to recognize devices attached by the user without device configuration or user intervention when powering up.
External Device Connection
Connect a HD receiver, DVD, or VCR player to the monitor and select an appropriate input mode.
Some of the cables are not provided. For the best picture and sound quality, connecting external devices to your monitor using HDMI cables is recommended. If you connect a gaming device to the monitor set, use the cable supplied with the gaming device.

NOTE

• The monitor set with the HDMI connection for the best image quality.
• To comply with the specifications of the product, use a shielded interface cable with ferrite core, such as a D-sub 15-pin cable and DVI-D/HDMI cable.
• If you turn the monitor set on when the set becomes cold, the screen may flicker. This is normal.
• Some red, green, or blue spots may appear on the screen. This is normal.
• To minimize the impact of electromagnetic waves, secure the cables with cable ties.
• Use a High-Speed HDMI®/™ Cable.
• If you want to use HDMI-PC mode, you must set the input label to PC mode.
• When HDMI PC is used, a compatibility problem could occur.
• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not display or a connection error may occur.
• Recommended HDMI cable types
  -High-Speed HDMI®/™ Cable
  -High-Speed HDMI®/™ Cable with Ethernet
• Use the standard Macintosh adapter since an incompatible adapter is available in the market. (Different signaling system)
• Apple computers may require an adapter to connect to this monitor. Call or visit their web site for more information.

CAUTION

• Connect the signal input cable and tighten it by turning the screws clockwise.
• Do not press the screen with your finger for a long time as this may result in temporary distortion on the screen.
• Avoid displaying a fixed image on the screen for a long period of time to prevent image burn. Use a screensaver if possible.
• If using a DP to HDMI dongle, make sure to use a dongle certified by the graphics card manufacturer.
• When connecting to multi-channel ports of a graphics card, make sure to use DP to HDMI dongles of the same model.

Daisy Chain Monitors

Use this function when displaying DVI-D inputs of a PC in other products.
To use different products connected to each other Connect one end of the signal input cable (DVI-D Cable) to the DVI-D OUT connector of product 1 and connect the other end to the DVI-D IN connector of other products.
DVI-D Cable

NOTE

• For DVI-D, in general, up to 12 monitors can be connected via the DVI-D Out port (at the recommended resolution) if the signal is stable and there is no cable loss. If you want to connect more than this number of monitors, we recommended that you use a distributor.
• When the tile mode is configured via DVI-D cables, only the monitor that receives first signals can play HDCP-encrypted content. (The DVI-D Out port does not support HDCP.)
• If the signal cable between the product and your PC is too long, make sure to use the DVI-D booster or DVI-D optical cable.
• If input signals are received through the HDMI cable, multiple monitors cannot be connected via the DVI-DOut port.

TROUBLESHOOTING

No image is displayed

‘Unknown Product’ message appears when the product is connected.

The screen image looks abnormal.

After-image appears on the product.

Screen color is abnormal.

The operation does not work normally.

CAUTION

• Image sticking does not occur when using constantly changing images but may occur when using a fixed image for an extended period of time. Therefore, it is recommended that you use the instructions below to decrease the likelihood of image sticking occurring when using a fixed image. It is recommended that you change the screen at least once every 12 hours at the very minimum; if done more frequently, the prevention of image sticking is more effective.

Recommended operating conditions

1. Change the background and the character colors using the same time interval.
   
   When changing colors, using complementary colors helps to prevent image sticking.
   
2. Change the image using the same time interval.
   Make sure that the characters or images before changing the image remain in the same location after changing the image.

What is image sticking?
When the LCD panel displays a static image for an extended period of time, it can cause a voltage difference between the electrodes that operate the liquid crystals. When the voltage difference between the electrodes builds up over time, liquid crystals have a tendency to remain aligned in one direction. During this process, a previously displayed image remains visible. This phenomenon is referred to as image sticking.

PRODUCT SPECIFICATIONS

The product specifications below may be changed without prior notice due to upgrade of product functions.
“ ∼” refers to alternating current (AC), and “ ” refers to direct current (DC).

RGB (PC) Support mode

HDMI / DVI-D (PC) Support Mode

HDMI (DTV) Support Mode

Component Support Mode

NOTE

• When the cable is connected to the DVI-D, HDMI, you can select the PC/DTV mode optionally. It is recommended that you select PC mode when connecting to a PC and select DTV mode when connecting to other devices. The DTV mode refers to all modes excluding the PC mode.
• Vertical frequency: The product display functions by the screen image changing dozens of times every second like a fluorescent lamp. The vertical frequency or refresh rate is the number of image displays per second. The unit is Hz.
• Horizontal frequency: The horizontal interval is the time taken to display one horizontal line. When 1 is divided by the horizontal interval, the number of horizontal lines displayed every second can be tabulated as the horizontal frequency. The unit is kHz.

This product qualifies for ENERGY STAR®.
Changing the factory default configuration and settings or enabling certain optional features and functionalities may increase energy consumption beyond the limits required for ENERGY STAR® certification.
Refer to ENERGYSTAR.gov for more information on the ENERGY STAR® program.
Make sure to read the Safety Precautions before using the product.
The model and serial numbers of the SET are
located on the back and one side of the SET.
MODEL………………………….
SERIAL……………………….
NOTE 
• 49VL5B is not certified with EPA’s ENERGY STAR.
Temporary noise is normal when powering ON or OFF this device.