Cisco Wireless IP Phone 8821 and 8821-EX User Guide

Cisco Wireless IP Phone 8821 and 8821-EX

Cisco Wireless IP Phone 8821 and 8821-EX User Guide
First Published: 2016-06-29 Last Modified: 2020-05-04
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CONTENTS

CHAPTER 1

Your Phone 1 Cisco Wireless IP Phone 8821 and 8821-EX 1 Feature Support 4 New and Changed Information 4 New and Changed Information for Cisco Wireless IP Phone 8821-EX Support 4 New and Changed Information for Firmware Release 11.0(5)SR1 4 New and Changed Information for Firmware Release 11.0(5) 4 New and Changed Information for Firmware Release 11.0(4) 5 New and Changed Information for Firmware Release 11.0(3) 6 Getting Started 6 Turn On Your Phone 6 Sign In to Your Phone 7 Turn Off Your Phone 7 Lock the Phone Keypad 7 Unlock the Phone Keypad 8 Access Your Voicemail 8 Self Care Portal 8 Speed-Dial Numbers 9 Buttons and Hardware 10 Navigation 14 Phone Screen Features 14 Header Icons 14 Home Screen 16 Differences Between Phone Calls and Lines 16 Out-of-Range Alerts 17 Phone Batteries 17

Cisco Wireless IP Phone 8821 and 8821-EX User Guide iii

Contents

CHAPTER 2 CHAPTER 3

Bluetooth and Your Phone 18 Care of Your Phone 19
Clean the Phone Exterior 20 If You Drop Your Phone in Water 21 Additional Help and Information 22 Cisco One-Year Limited Hardware Warranty Terms 23 Battery Warranty 23
Phone Setup 25 Phone Hardware Installation 25 Install the Cisco Wireless IP Phone 8821 Battery 25 Install the Cisco Wireless IP Phone 8821-EX Battery 30 Replace the Cisco Wireless IP Phone 8821 Battery 34 Replace the Cisco Wireless IP Phone 8821-EX Battery 39 Damaged Battery Identification 46 Phone Battery Charging 48 Spare Battery Charging 48 Prepare the Power Adapter 48 Charge the Battery with the AC Power Supply 49 Charge the Battery with the USB Cable and a USB Port on Your Computer 50 Phone Configuration 51 Add the Phone to the Wi-Fi Network 51
Calls 55 Access the Phone App 55 Make Calls 56 Make a Call 56 Make an Emergency Call 56 Make a Call with a Headset 56 Make a Call with the Phone Speaker 57 Make a Call with the Desktop Charger Speaker 57 Make a Call with a Phone or Video Address 57 Redial a Number 58 Return a Recent Call 58

Cisco Wireless IP Phone 8821 and 8821-EX User Guide iv

Make a Call to a Favorite Number from the Contacts App 58 Make a Call to a Favorite Number from the Applications Screen 59 Make a Speed Dial Call 59 Dial an International Number 59 Get Notified When a Contact is Available 60 Calls That Require a Billing Code or Authorization Code 60 Secure Calls 61 Answer Calls 61 Answer a Call 61 Answer Call Waiting 61 Decline a Call 61 Ignore a Call 62 Silence Incoming Calls on Your Phone 62 Answer a Coworker’s Phone (Call Pickup) 62
Answer a Call Within Your Group (Pickup) 62 Answer a Call From Another Group (Group Pickup) 63 Answer a Call from an Associated Group (Other Pickup) 63 Trace a Suspicious Call 63 Control the Phone Ringer for a Single Incoming Call 64 End a Call 64 Mute Your Audio 64 Hold Calls 65 Put a Call on Hold 65 Answer a Call Left on Hold for Too Long 65 Swap Between Active and Held Calls 65 Call Park 66 Place a Call on Hold with Call Park 66 Retrieve a Call on Hold with Call Park 66 Forward Calls From Your Phone 67 Turn Off Call Forward From Your Phone 67 Transfer a Call to Another Person 67 Conference Calls and Meetings 68 Add Another Person to a Call 68 View and Remove Conference Participants 68

Contents

Cisco Wireless IP Phone 8821 and 8821-EX User Guide v

Contents

CHAPTER 4

Scheduled Conference Calls (Meet Me) 69 Host a Meet Me Conference 69 Join a Meet Me Conference 69
Intercom Calls 69 Make an Intercom Call 70 Answer an Intercom Call 70
Supervise and Record Calls 70 Set up a Supervised Call 71 Record a Call 71
Prioritized Calls 71 Make a Priority Call 72 Answer a Priority Call 72 Answer a Priority Call While on Another Call 72
Multiple Lines 73 Shared Lines 73 Add Yourself to a Call on a Shared Line (cBarge) 73
Contacts 75 Access the Contacts App 75 Favorites 75 Access Favorites 76 Add a Contact to Your Favorites List 76 Delete a Contact from Your Favorites List 76 Local Contacts 77 Search for a Contact in Your Local Contacts List 77 Add a New Contact to Your Local Contacts List 77 Edit a Contact in Your Local Contacts List 78 Call a Contact from Your Local Contacts List 78 Remove a Contact from Your Local Contacts List 78 Remove all Local Contacts 79 Personal Directory 79 Sign In and Out of a Personal Directory 79 Personal Address Book 80 Search for a Contact in Your Personal Address Book 80

