SIEMENS EH601 self-sufficient 60 cm induction hob Instruction Manual

Siemens EH601 self-sufficient 60 cm induction hob

Intended use

Read these instructions carefully. Please keep I nt ended use the instruction and installation manual, as well as the appliance certificate, in a safe place for later use or for subsequent owners. Check the appliance after removing it from the packaging. If it has suffered any damage in transport, do not connect the appliance, contact the Technical Assistance Service and provide written notification of the damage caused, otherwise you will lose your right to any type of compensation. Only a licensed professional may connect appliances without plugs. Damage caused by incorrect connection is not covered under warranty. This appliance must be installed according to the installation instructions included. This appliance is intended for private domestic use and the household environment only. The appliance must only be used for the preparation of food and beverages. The cooking process must be supervised. A short cooking process must be supervised without interruption. Only use the appliance in enclosed spaces. This appliance is intended for use up to a maximum height of 4000 metres above sea level. Do not use covers. These can cause accidents, for example due to overheating, catching fire or materials shattering. Only use safety devices or child protection grilles approved by ourselves. Unsuitable safety devices or child protection grilles may result in accidents. This appliance is not intended for operation with an external clock timer or a remote control. This appliance may be used by children over the age of 8 years old and by persons with reduced physical, sensory or mental capabilities or by persons with a lack of experience or knowledge if they are supervised or are instructed by a person responsible for their safety how to use the appliance safely and have understood the associated hazards. Children must not play with, on, or around the appliance. Children must not clean the appliance or carry out general maintenance unless they are at least 15 years old and are being supervised. Keep children below the age of 8 years old at a safe distance from the appliance and power cable. If you wear an active implantable medical device (e.g. a pacemaker or defibrillator), check with your doctor that it complies with Council Directive 90/385/EEC of 20th June 1990, DIN EN 45502-2-1 and DIN EN 45502-2-2, and that it has been chosen, implanted and programmed in accordance with VDE-AR-E 2750-10. If these conditions are satisfied, and if, in addition, non-metal cooking utensils and cookware with non-metal handles are used, it is safe to use this induction hob as intended.

Important safety information

Warning – Risk of fire! 

• Hot oil and fat can ignite very quickly. Never leave hot fat or oil unattended. Never use water to put out burning oil or fat. Switch off the hotplate. Extinguish flames carefully using a lid, fire blanket or something similar. The hotplates become very hot. Never place combustible items on the hob. Never place objects on the hob.
• The appliance gets hot. Do not keep combustible objects or aerosol cans in drawers directly underneath the hob.
•  The hob switches off automatically and can no longer be operated. It may switch on unintentionally at a later point. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
• Do not use hob covers here. They can cause accidents, for example, due to overheating, catching fire or material shattering.
  Warning – Risk of burns! 
• The hotplates and surrounding area (particularly the hob surround, if fitted) become very hot. Never touch the hot surfaces. Keep children at a safe distance.
• The hotplate heats up but the display does not work. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
• Metal objects on the hob quickly become very hot. Never place metal objects (such as knives, forks, spoons and lids) on the hob.
• After each use, always turn off the hob at the main switch. Do not wait until the hob turns off automatically after the pan is removed.
  Warning – Risk of electric shock! 
• Incorrect repairs are dangerous. Repairs may only be carried out and damaged power cables replaced by one of our trained after-sales technicians. If the appliance is defective, unplug the appliance from the mains or switch off the circuit breaker in the fuse box. Contact the after-sales service.
• Do not use any high-pressure cleaners or steam cleaners, which can result in an electric shock.
• A defectisk of electric shock! ive appliance may cause electric shock. Never switch on a defective appliance. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box. Contact the after-sales service.
• Cracks or fractures in the glass ceramic may cause electric shocks. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
  Warning – Risk of fault!
• A fan is located on the underside of this hob. If a drawer is located on the underside of the hob, do not store any small or sharp objects, paper or tea towels in it. These may be sucked in and damage the fan or impair the cooling. There must be a clearance of at least 2 cm between the contents of the drawer and the fan entry point.
  Warning – Risk of injury!
• When cooking in a bain marie, the hob and cooking container could shatter due to overheating. The cooking container in the bain marie must not directly touch the bottom of the water-filled pot. Only use heat-resistant cookware.
• Saucepans may suddenly jump due to liquid between the pan base and the hotplate. Always keep the hotplate and saucepan bases dry.

