Hoover Steam Complete Pet User Manual

HOOVER Steam Complete Pet User Manual

Welcome to HOOVER® ownership.
Make it official.
Register your product by:

Visit Hoover.com
Calling 1-800-944-9200

IT’S GUARANTEED.
Get cleaning confidence for up to 2 years with the HOOVER® limited warranty. See warranty for complete details.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS
When using an electrical steam cleaner, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS STEAM CLEANER.
WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

Fully assemble product prior to use.
Operate steam cleaner only at voltage specified on data label on back of steam cleaner.
Do not leave steam cleaner when plugged in. Unplug from outlet when not in use and before cleaning or servicing.
Do not use outdoors or store outdoors.
Do not use for space heating purposes.
Do not immerse in water.
Do not allow to be used as a toy. Not intended for use by children age 12 and under. Close supervision is necessary when used by or near children. To avoid injury or damage, keep children away from product, and do not allow children to place fingers or other objects into any openings · Do not use any extension cord with this product.
Do not handle the plug, or the Steam Cleaner with wet hands.
Do not operate the Steam Cleaner without footwear.
Do not place hands or feet under the Steam Cleaner while it is in operation as the unit gets very hot and may create a burn hazard.
Use only on flat, horizontal surfaces. Do not use the Steam Floor Head on walls, counter tops or windows.
To protect against a risk of electric shock, do not immerse the Steam Cleaner into water or any other liquids.
Use only as described in this manual. Use only manufacturer’s recommended attachments and products.
Do not use product with damaged cord or plug. If product is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-944-9200 prior to continuing use.
Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not place product on cord. Do not run steam cleaner over cord. Keep cord away from heated surfaces.
Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
Do not put any object into openings. Do not use with any opening blocked.
Keep hair, loose clothing, fingers, and all parts of body away from openings.
Turn off all controls before unplugging.
Use extra care when cleaning on stairs. When not in use do not place steam cleaner on stairs or furniture, as it may result in injury or damage.
To avoid burn or injury, do not apply steam directly to any person or animal.
Only use water to refill the water tanks. Do not use any type of chemicals or additives in the water tank.
Do not add descaling, aromatic, alcoholic products, cleaning solutions, scented perfumes, oils or any other chemicals to the water used in this steam cleaner as this may damage the steam cleaner or make it unsafe for use. While this Steam Cleaner is designed for tap water, to increase effectiveness of the steam and to avoid build up of materials, you may use distilled water.
Do not use Steam Cleaner in an enclosed space filled with vapor given off by oil-based paint, paint thinners, some moth proofing substances, flammable dust, or other explosive or toxic vapors.
When in use, never turn the steam cleaner over or use while on its side.
Allow Steam Cleaner sufficient time to cool prior to removing the microfiber pad.
Before cleaning, unplug the power cord from the electrical outlet and clean with a dry or damp cloth. Do not pour water or use alcohol, benzene or paint thinner on the steam cleaner.
Do not use in areas where flammable or combustible liquids, such as gasoline may be present.
Do not use without microfiber pad properly attached to mophead.
Do not clean over floor electrical outlets.
Do not use the Floor Head on leather, wax polished furniture or floors, synthetic fabrics, velvet or other delicate, steam sensitive materials.
Do not operate Steam Cleaner without water in water tanks.
Unplug Steam Cleaner from outlet before filling, rinsing or cleaning. Do not fill water tanks. with more than recommended amount of water. Do not fill second water reservoir with more than recommended amount of detergent and water.
CAUTION: TO REDUCE THE RISK OF DAMAGE:
Check and follow flooring manufacturers warranty and recommendations regarding the use of steam mops PRIOR to using this product on your floors and carpets.
Store appropriately indoors in a dry place. Do not expose machine to freezing temperatures.
Never use Steam Cleaner without microfiber pad attached.
Never leave Steam Cleaner in one spot or on any surface for any period of time when pump is turned on and steam is activated.

WARNING:
TO REDUCE THE RISK OF ELECTRIC SHOCK, THIS APPLIANCE HAS A POLARIZED PLUG (ONE BLADE IS WIDER THAN THE OTHER). THIS PLUG WILL FIT IN A POLARIZED OUTLET ONLY ONE WAY. IF THE PLUG DOES NOT FIT FULLY IN THE OUTLET, REVERSE THE PLUG. IF IT STILL DOES NOT FIT, CONTACT A QUALIFIED ELECTRICAN TO INSTALL THE PROPER OUTLET. DO NOT CHANGE THE PLUG IN ANY WAY.

