LG AIR CONDITIONER Owner’s Manual

OWNER’S MANUAL
AIR CONDITIONER

Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times.

www.lghvac.com
wwwlg.com
Copyright © 2017 – 2020 LG Electronics Inc. All rights reserved.

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
WARNING
Failure to follow these instructions could result in death or serious injury.
CAUTION
Failure to follow these instructions could result in minor or moderate injury or damage to the product. All safety messages will tell you what the potential hazard is, inform you as to how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding, or injury to persons when using this product, follow basic precautions, including the following:

•  Installation or repairs done by unauthorized persons can pose hazards to you and others.
•  Installation MUST conform to the local building codes or, in the absence of local codes, the National Electrical Code NFPA 70/ANSI C1-1003 or current edition and Canadian Electrical Code Part 1 CSA C22. 1.
• The information contained in this manual is intended for use by a qualified service technician who is familiar with the safety procedures and equipped with the proper tools and test instruments.
•  Failure to read and follow all instructions in this manual can result in equipment malfunction, property damage, personal injury and/or death.
• When the power cord needs to be replaced, the replacement work should be performed by authorized personnel using only genuine replacement parts.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

Important Safety Instructions
WARNING
Installation
Contact the dealer to have the air conditioner installed.

• Incomplete installation performed by yourself may result in water leakage, electric shock, and fire.
  Check the foundation for damage on a continuous basis, especially if it has been in use for a long time.
• It may cause injury or damage to the unit or other property.
  Contact the dealer for repairs, maintenance and to reinstall the air conditioner.
•  Incomplete installation performed by yourself may result in water leakage, electric shock, and fire.
  Be sure to only use accessories made by LG which are specifically designed for use with the equipment and have them installed by a professional.
• Improper installation or attachment of equipment or accessories could result in electric shock, a short circuit, leaks, fire or other damage to the equipment.
  In the case of refrigerant leakage, consult the dealer. When installing the air conditioner in a small room, it is necessary to take proper measures so that even when it leaks, the amount of any leaked refrigerant does not exceed the limiting concentration even when it leaks. If the refrigerant leakage exceeds the limiting concentration level, an oxygen deficiency-related accident may occur.
•  There is a risk of asphyxiation which could lead to serious injury or death.
  Do not install the unit in an area where there are flammable materials.
• There is a risk of explosion that could result in serious injury or death.
  Use a vacuum pump or insert (nitrogen) gas when performing a leakage test or air purge.  Do not allow air etc. to enter the refrigerant circuit (piping). Never use refrigerants that are not specified on the specification. label and in the manuals.
• There is a risk of death, injury, fire or explosion.

Power

Do not attempt to do electrical work or grounding work unless you are licensed to do so. Consult with the dealer for electrical work and grounding work.
• There is a risk.
Do not modify or extend the power cable.
• There is a risk of fire or electric shock. Be sure to establish earth.
• There is a risk of fire or electric shock.
Be sure to install an earth leakage breaker.
• There is a risk of fire or electric shock.
Always install a dedicated circuit and breaker.
• Improper wiring or installation may cause fire or electric shock.
Do not turn on the breaker or power if the front panel, cabinet, top cover, or control box cover are removed or opened.
• Doing so could cause fire, electric shock, explosion, or death.
Do not use a defective or underrated circuit breaker. Use this appliance on a dedicated circuit.
• There is a risk of fire or electric shock.
Consult with the installation contractor for cleaning or maintenance. Turn off all electrical power before doing any cleaning or maintenance.
• There is a risk of water leakage, electric shock, or serious injury.
Take care to ensure that the power cable cannot be pulled out or damaged during operation.
• There is a risk of fire or electric shock.
Do not place anything on the power cable.
• There is a risk of fire or electric shock.
Do not turn off the power immediately after stopping the operation. Always wait for at least five minutes before turning off the power.
• Otherwise, water leakage may occur.
Indoor/outdoor wiring connections must be secured tightly and the cable should be routed properly so that there is no force pulling the cable from the connection terminals.
• Improper or loose connections can cause heat generation or fire.
Do not touch (operate) the product with wet hands.
• There is a risk of electrical shock.