Causes of damage

Caution!

• Rough pan bases may scratch the hob.
• Avoid leaving empty pots and pans on the hotplate. Doing so may cause damage.
• Do not place hot pans on the control panel, the indicator area, or the hob frame. Doing so may cause damage.
• Hard or pointed objects dropped on the hob may damage it.
• Aluminium foil and plastic containers will melt if placed on the hotplate while it is hot. The use of laminated sheeting is not recommended on the hob.

Overview

You will find the most frequently caused damage in the following table:

Environmental protection

In this section, you can find information about saving Environmental protection energy and disposing of the appliance.

Energy-saving advice

• Always use the correct lid for each pan. Cooking without a lid uses a lot more energy. Use a glass lid to provide visibility and avoid having to lift the lid. Use pans with flat bases. Bases that are not flat use a lot more energy.
• The diameter of the pan base must match the size of the hotplate. Please note: pan manufacturers usually provide the diameter for the top of the pan, which is usually larger than the diameter of the pan base.
• Use a small pan for small amounts of food. A large pan that is not full uses a lot of energy.
• Use little water when cooking. This saves energy and preserves all the vitamins and minerals in vegetables.
• Select the lowest power level to maintain cooking. If the power level is too high, energy is wasted.

Environmentally-friendly disposal

Dispose of packaging in an environmentally-friendly manner.

This appliance is labeled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

Induction cooking

Advantages of induction cooking

Induction cooking is very different from traditional cooking methods, as heat builds up directly in the item of cookware. This offers numerous advantages:

•  Saves time when boiling and frying.
• Saves energy.
• Easier to care for and clean. Spilled food does not burn on as quickly.
•  Heat control and safety – the hob increases or decreases the heat supply as soon as the user changes the setting. The induction hotplate stops the heat supply as soon as the cookware is removed from the hotplate, without having to switch it off first.

Cookware

Only use ferromagnetic cookware for induction cooking, such as:

• Cookware made from enameled steel
• Cookware made from cast iron
• Special induction-compatible cookware made from stainless steel.
  To check whether your cookware is suitable for induction cooking, refer to the section on ~ “Cookware check”.
  To achieve a good cooking result, the ferromagnetic area on the base of the pan should match the size of the hotplate. If a hotplate does not detect an item of cookware, try placing it on another hotplate with a smaller diameter.Some induction cookware does not have a fully ferromagnetic base:
• If the base of the cookware is only partially ferromagnetic, only the area that is ferromagnetic will heat up. This may mean that heat will not be distributed evenly. The non-ferromagnetic area may not heat up to a sufficient temperature for cooking.
• The ferromagnetic area will also be reduced if the material from which the base of the cookware is made contains aluminium, for example. This may mean that the cookware will not become sufficiently hot or even that it will not be detected.

Unsuitable pans

Never use diffuser hobs or pans made from:

• common thin steel
• glass
• earthenware
• copper
• aluminium

Properties of the base of the cookware

The material(s) from which the base of the cookware is made can affect the cooking result. Using pots and pans made from materials that distribute heat evenly through them, such as stainless-steel pans with a three-layer base, saves time and energy.
Use cookware with a flat base; if the base of the cookware is uneven, this may impair the heat supply.

Absence of pan or unsuitable size

If no pan is placed on the selected hotplate, or if it is made of unsuitable material or is not the correct size, the power level displayed on the hotplate indicator will flash. Place a suitable pan on the hotplate to stop the flashing. If this takes more than 90 seconds, the hotplate will switch off automatically.

