KitchenAid KBFN502ESS BOTTOM-MOUNT BUILT-IN REFRIGERATOR Owner’s Manual

BOTTOM-MOUNT BUILT-IN REFRIGERATOR
OWNER’S MANUAL

REFRIGERATOR SAFETY

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean

 

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed

IMPORTANT SAFETY INSTRUCTION

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following

• Children should be supervised to ensure that they do not play with the appliance.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Do not use an extension cord.
• If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person in order to avoid a hazard.
• Connect to potable water supply only.
• This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops, offices, and other working environments; farm houses and by clients in hotels, motels, and other residential-type environments; bed and breakfast-type environments; and catering and similar non-retail applications.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• Do not use replacement parts that have not been recommended by the manufacturer (e.g., parts made at home using a 3D printer).
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
•  Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
•  Do not damage the refrigerant circuit.
•  Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

SAVE THIS INSTRUCTION

Proper Disposal of Your Old Refrigerator

WARNING: Risk of child entrapment. Before you throw away your old refrigerator or freezer:

• Take off the doors.
• Leave the shelves in place so that children may not easily climb inside

IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators are still dangerous, even if they will sit for “just a few days.”  If you are getting rid of your old refrigerator, please follow these instructions to help prevent accidents.

Important information to know about the disposal of refrigerants:
Dispose of the refrigerator in accordance with federal and local regulations. Refrigerants must be evacuated by a licensed, EPA-certified refrigerant technician in accordance with established procedures.

BEFORE USE

Remove the Packaging

• Remove tape and glue residue from surfaces before turning on the refrigerator. Rub a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm air and dry.
• Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator. For  more information, see “Refrigerator Safety.”
• Dispose of/recycle all packaging materials.

When Moving Your Refrigerator:
Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to cover the floor with cardboard or hardboard to avoid floor damage. Always pull the refrigerator straight out when moving it. Do not wiggle or “walk” the refrigerator when trying to move it, as floor damage could occur.

Clean Before Using
After you remove all of the packaging materials, clean the inside of your refrigerator before using it. See the cleaning instructions in “Refrigerator Care.”

Important information to know about glass shelves and covers:
Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping.  Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Water Supply Requirements
Read all directions before you begin.
IMPORTANT:

• When your refrigerator was installed, the water connection from the water source should have been connected to your refrigerator. If your refrigerator is not connected to a  water source, see “Connect to Water Line” in the Installation Instructions. If you have any questions about your water connection, see “Troubleshooting” or call a  licensed, qualified plumber.
• If you turn the refrigerator on before the water line is connected, turn the ice maker OFF. See “Ice Maker and Storage Bin.”
• All installations must meet local plumbing code requirements.

Water Pressure
A cold water supply with water pressure between 30 psi and 120 psi (207 kPa and 827 kPa) is required to operate the water dispenser and ice maker.
NOTE: If the water pressure is less than what is required, the flow of water from the water dispenser could decrease or ice cubes could be hollow or irregular-shaped. If you have questions about your water pressure, call a licensed, qualified plumber.

Reverse Osmosis Water Supply
IMPORTANT: The pressure of the water supply coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 30 psi and 120  psi (207 kPa and 827 kPa).
If a reverse osmosis water filtration system is connected to your cold water supply, the water pressure to the reverse osmosis system needs to be a minimum of 40 psi (276 kPa).
If the water pressure in the reverse osmosis system is less than 40 psi (276 kPa):

• Check to see whether the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
• Allow the storage tank on the reverse osmosis system to refill after heavy usage.
• If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter. See “Water  Filtration System.”
  If you have questions about your water pressure, call a licensed, qualified plumber.

Water System Preparation
Please read before using the water system.
IMPORTANT:

• After connecting the refrigerator to a water source or after replacing the water filter, fill and discard two full containers of ice to prepare the water filter for use before using the ice.
• Connect to potable water supply only.

Do not use water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.

1. To turn on the ice maker, simply lower the wire shutoff arm. See “Ice Maker and Storage Bin” for further instructions on the operation of your ice maker.
   NOTE: Allow 24 hours to produce the first batch of ice.

NOTE: If your model has a base grille filter system, make sure the base grille filter is installed so that the Eject button is out. See “Water Filtration System.”

