KitchenAid Touch Control and Knob Control Radiant Cooktop Owner’s Manual

30″ AND 36″ (76.2 CM AND 91.4 CM)
TOUCH CONTROL AND KNOB
CONTROL RADIANT COOKTOP
USER INSTRUCTIONS
W11255749A

For questions about features, operation/performance, parts, accessories, or service, call: 1-800-422-1230, or visit our website at
www.kitchenaid.com.
In Canada, call: 1-800-807-6777, or visit our website at www.kitchenaid.ca.
In Mexico, call: 01 800 0022 767, or visit our website at www.Kitchenaid.mx.
Model Number_________________________________________ Serial Number____________________________________________________

COOKTOP SAFETY

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:

DANGERYou can be killed or seriously injured if you don’t immediately follow instructions.
WARNING  You can be killed or seriously injured if you don’t follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the cooktop, follow basic precautions, including the following:

• CAUTION: Do not store items of interest to children in cabinets above a cooktop – Children climbing on the cooktop to reach items could be seriously injured.
• Proper Installation – Be sure your cooktop is properly installed and grounded by a qualified technician.
• Never Use Your Cooktop for Warming or Heating the Room.
• Do Not Leave Children Alone – Children should not be left alone or unattended in areas where the cooktop is in use. They should never be allowed to sit or stand on any part of the cooktop.
• This appliance is not intended for use by people (including children) whose physical, sensory, or mental capacities are different or impaired or who lack the necessary experience or knowledge/expertise to do so unless such persons are supervised or are trained to operate the appliance by a person who accepts responsibility for their safety.
• Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the cooktop.
• User Servicing – Do not repair or replace any part of the cooktop unless specifically recommended in the manual. All other servicing should be referred to a qualified technician. Storage on Cooktop – Flammable materials should not be stored near surface units.
• WARNING: Failing to supervise an electric grill when cooking on it with oil or fat is dangerous and constitutes a fire hazard.
• Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
• Use Only Dry Potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let the potholder touch hot heating elements. Do not use a towel or other bulky cloth.
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time to cool. Among those areas are the cooktop and surfaces facing the cooktop.
• Use Proper Pan Size – This cooktop is equipped with one or more surface units of different sizes. Select utensils having flat bottoms large enough to cover the surface unit heating element. The use of undersized utensils will expose a portion of the heating element to direct contact and may result in the ignition of clothing. Proper relationship of utensil to burner will also improve efficiency.
• Never Leave Surface Units Unattended at High Heat Settings – Boilover causes smoking and greasy spillovers that may ignite.
• CAUTION: The cooking process should be supervised. Short cooking periods require constant supervision.
• Glazed Cooking Utensils – Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for cooktop service without breaking due to the sudden change in temperature.
• Utensil Handles Should Be Turned Inward and Not Extend Over Adjacent Surface Units – To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.
• Metal objects, such as knives, forks, spoons, and lids should not be left on the grill’s cooking surface as they may get hot.
• Do Not Cook on Broken Cooktop – If the cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately. Turn off the device to avoid the possibility of electric shock.
• If the power supply cord gets damaged, have it replaced by the manufacturer, the latter’s service agent or by qualified personnel in order to avoid danger.
• Clean Cooktop With Caution – If a wet sponge or cloth is used to wipe spills on a hot cooking area, be careful to avoid steam burn. Some cleaners can produce noxious fumes if applied to a hot surface.
• The device is not designed to be started up by an external timer or by a separate remote control system.

For units with ventilating hood

• Clean Ventilating Hoods Frequently – Grease should not be allowed to accumulate on the hood or filter.
• When flaming foods under the hood, turn the fan on.

For units with coil elements

• Make Sure Reflector Pans or Drip Bowls Are in Place – The absence of these pans or bowls during cooking may be subject to wiring or components underneath to damage.
• Protective Liners – Do not use aluminum foil to line surface unit drip bowls, except as suggested in the manual. Improper installation of these liners may result in a risk of electric shock, or fire.
• Do Not Soak Removable Heating Elements – Heating elements should never be immersed in water.

PARTS AND FEATURES – KNOB CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed.

30″ (76.2 cm) Control Panel

A. Left rear single element control knob
B. Center rear single element control knob
C. Right rear single element control knob
D. Left front dual element control knob
E. Right front dual element control knob
F. Hot Surface indicator light
G. Cooktop On indicator light

30″ (76.2 cm) Cooktop

A. Left rear single element
B. Center rear single element
C. Right rear single element
D. Control panel
E. Right front dual element
F. Left front dual element

36″ (91.4 cm) Control Panel

A. Cooktop On indicator light
B. Hot surface indicator
C. Right front dual element control knob
D. Right rear single element control knob
E. Center single element control knob
F. Left rear triple element control knob
G. Left front single element control knob

36″ (91.4 cm) CooktopA. Left rear triple element
B. Center single element
C. Right rear single element
D. Right front dual element
E. Control panel
F. Left front single element

COOKTOP USE – KNOB CONTROLS

Cooktop Controls

The controls can be set to anywhere between H and L.

