Candy CFU 135 NEK/N Integrated Undercounter Freezer User Manual


Thank you for purchasing this product.

Before using your refrigerator, please carefully read this instruction manual in order to maximize its performance. Store all documentation for subsequent use or for other owners. This product is intended solely for household use or similar applications such as:
– the kitchen area for personnel in shops, offices, and other working environments
– on farms, by the clientele of hotels, motels, and other environments of a residential type
– at bed and breakfasts (B & B)
– for catering services and similar applications not for retail sale.
This appliance must be used only for purposes of the storage of food, any other use is considered dangerous and the manufacturer will not be responsible for any omissions. Also, it is recommended that you take note of the warranty conditions.


Please read the operating and installation instructions carefully!
They contain important information on how to install, use and maintain the appliance.
The manufacturer is not liable if you fail to comply with the instructions and warnings.
Retain all documents for subsequent use or for the next owner.

  • Do not connect the appliance to the electricity supply until all packing and transit protectors have been Keeping children away from packaging and its parts.
    The danger of suffocation from folding cartons and plastic film
  • Leave to stand for at least 4 hours before switching on the product, to allow compressor oil to settle if transported horizontally.
  • Make sure there is no transport
  • Do not damage the refrigerant circuit.
  • Maintain the ventilation openings in the appliance enclosure or in the built-in structure, free of obstruction.
  • Never use water to wash the compressor position, wipe it with a dry cloth thoroughly after cleaning to prevent rust.
  • Handle the appliance always with at least two persons because it is heavy.
  • Install and level the appliance in an area suitable for its size and use.
  • Make sure that the electrical information on the rating plate agrees with the power supply. If it does not, contact an electrician.
  • The appliance is operated by a 220­240 VAC/50 Hz power supply. Abnormal voltage fluctuation may cause the appliance to fail to start, damage the temperature control or compressor, or there may be an abnormal noise when operating. In such a case, an automatic regulator shall be mounted.
  • Only for the UK: The appliance’s power cable is fitted with a 3-cord (grounding) plug that fits a standard 3-cord (grounded) socket. Never cut off or dismount the third pin (grounding). After the appliance is installed, the plug should be accessible.
  • Make sure that the main cable is not caught under the appliance during and after carrying/moving the appliance, to avoid the main cable becoming cut or damaged. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person in order to avoid a hazard.
  • Do not install the appliance in humid, oily, or dusty places, nor expose it to direct sunlight and to water.
  • Do not install the appliance near heaters or inflammable materials.
  • For appliances with a freezer compartment: if there is a power failure do not open the lid. Frozen food should not be affected if the failure lasts for less than the hours indicated on the rating label (Temperature rise time). If the failure is longer, then the food should be checked and eaten immediately or cooked and then refrozen.
  • If you find that the lid of the appliance is difficult to open just after you have closed it, don’t worry. This is due to the pressure difference which will equalize and allow the lid to be opened normally after a few minutes.
  • Do not store medicines, bacteria, or chemical agents in the appliance. This appliance is a household appliance, it is not recommended to store materials that require strict
  • Do not excessively pull or fold the power cord or touch the plug with wet hands.
  • Do not store products that contain flammable propellant (e.g. spray cans) or explosive substances at the Risk of explosion!
  • Do not place unstable articles (heavy objects, containers filled with water) on top of the refrigerator, to avoid personal injury caused by falling or electric shock caused by contact with water.
  • Do not use electrical appliances inside the food storage compartments, unless they are of the type recommended by the manufacturer.
  • Do not touch internal cooling elements, especially with wet hands, to avoid cracks or injuries.
  • At-risk here are children, people who have limited physical, mental, or sensory abilities, as well as people who have inadequate knowledge concerning the safe operation of the appliance.
  • Check that children and vulnerable people have understood the hazards. A person responsible for safety must supervise or instruct children and vulnerable people who are using the Only children aged 8 years and above may use the appliance.
  • Children should not play with the
  • Children aged from 3 to 8 years are allowed to load and unload this
  • For appliances with a freezer compartment: do not store bottled or canned liquids (especially carbonated drinks) in the freezer compartment. Bottles and cans may burst!
  • For appliances with a freezer compartment: never put frozen food straight from the freezer compartment in your mouth. Risk of low-temperature burns I
  • Keep plastic parts and the door seal free of oil and grease. Otherwise, plastic parts and the door seal will become porous.
  • Before performing any operation, unplug the power cord from the power socket.
  • Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
  • Do not use pointed or sharp-edged objects such as knives or forks to remove the frost.
  • Never use hairdryers, electrical heaters, or other such electrical appliances for defrosting.
  • It is recommended to keep the plug clean, any excessive dust residues on the plug can cause a fire.
  • Do not try to repair, disassemble or modify the appliance by yourself. In case of repair please contact always our customer service.
  • Supervise children while the appliance is being cleaned or maintained.
  • Do not clean the cold glass shelves with hot water. Sudden temperature change may cause the glass to break.
  • WARNING: The tubes of the refrigeration circuit convey a small quantity of an environmentally friendly but flammable refrigerant (R600a) and insulating gas (cyclopentane). It does not damage the ozone layer and does not increase the greenhouse effect. If refrigerant escapes, it may injure your eyes or
  • If the refrigerant circuit should be damaged:
    – Switch off the appliance and pull out the mains plug,
  • Keep naked flames and/or ignition sources away from the appliance, – thoroughly ventilate the room for several minutes,
  • Inform customer service.
  • WARNING: Do not damage the plug and/or the power cord; this could cause electrical shocks or fires.
  • WARNING: Do not use multiple portable socket outlets or portable power supplies. We do not recommend the use of extension leads and multi-way adapters.
  • Do not attempt to sit or stand on the top of the appliance. You could injure yourself or damage it. This appliance is not designed for stacking with any other ones.
  • The product is designed and built for domestic household use only.
  • Only original parts supplied by the manufacturer may be used. The manufacturer guarantees that only these parts satisfy the safety
  • Opening the door for long periods can cause a significant increase in the temperature in the compartments of the appliance.
    -Clean regular surfaces that can come in contact with food and accessible drainage systems.
    -Clean water tanks if they have not been used for 48h; flush the water system connected to a water supply if water has not been drawn for 5 days. -Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
    -Two-star frozen-food compartments(if they are presented in the appliance) are suitable for storing pre-frozen food, storing or making ice cream, and making ice cubes.
    -One-, two- and three-star compartments, if present in the appliance, are not suitable for the freezing of fresh food.
    -If the appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold from developing within the appliance.
  • FOR Wine Coolers: this appliance is intended to be used exclusively for the storage of wine
  • FOR a free-standing appliance: this refrigerating appliance is not intended to be used as a built-in appliance