Empty pans or those with a thin base

Do not heat empty pans, nor use pans with a thin base. The hob is equipped with an internal safety system. However, an empty pan may heat up so quickly that the “automatic switch off” function may not have time to react and the pan may reach very high temperatures. The base of the pan could melt and damage the glass on the hob. In this case, do not touch the pan and switch the hotplate off. If it fails to work after it has cooled down, please contact the Technical Assistance Service.

Getting to know your appliance

You can find information on the dimensions and power Getting to know your appliance of the hotplates in~ Page 2
Note: Depending on the appliance model, individual details and colors may differ.

The control panel

Touch controls

Touching a symbol activates the associated function.
Notes

• Always keep the control panel clean and dry. Moisture reduces its effectiveness.
• Do not place any cookware near the indicators or sensors. The electronics could overheat.

The hotplates

Simple hotplate Use cookware that is a suitable size
Only use cookware that is suitable for induction cooking; see section ~ “Induction cooking”

Residual heat indicator

The hob has a residual heat indicator for each hotplate. This indicates that a hotplate is still hot. Do not touch a hotplate while the residual heat indicator is lit up.
The following indicators are shown depending on the amount of residual heat:

• Display •: High temperature
• Display œ: Low temperature

If you remove the cookware from the hotplate during cooking, the residual heat indicator and the selected heat setting will flash alternately.
When the hotplate is switched off, the residual heat indicator will light up. Even after the hob has been switched off, the residual heat indicator will stay lit for as long as the hotplate is still warm.

Operating the appliance

This chapter explains how to set a hotplate. The table Operating t he appliance shows heat settings and cooking times for various meals.
Switching the hob on and off
The main switch is used to switch the hob on and off. To switch on: Touch the # symbol. An audible signal sounds. The indicator next to the main switch and the hotplate indicators ‹ light up. The hob is ready to use.
To switch off: Touch the # symbol until the indicator goes out. All hotplates are switched off. The residual heat indicator remains lit until the hotplates have cooled down sufficiently.
Notes

• The hob switches off automatically if all hotplates have been switched off for more than 20 seconds.
• The selected settings are stored for four seconds after the hob has been switched off. If you switch it on again during this time, the hob will operate using the previously stored settings.

Setting the hotplate

The desired power level is set in the programming panel.
Power level 1 = minimum power. Power level 9 = maximum power.
Each power level has an intermediate setting. This is marked with a dot.
Notes

• To protect the fragile parts of your appliance from overheating and electrical overloading, the hob may temporarily reduce the power.
• In order to prevent the appliance from producing excess noise, the hob may temporarily reduce the power.

Selecting a hotplate and heat setting

The hob must be switched on.

1.  Touch the » symbol for the required hotplate. ¬ lights up on the display.
2. Then select the required heat setting from the settings range.The heat setting is set.

Changing the power level
Select the hotplate and set the desired power level in the programming zone.
Switch off the hotplate
Select the hotplate and set it to ‹ in the programming panel. The hotplate turns off and the residual heat indicator appears.
Notes

• If no pan has been placed on the hotplate, the selected power level flashes. After a certain time has elapsed, the hotplate switches off.
• If a pan has been placed on the hotplate before switching on the hob, it will be detected within
  20 seconds of pressing the main switch and the hotplate will be selected automatically. Once detected, select the power level within the next
  20 seconds or the hotplate will switch off.
  If more than one pan is placed on the hob, only one will be detected when switching it on.

Chef’s recommendations

Recommendations

• When heating up puree, cream soups and thick sauces, stir occasionally.
• Set heat setting 8 to 9 for preheating.
• When cooking with the lid on, turn the heat setting down as soon as steam escapes between the lid and the cookware. Steam does not need to escape for a good cooking result.
• After cooking, keep the lid on the cookware until you serve the food.
• To cook with the pressure cooker, observe the manufacturer’s instructions.
• Do not cook food for too long, otherwise the
• For a more healthy cooking result, smoking oil should be avoided.
• To brown food, fry small portions in succession. Cookware may reach high temperatures while the food is cooking. We recommend that you use oven gloves.
• You can find recommendations for energy-efficient cooking in section ~ “Environmental protection”

Cooking table

The table shows which heat setting is suitable for each type of food. The cooking time may vary depending on the type, weight, thickness and quality of the food.