To Set:
Push in and turn the knob to desired heat setting.
Use the following chart as a guide when setting heat levels.

REMEMBER: When the cooktop is in use, the entire cooktop area may become hot.
Hot Surface Indicator Light
This unit features a Hot Surface indicator light. The Hot Surface indicator light will glow as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off.
If the cooktop is ON when a power failure occurs, the Hot Surface indicator light will remain on after the power is restored to the cooktop. It will remain on until the cooktop has cooled completely.

Cooktop On Indicator Light
Each cooktop has a Cooktop On indicator light. When the control knob is ON, the light will glow.

Even-Heat™ Ultra Power™ Element

This versatile element is perfect for everything from high-heat cooking, like rapid boiling large amounts of liquids and sauces, searing and browning of meats, and frying; to lower heat techniques, like simmering sauces and even keeping foods warm.
The double-ring design incorporates a 10″ outer element and a 6″ inner element to accommodate a variety of cookware sizes from small saucepans to large stock pots.

10″/6″ Even-Heat™ Ultra Power™ Element with Simmer Setting:

Even-Heat™ Element

This 6″ element offers the low temperatures needed to melt chocolate or butter without scorching or burning.  This element is also ideal for lower heat cooking, like simmering sauces and warming foods.

1.  Push in and turn knob toward EVEN-HEAT MELT.
2. Turn the knob to OFF when finished.

Dual Element

The dual-size element offers flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual size combines the single and outer elements and is recommended for larger cookware, large quantities of food, and home canning.
For best High heat performance, match burner to cookware size. For best Low heat or Simmer performance, match cookware to the largest cooking area ring and use a single ring for desired performance.

To Use Single:

1.  Push in and turn the knob from the OFF position to the SINGLE zone anywhere between L and H.
2.  Turn the knob to OFF when finished.

To Use Dual:

1.  Push in and turn the knob from the OFF position to the DUAL zone anywhere between L and H.
2. Turn the knob to OFF when finished.

Ceramic Glass

The surface cooking area will glow red when an element is ON, except when Melt or Warming Zone (on some models) are used. It may cycle on and off to maintain the selected heat level.
It is normal for the surface of the light-colored ceramic glass to appear to change color when surface cooking areas are hot.
As the glass cools, it will return to its original color.
Cleaning off the cooktop before and after each use will help keep it free from stains and provide the evenest heating. On cooktops with light-colored ceramic glass, soils and stains may be more visible and may require more cleaning and attention. A cooktop cleaner and a cooktop scraper are recommended.
For more information, see the “General Cleaning” section.

• Avoid storing jars or cans above the cooktop. Dropping a heavy or hard object onto the cooktop could crack the cooktop.
• To avoid damage to the cooktop, do not leave a hot lid on the cooktop. As the cooktop cools, air can become trapped between the lid and the cooktop, and the ceramic glass could break when the lid is removed.
• For foods containing sugar in any form, clean up all spills and soils as soon as possible. Allow the cooktop to cool down slightly. Then, while wearing oven mitts, remove the spills using a scraper while the surface is still warm. If sugary spills are allowed to cool down, they can adhere to the cooktop and can cause pitting and permanent marks.
•  To avoid scratches, do not slide cookware or bakeware on the cooktop. Aluminum or copper bottoms and rough finishes on cookware or bakeware could leave scratches or marks on the cooktop.
•  Do not cook popcorn in prepackaged aluminum containers on the cooktop. They could leave aluminum marks that can not be removed completely.
•  To avoid damage to the cooktop, do not allow objects that could melt, such as plastic or aluminum foil, to touch any part of the entire cooktop.
•  To avoid damage to the cooktop, do not use the cooktop as a cutting board.
• Use cookware about the same size as the surface cooking area. Cookware should not extend more than 1/2″ (1.3 cm) outside the area.
• Use flat-bottomed cookware for best heat conduction and energy efficiency. Cookware with rounded, warped, ribbed, or dented bottoms could cause uneven heating and poor cooking results.
•  Determine flatness by placing the straight edge of a ruler across the bottom of the cookware. While you rotate the ruler, no space or light should be visible between it and the cookware.
•  Make sure the bottoms of pots and pans are clean and dry before using them. Residue and water can leave deposits when heated.
•  To avoid damage to the cooktop, do not cook foods directly on the cooktop.