Getting started with your steam cleaner

CARTON CONTENTS

A. Handle
B. Steam Cleaner Body (Main Water Tank and Supplemental Water Tank attached)
C. Multi-Surface Microfiber Pads (x2) *quantities vary per model
D. Carpet Glider
E. Water Filter (Pre-assembled in steam cleaner, remove main water tank to expose filter)
F. Hose
G. Squeegee Tool**
H. Upholstery Cloth Tool**
I. Large Plastic Brush**
J. Small Plastic Brush**
K. Metal Brush**
L. Grout Brush**
M. Scraper Nozzle**
N. Concentration Nozzle**
O. Detail Nozzle**
P. Accessory Bag**
Remove all parts from carton and identify each item shown. Make sure all parts are located before disposing of packing materials. **Select models only

Assembly

1 Insert the body into the floor head until it clicks into place.

2 Insert the handle until it clicks into place.

3 To stand steam cleaner upright, push handle down until clicks into place.

4 Insert tools into the back of the steam cleaner.

Cord storage

1 Wrap cord around release hooks for convenient storage. Attach the plug end to the cord.

Attach microfiber pad

WARNING: To reduce the risk of personal injury – Unplug the steam cleaner when assembling the accessories.

IMPORTANT: Never use the Steam Cleaner without the Microfiber Pad correctly attached to the Floor Head.

The “Multi-Surface Microfiber Pad” can be used on all sealed hard floor surfaces as well as carpet. When using on carpet the carpet glider attachment should be utilized as directed in the “Refreshing Carpet” section of this manual.

1 Place the cleaning pad on the floor white side facing up. Place steam cleaner on top of pad making sure the Floor Head covers the entire pad. Hook and loop feature on the bottom of the mop will hold the pad in place.

How to use

Handle
Steam Trigger (behind)
Handheld release button
Handheld Steam Trigger
Supplemental Water Tank Control Dial
Steam Ready Indicator
Steam Control Dial
On/Off Switch
Main Water Tank
Hard Water Filter (hidden)
Tile & Grout Scrub Brush (hidden)
Floorhead
Steam Stream™ on/off button
Handle Release Button
Secondary Water Tank
Quick Cord Release Hook
Tool Storage
Floorhead Release Button
Carpet Glider

Before you begin cleaning
Filling the water tanks
WARNING: To avoid the risk of personal injury Turn off, unplug, and allow to cool before servicing or filling water tank. Do not use hot or boiling water to fill water tanks.

IMPORTANT: DO NOT ADD SOLUTION TO THE MAIN WATER TANK.

NOTE: When the tank is turned upright it may allow a few drops to drip from cap. This is normal.

1 Press the Main Water Tank release buttons and pull the water tank to remove.

2 Pull the tab on the Main Water Tank cap to open.

3 Fill the Main Water Tank with water only to fill line, replace the cap and push firmly to close.

4 Slide the Main Water Tank back into the machine until it clicks into place.

5 To remove the Supplemental Water Tank press both release buttons and pull to release.

6 Twist the Supplemental Water Tank cap counter clockwise and lift to remove.

7 Pour water to the water fill line. See tank fill line for reference.

8 Replace the Supplemental Water Tank cap and twist clockwise to close.

9 Insert the Supplemental Water Tank back into the machine until it clicks into place.

Using your machine

The steam cleaner and accessories get very hot during use, always allow them to cool down before handling.
Always unplug and switch off the steam cleaner when assembling.
Always switch off the steam cleaner before emptying the water tanks or changing the cleaning pads/accessories.
IMPORTANT: Please refer to floor manufacturer’s care recommendations before use and test the steam cleaner on a discrete area of flooring to begin with.
When using steam cleaner, basic safety precautions should always be observed.
Don’t aim the steam cleaner at people, animals, plants or electrical components such as interior of ovens or wires. Never touch the steam spray or floor head from a short distance. (There is a risk of scalding)
The steam cleaner is equipped with a thermostat and a thermal cut out. If for any reason the steam cleaner overheats it will switch off. If this happens turn off and unplug the steam cleaner, allow to cool for a least 2 to 4 hours and re-start.