Time-setting options

Your hob has two timer functions:

• Programming the cooking time
• Kitchen timer

Programming the cooking time

The hotplate automatically switches off after the time that is set has elapsed.
Setting procedure:

1. Select the hotplate and the required heat setting.
2. Touch the 0 symbol. x lights up on the display for the hotplate.‹‹ lights up on the timer display.
3. Within the next 10 seconds, set the required cooking time in the settings range.

After a few seconds, the time begins to elapse.
Note: The same cooking time can be set automatically for all hotplates. The set time for each of the hotplates counts down independently.
You can find information on automatically programming the cooking time in section ~ “Basic settings”
Changing or canceling the time
Select the hotplate and then press the 0 symbols.
Change the cooking time using the programming zone or set to ‹‹ in order to cancel the time.
Once the time has elapsed
The hotplate switches off. A warning signal sounds. The time program function lights up ‹‹ for 10 seconds in the display.
When the 0 symbol is pressed, the indications turn off and the beeping stops.
Notes

• If a cooking time was programmed for several hotplates, the time information for the selected hotplate is shown in the timer display.
• You can set a cooking time of up to 99 minutes.

The kitchen timer

You can use the kitchen timer to set a time of up to 99 minutes.
This functions independently from the hotplates and from other settings. This function does not automatically switch off a hotplate.

Programming

1. Press the 0 symbol several times until the W indicator lights up. ‹‹ lights up in the time program function display.
2. Select the desired time in the programming panel. The timer starts to count down after a few seconds.

Changing or cancelling the time

Press the 0 symbol several times until the W indicator lights up. Change the time with the programming zone, or set to ‹‹.

Once the time has elapsed

A warning signal sounds. In the time program function display ‹‹ is shown, and the W indicator lights up. After 10 seconds the indicators turn off.
When the 0 symbol is pressed, the indicators turn off and the beeping stops.

PowerBoost function

The PowerBoost function enables you to heat up large Power Boos t f unc t i on quantities of water faster than when using heat setting Š. This function can always be activated for a hotplate, provided the other hotplate in the same group is not in use (see illustration). Otherwise, › and Š will flash in the display for the selected hotplate; the Š heat setting will then be set automatically without activating the function.

Activation

1. Select a hotplate.
2.  Touch the & symbol.
   lights up on the display.
   The function is activated.

Deactivation

1. select the hotplate.
2. Touch the & symbol.
   The › display goes out and the hotplate switches back to the Š heat setting.
   The function is deactivated.
   Note: In certain circumstances, the PowerBoost function can switch itself off automatically in order to protect the electronic elements inside the hob.

Childproof lock

You can use the childproof lock to prevent children Childproof lock from switching on the hob.

Activating and deactivating the childproof lock

The hob should be turned off. To activate: press the symbol ‚ for approximately 4 seconds. The indicator next to the symbol ‚ lights up for 10 seconds. The hob is locked.
To deactivate: press the symbol ‚ for approximately 4 seconds. The lock is now deactivated. Childproof lock With this function, the childproof lock automatically activates when a hob is switched off.

Switching on and off

You can find out how to switch the automatic childproof lock on in the ~ “Basic settings” section

Wipe protection

If you wipe over the control panel while the hob is switched on, settings may be altered. To avoid doing this, you can use the hob’s “Lock control panel for cleaning” function.
To activate: Touch the Ñ symbol. An audible signal sounds. The control panel is locked for 35 seconds. You can now swipe over the surface of the control panel without altering any settings.
To deactivate: The control panel will be unlocked once 35 seconds have elapsed. To release the function early, touch the Ñ symbol.
Notes

• An audible signal sounds 30 seconds after activation. This indicates that the function is about to finish.
• The cleaning lock does not lock the main switch. The hob can be switched off at any time.

