Schneider Electric APC Smart-UPS Uninterruptible Power Supply User Manual

Operation Manual

Smart-UPS™
Uninterruptible Power Supply
750/1000/1500/2200/3000 VA
100/120/230 Vac
500 VA
100 Vac
Tower

For Professional Business Applications – Not For Consumer Use

Important Safety Messages

SAVE THESE INSTRUCTIONS – This manual contains important instructions that should be followed during installation and maintenance of the Power Management Unit, Service Bypass Unit and batteries.
Read the instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service or maintain it. The following special messages may appear throughout this document or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to a Danger or Warning product safety label indicates that an electrical hazard exists that will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

DANGER
DANGER indicates a hazardous situation that, if not avoided, will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation that, if not avoided, could result in death or serious injury.

CAUTION
CAUTION indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

Safety and General Information

Inspect the package contents upon receipt.
Notify the carrier and dealer if there is any damage.

• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by Schneider Electric could void the warranty.
• This up is intended for indoor use only.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

Battery safety

• It is not necessary to ground the battery system. The user has the option of referencing the battery system to chassis ground at either a positive or negative battery terminal.
• When replacing batteries, replace with the same number and type.
• Batteries typically last for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short-duration discharges will shorten battery life. Batteries should be replaced before the end of life.
• Replace batteries immediately when the unit indicates battery replacement is necessary.
• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there is no contact with the internal components of the battery. Overcharging, overheating or another misuse of batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin and eyes.
• CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings.
  High short circuit current through conductive materials could cause severe burns.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be toxic.

Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit (mains). Before installing or servicing the equipment check the:

• An input circuit breaker is in the OFF position.
• Internal UPS batteries are removed.

FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Product Description

The APC™ by Schneider Electric Smart-UPS™ is a high-performance uninterruptible power supply (UPS). The UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small utility power fluctuations, and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to acceptable levels or the batteries are fully discharged.
This user manual is available on the enclosed CD and on the APC by Schneider Electric website, www.apc.com.

Specifications

For additional specifications, refer to the APC by Schneider Electric website at www.apc.com.

Environmental 

Product Overview

Front panel features

Rear panel features 500 VA to 1500 VA models

1. USB port
2. Serial port
3. Chassis ground screw
4. SmartSlot
5. Circuit breaker
6. UPS input
7. Outlets
8. Internal or external battery connector

Rear panel features 2200 VA and 3000 VA models

1. USB Port
2. Serial port
3. Chassis ground screw
4. SmartSlot
5. Circuit breaker
6. UPS input
7. Outlets
8. EPO connector

Installation

For UPS installation information, refer to the Smart-UPS Installation Guide 750/1000/1500/2200/3000 VA 100/ 120/230 Vac, 500 VA 100 Vac Tower, which is included with the UPS. The Installation guide is also available on the Documentation CD included with the UPS and on the APC by Schneider Electric website, www.apc.com.

Operation

Connect Equipment

CAUTION
RISK OF ELECTRIC SHOCK

• Adhere to all local and national electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.
  Failure to follow these instructions could result in minor or moderate injury.

Note: The 2200/3000 VA 100 Vac model UPS will charge to 90% capacity in the first four and a half hours of normal operation.
All other models will charge to 90% capacity in the first three hours of normal operation
Do not expect full battery runtime capability during this initial charge period.

1. Connect the equipment to the outlets on the rear panel of the UPS.
2.  Connect the UPS to the building utility power.
   Always connect the UPS to a two-pole, three-wire, grounded source.
3. To use the UPS as a master ON/OFF switch, turn on all the equipment that is connected to the UPS.
4. Press the ON/OFF button on the front panel of the UPS to turn on the UPS and all connected equipment.
   See “Main Outlet Group and Controlled Outlet Group” on page 11 for information on how to configure the outlet groups.

Rear Panel Features
Serial port: Connect to a computer to use power management software.
USB port: Connect to a computer to use power management software.
Note: Serial and USB communication can not be used simultaneously.
Ground Screw: The UPS features a ground screw for connecting the ground leads on transient voltage devices. Prior to connecting a ground lead, disconnect the UPS from utility power.

Display Panel

Using the display interface
Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the submenus under each main menu option. Press ESCAPE to exit a submenu and return to the main menu.

Standard menus
The Standard menus are the most commonly used menus.