Cisco Wireless IP Phone 8821 and 8821-EX User Guide vi

Contents

CHAPTER 5
CHAPTER 6 CHAPTER 7

Add a New Contact to Your Personal Directory 80 Find Contact Information for a Personal Directory Contact from Your Phone 81 Edit a Contact in Your Personal Directory 81 Call a Contact from Your Personal Directory 81 Remove a Contact from Your Personal Address Book 82 Corporate Directory 82 Search and Dial a Contact from the Corporate Directory 82 Find Contact Information for a Coworker from Your Phone 82
Recent Calls 85 Access the Recents App 85 New Voicemail Message and Missed Calls Indicators 85 Missed Calls List 85 View Your Missed Calls 86 Find Details About a Missed Call 86 Return a Missed Call 86 Delete a Missed Call Entry 86 Clear the Missed Calls List 87 Recents Calls List 87 View Your Recent Calls 87 Find Details About a Recent Call 88 Return a Recent Call from Recents 88 Create a New Local Contact from a Recent Call 88 Add Recent Call Information to a Local Contact 89 Delete a Call Record 89 Clear the Recent Calls List 89
Applications 91 Apps and the Application Button 91 Use the Push to Talk Application 91
Settings 93 Access the Settings App 93 Access Phone Settings 93

Cisco Wireless IP Phone 8821 and 8821-EX User Guide vii

Contents

CHAPTER 8

Make the Phone Vibrate for an Incoming Call 93 Select Where You Hear Ringing 94 Change the Ringtone 94 Adjust the Headset Feedback 95 Turn Off the Keypad Sounds 95 Adjust the Background Noise Filter 95 Adjust the Screen Brightness 95 Change the Font Size 96 Control the LED Indicator Light 96 Change the Screen Display Timeout 97 Change the Wallpaper 97 Automatically Lock the Keypad 97 Date and Time Settings 98 Set Battery Level Display 100 Access Bluetooth Settings 101 Turn On Bluetooth 101 Add a New Bluetooth Headset 101 Connect a Bluetooth Headset 102 Rename a Bluetooth Headset 102 Disconnect a Bluetooth Headset 102 Delete a Bluetooth Headset 103 Access Admin Settings 103 Adjust the Volume During a Call 103 Adjust the Phone Ringer Volume 104
Accessories 105 Supported Accessories 105 Headsets 106 Important Headset Safety Information 106 Standard Headsets 106 Bluetooth Headsets 107 Headset Tips 107 Desktop Chargers 107 Set Up the Desktop Charger 109

Cisco Wireless IP Phone 8821 and 8821-EX User Guide viii

CHAPTER 9 CHAPTER 10

Charge Your Phone with the Desktop Charger 109 Charge Your Spare Battery with the Desktop Charger 111 Multichargers 111 Set Up the Multicharger 112 Install the Multicharger Wall Mount Kit 113 Charge Your Phone with the Multicharger 114 Charge Your Spare Battery with the Multicharger 115 Secure the Charger with a Cable Lock 115
Troubleshooting 117 General Troubleshooting 117 Find Information About Your Phone 119 Hardware Diagnostics 119 Perform Audio Diagnostics 119 Perform WLAN Diagnostics 120 WLAN Diagnostics Fields 120 Create a Problem Report from the Phone 122
Product Safety and Security 123 Safety and Performance Information 123 Safety Guidelines 124 Battery Safety Notices 124 Hazardous Environments 126 Power Outage 126 Regulatory Domains 126 Health-Care Environments 126 External Devices Usage 126 Phone Behavior During Times of Network Congestion 127 SAR 127 Product Label 127 Compliance Statements 128 Compliance Statements for the European Union 128 CE Marking 128 RF Exposure Statement for the European Union 128

Contents

Cisco Wireless IP Phone 8821 and 8821-EX User Guide ix

Contents

Compliance Statements for the USA 128 SAR Statement 128 RF Exposure Information 128 General RF Exposure Compliance 130 Part 15 Radio Device 130
Compliance Statements for Canada 130 Canadian RF Exposure Statement 130
Compliance Statements for New Zealand 131 Permit to Connect (PTC) General Warning 131 Use of IP Networks with the PSTN 131 The Use of Voice Compression Through the PSTN 132 Echo Cancellation 132
Compliance Statements for Taiwan 132 DGT Warning Statement 132
Compliance Statement for Argentina 133 Compliance Statements for Brazil 133 Compliance Statement for Singapore 133 Cisco Product Security Overview 134 Important Online Information 134

