LG AIR CONDITIONER Owner’s Manual

AIR CONDITIONER

OWNER’S MANUAL
AIR CONDITIONER
Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times.
TYPE : WINDOW (INVERTER)
EN ENGLISH
LW1817IVSM LW2217IVSM

*MFL70385017*
MFL70385017 Rev.02_100520

2 TABLE OF CONTENTS
TABLE OF CONTENTS

3 SAFETY INSTRUCTIONS
3 IMPORTANT SAFETY INSTRUCTIONS
8 PRODUCT OVERVIEW
8 Exterior Parts 8 Interior Parts
9 INSTALLATION
9 Electrical Data 10 Parts Included 11 How to Install the Unit 11 Window Requirements 11 Storm Window Requirements 12 Preparation of Cabinet 13 Cabinet Installation 14 Unit Installation
16 OPERATION
16 Control Panel and Remote Control 17 Using the Light Off Function 17 Using the Auto Clean Function 18 Wireless Remote Control 18 Ventilation 18 Air Direction 18 Additional Features

19 SMART FUNCTIONS
19 LG ThinQ Application
22 MAINTENANCE
22 Air Filter
23 TROUBLESHOOTING
23 Before Calling for Service 23 Normal Sounds You May Hear
27 WARRANTY

SAFETY INSTRUCTIONS 3 EN
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION. These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.
The following symbols are displayed on units.
This symbol indicates that this appliance uses a flammable refrigerant. If the refrigerant is is leaked and exposure to an external ignition source, there is a risk of fire.
This symbol indicates that the Operation Manual should be read carefully.
This symbol indicates that a service personnel should be handling this equipment with reference to the Installation Manual. This symbol indicates that information is available such as the Operating Manual or Installation Manual.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
injury to persons when using this product, follow basic precautions, including the following:
INSTALLATION
Before use, the appliance must be properly installed as described in this manual. Contact the authorized service technician for repair or maintenance of this unit. Contact the installer for installation of this unit. The air conditioner is not intended for use by young children or invalids without supervision. Young children should be supervised to ensure that they do not play with the air conditioner.

4 SAFETY INSTRUCTIONS
When the power cord is to be replaced, replacement work shall be performed by authorized personnel only using only genuine replacement parts.
Installation work must be performed in accordance with the National Electric Code by qualified and authorized personnel only.
Connect to a properly rated, protected, and sized power circuit to avoid electrical overload. Always plug into a grounded outlet. Do not under any circumstances, cut or remove the third (ground) prong from the power cord. When installing or moving the appliance, be careful not to pinch, crush, or damage the power
cord. Plug in the power plug properly. Do not modify or extend the power cord. Do not start/stop operation by plugging/unplugging the power cord. If the cord/plug is damaged, have it replaced by an authorized service person using authorized
replacement parts. Use a dedicated circuit. Do not disassemble or modify the product. Adhere to all industry recommended safety procedures including the use of long-sleeved gloves
and safety glasses. Use care when unpacking and installing. The edges of the product may be sharp. Disconnect the power cord or circuit breaker before installing or servicing the appliance. Keep packaging materials out of the reach of children. These materials can pose a suffocation
risk to children. Store and install the product where it will not be exposed to temperatures below freezing or
exposed to outdoor weather conditions. Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
OPERATION
Use this appliance only for its intended purpose. Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled,
or has missing or broken parts, including a damaged cord or plug. Repair or immediately replace all power cords that have become frayed or otherwise damaged.
Do not use a cord that shows cracks or abrasion damage along its length or at either end. Do not run cord under carpets or mats where it could be stepped on and damaged. Keep the cord out from under heavy objects like tables or chairs. Do not place the power cord near a heat source. Do not use an adaptor or plug the product into a shared outlet. Do not tamper with controls. If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance,
unplug it immediately, and contact an LG Electronics Customer Information Center. Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet. Do not grasp the power cord or touch the appliance controls with wet hands.