Automatic safety cut-out

If a hotplate operates for an extended period and no Automatic safety cut-out settings are changed, the automatic safety shut-off is activated. The hotplate stops heating. ”, ‰ and the residual heat indicator œ or • flash alternately in the hotplate display.
When you touch any symbol, the display switches off. The hotplate can now be set again. The point at which the safety shut-off becomes active depends on which heat setting has been set (after 1 to 10 hours).

Basic settings

The appliance has various basic settings. These basic Basic settings can be altered to suit your individual requirements.

To access the basic settings:

The hob must be off.

1. Switch on the hob.
2. Within ten seconds, touch and hold the ‘ symbol for approximately four seconds.
   The first four displays provide product information. Touch the settings area to view the individual displays.

   Product information	Display screen
   After-sales service index (ASSI)	‹‚
   Production number	”š
   Production number 1	Š†.
   Production number 2	‹.†

3. Touching the ‘ symbol again takes you to the basic settings. ™ and ‚ flash alternately on the displays and ‹ appears as a presetting.
4. Touch the ‘ symbol repeatedly until the required function is displayed.
5. Then select the required setting from the settings area.
6. Touch the ‘ symbol for at least four seconds. The settings have been saved.

Leaving the basic settings
Turn off the hob with the main switch.

Energy consumption indicator

This function indicates the total amount of energy
Energy consumption indicator consumed by this hob the last time it was used for cooking. Once the hob is switched off, the energy consumption is displayed in kilowatt-hours (e.g. ‚.‹‰ kWh) for 10 seconds. The accuracy of the information displayed depends on the voltage quality of the main power supply, among other factors. You can find out how to switch this function on in the section on ~ “Basic settings”

Cookware check

This function can be used to check the speed and
Cookware checks the quality of the cooking process depending on the cookware.
The result is a reference value and depends on the properties of the cookware and the hotplate being used.

1. With the cookware still cold, fill it with approx. 200 ml of water and place it on the center of the hotplate with the diameter that most closely matches that of the base of the cookware.
2. Go to the basic settings and select the ™‚ƒ setting.
3. Touch the settings range. A will flash on the hotplate display.
   The function has now been activated.
   After 10 seconds, the result for the quality and speed of the cooking process will appear on the hotplate display.
   Check the result using the following table:

   Result

   ‹     The cookware is not suitable for the hotplate and will therefore not heat up.*

   ‚     The cookware is taking longer to heat up than expected and the cooking process is not going as well as it should.*

   ƒ      The cookware is heating up correctly and the cooking process is going well.

   * If there is a smaller hotplate available, test the cookware again on the smaller hotplate.

   To reactivate this function, touch the settings range.
   Notes

   • If the diameter of the hotplate used is much smaller than the diameter of the cookware, only the middle of the cookware can be expected to heat up. This may result in the cooking results not being as good as expected or being less than satisfactory.
   • You can find information on this function in the section on ~ “Basic settings”.
   • You can find information on the type, size and positioning of the cookware in the section on ~ “Induction cooking”.

   Power manager

   You can use the power manager to set the total power Power manager of the hob. The hob is preset at the factory. Its maximum performance is specified on the rating plate. You can use the power manager to change the value in accordance with the requirements for the relevant electrical installation.
   In order not to exceed this set value, the hob automatically distributes the power available between the cooking zones that are switched on. As long as the power manager function is activated, the output of a cooking zone may temporarily fall below the nominal value. If a cooking zone is switched on and the power limit is reached, ¬ appears in the heat setting display for a short time. The appliance automatically regulates and selects the highest possible power level. For more information about how the total power of the hob is changed, see section ~ “Basic settings”

   Cleaning

   Suitable maintenance and cleaning products can be Cleaned purchased from the after-sales service or in our e-Shop.