Cisco Wireless IP Phone 8821 and 8821-EX User Guide x

1 C H A P T E R
Your Phone
· Cisco Wireless IP Phone 8821 and 8821-EX, on page 1 · New and Changed Information, on page 4 · Getting Started, on page 6 · Self Care Portal, on page 8 · Buttons and Hardware, on page 10 · Care of Your Phone, on page 19 · Additional Help and Information, on page 22
Cisco Wireless IP Phone 8821 and 8821-EX
The Cisco Wireless IP Phone 8821 and 8821-EX are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with Cisco Aironet and Cisco Meraki access points (APs) in a private business communications network. The phones provide voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. The Cisco Wireless IP Phone 8821-EX is certified for Potentially Explosive Atmosphere ATEX Zone 2 IP54 (pending) and North America Class I Division 2/Zone 2. The phone is certified for use in potentially explosive (hazardous) environments where flammable gases, vapors or liquids may be present for a short period of time or under abnormal conditions. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations. The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone 8821-EX on the right.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 1

Cisco Wireless IP Phone 8821 and 8821-EX Figure 1: Cisco Wireless IP Phone 8821 and 8821-EX

Your Phone

These phones, like other network devices, must be configured and managed. The phones support G.711a. G.711u, G.722, G.729a, G.729ab, iLBC, iSAC, and OPUS codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio. The phones are hearing aid compatible (HAC) but do not have any TTY features. They have ridges on the sides of the 5 key that is a tactile identifier. The physical characteristics include:
· Resistance to damage from dropping the phone · Tolerance of antibacterial and alcohol-based wipes · Latex- and lead-free · Shockproof and vibration-proof · USB On-the-Go (OTG) 2.0 interface · Cisco Wireless IP Phone 8821: IP54 protection, which indicates dust-tight equipment that is protected
against water (see below) · Cisco Wireless IP Phone 8821-EX only:
· IP67 protection in ordinary locations · Certified for use in Potentially Explosive Atmosphere:
· ATEX Zone 2 IP54 (pending) · METLABS Certified for Class I and II, Division 2 and Class III, Divisions 1 and 2, Groups A,
B, C and D
· Industry-standard yellow styling offers fast recognition in emergency situations.
· Charge with a desktop charger for a single phone or a multicharger for up to 6 phones. For more information, see Supported Accessories, on page 105.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 2

Your Phone

Cisco Wireless IP Phone 8821 and 8821-EX

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:
· Use of Bluetooth wireless headsets, including certain hands-free call features
· Wireless access to your phone number and the corporate directory
· Access to network data, XML applications, and web-based services
· Online customizing of phone features and services from your Self Care portal
To prevent device damage: · Don’t bathe or swim with the phone.
· Don’t expose phone to pressurized water or high velocity water, such as when showering, cleaning, or hand washing.
· Don’t use the phone in a sauna or steam room.
· Don’t intentionally submerge phone in water.
· Don’t operate the phone outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.
· Don’t store phones, batteries, and accessories outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.
· Don’t drop the phone or subject it to other impacts.
· Don’t disassemble the phone; don’t remove any screws.
· Don’t use harsh cleaning agents, like bleach and other chemicals, to clean the phone exterior
· Don’t use a broken battery door or a battery door with a broken seal.
Minimize the exposure of your phone to soap, detergent, acids or acidic foods, and any liquids; for example, salt water, soapy water, pool water, perfume, insect repellent, lotions, sun screen, oil, adhesive remover, hair dye, soft drinks, and solvents. For more information, see Care of Your Phone, on page 19.
IP54 and IP67
The Cisco Wireless IP Phone 8821 and 8821-EX are tested under controlled laboratory conditions under IEC standard 60529. The Cisco Wireless IP Phone 8821 has a rating of IP54 and the Cisco Wireless IP Phone 8821-EX has a rating of IP67 in ordinary locations. Ingress Protection 54 (IP54) and Ingress Protection 67 (IP67) indicate dust-tight equipment that is protected against water. Splash, water, and dust resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Users are expected to take care of the phone and should not deliberately expose the device to a hostile environment of dust, splash, or water immersion. Related Topics
Hazardous Environments, on page 126

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 3

Feature Support

Your Phone

Feature Support

New and Changed Information

New and Changed Information for Cisco Wireless IP Phone 8821-EX Support

The following updates were made to the document.