SAFETY INSTRUCTIONS 5 EN
If water enters the product, turn off the power at the main circuit, then unplug the product and call for service.
If the product has been submerged, contact an LG Electronics Customer Information Center for instructions before resuming use.
Unplug the product when unused for long periods. Unplug the product before cleaning. In the event of a gas leak (propane gas, etc.) do not operate this or any other appliance. Open a
window or door to ventilate the area immediately. This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. The interior of the product must only be cleaned by an authorized service center or a dealer. Do not use solvent-based detergent on the product. Doing so can cause corrosion or damage,
GROUNDING INSTRUCTIONS
The power cord of this appliance is equipped with a three-prong (grounding) plug. Use this with a standard three-slot (grounding) wall power outlet to minimize the hazard of electric shock. The
sure the receptacle is properly grounded. DO NOT CUT OR REMOVE THE THIRD (GROUND) PRONG FROM THE POWER PLUG. – Situations when the appliance will be disconnected occasionally; Because of potential safety
hazards, we strongly discourage the use of an adapter plug. However, if you wish to use an adapter, a TEMPORARY CONNECTION may be made. Use UL-listed adapter, available from most local hardware stores. The large slot in the adapter must be aligned with the large slot in the receptacle to assure a proper polarity connection. Attaching the adapter ground terminal to the wall receptacle cover screw does not ground the appliance unless the cover screw is metal, and not insulated, and the wall receptacle is grounded
to make sure the receptacle is properly grounded. Disconnect the power cord from the adapter, using one hand on each. Otherwise, the adapter
ground terminal might break. Do not use the appliance with a broken adapter plug. – Situations when the appliance will be disconnected often; Do not use an adapter plug in these
situations. Unplugging the power cord frequently can lead to an eventual breakage of the ground terminal. The wall power outlet should be replaced by a three-slot (grounding) outlet instead.

6 SAFETY INSTRUCTIONS
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:
INSTALLATION
Take care when installing the product that exhaust or condensation does not damage nearby property.
Follow installation instructions exactly to avoid excessive vibration or water leakage.
OPERATION
This appliance is not intended for use as a precision refrigeration system. Do not use it for special purposes such as maintaining pets, food, precision machinery, or art objects.
When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
Make sure the air inlet and outlet are free from obstructions. Use a soft cloth to clean the appliance. Do not use waxes, thinners, or harsh detergents. Do not step on or place heavy objects on top of the appliance.
Do not drink water drained from the appliance.
are used simultaneously. Do not expose people, animals, or plants to the cold or hot wind from the air conditioner for extended periods of time. Remove the batteries if the remote control is not to be used for an extended period of time. Never mix different types of batteries, or old and new batteries for the remote control.
f with clean water.
consult a doctor. Do not recharge or disassemble the batteries.
MAINTENANCE
Never use strong cleaning agents or solvents when cleaning the air conditioner or spray water. Use a smooth cloth.

REFRIGERANT (FOR R32 ONLY)

SAFETY INSTRUCTIONS 7 EN

WARNING
Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
The appliance shall be stored in a room without continuously operating ignition sources (for

CAUTION
associated with older units. Please follow all precautions and advisories. – Use caution while handling and prevent damage to unit. Do not put any holes into product for
any reason. This can cause damage to product and prevent unit from cooling. – Maintenance and cleaning of unit should be performed by trained personnel. Failure to properly
clean unit can result in damage to the refrigeration system and or the electrical system. – Make certain that all the air circulation/ventilation openings are free from obstruction. –
warranties. –
water heaters or furnaces. Also keep away from electric heaters. Damaged units should be repaired before storage.