WARNING: Never leave the Steam Cleaner in one spot on any surface for an extended period of time with a damp or wet Microfiber pad attached as this may damage the floor surface. When cleaning hard floors, your Steam Cleaner should only be used on tiles, linoleum, sealed hardwood flooring, laminate, vinyl and sealed stone floors. If used on waxed flooring, you may experience loss of glossiness. To reduce the risk of personal injury, unplug the steam cleaner when assembling the accessories. Do not clean over floor electrical outlets. Do not use steam cleaner or press the Steam Trigger without water in the Main Water Tank.

IMPORTANT: Never use the Steam Cleaner without the Microfiber pad properly attached to the Floor Head.

WARNING: To reduce the risk of personal injury Unplug the steam cleaner when assembling the accessories.

1 Place the microfiber pad on the floor white side facing up. Place floor head onto pad making sure the entire pad covers the floor head.

2 Plug into an outlet and Push On/Off switch to turn ON (I=ON). The blue light will illuminate to show power on. The green light will illuminate to show the steam mop is ready to use.

3 Adjust the steam dial to desired setting.

4 Utilize the Supplemental Water Tank by turning the dial to “LARGE AREA” when cleaning large spaces and turn the dial to “SMALL AREA” for quick cleaning.

5 To recline the steam cleaner place foot here and pull handle backwards.

6 To produce steam squeeze the trigger in short bursts. Don’t hold the trigger continuously to prevent over saturating floors.

7 Move the steam cleaner slowly backwards and forwards across the floor. Squeeze and release trigger as required.

TO SANITIZE HARD SURFACES
Turn the steam control dial to “MAX” position. Connect the microfiber pad and run a minimum of 6 strokes at a medium pace (5-7 seconds per 32″ stroke) across same area. Allow to dry.

Refreshing carpets

WARNING: To reduce the risk of personal injury – Unplug the steam cleaner when assembling the accessories.

WARNING: Do not clean over floor electrical outlets. Do not use steam cleaner or press the Steam Trigger without water in the Main Water Tank.

IMPORTANT: When using on carpets, always ensure the multi-surface Microfiber Pad is properly attached to the Floor Head.

1 Place the microfiber pad on the floor white side facing up. Place floor head onto pad making sure the entire pad covers the floor head.

2 With microfiber pad attached, hook the steam cleaner into the front of the carpet glider and push to clip into place. Carpet glider should only be used when refreshing carpets.

3 Push On/Off button to power steam cleaner on and off.

5 To recline steam cleaner, place foot here and pull handle backwards. 13

6 To produce steam, squeeze the trigger. To prevent overly wetting the carpet, avoid holding the trigger continuously.

7 Move the steam cleaner slowly backwards and forwards across the carpet.

8 To release the carpet glider, place foot on clip and push down. Lift steam cleaner to unhook and remove.

Using tile and grout scrub brush and SteamStream™

1 Place foot on outer floor head and gently pull away steam cleaner to release the tile and grout scrub brush.

2 Move steam cleaner back and forth across the floor, getting into corners and awkward places.

3 To engage SteamStreamTM from the front nozzle, press the SteamStreamTM button to activate, and squeeze the trigger to release steam. Press the SteamStreamTM button to turn OFF (0=OFF).

WARNING: Do not clean over floor electrical outlets. Do not use steam cleaner or press the Steam Trigger without water in the Main Water Tank.
WARNING: Scrub brush bristles may damage wood floors.
IMPORTANT: Always switch off the steam cleaner before attaching or removing the floor head.
IMPORTANT: Scrub brush only recommended for tile and grout cleaning only.

Using the handheld steamer

1 Lift the handheld release button and gently pull the handheld to release from the steam cleaner.

2 Remove Main Water Tank and refill before use.

3 When using the handheld steamer always attach the concentration nozzle or hose. Push onto the handheld nozzle and twist clockwise to lock into position.

WARNING: Turn off, unplug and allow steam cleaner to cool before servicing or filling Main Water Tank.
CAUTION: Turn off, unplug and allow steam cleaner to cool before removing accessories. Always have the nozzle pointed away from you and others during installation.

WARNING: To avoid burn injury, do not touch the steam cleaning nozzle or adjacent surfaces when steam cleaning or when the nozzle is heated.

4 Adjust the dial on the front of the handheld to desired steam setting.

5 To Turn unit ON, push switch to (I=ON).

6 To produce steam push the trigger with your thumb in short bursts. Don’t hold the trigger continously to prevent over wetting.

7 Insert the handheld back into the machine until it clicks into place.

Using small accessories

CAUTION: Turn off, unplug and allow steam cleaner to cool before removing accessories. Always have the nozzle pointed away from you and others during installation.