Operation

Be sure to use only those parts which are listed in the SVC parts list. Never attempt to modify the equipment.
• The use of inappropriate parts can cause an electrical shock or fire.
Do not install the air conditioner at any place where flammable gas may leak out. If the gas leaks out and stays around the air conditioner, a fire may break out.
• There is a risk of explosion, fire, and serious injury.
Never use a flammable spray such as hair spray, lacquer, or paint near the unit.
• Flammable spray may cause a fire.
If equipment utilizing a burner is used in the same room as the air conditioner,
there is the danger of oxygen deficiency, which could lead to asphyxiation. Be sure to ventilate the room sufficiently to avoid this hazard.
• There is a risk of serious injury or death.
Do not put fingers or other objects into the air inlet or air outlet. Never remove the fan guard of the unit.
• The fan rotates at a high speed and will cause injury.
Never sprinkle or spill water or liquids on the unit.
• Doing so could cause fire, failure of the product, or electric shock.
Never let the indoor unit or the remote controller get wet.
• Water can cause an electric shock or a fire.
Do not let the air conditioner run while a door or window is open on a day with high humidity. This could result in excessive moisture and water damage.
• Excess moisture may collect and cause water damage to walls or furniture.
If there are any abnormalities in the operation of the air conditioner such as strange sounds, smoke, or fire. turn off the power and contact the dealer immediately.
• There is a risk of severe injury or death.
Take care to ensure that nobody can step on or fall
onto the outdoor unit.
• This could result in personal injury and product damage.
Stop operation and close all windows in storms or hurricanes. If possible, remove the product from the window before the hurricane arrives.
• There is a risk of property damage, product failure, or electric shock.
If the product becomes soaked (flooded or submerged), contact the dealer.
• There is a risk of fire or electric shock.
Do not use the product in a tightly closed space for a long time.
• Doing so could result in a state of oxygen deficiency.
Maintenance
The heat exchanger fins are sharp edges enough to cut. To avoid injury, wear gloves or cover the fins while working around them.
Tear apart and throw away plastic packaging bags so that children will not play with them.
• Children playing with plastic bags are at risk of death by suffocation.
Safely dispose of the packing materials. Packing materials, such as nails and other metal or wooden parts.
• These materials could cause puncture wounds or other injuries.

CAUTION
Installation
If the refrigerant gas leaks during the installation, ventilate the area immediately.
• Such leakage it can be harmful to your health.
Always check for gas (refrigerant) leakage after installation or repair of the product.
• Low refrigerant levels may cause product failure.
Keep the product level, even when installing it.
• This will help to avoid vibration or water leakage.
Use two or more people to lift and transport the product.
• This will help to avoid personal injury.
Installation work must be performed in accordance with the National Electric Code by qualified and authorized personnel only.
Do not place objects in direct proximity of the outside unit. Do not let leaves and other debris accumulate around the unit. Leaves are a hotbed for small animals,  which can enter the unit. Once inside the unit, these animals can lead to the unit malfunctioning, and end up causing in smoke or fire when they make contact with electrical parts.
• There is a risk of fire or electric shock.
Do not install the product where it will be exposed to sea wind (salt spray) directly.
• This can cause corrosion on the product. Corrosion, particularly on the condenser and evaporator fins, could cause product malfunction or inefficient operation.
Make sure that the drainpipe is installed properly to drain water. Arrange the drain hose to ensure smooth drainage.
• Incomplete drainage may lead to water damage done to the building, furniture, etc. If no water s discharged from the drainpipe while the air conditioner or heat pump is in the cooling mode, t may be because the drainpipe has become clogged with dust or dirt, and could result in water leakage in the indoor unit. In such a
the situation, stop operating the air conditioner or heat pump and contact the dealer.
Do not install the product where the noise or hot air from the outdoor unit could be harmful to your immediate surroundings.
• Improper placement could cause problems for your neighbors.
The Limited Warranty is void and of no effect, and  LG will have no liability hereunder to any Customer r third party, to the extent any of the following occur: acts, omissions, and conduct of any and all third parties including, but not limited to, the installing contractor and any repairs, service or maintenance by unauthorized or unqualified persons.
Do not install the unit in potentially explosive atmospheres.
Operation
If refrigerant gas leaks while the unit is being repaired do not touch the leaking refrigerant gas.
• The refrigerant gas can cause frostbite (cold burn)
Do not mix air or gases other than the specified refrigerant used in the system.
• Air entering the refrigerant system can lead to excessively high pressure causing equipment damage or injury.
Make sure that there are no obstacles close to the outdoor unit. The presence of obstacles close to the outdoor unit may reduce the performance of outdoor
unit or increase its operating sound.
• This could cause product failure.
Do not use the air conditioner for any other purposes other than comfort cooling or heating. Do not use the unit for cooling precision instruments, food, plants,
animals or works of art.
• Doing so could lead to the risk of damage or loss of property.
Replace all the batteries in the remote control with new ones of the same type. Do not mix old and new batteries or different types of batteries.
• Doing so could lead to a risk of fire or explosion.
Do not recharge or disassemble the batteries. Do not dispose of batteries in a fire.
• They may burn or explode.
If the liquid from the batteries gets onto your skin or clothes, wash it well with clean water. Do not use the remote if the batteries have leaked.
• The chemicals in batteries could cause burns or other health hazards.
If you ingest the liquid from the batteries, brush your   teeth and see a doctor. Do not use the remote if the batteries have leaked.
• The chemicals in batteries could cause burns or other health hazards.
Do not step on or put anything on the product. (outdoor units)
• Doing so could lead to a risk of personal injury and product failure.
The appliance is not intended for use by young children or infirm persons without supervision. Do not allow a child to mount on the unit or place any object on it. Do not let children play on and around the unit.
• Falling or tumbling may result in injury. If a child touches the unit carelessly, it may result in injury.
Do not drink the water drained from the product.
• It is not sanitary and could cause serious health issues.
Maintenance
Contact the dealer for repair or maintenance.
Do not wipe the controller operation panel with benzine, thinner, chemical dust cloths, etc. The panel may get discolored or the coating may peel off. If it is very dirty, soak a cloth in a water-diluted neutral detergent, squeeze it well and wipe the panel clean. Then wipe it dry it with another dry cloth.
• There is a risk of damage to the plastic parts of the product.
Do not insert hands or other objects through the air inlet or outlet while the product is operating.
• There are sharp and moving parts that could cause personal injury.
Use a firm stool or ladder when cleaning or maintaining the product.
• Be careful and avoid personal injury.
Do not touch the metal parts of the product when removing the air filter. They are very sharp!
• There is a risk of personal injury.
Do not drink the water drained from the product.
• It is not sanitary and could cause serious health issues.
Do not operate the air conditioner when using a room fumigation-type insecticide.
• Failure to do so could lead to the chemicals becoming deposited in the unit, which could endanger the health of those who are hypersensitive to chemicals.