SAVE THESE INSTRUCTIONS

8 PRODUCT OVERVIEW

PRODUCT OVERVIEW

Exterior Parts

Interior Parts

2 1

7 7
6

543

1 Control Panel 2 Remote Control 3 Air Filter 4 5 6 Front Grille 7 Air Inlet 8 Cabinet 9 Air Outlet

1 Evaporator 2 Air Guide 3 Control Box 4 Brace 5 Compressor 6 Condenser 7 Base Pan 8 Power Cord

INSTALLATION
Electrical Data
Power cord may include a current interrupter device. TEST and RESET buttons are provided on the plug case. The device should be tested on
TEST button and then the RESET button. If the TEST button does not trip or if the RESET button will not stay engaged, discontinue use of the air conditioner
for 240 V

INSTALLATION 9 EN
WARNING
This appliance should be installed in accordance with the National Electrical Code.
Use of extension cords could cause serious injury or death. – Do not use an extension cord with this window air conditioner. – Do not use surge protectors or multi-outlet adapters with this window air conditioner.
Never push the TEST button during operation. Doing so can damage the plug. – Do not remove, modify, or immerse this plug. If this device trips, the cause should be corrected before further use.

Use Wall Receptacle

Power Supply

Standard 240 V, 3-wire grounding receptacle rated 15 A / 240 VAC / 60 Hz

Use 15 A, time delay fuse or 15 A, circuit breaker.

CAUTION
The conductors inside this cord are surrounded by shields, which monitor leakage current. These shields are not grounded. Periodically examine the cord for any damage. Do not use this product in the event the shields become exposed. Avoid shock hazard. This unit cannot be user-serviced. Do not open the tamperresistant sealed portion. All warranties and performance will be voided. This unit is not intended to be used as an ON/OFF switch.

10 INSTALLATION
Parts Included (Appearance May Vary)
Foam-PE (2) (Adhesive backed)
Foam strip (Non-adhesive)

Left curtain panel

Support bracket (2)

Heatproof foam (2) (Adhesive backed)
Right curtain panel
Frame guide (2)
Window locking bracket Sill bracket (2)

Type ‘A’ Screws (12)

Type ‘B’ Screws (7)

Type ‘C’ Screws (5)

Type ‘D’ Screws (2)

Carriage Bolts (2)
Tools Needed

Lock Nuts (4)

Phillips-head screwdriver

Flat-blade screwdriver Adjustable wrench

Level

Tape measure

Scissors or Cutting Knife

Pencil

Gloves

INSTALLATION 11 EN

How to Install the Unit

1 To prevent vibration and noise, make sure
the unit is installed securely and firmly.
2 Install the unit out of direct sunlight.

3 There should be no obstacles, such as a
fence or wall, within 20″ from the back of the cabinet because it will prevent heat radiation of the condenser. Restriction of outside air will greatly reduce the cooling efficiency of the air conditioner.

Awning

Fence

Cooled air

Heat radiation

CAUTION
DO NOT cover or block any of the side and top louvers. All side louvers of the cabinet must remain exposed to the outside of the structure and unobstructed.
4 Install the unit slightly tilted so the back is
slightly lower than the front (about 1/2″). This will force condensed water to flow to the outside.
5 Install the unit with the bottom between
30″ ~60″ above the floor level.
Window Requirements
This unit is designed for installation in standard double hung windows with actual opening widths from 29″ to 41″. The top and bottom window sashes must open sufficiently to allow a clear vertical opening of 19″ from the bottom of the upper sash to the inside sill.

NOTE All supporting parts should be secured to firm
wood, masonry, vinyl, fiberglass, or metal. This product is a window air conditioner.
As such, a standard single-hung or double-hung window is required for proper installation. Non-window installations, including using sleeves or wall openings, and other installation methods are not recommended.
Storm Window Requirements
1 Windows that include a storm window frame
may prevent the air conditioner from tilting down toward the outside to drain properly. For proper drainage, attach a 2″ x 2″ piece of wood to the inner sill, trimmed to a length which fits inside the window frame. The top of the wood shim must be at least 1 1/4″ higher than the top of the storm window frame. Attach the wood securely to the sill with nails or screws.
2 If necessary, attach another 2″ x 2″ wood
strip flush against the back of the inner sill.

Wood Strip Mounted on Top of Inner Sill
Inner Sill
Nail or screw

1 1/4″ higher than storm window frame
Storm Window Frame
Outer Sill

Indoors

Outdoors

29″ to 41″ 19″ min

12 INSTALLATION
Preparation of Cabinet 1 Remove 4 screws which fasten the cabinet
at both sides and at the back. (Keep the screws for later use.)

