Motorola DLR110 Curve Radio Business Portal User Guide

Motorola DLR110 Curve Radio Business Portal

MN008507A01-AA

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Business Portal Introduction

The Motorola Solutions Business Radio Portal is your interface for managing the voice control capabilities of the Business Radio platform. Through the Portal, you can configure sites for voice-activated direct and group calls and access additional voice control features.
Subscription Activation for Motorola Voice Assistant Services
Wi-Fi-enabled Voice Assistance is available with Curve through subscription. Contact your approved Motorola Distributor or Reseller to arrange, or visit http://www.motorolasolutions.com/curve for more information.

NOTE: For more information about ways to use the Voice Assistance commands, see MN007944A01 Curve Series Non-Keypad Portable Radio User Guide from https://learning.motorolasolutions.com.

Business Portal Navigation

Business Portal has voice commands that you can use on Curve Series Radio to communicate with the Voice Assistant.
Figure 1: Business Portal Main Dashboard Overview

Table 1: Curve Business Portal Main Dashboard

No. Tab Functionality
1 Home Your main page and user dashboard. The organization, customer count, location count, and a list of customers are displayed on this tab.
2 Customers You can switch to the Customers screen to add a newly subscri- bed customer to the portal. You can add a customer at the store level.
3 Users You can add users from the subscribing store/retail establishment (location) responsible for managing the portal, location, and its address book of users.
4 Voice Assistant You can toggle the Voice Assistant (VA) to review specific data and metrics that are part of the standard use of the Voice Assis- tance service.

The following metrics are monitored and recorded:

•     Total call log and activity

•     The number of messages that are in the system

•     Radio logins

•     Processing times

•     Performance logs

5 Kiosk You can launch the Kiosk for the selected customer and location. The Kiosk is a way for radio users to log on to the device without
No.         Tab                             Functionality
using voice commands. This action requires you to enter your name and PIN that you can obtain from your manager or system administrator.

Home Tab

Home tab is your main page and user dashboard. The organization, customer count, location count, and a list of customers are displayed in this tab.
Figure 2: Home Tab Screen

Table 2: Home Tab Description

No.         Component                 Functionality
1            Organization                Displays the name of the organization.
2            Customers Count         Displays the number of customers for the organization.
3            Locations Count           Displays the number of locations for all the customers for the or-

ganization.

4            Latest Added Cus-       Displays the name of the most recently added customer for the tomer organization.
5            Latest Added Loca-      Displays the most recently added store-level location of the organition zation.
6            Customers                   List of customers for the organization.

Customers Tab

You can switch to the Customers screen to add a newly subscribed customer to the portal. You can add a customer at the store level.
Figure 3: Customer Tab Screen Overview

Table 3: Customer Tab Description

No. Component Functionality
1 Organization Displays the name of the Organization and its information such as address, contact number, number of customers, lat- est customer, number of locations of the customers, and the location of latest customer.
2 Customers A table of customers for the partner enterprise. Includes names, number of locations for each customer and notes.

Adding a new Customer Records

Procedure: 

  1. Select the Customers tab.
  2. Under Customers panel, click New.
  3. Fill up the fields under the New Customer dialog box.
  4. Click Save.
    The customer is now visible and accessible on the customer list. You can now assign location to the customer.
Editing or Deleting the Current Customer Record

Procedure:

  1. Select the Customers tab.
  2. Under the Customers panel, select <Customer Name>
  3. In the Customer window, choose the following:
    If… Then…
    you want to edit a customer record a b

     

    c

    		 Click the Edit icon.

    Fill up the fields under the Edit

    <Customer> dialog box. Click Save.

    you want to delete a customer record a Click the Delete icon.

    Specific Customer Window

    You can switch to the Customers screen to add a newly subscribed customer to the portal. You can add a customer at the store level. To display the specific customer window, select Customers→ Customers→<Customer Name>.
    Figure 4: Specific Customer Window

    No. Component Functionality
    1 Organization Displays the name of the Organization and its information such as address, contact number, number of customers, lat- est customer, number of locations of the customers, and the location of latest customer.
    No. Component Functionality
    2 Voice Assistant Seats Displays the number of seat licenses assigned to a location or a sum of those licenses on the partner or enterprise view.
    3 Locations The location has a unique identifier that allows the Organization to distinguish various store locations, for example, MKMTNY.

    Adding New Location to Existing Customer Record

    Procedure: 

    1. Select the Customers tab.
    2. Under the Customers panel, select <Customer Name>.
    3. In the Customer window, choose the following:
      If… Then…
      you want to import the customer’s loca- tion automatically a b c Click Import.

      Drag and drop or upload the file. Click Preview.

      you want to add the customer’s location manually a b

       

      c

      		 Click New.

      Fill up the fields under the Edit

      <Customer> dialog box. Click Save.

      Editing or Deleting Existing Customer Record

      Procedure: 

      1. Select the Customers tab.
      2. Under the Customers panel, select <Customer Name>
      3. In the Locations table, hover to the desired location name.
      4. Choose the following:
        If.. Then…
        you want to edit the customer’s exist- ing record a b

         

        c

        		 Click the Edit icon.

        Fill up the fields under the Edit

        <Customer> dialog box. Click Save.

        you want to delete the customer’s re- cord a Click the Delete icon.

        Specific Customer Address Book Window

        Customers→Customers→ <Customer Name>→<Location Name>. Figure 5: Specific Customer Address Book Window

        No. Component Functionality
        1 Organization Displays the name of the organization.
        2 Location ID Displays the location ID. You can copy the Location ID.
        3 Voice Assistant Seats Displays the the number of seat licenses assigned to a loca- tion or a sum of those licenses on the partner or enterprise view.
        4 Site Key Each location has a site key that you must copy into the radio using CPS. The site key is the reference point between the Curve Series radios, Portal, and Voice Assistance sub- scription.
        5 Address Book Displays the login names and login pins of the users for this location.
        6 Groups Displays list of available groups in VA mode. Direct call groups are limited to Public Group 21 to Public Group 100.