PARTS AND FEATURES – ELECTRONIC TOUCH CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed.

30″ (76.2 cm) Control Panel

30″ (76.2 cm) Cooktop

A. Left rear single element
B. Center rear single element (even-heat melt)
C. Right rear dual element
D. Control panel
E. Center front single element
F. Left front dual element (even-heat ultra power)

36″ (91.4 cm) Control Panel

A. Left rear single element electronic touch control
B. Center triple element electronic touch control
C. Right rear single element (even-heat melt) electronic touch control
D. Right front single element electronic touch control
E. Timer electronic touch control
F. Wifi electronic touch control
G. Control lock hold 3 sec
H. Left front dual element (even-heat ultra power) electronic touch control

36″ (91.4 cm) Cooktop

A. Left rear single element
B. Center triple element
C. Right rear single element (even-heat melt)
D. Right front single element
E. Control panel
F. Left front dual element (even-heat ultra power

COOKTOP CONTROLS – ELECTRONIC TOUCH CONTROLS

Cooktop Controls

Wi-Fi Connectivity

•  Connect to Network: Download the Whirlpool® app from the app store on your mobile phone. See the Connectivity Setup sheet for more detailed instructions.
• SAID Code: The SAID code is used to sync a smart device with your appliance.
  The SAID code plate is located on the metal cabinet underneath the cooktop. See the following illustration.
•  MAC Address: MAC Address is displayed for the Wi-Fi module.
•  Wi-Fi Radio: Turn Wi-Fi on or off.

The electronic touch controls offer a variety of heat settings for optimal cooking results.
For maximum element operation, all cooktop electronic touch controls can be set to High when bringing liquids to a rapid boil.
When the cooktop is turned on or after power is restored to the cooktop after a power failure, all temperature setting lights will glow for 10-15 seconds. After the lights go off, the cooktop is ready to use.

To Use:

1.  Touch the On/Off keypad for the desired element.
2.  Touch the “+” (plus) or “-” (minus) keypad to select the power level.
   NOTE: Press and hold the “+” (plus) or “-” (minus) keypad for a few seconds to quickly scroll through the power level. If a power level is not selected within approximately 10 seconds, the element will not turn on.
3. To change the power level while cooking, select a power level with the “+” (plus) or “-” (minus) keypad.
4. When finished cooking, touch ON/OFF for the desired element to turn off surface cooking area(s) individually or touch the Off
   keypad to turn off all surface cooking areas at once.
   Use the following chart as a guide when setting heat levels.

REMEMBER: When the cooktop is in use, the entire cooktop area may become hot.
Hot Surface Indicator Lights

An “H” will appear in the surface cooking area display as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off.

Cooktop On Indicator Light
The cooktop has a Cooktop ON indicator light. The light will glow when any of the elements are ON.
The element display will show the current power level when that element is On and a power level is selected.

Dual/Triple Element

The dual and triple elements offer flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual and triple sizes combine single, dual, and outer elements and are recommended for larger cookware, large quantities of food, and home canning.

Triple Element (on some models)

Dual Element

To Use Dual and Triple:

1. When the On/Off keypad is touched, all heating zones for the selected element will be active. To reduce the number of heating zones being used, touch ZONE SIZE. One, two, or three lights will glow to indicate the number of burner zones being used. One of the lights will blink.
2. Touch the “+” (plus) or “-” (minus) keypad to select the power level. A tone will sound each time a keypad is touched.
   NOTE: Press and hold the “+” (plus) or “-” (minus) keypad for a few seconds to quickly scroll through the power level. If a power level is not selected within approximately 10 seconds, the element will not turn on.
3. To change the power level while cooking, touch the “+” (plus) or “-” (minus) keypad to select a new power level.
   NOTE: If the power level is at the minimum power setting, press “-” minus to jump to the maximum setting.
4. To change the heating zones being used while cooking, touch ZONE SIZE.
5.  When finished cooking, touch ON/OFF for the desired element to turn off the surface cooking area.

Control Lock

The Control Lock cooktop control avoids unintended use of the surface cooking areas. When the cooktop is locked out, the surface cooking areas cannot be turned on by the cooktop touch controls.
To Lock Cooktop: Touch and hold the Control Lock Hold 3 Sec keypad for 3 seconds. After 3 seconds, Control Lock Hold 3 Sec will glow red, indicating that the cooktop controls are in the lockout position.
To Unlock Cooktop: Touch and hold the Control Lock Hold 3 Sec keypad for 3 seconds.