Insert the hooks on the lower panel guides into the slots on the bottom of the cabinet.

Make sure that the flanges on the lower

panel guides will face toward the inside of

the room.

Shipping Screws

Hook

2 Slide the unit from the cabinet by gripping
the base pan handle and pulling forward while bracing the cabinet.

Indoor
5 Insert the top and bottom rails of the curtain
panels into the upper and lower panel guides.
Upper Panel Guide Left Curtain Panel
Right Curtain Panel

CAUTION
The unit is heavy. To prevent injury, use proper lifting techniques when pulling unit forward from cabinet. Obtain assistance from another person if possible.
3 Cut the window sash seals (Foam-PE)
to the proper length. Peel off the backing and attach the adhesive-backed foam to the underside of the window sash and the bottom of the window frame.

Lower Panel Guide
CAUTION
The lower panel guides are easily broken. Be careful with them when installing the cabinet.
6 Fasten the curtain panels to the unit with 10
type A screws. Fasten the screws behind the curtain panel.

Foam-PE (Adhesive backed)

Screws (Type A)

NOTE
Use a long screwdriver to make installing the screws easier.

INSTALLATION 13 EN

Cabinet Installation

3 Carefully place the cabinet back in the
window and align the cabinet track holes

Inside Sill Center Line

with the support brackets. Attach each support bracket to the cabinet through a cabinet track hole, using a type D screw

and a lock nut. Use the first track hole past

the sill bracket on the outer edge of the

Outside Sill

window sill. Tighten the lock nuts on the support brackets to secure them to the sill

brackets.

1 Open the window. Mark a line on the center
of the inside sill and extending across the

Install the cabinet with a slight tilt (about 1/2 “) downward to the outside sill

center of the outside sill.

Loosely attach each sill bracket to a support bracket using a carriage bolt and a lock nut.

about 1/2″

Sill Bracket

Support Bracket

Cabinet

Carriage Bolt

Lock Nut

2 Carefully place the cabinet in the window
and align the center hole on the cabinet bottom front with the center line marked on the window sills. Pull the bottom window sash down behind the upper guide until they meet. Align the support brackets with the cabinet track holes and mark the sill along the sides of each sill bracket. Remove the cabinet from the window and attach each sill bracket on the outside sill between the marks using 2 type B screws.

Screws (Type D)
Lock Nut
Support Bracket
CAUTION
Do not drill a hole in the bottom pan. The product is designed to operate with approximately 1/2” of water in the bottom pan. There is no need to add water if the pan is dry.

Cabinet Track Holes Center Hole

4 Mount the cabinet to the window sill using
3 type B screws in the holes on the front angle.

Screws (Type B)
Sill Bracket

Sash Track
Front Angle Screws (Type B)

14 INSTALLATION

5 Pull each curtain panel out until it meets the
window sash track. Pull the bottom window sash down behind the upper panel guide until they meet.
Upper Panel Guide Sash Track
Inside Window Sill Front Angle
NOTE Do not pull the window sash down so
tightly that the movement of the curtain panels is restricted.
6 Use a screwdriver or power drill to attach
the curtain panels to the window sashes by inserting type C screws into the sashes through the cabinet holes shown in the figure below.

CAUTION
The unit is heavy. Use an assistant to help lift the unit and set it in place. Lifting and maneuvering the unit by yourself could result in injury. Hold the unit firmly in place until the window frame is lowered to meet the top surface of the unit directly behind the upper guide. If the unit falls from the window, it could cause personal injury or property damage.
2 Cut the non-adhesive foam strip to the
proper length and insert it between the upper window sash and the lower window sash.
Foam Strip (Non-adhesive)

Screws (Type C)

3 To prevent broken glass or damage to
windows, on vinyl or other similarly constructed windows, attach the window locking bracket with a type C screw.

Unit Installation
1 With the aid of an assistant, slide the unit
into the cabinet. Do not push on the controls or the finned colis. Reinstall the screws removed from the cabinet sides in step 1 of preparation of cabinet.