   Hob

   Cleaning
   Always clean the hob after cooking. This will prevent food deposits from becoming burned on. Only clean the hob after the residual heat indicator has gone out.
   Clean the hob with a damp dish cloth and dry it with a cloth or towel to prevent limescale build-up.
   Only use cleaning agents that are suitable for this type of hob. Observe the manufacturer’s instructions on the product packaging.
   Never use:

   • Undiluted washing-up liquid
   • Cleaning agents designed for dishwashers
   • Abrasive cleaners
   • Harsh cleaning agents, such as oven spray and limescale remover
   • Scouring pads
   • High-pressure cleaners or steam jet cleaners

   Stubborn dirt is best removed with a glass scraper, available from retailers. Observe the manufacturer’s instructions.
   You can obtain a suitable glass scraper from customer services or through our online shop.
   Using a special sponge for cleaning glass-ceramic hobs achieves a great cleaning result.

   Potential marks

   Limescale and water      Clean the hob as soon as it has cooled down. marks                            You can use a cleaning agent suitable for glass-ceramic hobs.*

   Sugar, rice starch or      Clean immediately. Use a glass scraper. Cau- plastination: Risk of burns.*

   Note: Do not use any cleaning agents while the hob is still hot. This may mark the surface. Make sure that any residue left by cleaning agents is removed.
   Hob surround
   To prevent damage to the hob surround, observe the following instructions:

   • Only use warm soapy water
   • Wash new dishcloths thoroughly before use.
   • Do not use harsh or abrasive cleaning agents.
   • Do not use a glass scraper or sharp objects.

   Frequently Asked Questions (FAQ)

   Noises
   Why I can hear noises while I’m cooking? Noises may be generated while using the hob depending on the base material of the cookware. These noises are a normal part of induc- tion technology. They do not indicate a defect.
   Possible noises: A low humming noise like the one a transformer makes: Occurs when cooking at a high heat setting. The noise disappears or becomes quieter when the heat setting is reduced.
   	Low whistling noise: Occurs when the cookware is empty. This noise disappears when water or food is added to the cookware.
   	Crackling: Occurs when using cookware made from different layers of material or when using cookware of different sizes and different materials at the same time. The loudness of the noise can vary depending on the quantity of food being cooked or the cooking method.
   	High-pitched whistling noises: Can occur when two hotplates are used at the highest heat setting at the same time. The whistling noises disappear or become quieter when the heat setting is reduced.
   	Fan noise: The hob is equipped with a fan that switches on automatically at high temperatures. The fan may continue to run even after you have switched off the hob if the temperature detected is still too high.

   Cookware
   Which types of cookware can be used with an induction hob? You can find information on which types of cookware can be used with an induction hob in the section on ~ “Induction cooking”
   Why is the hotplate not heating up and why is the heat setting flashing? The hotplate on which the cookware is standing is not switched on. Check that you have switched on the correct hotplate.
   	The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking. You can find information on the type, size and positioning of the cookware in the section on ~ “Induction cooking”
   Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high heat setting? The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking. You can find information on the type, size and positioning of the cookware in the section on ~ “Induction cooking”

   Troubleshooting

   Usually, faults are small matters that are easy to Troubleshoot and eliminate. Please read the information in the table before calling the after-sales service.