Scrapping old appliances

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly of all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:
– WEEE should not be treated as household waste;
– WEEE should be handed over to the relevant collection points managed by the municipality or by registered companies.

In many countries, for large WEEE, the home collection could be present. In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.

By placing the mark on this product, we are confirming compliance with all relevant European safety, health, and environmental requirements which are applicable in legislation for this product.

The minimum guarantee is 2 years for EU Countries, 3 years for Turkey, 1 year for the UK, 1 year for Russia, 3 years for Sweden, 2 years for Serbia, 5 years for Norway, 1 year for Morocco, 6 months for Algeria, Tunisia no legal warranty required.

Energy Saving

For better energy-saving we suggest :

  • Installing the appliance away from heat sources and not exposed to direct sunlight and in a well-ventilated room.
  • Avoid putting hot food into the refrigerator to avoid increasing the internal temperature and therefore causing continuous functionality of the compressor.
  • Do not excessively stuff foods so as to ensure proper air circulation.
  • Defrost the appliance in case there is ice to facilitate the transfer of cold.
  • In case of the absence of electrical energy, it is advisable to keep the refrigerator door closed.
  • Open or keep the doors of the appliance open as little as possible
  • Avoid adjusting the setting to temperatures too cold.
  • Remove dust present on the rear of the appliance



The image is for reference only and may differ from your product.
The most energy-saving configuration requires drawers, food boxes, es, and shelves to be positioned in the product, please refer to the above pictures


Before switching on

  • Make sure that it has been installed by a suitably qualified person, as per the information contained in the installation instructions.
  • After delivery, wait for eight hours before connecting the appliance to your main supply. This will allow any refrigerant gasses that may have been disturbed during the transportation process to settle.
  • The outside of the appliance and the removable accessories contained within it should be cleaned with a solution of liquid detergent and water.
  • The interior of the appliance should be cleaned with a solution of sodium bicarbonate dissolved in lukewarm water. The interior and accessories should be thoroughly dried after the cleaning process has been completed.
  • There can be an odor when you first switch on the appliance. It will lessen as the appliance starts to cool.