Vinyl

Screw (Type C)

Window Locking Bracket Wood

Screw (Type C)

4 Before installing the front grille, fold out the
vent control lever located to the left of the control panel, as shown below

INSTALLATION 15 EN
7 Open and remove the inlet grille from the
product. Secure the front grille assembly with 2 type A screw. Assemble the inlet grille to the front grille again.

5 Connect the wire harness before
assembling the front grille.

Screws (Type A)

Inlet Grille

8 After the air conditioner is installed,
measure the curtain panel on each side and cut the adhesive-backed heatproof foam to fit each panel. The size of the panels may differ. Remove the backing from the heatproof foam and attach the foam to the curtain panels.

(Adhesive Backed)

6 Attach the front grille to the cabinet by
inserting the tabs on the grille into the slots on the front top of the cabinet. Push the grille in until it snaps into place.
W1

Heatproof Foam

NOTE
Guide the lever carefully through the grille as you push it in.

NOTE
Heatproof foam improves the cooling capability of the air conditioner.
See the Electrical Data section for information on attaching the power cord to an electrical outlet.

16 OPERATION
OPERATION
Control Panel and Remote Control
56 7

Remote Control

4
Light Off(3 s)
3

NOTE The feature may be changed according to the type of model.

8 9
Auto Clean(3 s)
7
10 2

1 Power Press to turn the air conditioner ON or OFF.
2 Sleep Mode This mode keeps operating noise to a minimum and turns the air conditioner off after a set time. The timer can be set from 1 to 12 hours. In the Sleep Mode, the setting temperature increases by 2 °F after 30 minutes and additional 2 °F after another 30 minutes for a more comfortable sleep. The setting temperature increases up to 4 °F from the preset temperature.
3 Delay ON/OFF Timer Delay ON – When the air conditioner is off, set it to automatically turn on from 1 to 24 hours later, at its previous mode and fan settings.
Delay OFF – When the air conditioner is on, set it to automatically turn off from 1 to 24 hours later.
NOTE
Each press of the Timer button advances the timer by 1 hour. After the last press the display returns to the temperature setting.
4 Operation Mode Press the Mode button to cycle between 4 types of air conditioner operation: Energy Saver / Cool / Fan Only / Dry.

Energy Saver – In this mode the compressor and fan turn off when the set temperature is achieved. Approximately every 3 minutes the fan turns on to allow the unit sensor to accurately determine if more cooling is needed.

Cool – This mode is ideal on hot days to

cool and dehumidify the room quickly. Use

the Temp

buttons to set the desired

room temperature and use the Fan Speed

button to set the desired fan circulation

speed.

Fan Only – In this mode the fan circulates air but the compressor does not run. Use the Fan Speed button to set fan speed to High, Medium or Low. In this mode, you cannot adjust the set temperature.

Dry – This mode is ideal for rainy and damp days to dehumidify the room rather

removed from the room by the combination of compressor operation and the fan speed

off once the set temperature is reached. Fan speed cannot be adjusted in Dry mode.
5 Wi-Fi Enables connection of the air conditioner to the home Wi-Fi.

OPERATION 17 EN

6 Clean Filter The Clean Filter LED lights up to notify you
Temp and together on the control panel to turn off the Clean Filter light.
NOTE
control panel, not the remote control.
This feature is a reminder to clean the air
light turns on after 250 hours of operation.
7 Fan Speed Press to set the fan speed to Low (F1), Medium (F2), or High (F3).
8 Temperature Control The thermostat monitors room temperature to maintain the desired temperature. The thermostat can be set between 60 °F86 °F (16 °C30 °C). Press or arrows to increase or decrease temperature setting.
9 Energy Saver In this mode the compressor and fan turn off when the set temperature is achieved. Approximately every 3 minutes the fan turns on to allow the unit sensor to accurately determine if more cooling is needed.
10 Clear Cancel Sleep and Timer settings.