PRIOR TO OPERATION

Preparing for operation

1. Contact an installation specialist for installation.
2.  Use a dedicated circuit.

Usage

1. Being exposed to direct airflow for an extended period of time could be hazardous to your health.  Do not expose occupants, pets, or plants to direct airflow for extended periods of time.
2. Due to the possibility of oxygen deficiency, ventilate the room when used together with stoves or other heating devices.
3. Do not use this air conditioner for non-specified special purposes (e.g. preserving precision devices, food, pets, plants, and art objects). Such usage could damage the items.
4. While using the remote control, refer to the user manual of that particular remote controller.

Cleaning and maintenance

1. Do does not touch the metal parts of the unit when removing the filter. Injuries can occur when handling sharp metal edges.
2. Do not use water to clean inside the air conditioner. Exposure to water can destroy the insulation, leading to possible electric shock.
3.  When cleaning the unit, first make sure that the power and breaker are turned off. The fan rotates at a very high speed during operation. There is a possibility of injury if the unit’s power is accidentally triggered while cleaning the inner parts of the unit. Service  For repair and maintenance, contact your authorized service dealer.

Service
For repair and maintenance, contact your authorized service dealer.

PRECAUTION

•  Contact an authorized service technician for repair or maintenance of this unit.
•  Contact an installation specialist for the installation of this unit.
• The air conditioner is not intended for use by young children or disabled individuals without supervision.
•  Young children should be supervised to ensure that they do not play with the air conditioner.
•  When the power cord needs to be replaced, replacement work should be performed by authorized personnel only using only genuine replacement parts.
•  Installation work must be performed in accordance with the National Electric Code by qualified and authorized personnel only.

READ THIS MANUAL
Inside you will find many helpful hints on how to properly use and maintain your air conditioner. Just a little preventive care on your part can save you a great deal of time and money over the life of your air conditioner.
You’ll find many answers to common problems in the chart of troubleshooting tips. If you review our chart of Troubleshooting Tips first, you may not need to call for service at all.
FOR YOUR RECORDS
Write the model and serial numbers here.

You can find them on a label on the side of each unit.

OPERATION DETAILS

Operation range
FAU will operate in the below range. Hot outdoor temperature (over 43 °C) or cold outdoor temperature (under – 5 °C) will make customers feel uncomfortable because the FAU outlet temperature might be not enough controlled in that region. * FAU: Fresh Air Intake Unit

Usage Limitations

OPERATION

Parts and Functions
Indoor Unit

NOTE
• The features may differ based on the type of model.