Install Air Filter (on some models)
An air filter is 15 times more powerful than baking soda at reducing common food odors inside the refrigerator.
On some models, your refrigerator’s accessory packet includes an air filter which must be installed prior to use.

Installing the Air Filter
Install the air filter in the ceiling, along the back wall, of the refrigerator compartment.

1. Remove the air filter from its packaging.
2. Snap the filter into place.

Replacing the Air Filter
The disposable air filter should be replaced every 6 months. To order a replacement air filter, contact us. See “Accessories” for information on ordering.

1. Remove the used air filter by squeezing it in on the side tabs.
2. Install the new air filter by snapping it into place.

Install Produce Preserver (on some models)
The produce preserver absorbs ethylene to slow the ripening process of many produce items. As a result, certain produce items will stay fresh longer.
Ethylene production and sensitivity vary, depending on the type of fruit or vegetable. To preserve freshness, it is best to separate produce with sensitivity to ethylene from fruits that produce moderate-to-high amounts of ethylene.

Installing the Produce Preserver

CAUTION: IRRITANT
MAY IRRITATE EYES AND SKIN. DANGEROUS FUMES FORM WHEN MIXED WITH OTHER PRODUCTS.
Do not mix with cleaning products containing ammonia, bleach, or acids. Do not get in the eyes, on the skin, or on clothing. Do not breathe dust. Keep out of reach of children.
FIRST AID TREATMENT: Contains potassium permanganate. If swallowed, call a Poison Control Center or doctor immediately. Do not induce vomiting. If in the eyes, rinse with water for 15 minutes. If on the skin, rinse with water.

1. Wash the interior of a drawer with a solution of mild dish soap and warm water and dry thoroughly.
2. Find the package containing the Produce Preserver inside the refrigerator and install the Produce Preserver into the drawer according to the instructions provided in the package.

Replacing the Produce Preserver
The disposable packets should be replaced every 6 months or when the status indicator changes completely from white to red. To order replacements, contact us. See the “Accessories” section for information on ordering.

1. Remove the used packets from the produce preserver housing.
2. Remove the used status indicator.
3. Install the replacement packets and status indicators using the instructions included in the package.

REFRIGERATOR USE

Power On/Off Switch
If you need to turn the power to your refrigerator On or Off, you must remove the top grille assembly to access the power switch.  Turn the power to the refrigerator Off before plugging/unplugging the unit, or when cleaning your refrigerator.
To Remove Top Grille:

1. Grasp both ends of the top grille.
2. Pull the bottom out. Then, push the top grille straight up and pull it straight out. Place the grille on a soft surface.

To Replace Top Grille:

1. Insert top grille hooks (located on the back of the top grille) onto mounting bolts on the side trim.
2. Pull the grille down slightly and push the bottom in to lock it into place.

Turn Power On or Off:

1. Remove top grille.
2. Press the power switch to the On or Off position.
3. Replace the top grille.

IMPORTANT: Be sure the power switch is set to the On position after cleaning the refrigerator.

Ice Maker and Storage Bin
IMPORTANT: After connecting the refrigerator to a water source or replacing the water filter, fill and discard two full containers of ice to prepare the water filter for use,  before using the ice.
Turn the Ice Maker On/Off

1. To turn ON the ice maker, simply lower the wire shutoff arm.
   NOTE: Your ice maker has an automatic shutoff. As ice is made, the ice cubes will fill the ice storage bin and the ice cubes will raise the wire shutoff arm to the OFF (arm up) position. Do not force the wire shutoff arm up or down.
2. To manually turn off the ice maker, lift the wire shutoff arm to the OFF (arm up) position and listen for the click.

Ice Storage Bin Care
NOTE: It is normal for ice to stick together in the ice bin. It is recommended that the ice bin be emptied and cleaned as needed.
To clean the ice storage bin:

1. Slide the ice bin out of the freezer, and then lift it up and out.
2. Empty the ice bin. Use warm water to melt the ice if necessary.
   NOTE: Do not use anything sharp to break up the ice in the bin. This can cause damage to the ice bin and the dispenser mechanism.
3. Wash the ice bin with warm water and a mild detergent, rinse well, and dry thoroughly. Do not use harsh or abrasive cleaners or solvents.