Using the Light Off Function
You can set the brightness of the control panel, Press Mode button on the remote control for
3 seconds, or Press Mode and Sleep button together on
the control panel.
NOTE Turn on/off the control panel.

Using the Auto Clean Function

In the Cooling and Dry Mode, Moisture is generated inside the indoor unit. This function removes such moisture.

Press Energy Saver button on the remote control for 3 seconds.

is displayed on the remote control.

NOTE
If you turn off the unit, the fan continues to run for 10 minutes and cleans the inside of the indoor unit.

NOTE
Auto Restart: If the air conditioner turns off due to a power outage, it will restart automatically once the power is restored, with the same settings as were set before the unit turned off.
Energy Saver: The unit defaults to the Energy Saver mode each time the unit is switched on except in Fan mode or when power is restored after an electrical power outage.
The remote control will not function properly if the AC infrared sensor is exposed to direct light or if there are obstacles between the remote controller and the air conditioner.

18 OPERATION

Wireless Remote Control
Inserting Batteries
If the display screen of the remote control begins to fade, replace the batteries. Insert AAA (1.5 V) batteries before using the remote control.
1 Remove the cover on the back of the
remote control.

Air Direction
of the air conditioner’s louvers.
Direction
levers of the vertical louvers to the left or right.

2 With the plus and minus poles facing as
marked, insert two new AAA 1.5V batteries

Direction

up or down.

NOTE
Two new batteries are supplied with the air conditioner for use in the remote control.
Do not use a rechargeable battery. Make sure that the battery is new.
In order to prevent discharge, remove the battery from the remote control if the air conditioner is not going to be used for an extended period of time.
Keep the remote control away from extremely hot or humid places.
To maintain optimal operation of the remote control, the remote sensor should not be exposed to direct sunlight.

NOTE When the weather is extremely hot, the unit
may turn off automatically to protect the compressor.
Additional Features

Ventilation
Push the ventilation lever in to the closed position to maintain the best cooling performance. Pull the ventilation lever out to open the vent and draw fresh air into the room.

Slinger Fan
This air conditioner is equipped with a slinger fan. (See drawing.) The fan’s outer ring picks up the condensed water from the base pan if the water level gets high enough. The water is then picked up by the fan and expelled through the condenser, making

Close Open

Ring

SMART FUNCTIONS 19 EN

SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the or ThinQ logo
The LG ThinQ application allows you to communicate with the appliance using a smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smartphone using the convenient smart features.
Smart DiagnosisTM
If you experience a problem while using the appliance,this smart diagnosis feature will help you diagnose the problem.
Settings
Allows you to set various options on the appliance and in the application.
NOTE · If you change your wireless router, internet
service provider, or password, delete the registered appliance from the LG ThinQ application and register it again. · The application is subject to change for appliance improvement purposes without notice to users. · Functions may vary by model.
Before Using LG ThinQ Application
1 Check the distance between the appliance
and the wireless router (Wi-Fi network). · If the distance between the appliance and
the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail.
2 Turn off the Mobile data or Cellular Data
on your smartphone.

3 Connect your smartphone to the wireless
router.
NOTE · To verify the Wi-Fi connection, check that
icon on the control panel is lit. · The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. · LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. · If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength. · The Wi-Fi connection may not connect or may be interrupted because of the home network environment. · The network connection may not work properly depending on the Internet service provider. · The surrounding wireless environment can make the wireless network service run slowly. · The appliance cannot be registered due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again. · If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. · The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) · Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer. · If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again.

20 SMART FUNCTIONS

Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge. com.
In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.
Smart DiagnosisTM
This feature is only available on models with the or logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE For reasons not attributable to LGE’s
negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability. The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. Launch the LG ThinQ application and select
the Smart DiagnosisTM feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1 Plug the power plug in the outlet properly.
2 Place the mouthpiece of your smartphone close
to the or logo.
3 Press and hold the DIAGNOSIS [5 s] button for
5 seconds or longer while holding the smartphone mouthpiece to the logo until the data transfer is complete. · Keep the smartphone in place until the data
transfer has finished. Time remaining for data transfer is displayed.
4 After the data transfer is complete, the diagnosis
will be displayed in the application.
NOTE For best results, do not move the phone while the
tones are being transmitted. Be sure to keep ambient noise to a minimum or
the phone may not correctly receive the buzzer beeps from the indoor unit.