Home Canning

When canning for long periods, alternate the use of surface cooking areas, elements, or surface burners between batches. This allows time for the most recently used areas to cool.

•  Center the canner on the grate or largest surface cooking area or element. On electric cooktops, canners should not extend more than 1/2″ (1.3 cm) beyond the surface cooking area or element.
• Do not place canner on two surface cooking areas, elements or surface burners at the same time.
•  On ceramic glass models, use only flat-bottomed canners.
•  For more information, contact your local agricultural department. Companies that manufacture home canning products can also offer assistance.

Cookware

IMPORTANT: Do not leave empty cookware on a hot surface cooking area, element, or surface burner.
Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid and the material should be of medium-to-heavy thickness.
Rough finishes may scratch the cooktop. Aluminum and copper may be used as a core or base in cookware. However, when used as a base, they can leave permanent marks on the cooktop or grates.
Cookware material is a factor in how quickly and evenly heat is transferred which affects cooking results. A nonstick finish hasthe same characteristics as its base material. For example, aluminum cookware with a nonstick finish will take on the properties of aluminum.
Use the following chart as a guide for cookware material characteristics.

COOKTOP CARE

General Cleaning

IMPORTANT: Before cleaning, make sure all controls are off and the cooktop is cool. Always follow label instructions on cleaning products.
Soap, water, and a soft cloth or sponge are suggested first unless otherwise noted.
Do not use a steam cleaner.
CERAMIC GLASS
Cleaning Method:
To avoid damaging the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia.

1. Remove food/residue with the Cooktop Scraper. ■ For best results, use the Cooktop Scraper while the cooktop is still warm but not hot to the touch. It is recommended to wear an oven mitt while scraping the warm cooktop.
   ■ Hold the Cooktop scrapper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure in order to remove the residue.
   Allow the cooktop to cool down completely before proceeding to Step 2.
2.  Apply a few dime-sized drops of affresh® Cooktop Cleaner to the affected areas. ■ Rub affresh® Cooktop Cleaner onto the cooktop surface with the blue Cooktop Cleaning Pad. Some pressure is needed to remove stubborn stains.
   ■ Allow the cleaner to dry to a white haze before proceeding to Step 3.
3. Polish with a clean, dry cloth or a clean, dry paper towel. ■ Repeat steps 1 through 3 as necessary for stubborn or burned-on stains.

TROUBLESHOOTING

First, try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, visit https://kitchenaid.custhelp.com. In Canada, visit http://www.kitchenaid.ca. In Mexico, visit https://kitchenaid.mx/servicio.
Contact us by mail with any questions or concerns at the address below.

In the U.S.A.:
KitchenAid Brand Home Appliances
Customer Experience Center
553 Benson Road
Benton Harbor, MI 49022-2692

In Canada:
KitchenAid Brand Home Appliances
Customer Experience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7

In Mexico:
Whirlpool México, S. de R.L. de C.V.
Antigua Carretera Roma Km 9 S/N
Col. El Milagro, Apodaca, N.L.,
Mexico, C.P. 66634

Please include a daytime phone number in your correspondence.

ASSISTANCE OR SERVICE

If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory-specified parts. These factory-specified parts will fit right and work right because they are made with the same precision used to build every new KitchenAid® appliance.
To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center toll-free:
1-800-422-1230 or visit our website at www.kitchenaid.com.
Our consultants provide assistance with:

• Scheduling of service. KitchenAid® appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in the United States.
• Features and specifications on our full line of appliances.
• Referrals to local KitchenAid® appliance dealers.
• Installation information.
• Use and maintenance procedures.
• Repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

For further assistance
If you need further assistance, you can write with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Experience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

Accessories

To order accessories, visit our website at www.kitchenaid.com.
Affresh® Cooktop Cleaner
(ceramic glass models)
Order Part Number W10355051
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Affresh® Stainless Steel Cleaner
(stainless steel models)
Order Part Number W10355016
Affresh® Kitchen and Appliance Cleaner
Order Part Number W10355010

In Canada

Call the KitchenAid Customer eXperience Center toll-free:
1-800-807-6777 or visit our website at www.kitchenaid.ca.
Our consultants provide assistance with:

• Scheduling of service. KitchenAid® appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in Canada.
• Features and specifications on our full line of appliances.
• Referrals to local KitchenAid® appliance dealers.
• Use and maintenance procedures.
  Accessory and repair parts sales.

For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
Customer Experience Centre
200 – 6750 Century Ave.
Mississauga, ON L5N 0B7
Please include a daytime phone number in your correspondence.

®/™ ©2018 Used under license in Canada. All rights reserved.

W11255749A