REMEMBER:

• Allow 24 hours to produce the first batch of ice.
• It may take 3 to 4 days for the ice bin to completely fill, if no ice is used.
• The quality of your ice will be only as good as the quality of the water supplied to your ice maker.
• Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor quality ice. If a  softened water supply cannot be avoided, make sure the water softener is operating properly and is well maintained.
• It is normal for the ice cubes to be attached to the corners. They will break apart easily.
• Do not store anything inside the ice bin.

Water Filtration System
Do not use water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.

Water Filter Indicator (on some models)
The water filter indicator, located on the control panel, will help you know when to change the water filter.
A replacement water filter should be ordered when “Order Filter” is displayed. It is recommended that you replace the filter when “Replace Filter” is displayed or when water flow to your water dispenser and/or ice maker decreases noticeably. See “Changing the Water Filter” later in this section. After changing the water filter, press and hold FILTER  RESET for 3 seconds until the “Order Filter” or “Replace Filter” indicator light disappears.

Changing the Water Filter
The water filter is located in the base grille below the freezer compartment door. It is not necessary to remove the base grille to remove the filter.

1. Remove the filter by pressing the eject button and pulling it straight out on the filter cap.
   NOTES:
   • Avoid twisting the cap when removing the filter because this could cause the cap to come off. If this occurs, replace the cap and pull the filter straight out.
   • There will be water in the filter. Some spilling may occur.
2. Remove the cap by turning it counterclockwise until it stops.
   IMPORTANT: Do not discard the cap. It is part of your refrigerator. Keep the cap to use with the replacement filter.
3. Align the ridge on the cap with the arrow on the new filter, and then turn the cap until it snaps into place.
4. Remove the covers from the O-rings. Be sure the O-rings are still in place after the covers are removed.
5. Place the cap (removed in Step 2) on the new filter. Align the ridge on the cap with the arrow on the filter. Turn the cap clockwise until it snaps into place.
6. Push the new filter into the opening in the base grille. As the filter is inserted, the eject button will depress. The eject button will pop back out when the filter is fully engaged.
7. Pull gently on the cap to check that the filter is securely in place.
8. Flush the water system. Depending on your model, see “Water and Ice Dispensers” or “Ice Maker and Storage Bin.”

Using the Ice Maker Without a Water Filter
You can operate the ice maker without a water filter. Your ice will not be filtered.

1. Remove the filter by pressing the eject button and pulling on the cap. See “Changing the Water Filter” earlier in this section.
2. Remove the cap by turning it counterclockwise until it stops.
   IMPORTANT: Do not discard the cap. It is part of your refrigerator.
3. With the cap in a horizontal position, insert the cap into the base grille until it stops.
4. Turn the cap counterclockwise until the cap slips into the attachment slot. Then, turn the cap clockwise until it is in a horizontal position.
   NOTE: The cap will not be even with the base grille.

REFRIGERATOR FEATURES

Refrigerator Shelves
Important information to know about glass shelves and covers:
Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping.  Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.
The shelves in your refrigerator are adjustable to match your individual storage needs.
Storing similar food items together in your refrigerator and adjusting the shelves to fit different heights of items will make finding the exact item you want easier. It will also reduce the amount of time the refrigerator door is open, and save energy.

Shelves and Shelf Frames
To remove and replace a shelf/frame:

1. Remove the shelf/frame by tilting it up at the front and lifting it out of the shelf supports. Pull shelf straight out.
2. Replace the shelf/frame by guiding the rear shelf hooks into the shelf supports. Tilt the front of the shelf up until the rear shelf hooks drop into the shelf supports.
3. Lower the front of the shelf and check that the shelf is in position.

Meat Storage Guide
Store most meat in original wrapping as long as it is airtight and moisture-proof. Rewrap if necessary. See the following chart for storage times. When storing meat longer than the times given, freeze the meat.
Fresh fish or shellfish ……………………. use the same day as purchased
Chicken, ground beef, variety of meats (liver) …………………. 1-2 days
Cold cuts, steaks/roasts ………………………………………….. 3-5 days
Cured meats …………………………………………………………. 7-10 days
Leftovers – Cover leftovers with plastic wrap, aluminum foil, or plastic containers with tight lids.