SMART FUNCTIONS 21 EN

FCC Notice
This following notice cover the transmitter module contained in this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference and
2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.

Wireless LAN Module Specifications

Model
Frequency Range
Output Power (Max)

LCW-010 2412 to 2462 MHz
< 30 dBm

22 MAINTENANCE
MAINTENANCE
WARNING
Before cleaning or performing maintenance, disconnect the power supply and wait until the fan stops.

2
40 °C (104 °F).

Air Filter

3 Gently shake the excess water from the

if cleaning is necessary. Trapped particles in the cooling capacity and causing an accumulation of frost on the evaporator.
Cleaning the Air Filter
1

Cleaning the Air Conditioner
Wipe the front grille and inlet grille with a cloth dampened in a mild detergent solution.
Wash the cabinet with mild soap or detergent and lukewarm water, then polish using liquid appliance wax.

NOTE
condenser coils (outside of unit) should be checked periodically and cleaned if clogged with soot or dirt from outside air.
For repair and maintenance, contact an Authorized Service Center. See the warranty page for details or call 1-800-243-0000. Have your model number and serial number available. They can be found on the side of the cabinet. Record them on page 28 for future reference.

TROUBLESHOOTING 23 EN
TROUBLESHOOTING
Before Calling for Service
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service.
Normal Sounds You May Hear
1
2
5
4 3
1 High Pitched Chatter
2 Sound of Rushing Air At the front of the unit, you may hear the sound of rushing air being moved by the fan.
3 Gurgle/Hiss Gurgling or hissing noise may be heard due to refrigerant passing through evaporator during normal operation.
4 Vibration Unit may vibrate and make noise because of poor wall or window construction or incorrect installation.
5 Pinging or Swishing Droplets of water hitting condenser during normal operation may cause pinging or swishing sounds.

24 TROUBLESHOOTING

Problem
Air conditioner does not start.

Possible Cause

Solutions

The air conditioner is unplugged. The fuse is blown/circuit breaker is tripped.
Power failure.
The current interrupter device is tripped.

Make sure the air conditioner plug is pushed completely into the outlet.
Check the house fuse/circuit breaker box and replace the fuse or reset the breaker.
If power failure occurs, turn the mode control to off. When power is restored, wait 3 minutes to restart the air conditioner to prevent tripping of the compressor overload.
Press the RESET button located on the power cord plug. If the RESET button will not stay engaged, discontinue use of the air

The temp control may not be set correctly.

service technician.
Make sure there are no curtains, blinds, or furniture blocking the front of the air conditioner.
Set the desired temperature to a level lower than the current temperature.

Air conditioner does not cool as it should.

The room may have been hot.

Cold air is escaping. Cooling coils have iced up.

weeks. See the ‘MAINTENANCE’ section.
turned on, you need to allow time for the room to cool down.
registers and cold air returns. See ‘Air conditioner freezing up’ below.

Air conditioner freezing up.
Water drips outside.

The cooling coils are iced over. Hot, humid weather.

obstruct the air conditioner from properly cooling the room. Set the mode control at High Fan or High Cool.
This is normal.

TROUBLESHOOTING 25 EN

Problem
Water drips indoors.
Water collects in base pan.

Possible Cause
The air conditioner is not tilted to the outside.
Moisture removed from air and drains into base pan.

Solutions
For proper water disposal, make sure the air conditioner slants slightly from the cabinet front to the rear.
This is normal for a short period in areas with little humidity; normal for a longer period in very humid areas.

Air conditioner turns on and off rapidly.

Outside temperature extremely hot.

Noise when unit is cooling.

Air movement sound.
Window vibration – poor installation.

Remote sensing deactivating prematurely.

Remote control not located within range.
Remote control signal obstructed.