1 Small tools can be attached via concentration nozzle. Twist clockwise until locked into position and secure. To remove concentration nozzle, turn counter-clockwise.

Using large accessories

1 Larger accessories can be attached using the concentration nozzle or hose. To attach the hose twist clockwise until locked into position and secure. To remove hose, turn counter-clockwise.

Using the tools
Concentration nozzle

1 Use to remove soap scum in baths and shower enclosures and to clean heavily soiled areas in kitchens.

Brushes

2 Ideal for any surface from tiles, sinks, toilets and oven tops.

Squeegee tool*

3 Great for leaving your windows, tiles and mirrors gleaming. * Select models only

Upholstery/cloth tool*

4 Attach the cloth to the squeegee tool for use on upholstery and clothes. * Select models only

IMPORTANT: Faucets should be turned off when steaming around them. Don’t steam clean ovens, oven surfaces or grills when hot. Allow to cool to room temperature.

Grout brush

5 Lifts embedded dirt from in between tiles.

Detail nozzle

6 For hard-to-reach areas e.g. around faucets.

Scraper nozzle

7 Ideal for removing dried on residue from ovens, work surfaces and pans.

Maintenance

This steam cleaner contains no user serviceable parts. Do not try to repair it yourself. If steam cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer Service at 1-800-944-9200 prior to continuing use.

IMPORTANT: Allow the steam cleaner to fully cool down before performing any maintenance or troubleshooting checks.

Emptying the Main Water Tank

1 Press the Main Water Tank release button and lift the water tank by the handle.

2 Pull the tab on the Main Water Tank to open.

3 Empty any excess water over the sink.

Emptying the Supplemental Water Tank

4 Rinse Main Water Tank with water and push Main Water Tank tab firmly to close before replacing back onto the machine.

5 Push both Supplemental Water Tank release buttons then lift to remove.

6 Twist Supplemental Water Tank cap counterclockwise and lift to remove.

7 Empty any excess water over the sink.

8 Rinse Supplemental Water Tank with water and replace cap, turn clockwise to tighten before replacing back onto the machine.

Removing cleaning pads

WARNING: To reduce the risk of personal injury – Unplug Steam Cleaner before servicing and allow to cool.
IMPORTANT: Never use bleach or fabric softener when washing the pad.

1 Hold corner of pad down with foot and lift steam cleaner to peel away.

2 All cleaning pads are machine washable on WARM setting. For best results lay flat to dry. Allow to fully dry before use.

Replacing the hard water filter

WARNING: To reduce the risk of personal injury – Unplug Steam Cleaner before servicing and allow to cool.

IMPORTANT: The condition of the filter affects the performance of your machine. Check and change filter (depending on level of use and water conditions in your area). Do not operate Steam Cleaner without Water Filter in place.

1 Remove the Main Water Tank to access the hard water filter.

2 Pull to remove the hard water filter.

3 New filter has a (beige/cream color).

4 Ensure the hard water filter is properly snapped back in place when performing maintenance.

5 Hard water filter should be replaced every 6-8 months or when discolored.

WHAT TO BUY:
Contact a HOOVER® customer service representative at 1-800-944-9200 for replacement details: Part # 440006653 or visit www.hoover.com.

Clearing blockages

WARNING: To reduce the risk of personal injury Unplug Steam Cleaner before servicing and allow to cool.

1 If there is an obstruction to the steam flow through the machine, steam may release through the bleed valve.

2 To remove the floor head from the body push the floor head release button and lift.

3 After the floor head is removed, use a thin object such as a paper-clip (in the area shown), to remove the blockage.

4 With the pad removed from the floor head, insert a small thin object such as a paper-clip in to the steam holes to remove a blockage. 24

Need Help?

If you need further assistance:
If your product needs servicing within the warranty period, please contact Customer Service at 1-800-944-9200; Mon-Fri 9am-6pm EST. Always identify your steam cleaner by the complete model number when requesting information or ordering parts. (The model number of the steam cleaner is located on the data plate)
PLEASE DO NOT RETURN THIS STEAM CLEANER TO THE STORE.

Storage

Unplug the power cord.
Allow time to cool.
Empty the residual fluid from the the Main Water Tank and Supplemental Water Tank and clean the external surface with a dry cloth. Allow to dry.
Re-install the Main Water Tank and Supplemental Water Tank.