Feature

Description

Cisco Wireless IP Phone 8821-EX Support

Cisco Wireless IP Phone 8821 and 8821-EX, on page 1
Phone Batteries, on page 17
Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30
Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39
Supported Accessories, on page 105
Desktop Chargers, on page 107
Multichargers, on page 111

Battery information update

Damaged Battery Identification, on page 46

New and Changed Information for Firmware Release 11.0(5)SR1

The following updates were made to the document.

Feature

Description

Minor updates

Phone Batteries, on page 17

New and Changed Information for Firmware Release 11.0(5)
The following table describes changes to this book to support Firmware Release 11.0(5).

Note Cisco Wireless IP Phone 8821 Firmware Release 11.0(5) has been deferred. The features from the release are available in subsequent firmware releases.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 4

Your Phone

New and Changed Information for Firmware Release 11.0(4)

Feature Name

Updates

New Chargers for the Cisco Wireless IP Phone Phone Batteries, on page 17

8821

Desktop Chargers, on page 107

Multichargers, on page 111

User Interface Enhancements

Header Icons, on page 14 Make a Call to a Favorite Number from the Applications Screen, on page 59 Decline a Call, on page 61 Several changed sections in Favorites, on page 75 Several changed sections in Local Contacts, on page 77 Create a New Local Contact from a Recent Call, on page 88 Perform Audio Diagnostics, on page 119 Set Battery Level Display, on page 100

As a result of recent changes to the hardware, Cisco Wireless IP Phone 8821 and 8821-EX, on page 1

the Cisco Wireless IP Phone 8821 is now certified for IP54 ingress protection, and is no longer certified for IP67 ingress protection.

Install the Cisco Wireless IP Phone 8821 Battery, on page 25

Replace the Cisco Wireless IP Phone 8821 Battery, on page

New and Changed Information for Firmware Release 11.0(4)

The following table describes changes to this book to support Firmware Release 11.0(4).

Feature Name

Updates

Configurable home screen

Buttons and Hardware, on page 10 was updated to discuss navigation.
Phone Screen Features, on page 14 was updated.
Home Screen, on page 16 was added to describe the home screen options.
Many of the procedures for app access were updated.

Improve cleaning instructions

The phone can be damaged if you blow or use compressed air on the microphones, so additional caution statements are added to:
· Care of Your Phone, on page 19

· Clean the Phone Exterior, on page 20

· If You Drop Your Phone in Water, on page 21

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 5

New and Changed Information for Firmware Release 11.0(3)

Your Phone

Feature Name Local contacts Problem report tool Resized wallpapers User Interface Enhancements
General updates

Updates
Favorites, on page 75 and Local Contacts, on page 77 and their subsections were added to the “Contacts” chapter.
Create a Problem Report from the Phone, on page 122 describes how to report a phone problem.
Change the Wallpaper, on page 97 was updated for the new wallpapers.
Adjust the Screen Brightness, on page 95 and Change the Screen Display Timeout, on page 97 were updated with the default setting information.
Important Headset Safety Information, on page 106 added.

New and Changed Information for Firmware Release 11.0(3)

The following table contains the information that was added or changed in this book for this firmware release.

Feature

Updates

Background noise filter

Adjust the Background Noise Filter, on page 95 Headset Tips, on page 107

Power saving enhancements

Phone Batteries, on page 17

Getting Started
You must read Product Safety and Security, on page 123 before you install or charge the battery. Your phone is powered by a rechargeable Lithium ion battery. Before you can use your phone, you must install the battery in the phone and charge the battery. Your phone needs to connect to the corporate wireless network and the IP telephony network. Your administrator might set up your new wireless phone, or you might have to set it up. After the phone is set up, you can use the phone. Related Topics
Phone Setup, on page 25 Phone Batteries, on page 17
Turn On Your Phone
Your phone automatically turns the power off when you are not using it to conserve battery power. You need to turn the phone back on in order to use it.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 6

Your Phone

When you turn the phone on, you may need to enter a username and password to access the wireless network. After the phone authenticates and registers with the call control system, the main screen displays and you can make or receive calls.
Procedure
Press and hold Power/End Call until the red LED lights.

Sign In to Your Phone
If you see a sign-in screen when you turn the phone on, you must enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance.
Procedure

Step 1 Step 2

Enter your user ID. Enter your password.

Turn Off Your Phone
To conserve the battery, turn off the phone when you don’t need it to make or receive calls.
Procedure

Step 1 Step 2

Press and hold Power/End Call Press Power off.

for 4 seconds.

Related Topics Change the Screen Display Timeout, on page 97

Lock the Phone Keypad
You can lock the keypad so that you don’t press keys by mistake.
Procedure

Press and hold Zero (0) until you see the message that the keypad is locked.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 7

Unlock the Phone Keypad

Your Phone

Related Topics Automatically Lock the Keypad, on page 97
Unlock the Phone Keypad
If you lock the keypad, you need to unlock it to use the phone. Procedure
Step 1 Press Unlock. Step 2 Press Zero (0) .