   Display	Possible cause	Solution
   None	The power supply has been disconnected.   The device has not been connected in accord- ance with the circuit diagram. Electronics fault.	Use other electrical devices to check whether a short-circuit has occurred in the power supply. Ensure that the device has been connected in accordance with the circuit diagram. If the fault cannot be eliminated, inform the technical after-sales service.
   The displays flash	The control panel is damp or an object is covering it.	Dry the control panel or remove the object.
   The Ù indicator flashes in the hotplate displays	A fault has occurred in the electronics.	To acknowledge the fault, cover the control panel with your hand.
   	The electronics have overheated and have	Wait until the electronics have cooled down sufficiently. Then
   	switched off the corresponding hotplate.	touch any symbol on the hob.
   	The electronics have overheated and have
   	switched off all hotplates.
   + heat setting and acous- tic signal	There is a hot pan in the area of the control panel. There is a risk that the electronics will overheat.	Remove the pan. The fault display goes out shortly afterwards. You can continue to cook.
   and acoustic signal	There is a hot pan in the area of the control panel. To protect the electronics, the hotplate has been switched off.	Remove the pan. Wait for a few seconds. Touch any control. If the fault display goes out, you can continue to cook.
   	The hotplate has overheated and switched itself off to protect the work surface.	Wait until the electronics have cooled down sufficiently and switch the hotplate on again.
   	The hotplate was operating for an extended period without interruption.	The automatic safety switch-off function has been activated. See section
   	The supply voltage is faulty; outside of the nor- mal operating range.	Contact your electricity provider.
   	The hob is not connected properly	Disconnect the hob from the power supply. Ensure that it has been connected in accordance with the circuit diagram.
   Do not place hot pans on the control panel.

   Notes

   • If “ appears on the display, press and hold the button for the relevant cooking zone in order to read the fault code.
   • If the fault code is not listed in the table, disconnect the hob from the mains power supply and wait 30 seconds before reconnecting it. If this code is displayed again, contact the technical after-sales service and specify which fault code has appeared.
   • If a fault occurs, the appliance will not switch to standby mode.

   Customer service

   Our after-sales service is there for you if your appliance Cus t omer service
   needs to be repaired. We will always find an appropriate solution, also in order to avoid after-sales personnel having to make unnecessary visits.
   E number and FD number
   Please quote the E number (product number) and the FD number (production number) of your appliance when contacting the after-sales service.
   The rating plate bearing these numbers can be found:

   • On the appliance certificate.
   • On the lower section of the hob.

   The E-number can also be found on the glass surface of the hob. You can check the customer index (KI) and FD number by going to the basic settings. Look up section~ “Basic settings” for this.
   Please note that a visit from an after-sales service engineer is not free of charge in the event of misuse of the appliance, even during the warranty period. Please find the contact data of all countries in the enclosed customer service list. To book an engineer visit and product advice
   GB 0344 892 8999
   Calls are charged at local or mobile rate.
   IE 01450 2655 0.03 € per minute at peak. Off-peak 0.0088 € per minute.
   Rely on the professionalism of the manufacturer. You can therefore be sure that the repair is carried out by trained service technicians who carry original spare parts for your appliances.

   Test dishes

   This table has been produced for test institutes to
   Test dishes
   facilitate the testing of our appliances.
   The data in the table refers to our Schulte-Ufer cookware accessories (4 piece cookware set for the HZ 390042 induction hob) with the following measurements:

   • Saucepan Ø 16 cm, 1.2 l for hotplates of Ø 14.5 cm
   • Pot Ø 16 cm, 1.7 l for hotplates of Ø 14.5 cm
   • Pot Ø 22 cm, 4.2 l for hotplates of Ø 18 cm
   • Frying pan Ø 24 cm, for hotplates of Ø 18 cm