        Adding New Login Name in the Address Book

        Procedure:

        1. Select the Customers tab.
        2.  Under the Customers panel, select <Customer Name>
        3. In the Location table, click <Customer Name>.
        4. Under the Address Book table, click New.
        5. Update the necessary fields. Click Save.
        Editing or Deleting the Existing Login Name and PIN

        Procedure:

        1. Select the Customers tab.
        2. Under the Customers panel, select <Customer Name>.
        3. Under Locations, click <Customer Name>.
        4. Under the Address Book, hover over the desired user. 5 Choose one of the following:
          If… Then…
          you want to edit the login name and pin a b

           

          c

          		 Click the Edit icon.

          Update the necessary fields.

          Click Save.

          you want to delete the login name and pin a Click the Delete icon.

          Importing New Group

          Procedure: 

          1. Select the Customers tab.
          2. Under the Customers panel, select <Customer Name>.
          3. Under Locations, select <Customer Name>.
          4. Under Groups table, click Import.
          5. Upload the file and click Preview.
          Copying Location ID

          Procedure:

          1. Select the Customers tab.
          2. Under the Customers panel, select <Customer Name>.
          3. Under Locations, select <Customer Name>.
          4. In the Customer window, under the Location ID card, click the Copy button.

          Copying Site Key

          Procedure:

          1. Select the Customers tab.
          2. Under the Customers panel, select <Customer Name>
          3. Under Locations, select <Customer Name> .
          4. In the Customer window, click the Key icon.
          5. In the Site Key window, click Copy to Clipboard button.
            A unique site key is displayed.
          6. Copy the site key into the CPS codeplug for the radio.

          Viewing Information for Login Name

          Procedure: 

          1. Select the Customers tab.
          2. Under the Customers panel, select <Customer Name>.
          3. Under Locations, select <Customer Name>.
          4. Under Address Book, select <User Login Name>
          5. Choose one of the following:
            If… Then…
            you want to enable location announce- ment permission a    Under Permission, enable the Location Announcement checkbox.

            b    Click Save.

            you want to view sent messages View the Sent Messages panel.
            you want to view received messages View the Received Messages panel.

            User Tab

            User tab allows you to add users from the subscribing store or retail establishment (location) responsible for managing the portal, location, and its address book of users.
            Figure 6: User Tab Screen Overview

            Table 4: User Tab Description

            No. Components Information
            1 User List Displays a list of users, their emails address, roles, organiza- tion, and user status.
            2 Change Log Displays a record of activities in the portal.
            Adding New User

            Procedure: 

            1. Select User→ User List
            2. Click New.
            3.  Update the necessary fields
            4. Click Submit.

            Editing Existing User

            Procedure: 

            1. Select User→ User List.
            2. Select <Customer Name>
            3. Perform one of the following tasks:
              If… Then…
              you want to edit a    click the Edit icon.

              b    update the necessary fields.

              c    click Save.

              you want to delete click the Delete icon.
              you want to resend welcome email click the mail icon.

              Voice Assistant Tab

              You can toggle Voice Assistance and review specific data and metrics that have been recorded as a part of the standard use of the Voice Assistance service. Metrics monitored and recorded include total call log and activity, the quantity of messages that have been stored in the system, radio logins, processing times, and performance logs.
              Figure 7: Voice Assitant Tab Screen Overview

              Table 5: Voice Assistant Tab Description

              No Component Functionality
              1 Filter Filters by Location, a customer, or all customers.
              2 Customer drop-down list Allows you to choose the desired customer.
              3 Location drop-down list. Allows you to choose a location of the customer. Only availa- ble if you choose to view metrics by location.
              4 Load button Displays the Voice Assistant metrics. You can choose to display 12 hours, 24 hours, 3 days, 1 week, or 1 month.
              Viewing Voice Assistant Metrics by Location

              Procedure: 

              1. Select Voice Assistant.
              2. Select Location from the drop-down list.
              3. Under Select a Location, select a customer from the drop-down list.
              4. Select a location from the drop-down list.
              5. Click Load.
                Metrics for the location are displayed.
              Viewing Voice Assistant Metrics by Customer

              Procedure: 

              1. Select Voice Assistant.
              2. Select Customer from the drop-down list.
              3.  Under Select a Customer, select a customer from the drop-down list.
              4. Click Load.
                Metrics for the customer are displayed.
              Viewing Voice Assistant Metrics by All Customer

              Procedure: 

              1. Select Voice Assistant.
              2. Select All Customer from the drop-down list.
                Metrics for all customers are displayed.

              Kiosk Tab

              The Kiosk is a solution that enables the radio users to log in to the device without using voice commands. This action requires you to enter your name and pin, which you can obtain from your manager or system administrator.
              Figure 8: Kiosk Tab Screen Overview

              Table 6: Kiosk Tab Description

              No Components Functionality
              1 Customer drop-down list Allows you to choose the desired customer.
              2 Location drop-down list Allows you to choose the location of the desired customer.
              3 Launch Kiosk button Launches the Curve Kiosk of the location of the desired cus- tomer.
              Launching Kiosk

              Procedure: 

              1. Select Kiosk.
              2.  Under Select Location, select a customer from the drop-down list.
              3. Select a location from the drop-down list.
              4. Click Launch Kiosk.
                The Curve Kiosk for the chosen location is opened in a new tab.