Access Your Voicemail
You can access your voicemail by calling the voicemail system phone number. But, if your administrator has enabled quick access, you can access voicemail with a single button. The button automatically dials the voicemail system for you. Your voicemail system is separate from the phone. If you need information about the voicemail system phone numbers for internal and external access and other voicemail system information, contact your administrator.
Procedure

Step 1 Step 2

Press and hold One (1) Follow the prompts.

on the keypad.

Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization’s Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
· Phone features include speed dial, do not disturb, and your personal address book.
· Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
· Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you access it on your phone.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 8

Your Phone

Speed-Dial Numbers

The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system.
Table 1: Features Available on the Self Care Portal

Features

Description

Call forward

Use the number that receives calls when call forward is enabled on the phone. Use the Self Care portal to set up more complicated call forward functions, for example, when your line is busy.

Additional phones

Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone. When you set up additional phones, you can also set up these features:

· Single number reach–Specify whether the additional phone should ring when someone calls your desk phone.

· Mobile calls–If the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk phone or desk phone calls to your mobile phone.

Speed dial

Assign phone numbers to speed-dial numbers so that you can quickly call that person.

Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial. You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code. The dial string can contain the following characters:
· 0 to 9
· Pound (#)
· Asterisk (*)
· Comma (,)–This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are: · Use the comma to separate the parts of the dial string.
· An authorization code must always precede a billing code in the speed-dial string.
· A single comma is required between the authorization code and the billing code in the string.
· A speed-dial label is required for speed dials with authorization codes and additional digits.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 9

Buttons and Hardware

Your Phone

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Example To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:
· You need to dial 9 for an outside line. · You want to call 5556543. · You need to input the authorization code 1234. · You need to input the billing code 9876. · You must wait for 4 seconds. · After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Related Topics
Calls That Require a Billing Code or Authorization Code, on page 60
Buttons and Hardware
Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The following figure shows the Cisco Wireless IP Phone 8821, but the Cisco Wireless IP Phone 8821-EX is similar in appearance.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 10

Your Phone Figure 2: Cisco Wireless IP Phone 8821 Buttons and Hardware

Buttons and Hardware

The following table describes the functions of the keys on the phones.

Item Name or Grouping

Description

1 Indicator light (LED) Indicator light–Use the light to identify states:

Headset port

· Solid red–the phone is connected to the AC power source and battery is charging.

· Solid green–the phone is connected to the AC power source and battery is fully charged.

· Fast blinking amber–There is an incoming call. Phone can be charging or fully charged.

· Fast blinking green–There is a voice message. When phone is connected to the AC power source, the green light displays longer than when using only the battery.

· Slow blinking green (every 2 seconds): The phone is using only battery power. The phone is registered with the wireless network and is within service coverage area.

2 Speaker button

Headset port with cover Remove the protective cover and plug in a headset or ear buds.
Speaker Toggle the speaker mode on or off for the phone.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 11

Buttons and Hardware

Your Phone

Item Name or Grouping
3 Softkey buttons Navigation cluster Call control buttons

Description
Softkeys · The More softkey accesses a list of menus or functions. · The softkey activates the option displayed on the screen.

Navigation cluster Navigation ring and Select button Navigation ring (outer ring):
· Move up, down, left, or right in the Applications view to select these apps:
· Recents
· Contacts
· Apps
· Settings
· Scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.
· In Line view, press left on the Navigation ring to go to the Applications view.

Select button (center of the cluster): · Make a call from the main screen. · Select a menu item, a softkey, a call, or an action.

Answer/Send the call.

Answer a ringing call or, after dialing a number, place

Power/End Call Turn the phone on or off, or end a connected call. When you use menus or when you are in an app, it acts as a shortcut to return to the main screen.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 12

Your Phone

Buttons and Hardware

Item Name or Grouping 4 Keypad
5 Left Side Buttons

Description
Dial numbers, enter letters, and choose menu items by number. One (1)
· Enter “1” when you dial a number. · Access voicemail. Press and hold to automatically dial the voicemail
system. · Enter these special text characters: / . @ : ; = ? – _ & %
Asterisk (*) · Before you enter an international phone number, press and hold for a few seconds to add the plus (+) symbol to the phone number. · Enter these special text characters: + * ~ ` < >
Zero (0) · Enter “0” when you dial a number. · Lock the keypad. · Enter a space or these special text characters: 0 , ! ^ ‘ ” |
Pound (#) · Press to silence the phone ringer. If configured, the phone will vibrate instead. · Enter these special text characters: # $ £ ¤ ( ) { } [ ]
Application Use with XML applications, such as Push to Talk.