   Test dishes		Cookware	Heat set- ting	Preheating Cooking time (min:sec)	Lid	Cooking Heat setting	Lid
   Melting chocolate Chocolate coating (e.g. Dr. Oetker brand, dark chocolate 55% cocoa, 150 g)		Saucepan, 16 cm diameter	–	–	–	1.	No
   Heating and keeping lentil stew warm Lentil stew* Initial temperature 20 °C
   	Amount: 450 g	Cooking pot, 16 cm diameter	9	1:30 (without stir- ring)	Yes	1.	Yes
   	Amount: 800 g	Saucepan, 22 cm diameter	9	2:30 (without stir- ring)	Yes	1.	Yes
   Lentil stew from a tin E.g lentils with Erasco sausages. Initial temperature 20 °C
   	Amount: 500 g	Cooking pot, 16 cm diameter	9	Approx. 1:30 (stir after approx. 1 minute)	Yes	1.	Yes
   	Amount: 1 kg	Saucepan, 22 cm diameter	9	Approx. 2:30 (stir after approx. 1 minute)	Yes	1.	Yes
   Preparing Béchamel sauce Temperature of the milk: 7 ºC Ingredients: 40 g butter, 40 g flour, 0.5 l milk (3.5% fat content) and a pinch of salt
   	1. Melt the butter, stir in the flour and salt, and heat up the mixture.   Saucepan, 16 cm diameter		2	Approx. 6:00	No	–	–
   	2 Add the milk to the roux and bring to the boil, stirring continu- ously.		7	Approx. 6:30	No	–	–
   	3. Once the Béchamel sauce comes to the boil, leave it on the hot- plate for a further two minutes, stirring continuously.		–	–	–	2	No
   *Recipe in accordance with DIN 44550 **Recipe in accordance with DIN EN 60350-2

   Test dishes                                                                                                   Cookware		Heat set- ting	Preheating Cooking time (min:sec)	Lid	Cooking Heat setting	Lid
   Cooking rice pudding Rice pudding, cooked with the lid on Temperature of the milk: 7 ºC Heat the milk until it starts to rise up. Set the recommended heat setting and add rice, sugar and salt to the milk. The cooking time, including preheating, is approx. 45 minutes.
   	Ingredients: 190 g short-grain rice, 90 g sugar, 750 ml milk (3.5%         Cooking fat content) and 1 g salt                                                                        pot, 16 cm diameter	8.	Approx. 5:30	No	3 (stir after 10 minutes)	Yes
   	Ingredients: 250 g short-grain rice, 120 g sugar, 1 l milk (3.5% fat Saucepan, content) and 1.5 g salt                                                                              22 cm diameter	8.	Approx. 5:30	No	3 (stir after 10 minutes)	Yes
   Rice pudding, cooked without lid Temperature of the milk: 7 ºC Add the ingredients to the milk and heat the mixture up while stirring con- tinuously. Once the milk has reached approx. 90 ºC, select the recom- mended heat setting and leave it to simmer on a low heat for approx. 50 minutes.
   	Ingredients: 190 g short-grain rice, 90 g sugar, 750 ml milk (3.5%         Cooking fat content) and 1 g salt                                                                        pot, 16 cm diameter	8.	Approx. 5:30	No	3	No
   	Ingredients: 250 g short-grain rice, 120 g sugar, 1 l milk (3.5% fat Saucepan, content) and 1.5 g salt                                                                              22 cm diameter	8.	Approx. 5:30	No	2.	No
   Cooking rice* Water temperature: 20 °C
   	Ingredients: 125 g long grain rice, 300 g water and a pinch of salt         Cooking pot, 16 cm diameter	9	Approx. 2:30	Yes	2	Yes
   	Ingredients: 250 g long grain rice, 600 g water and a pinch of salt       Saucepan, 22 cm diameter	9	Approx. 2:30	Yes	2.	Yes
   Roasting a pork loin Initial temperature of the loin: 7 °C
   Amount: 3 pork loins (total weight approx. 300 g, 1 cm thick) and        Frying pan, 15 ml sunflower oil                                                                                    24 cm diameter		9	Approx. 1:30	No	7	No
   Preparing pancakes** Amount: 55 ml batter for each pancake                                                Frying pan, 24 cm diameter		9	Approx. 1:30	No	7	No
   Deep-fat frying chips Amount: 2 l sunflower oil, per portion: 200 g frozen chips (e.g.            Saucepan, McCain 123 Original fries)                                                                        22 cm diameter		9	Until the oil temperature reaches 180 °C	No	9	No
   *Recipe in accordance with DIN 44550 **Recipe in accordance with DIN EN 60350-2