During first use

  • You should set the thermostat dial to its maximum setting for 24 hours after switching on the appliance for the first time.
  • When you first switch on the appliance, the compressor will run continuously for approximately 24 hours or until the fridge freezer reaches a cool enough temperature.
  • During this period of time, you should try not to open the door frequently or place a large amount of food within the appliance.
  • You should then adjust the thermostat dial down to its normal operating position.
  • If the unit is switched off or unplugged, you must allow at least 5 minutes before restarting the appliance on the thermostat or connecting it to your mains supply.

Switching on the appliance and set the thermostat

You switch on your appliance by connecting it to your mains supply and setting the thermostat. The thermostat control knob is located at the top of the appliance.

  • The thermostat automatically regulates the temperature inside of the fridge, depending on what number you have turned the thermostat control knob to:-
    o Position <0> means that the appliance will not cool. However, the light will still function.
    o Position <1> will give you a higher temperature inside of the freezer.
    o Position <6> will give you a lower temperature inside of the freezer.
  • Ideally, the thermostat should be set to a position between <3> to <4>.
  • The freezer can cool down to -18 degrees centigrade and lower.

IMPORTANT: The ambient temperature of the room, the temperature of the food and the amount of food that has been placed in the appliance, and how often the door is opened will all affect the temperature being maintained by the appliance.

  • On the maximum setting (position <5>), your freezer will work harder to maintain a lower temperature and will increase energy usage. There is no need to run your appliance on this setting for prolonged periods.



1-2 Estate o temperatura ambiente compresa tra 25 e 35 °C
3-4 Primavera/autunno o temperatura ambiente compresa tra 15 e 25 °C
4-5 Inverno o temperatura ambiente compresa tra 5 e 15 °C

Control panel

  1. Thermostat control dial.
  2. Power indicator light
  3. Temperature warning light
  • Power light (Green) – will light up as soon as the appliance is connected to your mains supply.
  • The temperature rise warning light (Red) – will light up when the appliance detects a rise in temperature that could affect the contents of your freezer.


  • The freezer compartment temperature must have already reached 18 degrees centigrade (or lower) before you attempt to store food that is already frozen or freezing fresh food.
  • The freezer compartment is only able to freeze a certain quantity of food at one time. You should not attempt to freeze more than 4.5 kilograms of fresh food within a 24-hour period.
  • Warm food should be allowed to cool down before you attempt to freeze it. If you place warm food in the freezer, then the increased humidity will cause quicker ice formation and increase the amount of power that the appliance uses.
  • The guidance of the food manufacturer should be followed, in regard to the maximum storage time.
  • Thawed foods must not be frozen for a second time.
  • Do not open the freezer door too often or leave the door open for long periods of time, as this will increase the temperature inside of the appliance and will increase energy usage.

Tips on freezing

  • Freezer bags, polythene wraps, aluminum foil (extra thick), and special cans for frozen foods are suitable packaging for storing frozen goods in.
  • Tape, rubber bands, or plastic clips are suitable for sealing bags and wrappings.
  • Before sealing a suitable bag, you should compress the air out of it, as this will help the food to freeze more easily.
  • Flat packages freeze more easily.
  • If you are freezing liquid, then do not fill the container to the brim.
  • Liquids will expand when frozen.
  • For frozen food, refer to the storage time written on the food packaging. This storage time is achieved whenever the setting respects the reference temperatures of the compartment (one-star 6°C, two stars -12°C, three stars -18°C)

Do not place bottles (glass or tin) containing liquids (especially sparkling liquids) into the freezer as they could cause the bottle to burst during freezing. 
Position different food in different compartments according to be below the table.

Vani frigoriferi

Tipo di alimento

Cassetto/i congelatore/vassoio
  •  Alimenti per la conservazione a lungo termine.
  • Cassetto inferiore per carne cruda, pollame, pesce.
  • Cassetto centrale per verdure surgelate, patatine.
  • Vassoio superiore per gelato, frutta surgelata, prodotti da forno surgelati.

Making ice cubes

  • Fill the ice cube tray with water and place it in the freezer compartment.
  • After the water is completely frozen and turned to ice, you can twist the ice cube tray (as shown in the drawing below) to dispense the ice.


  • Install the appliance in a cool position. If it is placed in direct sunlight or next to an oven or other heat source, the energy consumption can increase substantially.
  • Ensure the appliance is installed with the correct ventilation requirements. Restricting ventilation can increase energy consumption by 15%.

