KitchenAid KOCE500ESS Built-In Oven and Microwave User Manual

BUILT-IN OVEN & MICROWAVE
LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the Customer eXperience Center:

  • Name, address and telephone number
  • Model number and serial number
  • A clear, detailed description of the problem
  • Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

  1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit http://kitchenaid.custhelp.com.
  2. All warranty service is provided exclusively by our authorized KitchenAid Service Providers. In the U.S. and Canada, direct all requests for warranty service to:

KitchenAid Customer eXperience center in the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.

http://kitchenaid.custhelp.com

TEN YEAR LIMITED WARRANTY

WHAT IS COVERED
 FIRST-YEAR LIMITED WARRANTY (PARTS & LABOR)
For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached or furnished with the product, the KitchenAid brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “KitchenAid”) will pay for factory-specified replacement parts and repair labor to correct defects in materials and workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your product will be warranted for the remaining term of the original unit’s warranty period.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY (CERTAIN COMPONENTS PARTS ONLY – LABOR NOT INCLUDED)
In the second through fifth years from the date of original purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, KitchenAid will pay for factory-specified parts for the following components to correct non-cosmetic defects in materials or workmanship in these parts that prevent the function of this major appliance and that existed when this major appliance was purchased. This is a limited 5-year warranty on the below-named parts only and does not include repair labor.

  • Electric element
  • Solid state touch control system parts

SECOND THROUGH TENTH YEAR LIMITED WARRANTY (MICROWAVE OVENS ONLY)
In the second through tenth years from the date of original purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, KitchenAid will pay for factory-specified parts for the stainless steel oven cavity/inner door if the part rusts through due to defects in materials or workmanship.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a KitchenAid designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

WHAT IS NOT COVERED

  1. Commercial, non-residential or multiple-family use, or use inconsistent with the published user, operator or installation instructions.
  2. In-home Instruction on how to use your product.
  3. Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses or water inlet hoses).
  4. Consumable parts (i.e. light bulbs, batteries, air or water filters, etc.).
  5. Defects or damage caused by the use of non-genuine KitchenAid parts or accessories.
  6. Conversion of your product from natural gas or L.P. gas.
  7. Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by KitchenAid.
  8. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of the appliance.
  9. Cosmetic damage including scratches, dents, chips, and other damage to appliance finishes unless such damage results from defects in materials and workmanship and is reported to KitchenAid within 30 days.
  10. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.
  11. Food loss due to product failure.
  12. Pick-up or delivery. This product is intended for in-home repair.
  13. Travel or transportation expenses for service in remote locations where an authorized KitchenAid servicer is not available.
  14. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.
  15. Service or parts for appliances with original model/serial numbers removed, altered or not easily determined.
    The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask KitchenAid or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

W10758300B
SP PN W10758341
® /™ ©2015. Used under license in Canada. All rights reserved.
3/15 Printed in U.S.A.