Advanced menus
The Advanced menus provide additional options for the UPS and are available only if the display interface is configured to use the Advanced menus.

Configuration

UPS Settings

Start up Settings
Configure these settings at initial start-up, using the display interface. As an alternative, the configuration can be performed using PowerChute™ software.
Note: During start-up, use the display interface to configure these settings. If nothing is selected, the unit will use the default settings.

General Settings
Configure these settings at any time. Use the display interface or PowerChute software.

Main Outlet Group and Controlled Outlet Group

Overview
The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut down, and reboot connected equipment. (These features are not available on the 500 VA or 750 VA units.)
The Main and Controlled Outlet Groups can be configured to do the following:

• Turn off: Disconnect from power immediately and restart only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power becomes available.
•  Reboot: Shut down and restart.
  In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
  Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide battery backup power.

Using the Main and Controlled Outlet Groups
The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut down last when there is a power outage and battery runtime has been exhausted.
The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.

1. Connect critical equipment to the Main Outlet Group.
2. Connect peripheral equipment to the Controlled Outlet Group.
   – Nonessential equipment that should shut down quickly in the event of a power outage can be added to a short power-off delay, to conserve battery runtime.
   – Equipment that has dependent peripherals that must restart or shut down in a specific order should be connected to a separate outlet group.
   – Equipment that needs to reboot independently from other equipment should be added to a separate outlet group.
3. Use the Configuration menus to set reaction of the Controlled Outlet Group in the event of a power outage.

Customize the Main and Controlled Outlet Groups
Use the Configuration menus to change the Main Outlet Group and the Controlled Outlet Group settings.

Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC) and are set at the factory.
These settings can only be modified using an external interface, such as the NMC web interface.

• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway

Emergency Power Off

Overview
The Emergency Power Off (EPO) option, is a feature that will immediately disconnect all connected equipment from utility power. The UPS will immediately shut down and will not switch to battery power.
Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS must be connected to the EPO switch.
The UPS should be restarted for power to return to connected equipment. Press the ON/OFF key on the front panel of the UPS.

CAUTION
RISK OF ELECTRIC SHOCK

• Adhere to all local and national electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.
  Failure to follow these instructions could result in minor or moderate injury.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG wire.
2. Secure the wires by tightening the screws.
   If the contacts are closed, the UPS will turn OFF and power will be removed from the load.

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires from the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the three screws at positions 1, 2, and 3.

If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliamperes of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry” circuit applications, the rating should be for low voltage and low current applications. This normally implies the contacts are gold-plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.

Use one of the following cable types to connect the UPS to the EPO switch.

• CL2: Class 2 cable for general use.
•  CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
•  CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with national and local regulations.

Note: The EPO function is available only for 2200/3000VA models.

Troubleshooting

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider Electric web site, www.apc.com.
   a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
   b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned
   Material Authorization Number (RMA#).
   c. If the unit is under warranty, the repairs are free.
   d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric website for country-specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
   a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department of Transportation (DOT), and the International Air Transport Association (IATA) regulations require that UPS batteries be disconnected before shipping. The internal batteries may remain in the UPS.
   b. External Battery Pack products are de-energized when disconnected from the associated UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by the insured, prepaid carrier to the address provided by Customer Support.

Transport the unit

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall not be liable for defects resulting from 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on-site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND THE PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO THE ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUTES, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claim issues may access the SEIT worldwide customer support network through the SEIT Web site: www.apc.com. Select your country from the country selection drop-down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

APC™ by Schneider Electric
Worldwide Customer Support

Customer support for this or any other APC™ by Schneider Electric product is available at no charge in any of the following ways:

• Visit the APC by Schneider Electric website, www.apc.com to access documents in the APC
  Knowledge Base and to submit customer support requests.
  – www.apc.com (Corporate Headquarters)
  Connect to localized APC by Schneider Electric website for specific countries, each of which provides customer support information.
  – www.apc.com/support/
  Global support searching APC Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
  – Local, country-specific centers: go to www.apc.com/support/contact for contact information.
  – For information on how to obtain local customer support, contact the APC by Schneider Electric representative or another distributor from whom you purchased your APC by Schneider Electric product.

© 2021 APC by Schneider Electric. APC, the APC logo, Smart-UPS, and PowerChute are owned by Schneider El ectric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.

990-3534F

5/2021