MAINTENANCE

Cleaning the Air Filter
The air filters behind the front grille should be checked and cleaned once every 2 weeks or more often if necessary.

1.  Remove the air filters from the indoor unit.
   • Hold the tab and pull slightly forward to remove the filter.
   
2. Clean dirt from the air filter using a vaccum cleaner or washing with water.
   • The air filter has become very dirty or clogged, wash with a neutral detergent in lukewarm water.
3. After washing with water, dry thoroughly in the shade.
4. Install the air filter.
   

1.Air filters

CAUTION
• Supply power must be disconnected before cleaning the indoor unit.
• Never use water that is higher than 40 °C when you clean the air filter. It may cause deformation or discoloration.
• Never use volatile substances when you clean the air filter. They may damage the surface of the  product.
• When the air filter is to be removed, do not touch the metal parts of the indoor unit. It may cause an injury.
NOTE
• Turn off the appliance before cleaning and wipe with a soft and dry cloth. Do not use bleach or abrasives.
• Do not expose the air filter to direct sunlight or heat from a fire when drying it.
• The feature may be changed according to the type of model.

MAINTENANCE

When the air conditioner is not  going to be used for a long period of time
1 Operate the air conditioner at the following settings for 2 to 3 hours.
• Type of operation: Fan operation mode.
• This will dry out the internal mechanisms.
2 Turn off the breaker.
CAUTION
• Turn off the breaker when the air conditioner is not going to be used for a long period of time.
− Dirt may collect and may cause a fire.
NOTE
• Dust and impurities collected in the air filter may block the air flow or reduce the unit performance.
When using the air conditioner after a long period of non-use
1 Clean the air filter and install it in the indoor unit.
2 Check that the air inlet and outlet of the indoor/ outdoor unit are not blocked.
3 Check that the ground wire is connected correctly.

• The ground wire may be connects to the indoor unit side.

Operation Tips

• Do not overcool the room.
  − This is not good for the health and wastes electricity.
• Keep blinds or curtains closed.
  − Do not let direct sunshine enter the room when the air conditioner is in operation.
• Keep the room temperature uniform.
  − Adjust the vertical and horizontal airflow direction to ensure a uniform temperature in the room.
• Make sure that the doors and windows are shut tight.
  − Avoid opening doors and windows as much as possible to keep the cool air in the room.
•  Clean the air filter regularly.
  − Blockages in the air filter reduce the airflow and lower cooling and dehumidifying effects. Clean at least once every two weeks.
• Ventilate the room occasionally.
  − Since windows are kept closed, it is a good idea to open them and ventilate the room now and then.

TROUBLESHOOTING

Before Calling for Service
Check the following before calling for service. If the problem persists, contact an LG Electronics service center(centre) or your dealer.

NOTE
• The outdoor side of this appliance is WATER RESISTANT. The indoor side is not water-resistant and should not be exposed to excess water.

WARRANTY (USA)

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT  REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT UNLESS YOU CHOOSE TO OPT-OUT. IN ARBITRATION, CLASS  ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt-out as provided below. Any dispute between you and  LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be  administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue,  Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All  ssues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and his arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)),  then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by  t that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt-Out. You may opt-out of this dispute resolution procedure. If you opt-out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt-out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to , with the subject line: “Arbitration Opt-Out” or (ii) calling 1-800-980-2973. You must include in the opt-out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repaircontinued and clicking on “Find My Model & Serial Number”).
You may only opt-out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be ffective to opt-out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in my ay, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt-out, then you accept all terms and conditions of the arbitration provision described above.

WARRANTY (CANADA)

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO  RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO  NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT-OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES(FOR CANADIAN PRODUCTS):
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS  LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A  COURT  F GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE  RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number;  identify the product that is the subject of the claim, and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.  ou and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG will not e disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the  30 day period after LG’s receipt of the Notice of dispute, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt-out as provided below, or you reside in a jurisdiction that prevents the full application of this clause in the circumstances of the claims at issue (in which case, if you are a consumer, this clause,  ill only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent  such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action.  instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or the territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics,  anada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute, or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute, or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration, and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually- convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a  telephonic arbitration. Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision f this Limited Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.
Opt-Out. You may opt-out of this dispute resolution procedure. If you opt-out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt-out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt-Out;” or (ii) calling 1-800-980-2973. You must include in the opt-out e-mail r provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedulerepair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt-Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG  except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.
You may only opt-out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt-out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt-out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.