QUESTIONS OR CONCERNS?
Contact Us: 1-800-944-9200
If you have any questions or, visit Hoover.com or connect with us: Twitter: @HooverUSA Facebook: facebook.com/hoover Do not return to store. See back of product for model number.

Troubleshooting

This Steam Cleaner contains no user serviceable parts. Do not try to repair it yourself. If steam cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer Service at 1-800-944-9200 for further instruction prior to continuing use. USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING.

WARNING: To reduce the risk of personal injury – Unplug Steam Cleaner before servicing and allow to cool.

WARRANTY

LIMITED WARRANTY FOR HOOVER® PRODUCT
TWO YEAR LIMITED WARRANTY (DOMESTIC USE) If this product is not as warranted, contact TTI Floor Care North America Customer Service at 1-800-944-9200. Please have available the proof of purchase and model number for the warranted product.
WHAT THIS LIMITED WARRANTY COVERS: This limited warranty provided by Royal Appliance Mfg. Co., doing business as TTI Floor Care North America (referred to hereafter as “Warrantor”) applies only to products purchased in the U.S. (including its territories and possessions), a U.S. Military Exchange, or Canada. When used and maintained in normal household use and in accordance with the Owner’s Guide, this product is warranted against original defects in material and workmanship for TWO years from the date of original purchase (the “Warranty Period”). If Warrantor determines that the issue you are experiencing is covered under the terms of this warranty (a “covered warranty claim”), we will, at our sole discretion and free of charge (subject to the cost of shipping), either (i) repair your product; (ii) ship you a replacement product, subject to availability; or (iii) in the event that the applicable parts or replacement are not reasonably available, ship you a similar product of equal or greater value. In the unlikely event that we are unable to repair your product or ship a replacement or similar product, we reserve the right, at our sole discretion, to issue you a refund or store credit (if applicable) of the actual purchase price at the time of the original purchase as reflected on the original sales receipt. Parts and replacements may be new, refurbished, lightly used, or remanufactured, in Warrantor’s sole discretion.

WHO THIS LIMITED WARRANTY COVERS: This limited warranty extends only to the original retail purchaser, with original proof of purchase from Warrantor or an authorized dealer of Warrantor products, in the U.S., U.S. Military Exchanges, and Canada.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This warranty does not cover use of the product in a commercial operation (such as maid, janitorial, and equipment rental services, or any other income-generating activity); improper maintenance of the product; the product if it has been subject to misuse, negligence, neglect, vandalism, or the use of voltages other than that on the data plate of this product. This warranty does not cover damage resulting from an act of God, accident, owner’s acts or omissions, service of this product by other than Warrantor or a Warrantor authorized service provider (if applicable), or other acts beyond the control of Warrantor. This warranty also does not cover use outside the country in which the product was initially purchased, or resale of the product by the original owner. Pick-up, delivery, transportation, and house calls are not covered by this warranty. In addition, this warranty does not cover any product that has been altered or modified, or repairs made necessary by normal wear or the use of other products, parts, or accessories which are either incompatible with this product or adversely affect this product’s operation, performance, or durability. Normal wear items are not covered under this warranty. Depending on the product, normal wear items may include, but are not limited to, belts, filters, brush rolls, blower fans, blower and vacuum tubes, and vacuum bags and straps. OTHER

IMPORTANT TERMS: This warranty is not transferable and may not be assigned; any assignment made in contravention of this prohibition is void. This warranty shall be governed and construed under the laws of the state of North Carolina. The Warranty Period will not be extended by any replacement of batteries, parts, or products or by virtue of any repair performed under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY, AND ALL EXPRESS AND IMPLIED WARRANTIES OTHER THAN THE LIMITED WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. IN NO EVENT WILL WARRANTOR BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NO WARRANTIES THAT ARISE BY OPERATION OF LAW, IF APPLICABLE, SHALL EXCEED THE DURATION OF THE LIMITED WARRANTY PROVIDED HEREIN. Warrantor’s liability for damages to you for any costs whatsoever arising out of this statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase.
Some states do not allow the exclusion or limitation of incidental or consequential damages, disclaimers of implied warranties, or limitations on the duration of implied warranties, so the above exclusions, disclaimers, and/or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
GENUINE PARTS AND ACCESSORIES: We recommend using only with genuine HOOVER® solutions (for carpet and spot cleaners), parts, and accessories. Damage caused by use with other than genuine HOOVER® solutions, parts, and accessories is not covered by and may void your warranty.

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