Deli/Crisper Drawers
To remove and replace the deli/crisper drawers:

1. Slide the deli/crisper drawer straight out to the stop. Lift the front of the drawer with one hand while supporting the bottom with the other hand. Slide the drawer out the rest of the way.
2. To replace the deli/crisper drawer, pull out the drawer slides until they are fully extended and set the drawer on the slides. Push the drawer in toward the back until it is in the closed position.
3. Reopen the deli/crisper drawer to make sure it has been replaced properly.

Wine Rack
To remove and replace the wine rack:

1. Remove the rack by pulling it straight out from the shelf.
2. Replace the rack by sliding it in between the shelf and the wall of the refrigerator.

FREEZER FEATURES
Freezer Drawer and Pull-out Ice Bin
The freezer drawer can be used to store smaller items. The freezer drawer is not removable.
To remove and replace the ice bin:

1. Slide the ice bin out of the freezer, and then lift it up and out.
2. To replace the ice bin, pull out the drawer slides until they are fully extended, and then set the ice bin on the slides. Push the ice bin in toward the back until it is in a closed position.
3. Reopen the ice bin to make sure it has been replaced properly

Frozen Food Storage Guide
Storage times will vary according to the quality and type of food, the type of packaging or wrap used (which should be airtight and moisture-proof), and the storage temperature. Ice crystals inside a sealed package are normal. This simply means that moisture in the food and air inside the package have condensed, creating ice crystals.
Put no more unfrozen food into the freezer than will freeze within 24 hours (no more than 2 to 3 lbs of food per cubic foot [907 g -1,350 g per 28 L] of freezer space). Leave enough space in the freezer for air to circulate around packages. Be sure to leave enough room for the door to close tightly. For more information on preparing food for freezing, check a freezer guide or reliable cookbook.

DOOR FEATURES

Door Bins
Large door bins hold gallon containers and the smaller door bins hold 2-liter bottles. The door bins are adjustable and removable for easy cleaning and adjusting.
To remove and replace the door bins:

1. Remove the bin by lifting it up and pulling it out.
2. Replace the bin by sliding it in above the desired support and pushing it down until it stops.
3. Install the Top Door Bin in the top spot of the door.
4. Install remaining door bins

Gallon Door Bin
To install the gallon door bin:
NOTE: The gallon door bin can only be placed on the lower door support.

1. Position gallon door bin above lowest door adjustment slot.
2. Push down to secure bin.
3. Adjust other bins, as necessary to allow for milk or beverage container height.

Door Bins
To remove and replace the door bins:

1. Remove the bin by lifting it up and pulling it out.
2. Replace the bin by sliding it in above the desired support and pushing it down until it stops.

REFRIGERATOR CARE

Both the refrigerator and freezer sections defrost automatically.
However, clean both sections about once a month to avoid the buildup of odors. Wipe up spills immediately.
To Clean Your Refrigerator:

1. Remove the top grille. See “Power On/Off Switch.”
2. Press the power switch to OFF.
3. Remove all removable parts from inside, such as shelves, crispers, etc.
4. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.
   ■ Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on plastic parts, interior, and door liners, or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools. These can scratch or damage materials.
   ■ To help remove odors, you can wash interior walls with a mixture of warm water and baking soda (2 tbs to 1 qt [26 g to 0.95 L] of water).
5. Clean the exterior surfaces.
   Stainless steel panels: Wash stainless steel with a clean sponge or soft cloth and a mild detergent in warm water.
   ■ To keep your stainless steel refrigerator looking like new and to remove minor scuffs or marks, it is suggested that you use the manufacturer’s approved Stainless Steel Cleaner and Polish.
   IMPORTANT: This cleaner is for stainless steel parts only!
   Do not allow the Stainless Steel Cleaner and Polish to come into contact with any plastic parts such as the trim pieces, dispenser covers, or door gaskets. If unintentional contact does occur, clean the plastic part with a sponge and mild detergent in warm water. Dry thoroughly with a soft cloth. To order the cleaner, see “Accessories.”
6. Press the power switch to ON.
7. Replace the top grille. See “Power On/Off Switch.”

Lights
The lights in both the refrigerator and freezer compartments are LEDs which do not need to be replaced. If the lights do not illuminate when the door or drawer is opened, call for assistance or service. In the U.S.A., call 1-800-422-1230. In Canada call 1-800-807-6777.