Refer to installation instructions or check with installer.
This is normal. If too loud, set to lower FAN setting.
Refer to installation instructions or check with installer.
Place remote control within 20 feet & 120° radius of the front of the unit.
Remove obstruction.

Room too cold.

Set temperature too low.

Increase set temperature.

Can’t connect the LG ThinQ App. to the air conditioner.

Air conditioner is turned off. Wireless router is turned off.

The air conditioner is not connecting to the Wi-Fi.

The Wi-Fi router is too far from the air conditioner.
You do not have permission to use the router or it is incompatible.

Turn the air conditioner on.
Turn the router on.
Move the router closer to the air conditioner or purchase and install a Wi-Fi repeater (signal booster). Make sure you are selecting the correct wireless router from the list. The router must be set to 2.4 GHz.

NOTE
You can refer to the Energy Star program in detail at www.energystar.gov. If you see “CH” in the display, please call 1-800-243-0000.

26 TROUBLESHOOTING

Wi-Fi

Problem

Possible Cause
The password for the Wi-Fi network was entered incorrectly.
Mobile data for your smartphone is turned on.

Trouble connecting appliance and smartphone to Wi-Fi network.

The wireless network name (SSID) is set incorrectly.
The router frequency is not 2.4 GHz.

The appliance is too far from the router.

Solutions
Delete your home Wi-Fi network and begin the registration process again.
Turn off the Mobile data on your smartphone before registering the appliance.
The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
If the appliance is too far from the router, the signal may be weak and the connection may not be
router closer to the appliance or purchase and install a Wi-Fi repeater.

WARRANTY 27 EN
WARRANTY
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
WHAT THIS WARRANTY COVERS: LG Electronics U.S.A., Inc. (“LG”) warrants your LG Room Air Conditioner (“product”) against defect in materials or workmanship under normal household use, during the warranty period set forth below, LG will, at its option, repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent purchaser or user, and applies only when the product is purchased through an LG authorized dealer or distributor and used within the United States (“U.S.”) including U.S. Territories.
NOTE Replacement products and repair parts may be new or factory-remanufactured and are warranted
for the remaining portion of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LG or authorized representative).
WARRANTY PERIOD: 1 year from the Date of Purchase: Any internal/ functional Parts and Labor
HOW SERVICE IS HANDLED: In-Home Service In-home service will be provided during the warranty period subject to availability within the United States. In-home service may not be available in all areas. To receive in-home service, the product must be unobstructed and accessible to service personnel. If during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, LG may elect, at our option, to provide for transportation of our choice to and from a LG authorized service center.
THIS LIMITED WARRANTY DOES NOT COVER: Service trips to deliver, pick up, or install the product or for instruction on product use. Replacing house fuses or resetting of circuit breakers, correction of house wiring or plumbing, or
correction of product installation. Damage or failure caused by leaky / broken / frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air. Damage or failure resulting from misuse, abuse, improper installation, repair or maintenance.
Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
unless such damage results from defects in materials or workmanship and is reported to LG within seven (7) calendar days from the date of delivery. Damage or missing items to any display, open box, discounted, or refurbished product.

28 WARRANTY
Product where the original factory serial numbers have been removed, defaced or changed in any way.
Repairs when product is used in other than normal and usual household use (e.g. rental, commercial ‘s manual.
The removal and reinstallation of the Product if it is installed in an inaccessible location.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply state to state.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION: Call 1-800-243-0000 or visit our website at www.lg.com. Mail to: LG Customer Information Center (ATTN: CIC)
201 James Record Road, Huntsville, AL 35824
FOR YOUR RECORDS
Write the model and serial numbers here: Model No. Serial No. This information is located on a label on the side of the unit.
Dealer’s Name Date Purchased Staple your receipt to this page in the event you need it to prove date of purchase or for warranty issues.

WARRANTY 29 EN
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in

30 WARRANTY
the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to , with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.

LG Electronics Inc. 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.

LG Customer Information Center
1-800-243-0000
Register your product Online!
www.lg.com

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LG AIR CONDITIONER Owner’s Manual

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