Cleaning and Maintenance

  • Occasionally clean the condenser coils (if present) at the back of the appliance to maintain a high-performance level.
  • Defrost the appliance regularly. A build-up of thick ice decreases the efficiency of the appliance. You should defrost whenever the frost reaches 5 mm thickness.
  • Clean the door gasket with warm water or a neutral detergent that leaves no residue. A tight-sealing door gasket is critical to the efficiency of your appliance.


  • Do not open the door repeatedly or more frequently than you have to.
  • Do not set the thermostat too low. A change of just one degree can affect energy consumption by 5%. Use a thermometer to check the temperature.
  • The freezer should operate at -15 to -18 degrees Celsius.
  • Allow food to sufficiently cool before putting it in the appliance (but don’t let it sit at room temperature for too long).
  • In the freezer, food packages should be scattered and never grouped or stacked together until they are completely frozen.
  • If you are going away for a long period of time, turn off the appliance, empty and clean it and leave the door ajar.
  • If you have a second appliance that is not used, make sure that it is stored with the power off and the door left ajar until it is actually required.


  • If you’re going to throw out your old fridge, see if there’s a chlorofluorocarbons (CFCs) recycler in your area. The government department which looks after the environment in your area may be able to help you.


  • Do not clean the appliance by pouring water onto it or spraying water over it.
  • The freezer should be cleaned periodically, using a solution of bicarbonate of soda and lukewarm water.
  • Clean the accessories separately with soap and water. Do not clean them in a dishwasher.
  • Do not use abrasive products, detergents, or soaps.
  • After washing the appliance, wipe over the area that you have cleaned with a damp cloth and then dry it thoroughly.
  • When cleaning is complete, dry your hands and then reconnect the plug to your main supply.

Defrosting the freezer compartment
The frost in the freezer compartment should be removed periodically.
You can use a plastic scraper to keep down the amount of frost that builds.

IMPORTANT: The freezer should be defrosted at least twice a year.
The number of times that you need to defrost it will depend on the setting of your thermostat and how much food you freeze and store in the freezer.

  • The day before you defrost, turn the thermostat dial to position <5>, this will make sure that the food contained in the freezer is frozen properly.
  • Whilst defrosting the appliance, the food should be removed from the freezer and wrapped in several layers of paper, and stored in a cool place. The food’s rise in temperature will shorten its storage life and therefore the food should be used within a relatively short period of time.


  • Set the thermostat knob to position <0> and disconnect the appliance from your main supply.
  • Leave the door to the freezer open. You can place a bowl of warm water inside the freezer to speed up the defrost process.
  • You can use a sponge to mop up the defrosted water that will run into the bottom of the freezer.

IMPORTANT: You should place some old towels on the flooring that is immediately in front of the appliance. In case any defrosting water comes out of the freezer and onto the floor.

  • Once all the ice that has built up has melted, then the inside of the freezer should be dried thoroughly. Failure to do this will result in an immediate ice build when the appliance is switched back on.
  • With dry hands, reconnect your appliance to your main supply. Set the thermostat knob to position <5> for a 24-hour period, before returning it to the normal setting of <3>.
  • You should not attempt to freeze fresh food inside the freezer until this 24-hour time period has elapsed.

Do not defrost the appliance with other electrical devices (e.g. hairdryer). Do not use sharp metal objects to remove the ice from the freezer, as this could cause damage to the refrigerant system.


IMPORTANT: Before installation and usage read all the instructions and make sure that the voltage (V) and the frequency (Hz) indicated on the rating plate are exactly the same as the voltage and frequency in your home. The rating plate can be found on the front left edge of the inside of the refrigerator.

The manufacturer declines all responsibility in the event of the installer failing to observe all the accident prevention regulations in force, which are necessary for normal use and the regular operation of the electric system.

Electrical connection
We recommend that the appliance is connected by a qualified electrician, who is a member of the N.I.C.E.I.C. and who will comply with the I.E.E. and local regulations.

  • Your freezer comes supplied with a 13 amp plug fitted. If in the future you need to change the fuse in this plug, then a 13 amp ASTA approved (BS 1362) fuse must be used.
  • The wiring in the mains lead is colored as follows:
    Brown Live
    Blue Neutral
    Green and yellow Earth
  • As the colors of the wires in the appliance’s mains lead may not correspond with the colored markings identifying the terminals in your spur box, please proceed as follows:

The brown wire must be connected to the terminal marked “L” (live), or colored red.
The blue wire must be connected to the terminal marked “N” (neutral), or colored black.
The green and yellow wire must be connected to the terminal marked“E” (earth), or by the earth symbol, or colored green and yellow.