Power Interruptions
If the power will be out for 24 hours or less, keep the door or doors closed (depending on your model) to help food stay cold and frozen.
If the power will be out for more than 24 hours, do one of the following:

• Remove all frozen food and store it in a frozen food locker.
• Place 2 lbs (907 g) of dry ice in the freezer for every cubic foot (28 L) of freezer space. This will keep the food frozen for 2 to 4 days.
•  If neither a food locker nor dry ice is available, consume or can perishable food at once.

REMEMBER: A full freezer stays cold longer than a partially filled one. A freezer full of meat stays cold longer than a freezer full of baked goods. If you see that food contains ice crystals, it may be refrozen, although the quality and flavor may be affected. If the condition of the food is poor, dispose of it.

Vacation Care
Your refrigerator is equipped with the Sabbath mode feature, which is designed for the traveler or for those whose religious observances require turning off the lights and ice maker. By selecting this feature, the temperature set points remain unchanged, the ice maker will be disabled and the interior lights will turn off. For the most efficient refrigerator operation, it is recommended to exit Sabbath mode when it is no longer required.

If You Choose to Leave the Refrigerator On While You’re Away:

1. Use up any perishables and freeze other items.
2. Press the SABBATH touchpad.
3. If your refrigerator has an automatic ice maker, shut off the water supply to the ice maker.
4. Empty the ice bin.
5. When you return from vacation, press the SABBATH touchpad to return to normal operation.

If You Choose to Turn Off the Refrigerator Before You Leave:

1. Remove all food from the refrigerator.
2. If your refrigerator has an automatic ice maker:
   ■ Turn off the water supply to the ice maker at least one day ahead of time.
   ■ When the last load of ice drops, raise the wire shutoff arm to the OFF (up) position.
3. Under the Fridge or Freezer menu, press and hold COOLING OFF for 3 seconds to turn off cooling.
   NOTE: To turn off the power completely, use the power ON/OFF switch located behind the top grille. See “Power On/Off Switch.”
4. Clean the refrigerator, wipe it, and dry well.
5. Tape rubber or wood blocks to the tops of both doors to prop them open far enough for air to get in. This stops odor and mold from building up.
   When you get to your new home, put everything back and refer to the “Installation Instructions” section for preparation instructions.
   Also, if your refrigerator has an automatic ice maker, remember to reconnect the water supply to the refrigerator.

TROUBLESHOOTING

First, try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual,  or visit http://www.kitchenaid.com/customer-service. In Canada, visit www.kitchenaid.ca (the website may not be compatible with some mobile devices). Contact us by mail with any questions or concerns at the address below:

Please include a daytime phone number in your correspondence.

Refrigerator Operation

The refrigerator will not operate

• Power cord unplugged? Plug into a grounded 3-prong outlet.
• Is the outlet working? Plug in a lamp to see if the outlet is working.
• A household fuse has blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
• Are controls on? Make sure the refrigerator controls are on. See “Using the Control(s).”
• New installation? Allow 24 hours following installation for the refrigerator to cool completely.
  NOTE: Adjusting the temperature controls to the coldest setting will not cool either compartment more quickly.

The motor seems to run too much
Your new refrigerator may run longer than your old one due to its high-efficiency compressor and fans. The unit may run even longer if the room is warm, a large food load is added, doors are opened often, or if the doors have been left open.

The refrigerator seems noisy
Refrigerator noise has been reduced over the years. Due to this reduction, you may hear intermittent noises from your new refrigerator that you did not notice from your old model. Below are listed some normal sounds with explanations.

• Buzzing – heard when the water valve opens to fill the ice maker.
• Pulsating – fans/compressor adjusting to optimize performance.
• Hissing/Rattling – the flow of refrigerant, movement of water lines, or from items placed on top of the refrigerator.
•  Sizzling/Gurgling – water dripping on the heater during defrost cycle.
•  Popping – contraction/expansion of inside walls, especially during initial cool-down.
• Water running – may be heard when the ice melts during the defrost cycle and water runs into the drain pan.
•  Creaking/Cracking – occurs as ice is being ejected from the ice maker mold.