Volume · When the phone is idle, change the ring volume or turn off the ringer.
· When you have an incoming (ringing) call, press the button once to silence the ringer.
· During a call, control the speaker volume for the active handset, headset, or speaker.
· When the phone is docked in the desktop charger, control the volume of the charger speaker.
Mute Toggle the mute feature on or off.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 13

Navigation

Your Phone

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, and placed calls. The screen is made up of these sections:
· Header section–displays the phone number, Wi-Fi strength, battery charge, and a number of feature icons. The feature icons display when features are active.
· Middle section–displays the home screen.
· Footer section–displays the current date and time or softkey labels. Each softkey label indicates the action for the softkey button below the screen.

Related Topics Home Screen, on page 16

Header Icons

The screen header displays many icons. The following tables interpret these icons.
Table 2: Audio Path Icons

Icon

Description

The speakerphone or desktop charger speaker is in use.

A wired or Bluetooth headset in use.
The phone is muted.
The phone is in silent mode. This mode happens when you turn off the ringer from the Settings menu.

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Your Phone

Header Icons

Table 3: Bluetooth Icons

Icon

Description

Bluetooth is turned on.

A device is connected with Bluetooth.

Bluetooth is turned on but no device is connected.

Table 4: Network Icons

Icon

Description

Wi-Fi connected and the number of bars indicates the signal strength.

There is no Wi-Fi connection The phone is connected to the Ethernet with the USB Ethernet dongle.

By default, your phone displays the battery charge icons. You can enable the phone to display the battery level as a percentage. For more information, see Set Battery Level Display, on page 100.
Table 5: Battery Icons

Icon

Description

The battery fully charged.

The battery charge is at about 75%.

The battery charge is at about 50%.

The battery charge is at about 25%.

The battery charge is less than 25%.

The battery is drained. Recharge the battery or exchange it for a charged battery.

There is no battery detected.

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Home Screen

Your Phone

Home Screen
When your phone is idle, the home screen displays. The home screen can be either the Application view or the Line view.
Your administrator determines which home screen displays on your phone. If you frequently make or receive calls, you may prefer the Line view as your default home screen.
The following figure is a home screen in Applications view.
Figure 3: Application View

The following figure is a home screen in Line view. To access the Applications screen, press left on the Navigation ring.
Figure 4: Line View

Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone. Here is an explanation of the differences.
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Your Phone

Out-of-Range Alerts

Lines Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press Phone to open the line view. You have as many lines as you have directory numbers with phone line icons in the line view list.
Calls Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
Out-of-Range Alerts
Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the (no signal) icon displays on the phone screen. When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls. If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network. To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again.
Phone Batteries
Your phone contains a lithium ion battery. The fully charged battery provides the following hours of service: · Up to 11.5 hours of talk time (depends on phone firmware and charger version) The following table shows the differences in talk time when you use: · The new 4.35V Cisco Wireless IP Phone 8821 Desktop Charger and Cisco Wireless IP Phone 8821 Multi Charger
· The Cisco Wireless IP Phone 8821-EX Desktop Charger and Cisco Wireless IP Phone 8821-EX Multi Charger

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 17

Bluetooth and Your Phone

Your Phone

Table 6: Comparison of Talk Times

Condition

Original Cisco Wireless New Cisco Wireless IP Cisco Wireless IP Phone

IP Phone 8821 Desktop Phone 8821 Desktop 8821-EX Desktop Charger

Charger and Cisco

and Cisco Wireless IP

Wireless IP Phone 8821 Wireless IP Phone 8821 Phone 8821-EX Multi

Multi Charger

Charger

Phone charged in charger, with wall adapter, or with USB

9.5 hours

Phone running Firmware Release 11.0(4)SR3 or earlier

9.5 hours

Phone charged in charger, with wall adapter, or with USB

11.5 hours

Phone running Firmware Release 11.0(5) or later

11.5 hours

9.5 hours

Spare battery charged in 9.5 hours the charging slot

11.5 hours

9.5 hours

· Up to 145 hours of standby time

Battery life depends on a number of factors including:
· On time–The battery life is reduced when the phone is turned on. Calls, messages, application use, Bluetooth use, and actions like menu navigation use power.
· Scan mode–Your phone can be set up to scan the access points in three different ways (Continuous, Auto, Single AP). If your phone uses Continuous or Auto scan modes, the phone requires more power, which reduces battery talk time.

If you require longer talk times, you will find it useful to have a spare, charged battery.

Bluetooth and Your Phone
You can use a Bluetooth headset with your phone.
Bluetooth connections work best when you’re within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.
To connect a headset to your phone with Bluetooth, you start by pairing the headset with your phone. You can pair up to 5 Bluetooth headsets with the phone. After the headset is paired, the phone connects to the headset when the headset is turned on. The last Bluetooth headset connected with the phone is the headset that the phone uses.