  • When the connection is completed, no stray strands or cut wire should be present. The cord clamp must be secured over the outer sheath.


  • It is advisable that your appliance is only installed in a location where the ambient temperature of the room, corresponds with the climate classification that is stated on the rating plate of your appliance. Your appliance may not function correctly if the ambient temperature falls outside of the following ranges.
    – Extended temperate (SN): ‘this refrigerating appliance is intended to be used at ambient temperatures ranging from 10 °C to 32 °C’
    – Temperate (N): ‘this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 32 °C’
    – Subtropical (ST): ‘this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 38 °C’
    – Tropical (T): ‘this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 43 °C’
  • Your appliance should not be located in direct sunlight or exposed to continuous heat or extremes of temperature (e.g. next to a radiator or boiler).
  • The door should be able to open completely and freely.
  • The appliance should be situated so you can easily access the food that is stored in it.
  • You should check whether there is an electrical socket available, which will be accessible after your appliance is installed.

Reversing the door of your appliance
This procedure MUST be completed before the furniture door is attached.
Any parts that you remove from the appliance whilst reversing the door, should be retained for later use.
WARNING – Take care when opening the hinges, they are sprung loaded and there is the risk of injury if they close on your hand.

Tools required:

  • Phillips screwdriver
  • Flat bladed screwdriver
  • Slacken the retaining screws (1) on the appliance and then carefully remove the appliance door.
  • Place the appliance door on a cushioned surface, so that it does not get damaged.
  • Lever off the cover caps (3).
  • Insert the retaining screws (1) into the opposite side of the appliance from their original position. These screws should be partially tightened but not fully tightened.
  • Remove the door retaining screws (2) and then reverse the position of the top and bottom hinge (as shown in the above diagram).
  • Reattach the appliance door and then fully re-tighten the retaining screws (1) and the door retaining screws (2).
  • Insert the cover caps (3) into the holes that are now exposed on the right-hand side of the cabinet.

IMPORTANT: Check that the door opens and shuts correctly, without fouling, after you have completed the door reversal process.
After the door has been reversed, you should check the door seal of the appliance. The seal should not be creased or crushed; otherwise, there will be a gap between it and the inside of the door.

  • The seal must adhere properly all the way around the door.
  • If the seal is not adhering to the cabinet properly, then you should either:
  1. Use a warm damp cloth and manipulate the seal until it does adhere to the cabinet properly, all the way around the door.
  2. Use a hairdryer on its lowest heat setting and lightly heat the areas of the door seal that are not adhering correctly. The heat will make the seal more pliable and this will allow you to manipulate the seal into the correct position.


Aperture dimensions
The diagram below shows the aperture size that you will need to be able to install your appliance.

  • The appliance must be stood on a level floor. You can use the leveling feet to take into account any minor unevenness in the floor.

Adjusting the plinth/kickboard
When the appliance has been placed underneath the worktop, you may decide to attach a plinth or kickboard to match your existing kitchen units.

  • Remove the grid on the base of the appliance by unscrewing the screws on each side of the grid and then pulling the grid towards you.
  • Use a spanner to adjust the height of the adjustable feet.
  • If your aperture has a height of 820 mm, then the adjustable feet should be fully tightened.
  • If your aperture has a height of 870 mm, then the adjustable feet should be set at a height of 50 mm.
  • The appliance should be flush with the underside of the worktop and be level.

IMPORTANT: If the appliance is not level, then the door and door seal may be affected.

  • A cut-out must be made in the plinth/kickboard for ventilation. The cut-out should measure 600mm in width, and between 140mm and 90mm in height, depending on the height that you have set your appliance.
  • Insert the plinth/kickboard and then refit the grid in its original position to hold it in place.

IMPORTANT: Please note that as shown in the above drawing, appropriately sized ventilation cut out MUST be made in the furniture plinth/kickboard.

Fitting the furniture door to the appliance
If you need the appliance door to open from the other side, then please reverse the door before commencing the installation process. (See “Reversing the door section”).
Tools required:

  • Tape measure
  • Sharp pencil
  • Small flat-bladed screwdriver
  • Spanner

IMPORTANT: We recommend that two people install this appliance.