There is no audible door open alarm
Has the door been open for less than 5 minutes? The door open alarm will only flash when the door has been open for 5 minutes. The audible alarm will sound the first time the door is left open for more than 5 minutes. Subsequent door open alarms will only flash. You must reset the audible alarm each time. See “Using the Control(s).”
The doors will not close completely

• Did the door block open? Move food packages away from the door.
• Bin or shelf in the way? Push bin or shelf back in the correct position.

The doors are difficult to open

• Are the gaskets dirty or sticky? Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with a soft cloth.
  The lights do not work
• Is the refrigerator in Sabbath mode? See “Using the Controls.”
• Has the door been open for more than 10 minutes? See“Using the Controls.”

Temperature and Moisture

The temperature is too warm

•  New installation? Allow 24 hours following installation for the refrigerator to cool completely.
•  Door(s) opened often or left open? Allows warm air to enter the refrigerator. Minimize door openings and keep doors fully closed.
•  A large load of food added? Allow several hours for the refrigerator to return to normal temperature.
•  Are controls set correctly for the surrounding conditions? Adjust the controls to a setting colder. Check the temperature in 24 hours. See “Using the Control(s).”
•  Refrigerator not cooling? For models with digital controls, turn the refrigerator OFF and then ON to reset. If this does not correct the problem, call for service.
•  Are air vents blocked? Remove any item from in front of the air vents.

There is interior moisture buildup
NOTE: Some moisture buildup is normal.

• Humid room? Contributes to moisture buildup.
• Door(s) opened often or left open? Allows humid air to enter the refrigerator. Minimize door openings and keep doors fully closed.

Ice and Water
The ice maker is not producing ice or not enough ice

• Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
• Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
• Ice maker turned on? Make sure the wire shutoff arm or switch (depending on the model) is in the ON position.
•  New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
• Freezer door closed completely? Firmly close the freezer compartment door. If the freezer compartment door will not close all the way, see “The doors will not close completely,” earlier in this section.
• A large amount of ice recently removed? Allow 24 hours for the ice maker to produce more ice.
• Ice cube jammed in the ice maker ejector arm? Remove ice from the ejector’s arm with a plastic utensil.
• Water filter installed on the refrigerator? Remove the filter and operate the ice maker. If ice volume improves, then the filter may be clogged or incorrectly installed. Replace the filter or reinstall it correctly.
• Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”

The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.

• Water shutoff valve not fully open? Turn the water shutoff valve fully open.
• Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
• Water filter installed on the refrigerator? Remove the filter and operate the ice maker. If ice quality improves, then the filter may be clogged or incorrectly installed. Replace the filter or reinstall it correctly.
• Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”
• Do questions remain regarding water pressure? Call a licensed, qualified plumber.

Ice is sticking together in the ice storage bin

• It is normal for frost to be on top of the ice storage bin due to the normal opening and closing of the freezer.
• It is normal for ice to stick together when it is not dispensed or used frequently. It is recommended that the ice storage bin be emptied and cleaned as needed. See “Ice  Maker and Storage Bin.”

Off-taste, odor, or gray color in the ice

• New plumbing connections? New plumbing connections can cause discolored or off-flavored ice.
• Did ice store too long? Discard ice. Wash ice bin. Allow 24 hours for the ice maker to make new ice.
• Odor transfer from food? Use airtight, moisture-proof packaging to store food.
• Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.
• Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing.

ASSISTANCE OR SERVICE

If You Need Service
Please refer to the warranty page in this manual.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you use only factory specified parts. Factory-specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID ® appliance.
To locate factory specified parts in your area, call us or your nearest designated service center.

In the U.S.A.
Call the KitchenAid Customer eXperience Center toll-free at 1-800-422-1230, or visit our website at www.kitchenaid.com.
Our consultants provide assistance with:

•  Features and specifications on our full line of appliances.
•  Referrals to local KitchenAid brand dealers.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
•  Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

For Further Assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances Customer Experience Center 553 Benson Road Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

In Canada
Call the KitchenAid Canada LP Customer eXperience Centre toll-free 1-800-807-6777 or visit our website at www.kitchenaid.ca. Our consultants provide assistance with:

• Scheduling of service. KitchenAid®appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in  Canada.
• Features and specifications on our full line of appliances.
• Referrals to local KitchenAid brand dealers.
• Use and maintenance procedures.
• Accessory and repair parts sales.