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Your Phone

Care of Your Phone

Note The Cisco Wireless IP Phone 8821-EX has not been tested or certified with any accessories for use in Potentially Explosive Atmosphere.
Related Topics Bluetooth Headsets, on page 107 Access Bluetooth Settings, on page 101
Care of Your Phone
You can clean your phone. Make sure you follow our cleaning instructions. Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Clean the Phone Exterior

Your Phone

Clean the Phone Exterior
You can clean the phone exterior using a dry, lint-free cloth. For the health-care environment, we recommend that you use CaviwipesTM and SaniwipesTM to thoroughly clean the phone. Caviwipes and Saniwipes contain up to 17% isopropanol. Any cleaning solution containing a higher amount of isopropanol, including pure isopropanol, or an alternative alcohol-based liquid could potentially damage the phone. Do not clean the phone with bleach or other caustic products. Excessive use of Caviwipes and Saniwipes more than 3 times a day will damage the phone surface coating and will change the appearance of phone. Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Step 1 Step 2 Step 3

Remove the phone from the charger or unplug it from the charging cable. If the phone is in a protective case, remove the phone from the case. Wipe the phone and screen with a damp, soft, lint-free cloth.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 20

Your Phone

If You Drop Your Phone in Water

Step 4

If there are foreign objects (for example, fine sand) in an opening in the phone, tap the phone against your hand to dislodge the objects.

If You Drop Your Phone in Water
If you drop your phone in water, here’s what you do: · Gently shake the water off the phone. · Dry the phone with a soft, dry, lint-free cloth. · Leave your phone in a dry area with some air flow; for example, a fan blowing cool air can be directed onto the phone speaker grill to help the phone dry out. Just don’t put the fan close to the phone.
Here are some things you don’t do: · Don’t open the battery door while the phone is wet. · Don’t use compressed air to blow off the water. · Don’t use a hair dryer to dry off the phone. · Don’t put a cotton swab, paper towel, or cloth into the headset jack or inside the battery compartment. · Don’t tap the phone on a hard surface. · Don’t charge a wet phone using the charging cable. You must wait until the phone is completely dry. · Don’t put a wet phone into the desktop charger, or multicharger. You must wait until the phone is completely dry.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 21

Additional Help and Information

Your Phone

Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Do not use a vacuum cleaner or other suction device to clean the openings of the phone. Do not use pins or other objects to clean the openings of the phone. Use of air, suction, or mechanical objects to clean the openings can damage the phone and voids the phone warranty.
Caution To ensure that the phone does not get water into the battery compartment, make sure that the compartment is tightly closed. See Install the Cisco Wireless IP Phone 8821 Battery, on page 25.
If the sound is muffled after you dry the phone, there may still be water in the microphone or speaker compartments. Place your phone, speaker-side down, on a dry, lint-free cloth to see if water drips out. If there is still water in the phone, allow the phone to completely dry before you use it.
Additional Help and Information
If you have questions about the functions available on your phone, you should contact your administrator. The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems.
· For quick start guides, accessory guides, and end-user guides in English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html
· For guides in languages other than English, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ tsd-products-support-translated-end-user-guides-list.html
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 22

Your Phone

Cisco One-Year Limited Hardware Warranty Terms

· For licensing information, follow this link: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html
Related Topics Troubleshooting, on page 117
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period. This warranty does not apply to phone batteries. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Battery Warranty
The warranty period of the battery is 6 months after the manufacturing date.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 23

Battery Warranty

Your Phone

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 24

2 C H A P T E R
Phone Setup
· Phone Hardware Installation, on page 25 · Phone Configuration, on page 51
Phone Hardware Installation
Before you can use your phone, you must install and charge the battery. The battery may already be installed in your phone, or you may have to install it yourself. You must read the safety information in Product Safety and Security, on page 123 before you use, install, or charge the phone. The battery may already be charged using one of the supported charging methods. If the battery isn’t charged, you must charge the battery before you can set up the phone.
Caution The Cisco Wireless IP Phone 8821 and the Cisco Wireless IP Phone 8821-EX have different ways to lock the battery compartment. Use the correct procedures for your phone. · Cisco Wireless IP Phone 8821 · Install the Cisco Wireless IP Phone 8821 Battery, on page 25 · Replace the Cisco Wireless IP Phone 8821 Battery, on page 34
· Cisco Wireless IP Phone 8821-EX · Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30 · Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39
Install the Cisco Wireless IP Phone 8821 Battery
Use this task for the Cisco Wireless IP Phone 8821 only. For the Cisco Wireless IP Phone 8821-EX, see Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30. IP54 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 25

Install the Cisco Wireless IP Phone 8821 Battery

Phone Setup

If you need to open the battery compartment, don’t open it in a dusty or wet environment. You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.
Note Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.
Caution Don’t use tools to pry open the cover.
Caution Phone life and functions could be compromised if: · The battery is installed incorrectly. · The battery cover is not closed properly. · The rubber gasket on battery cover is poorly maintained. · The rubber gasket on battery cover is damaged. · The phone is dropped on a hard surface on a regular basis.
Procedure
Step 1 Remove the cover from the battery compartment.