  1. Undo the screws from the two adjusting bolts that are located on the top of the appliance door and then remove the mounting bracket (1).
  2. Measure the width of the furniture door, at the halfway point mark a line vertically down the inner surface of the furniture door. You should draw the line from the top of the furniture door to approximately halfway down.
    Place the mounting bracket (1) on the reverse of the furniture door.
    The middle of the mounting bracket should be positioned on the line that you have just drawn. Please note the position of the mounting bracket in the above drawing, to ensure that you have the mounting bracket the correct way up.
    • The top of the mounting bracket should be positioned approximately 15 mm from the top of the furniture door. This will allow you a 5 mm gap from the top of the furniture door to the underneath of your worktop.
    • Fix the mounting bracket to the furniture door using the screws provided and a Phillips-head screwdriver. These screws should be fully tightened.
  3. Hang the furniture door onto the appliance door, making sure that the brackets on the mounting bracket locate over the adjusting bolts.
  4. Use a screwdriver to adjust the gap on the lower section of the adjusting bolts. The gap should be set to approximately 9 mm (as shown in the above drawing).
  5. Fix the lower bracket to the bottom of the furniture door and the underneath of the appliance door (as shown in the drawing on the previous page).
    • It is possible to make minor adjustments to the position of the furniture door using the screws on the top and the bottom of the appliance door. You should make these adjustments so that the furniture door is level.
  6. Insert the cover plate to the top of the appliance, this will just clip into place.
  7. Open the appliance door.
    • Use a suitably sized drill bit to drill through the holes in the bracket, into the worktop.

IMPORTANT: The drill bit should be appropriate for the material that your worktop is made from.

  • Secure the bracket to the underside of the worktop, using the screws provided.

IMPORTANT: These screws should be fully tightened.

  • If the appliance is being installed under a granite worktop, use the L-shaped brackets provided to secure the fridge to the side of the cabinet. Use a suitably sized drill bit to drill through the three holes in the bracket into the cabinet side on the opposite side to the hinges.
  • The oval holes rest over the hinge positions which are not being used on the front of the appliance. Use two screws to secure the bracket to the front of the appliance.
  • Check that the door opens and shuts without snagging, as well as check that the door is sealing correctly.


IMPORTANT: If your freezer appears not to be operating properly, before contacting the Customer Care Department, please refer to the checklist below.
My freezer does not appear to be working/there is no power to my appliance.

  • Check that the plug is fully inserted into the power socket.
  • Check that there is power to your mains supply (e.g. that there hasn’t been a power cut or that the fuse hasn’t blown).
  • Check that the thermostat inside the appliance has not been turned to the <0> position.
  • Check that your main supply voltage corresponds to the voltage stated on the rating plate of your appliance.

My freezer appears to be performing poorly

  • Check that the appliance isn’t overloaded and that food hasn’t been packed too tightly into it.
  • The thermostat setting is too low; you should turn the thermostat up higher.
  • Ensure that the door is closing properly and that the door has not been opened for a prolonged period in error.
  • Ensure that there is adequate ventilation for your appliance.

My freezer is noisy

  • The refrigerant gas that circulates the pipework of the appliance may make a slight noise, even if the compressor is not running.
  • If the noise worsens or the appliance gets louder than normal; check that it is leveled off correctly, that nothing is touching the rear of the fridge and that nothing placed inside the appliance is rattling.

Ice has quickly formed on the inner back wall of my freezer

  • Check that food has not been pushed too far back inside the appliance so that it is in contact with the inner back wall.

Please note that if an engineer is asked to attend whilst the product is under guarantee and finds that the problem is not the result of an appliance fault, then you may be liable for the cost of the call-out charge.

The appliance must be accessible for the engineer to perform any necessary repair. If your appliance is installed in such a way that an engineer is concerned that damage will be caused to the appliance or your kitchen, then they will not complete a repair. 

This includes situations where appliances have been tiled in, sealed in with sealant, and have wooden obstructions placed in front of the appliance, like plinths. Or any installation other than the one specified by Baumatic Ltd. has been completed. 
Please refer to the conditions of guarantee that appear on the warranty card that you receive with the appliance.


Thermostats, temperature sensors, printed circuit boards, and light sources are available for a minimum period of seven years after placing the last unit of the model on the market.
Door handles, door hinges, trays, and baskets for a minimum period of seven years and door gaskets for a minimum period of 10 years, after placing the last unit of the model on the market


To contact the technical assistance, visit our website:
Under the section “website”, choose the brand of your product and your country. You will be redirected to the specific website where you can find the telephone number and form to contact the technical assistance
For further information about the product, please consult or scan the QR on the energy label supplied with the appliance

Via Privata Eden Fumagalli
20861 Brugherio Milan Taliansko