Dell WH3022 Pro Stereo Headset User Guide
DELL WH3022 Pro Stereo Headset User Guide
Notes, cautions, and warnings
Overview
Standard LEDs
Icons | Inline control | LEDs | What they mean |
Call button | Flashing green | Incoming call | |
Solid green | On a call | ||
Slow flashing green | Call on hold | ||
|
Volume up button | Increases the listening volume | |
|
Volume down button | Decreases the listening volume | |
|
Mute button | Solid red | Headset muted |
Microsoft Teams LEDs*
Icons | Inline control | LEDs | What they mean |
Call button | Solid purple | Headset connected; Microsoft Teams connected | |
Flashing purple x3 | Microsoft Teams failed to connect | ||
Flashing blue | Incoming call | ||
Solid blue | On a call | ||
Slow flash blue | Call on hold | ||
Pulsing purple | Microsoft Teams notification | ||
Volume up button | Increases the listening volume | ||
Volume down button | Decreases the listening volume | ||
Mute button | Solid red | Headset muted |
Setup and software
Power and setup
Steps
Power on your headset by connecting to your computer or mobile device.
- USB-A/USB-C connector
Load software
Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality
Steps
Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support.
Manage your headset settings on your computer with Plantronics Hub:
- Call control for softphones
- Change headset language
- Update firmware
- Turn features on/off
Fit
Adjust the headband
Steps
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.
Example
Position the boom
This headset can be worn on the left or right side.
Steps
Rotate the boom to align with your mouth.
Example
CAUTION: To avoid breaking the boom, only rotate it up and over 180°
Adjust the boom
Steps
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
Basics
Make/take/end calls
Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Plantronics Hub or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application. Download Plantronics Hub for Windows or Mac poly.com/software or visit www.dell.com/support. .
Answer or end a call
Steps
Tap the Call
Make a call
Steps
Dial using your softphone application.
Redial
When not on an active call, double-tap the call button to redial the last call.
Hold
To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.
Volume
Listening volume
Steps
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Steps
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Mute
Steps
During a call, briefly press the mute button
Troubleshooting
Headset
I cannot hear caller. |
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Callers cannot hear me. |
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The sound in the headset is distorted. I can hear an echo in the headset. |
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When I use my headset with a softphone, the headset call control and mute buttons don’t work. |
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The other headset I was using to listen to music does not work any more. | Your headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/preferences to change the audio device. |
My phone is not finding my headset during a call or while listening to music. | When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted. |
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 1. Self-help resources
Self-help resources | Resource location |
Information about Dell products and services | www.dell.com |
My Dell | |
Tips | |
Contact Support | In Windows search, type Contact Support, and press Enter. |
Online help for operating system | www.dell.com/support/windows
www.dell.com/support/linux |
Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents. | Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer. |
Dell knowledge base articles for a variety of computer concerns |
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Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.