a) Push and hold the locking catch to the left to release the cover. b) Use the tabs on the sides of the cover to lift the top of the cover and lift the cover up to unlock the bottom
tabs .
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 26

Phone Setup

Install the Cisco Wireless IP Phone 8821 Battery

Step 2

Install the battery.
Caution If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top. When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch. The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the battery compartment without and with the battery correctly installed.
a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone. Caution Do not force the battery into the compartment or you will damage the compartment and the battery.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 27

Install the Cisco Wireless IP Phone 8821 Battery

Phone Setup

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it is flat in the compartment.
The following graphic shows a properly-installed battery.

Step 3 Step 4

d) If the battery has a light plastic pull tab, fold the tab over the battery.
Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water. Caution Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and
void the phone warranty.
Replace the cover to the battery compartment.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 28

Phone Setup

Install the Cisco Wireless IP Phone 8821 Battery

b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of the cover on each side.
Press the cover firmly.

Caution Do not force the cover. If it doesn’t click into place easily, remove the cover and check that the battery is inserted correctly.
c) Check that the cover is flush with the phone, then slide the lock to the right to lock the cover in place.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 29

Install the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Related Topics Damaged Battery Identification, on page 46
Install the Cisco Wireless IP Phone 8821-EX Battery
Use this task for the Cisco Wireless IP Phone 8821-EX only. For the Cisco Wireless IP Phone 8821, see Install the Cisco Wireless IP Phone 8821 Battery, on page 25. IP67 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.

Caution

If you need to open the battery compartment, don’t open it in a dusty or wet environment or in a hazardous location.
Don’t open the compartment if the temperature is 0°C or less.

You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.

Note Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.

Caution Don’t use tools to pry open the cover.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 30

Phone Setup

Install the Cisco Wireless IP Phone 8821-EX Battery

Caution Phone life and functions could be compromised if: · The battery is installed incorrectly. · The battery cover is not closed properly. · The rubber gasket on battery cover is poorly maintained. · The rubber gasket on battery cover is damaged. · The phone is dropped on a hard surface on a regular basis.
Procedure
Step 1 Use a coin to unscrew the battery cover and remove the cover from the battery compartment.

Step 2

Caution Don’t use a sharp object to unscrew the battery compartment door or to pry the battery door off the phone.
a) Use a coin to turn the screw and unlock the battery compartment. The screw remains in the cover.
b) Lift and remove the cover of the battery compartment with your fingers, one corner at a time. Install the battery. Caution If you install the battery incorrectly in the battery compartment, the battery and the battery
compartment will be damaged.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 31

Install the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Install the Cisco Wireless IP Phone 8821-EX Battery

Step 3 Step 4

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it locks in place. Make sure that is flat in the
compartment. d) If the battery has a light plastic pull tab, fold the tab over the battery.
Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth dampened with water.
Caution Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.
Replace the cover to the battery compartment.

Caution When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.
a) Align the tabs at the bottom of the cover into the notches on the phone. The tabs slide into the phone.
b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of the cover on each side.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide 33

Replace the Cisco Wireless IP Phone 8821 Battery

Phone Setup

Caution Do not force the cover down. If it doesn’t click into place easily, remove the cover and check that the battery is inserted correctly.
c) Check that the cover is flush with the phone, then use a coin to screw the cover in place. The screw should be snug. Don’t make it too tight.
Related Topics Damaged Battery Identification, on page 46
Replace the Cisco Wireless IP Phone 8821 Battery
Use this task for the Cisco Wireless IP Phone 8821 only. For the Cisco Wireless IP Phone 8821-EX, see Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39. If you have a spare battery, you can replace a depleted battery with a charged battery. IP54 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed. If you need to open the battery compartment, don’t open it in a dusty or wet environment. You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.
Note Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.
Caution Don’t use tools to pry open the cover or pry out the battery.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 34

Phone Setup

Replace the Cisco Wireless IP Phone 8821 Battery

Step 2

a) Push and hold the locking catch to the left to release the cover. b) Use the tabs on the sides of the cover to lift the top of the cover and lift the cover up to unlock the bottom
tabs .
Do one of these actions:
· If the battery has a pull tab, pull the tab away from the phone. · If the battery doesn’t have a pull tab, hold the phone in one hand with the screen towards the palm of
your hand. Cup your other hand near the base of the phone. Shake the phone to make the battery fall into your hand.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide 35

Replace the Cisco Wireless IP Phone 8821 Battery

Phone Setup

Step 3

Install the battery.
Caution If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

Phone Setup

Replace the Cisco Wireless IP Phone 8821 Battery

a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch

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