For Further Assistance
If you need further assistance, you can write to KitchenAid
Canada LP with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Experience Centre 200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence

ACCESSORIES

The following accessories are available for your refrigerator. To order an accessory, contact us, and ask for the part number.
In the U.S.A., visit our website www.kitchenaid.com  or call 1-800-422-1230.
In Canada, visit our web page www.kitchenaid.ca or call 1-800-807-6777.
Affresh ® Stainless Steel Cleaner:
In the U.S.A., order Part #W10355016
In Canada, order Part #W10355016B
Affresh ® Stainless Steel Wipes:
In U.S.A., order Part #W10355049
In Canada, order Part #W10355049B
Affresh ® Kitchen & Appliance Cleaner: 
In U.S.A., order Part #W10355010
In Canada, order Part #W10355010B
Replacement Water Filter:
In U.S.A., order Part #4396841 (T2RFWG2)
In Canada, Order Part #4396841B (T2RFWG2)
Air Filter:
Order Part #W10311524
Produce Preserver Keep Fresh Packet Refill:
Order Part #P1KC6R1

PERFORMANCE DATA SHEETS

Water Filtration System
Model EDR3RXD1B/P1WB2 Capacity 200 Gallons (757 Liters) with PID; 100 Gallons (378 Liters) without PID Replacement Filter EDR3RXD1, EDR3RXD1B, and KAD3RXD1

System tested and certified by NSF International against NSF/ ANSI Standard 42, 53, 401, and CSA B483.1 for the reduction of contaminants specified on the Performance Data Sheet.

This system has been tested according to NSF/ANSI Standards 42, 53, 401, and CSA B483.1 for the reduction of the substances listed below. The concentration of the  indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system, as specified in NSF/ANSI Standards 42, 53, 401, and CSA B483.1

Test Parameters: pH = 7.5 ± 0.5 unless otherwise noted. Flow = 0.5 gpm (1.89 Lpm). Pressure = 60 psig (413.7 kPa).
Temperature = 68°F to 71.6°F (20°C to 22°C). Rated service capacity = 200 gallons (757 liters).
The compounds certified under NSF 401 have been deemed as “emerging compounds/incidental contaminants.” Emerging compounds/incidental contaminants are those compounds that have been detected in drinking water supplies at trace levels. While occurring at only trace levels, these compounds can affect the public acceptance/perception of drinking water quality.

• For installation, operation, and maintenance instructions please refer to the Owners Manual.
• It is important that operational, maintenance, and filter replacement requirements be carried out for the product to perform as advertised. Property damage can occur if all
  instructions are not followed.
• The disposable cartridge must be changed at least every 6 months.
• Use replacement filter part #EDR3RXD1/EDR3RXD1B.
• The filter monitor system measures the amount of water that passes through the filter and alerts you when it is time to replace the filter. To learn how to check the water filter status, see “Using the Controls” or “Water Filtration System” in the User Instructions or User Guide.
• After changing the water filter, flush the water system. See “Water and Ice Dispensers” or “Water Dispenser” in the User Instructions or User Guide.
• These contaminants are not necessarily in your water supply. While testing was performed under standard laboratory conditions, actual performance may vary.

Consumer Support 1.800.442.9991
By Whirlpool Corporation
2000 North M63
Benton Harbor, MI 49022
Made in Taiwan.
*Class I particle size: >0.5 to 1 um
† Based on the use of Cryptosporidium parvum oocysts
†† Fibers greater than 10 um in length
® NSF is a registered trademark of NSF International.

• For installation, operation, and maintenance instructions please refer Owner’s Manual.
• The product is for cold water use only.
• The water system must be installed in compliance with state and local laws and regulations.
• Do not use water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts. EPA Est. No. 082047-TWN-001.
• Refer to the “Warranty” section (in the User Instructions or User Guide) for the Manufacturer’s limited warranty, name, and telephone number.

• Your water filtration system will withstand up to 120 pounds per square inch (psi) water pressure. If your water supply is higher than 80 psi, install a pressure-reducing valve before installing the water filtration system.

W11511883A
W11578281A-SP
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