VIKING Remote Touch Tone Controller RC-2A User Manual

SECURITY & COMMUNICATION

DESIGNED, MANUFACTURED AND SUPPORTED IN THE USA

PRODUCT MANUAL

RC-2A
emote Touch Tone
Controller
July 27, 2020

Control Relay Contacts Remotely

The RC-2A Remote Controller provides remote relay operation from any standard Touch-Tone telephone.

The controller is designed to be installed either locally or remotely. For local installations, the RC-2A can be installed in parallel on any analog communications path, such as analog C.O. lines or analog PABX/KSU stations and will passively monitor for Touch-Tone commands.

For off-premise applications, the RC-2A will answer analog C.O. lines or PABX/KSU stations after a selectable ring delay. A field
programmable access code can be programmed to prevent unauthorized usage, and then the RC-2A can be activated to allow
remote relay operation.

Note: For door strike control with Viking W-Series Doorboxes, see Viking model SRC-1 (DOD#175) or C-1000B (DOD# 168).

Features

• Programmable access code
• Normally open or normally closed relay
• Selectable relay closure times
• Selectable ring delay (1, 2, 6, or 15)
• Universal 12-24V AC/DC power input
• Easy installation with screw terminals and dip switch programming
• Automatic disconnect or return to secure mode after 60 seconds
• Power multiple units from one adapter
• Two-year warranty

www.vikingelectronics.com
Information: (715) 386-8861

Applications

Remote Control of:

• High security building entry
• Heating/cooling equipment
• Pumps and fans
• Security systems
• Gates
• Lighting
• PABX/KSU reset

Specifications

Power: 120VAC / 12VDC 500mA UL listed adapter provided, alternative power input: 12-24V AC/DC 200mA minimum
Dimensions: 5.25” x 3.5” x 1.75” (133mm x 89mm x 44mm)
Shipping Weight: 2 lbs (.9 kg)
Environmental: -40°F to 160°F (-40°C to 70°C) with 5% to 95% non-condensing humidity
Moisture Condensing on the board will void the warranty
Relay Contact Ratings: 5A @ 30VDC/ 250VAC
Connections: (1) 8 position screw terminal block

Installation

IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.

** Note: The 12V DC adapter (model PS-2) supplied with the unit can power up to (4) RC-2A’s and a Viking model PS-1A, 13.8V AC adapter, can be used to power up to (8) RC-2As. A PS-1A (13.8V AC adapter) may be purchased separately. Go to www.vikingelectronics.com and click on “Spare Parts”.

Modes

IMPORTANT: Please read the following sections to determine which RC-2A mode works best for your application.

A. Choosing a Mode
The RC-2A has two operational modes built-in, called the Legacy and Alternative modes. The Legacy mode is the standard mode of operation that has existed in all previous versions of the RC-2A. The Alternative mode is the second mode of operation that increases the RC-2A’s flexibility in some applications. The operational mode you should use depends on the exact application for the RC-2A. Here are some general guidelines, but in some applications, the opposite mode may be needed (also see section B-C on page 3 describing the advantages and disadvantages of each operational mode):

* Caution: For increased security, Viking recommends using a Viking model SRC-1 or C-1000B Controller with W-Series Doorboxes.

If you will be connecting the RC-2A to a telephone line or PABX extension (regardless of the mode you will be using), the RC-2A is always monitoring the telephone line or PBX extension for the correct string of Touch Tones dialed. If the correct string is detected, the RC-2A will operate the relay. For example, if you chose the Alternative mode, programmed a single-digit relay command of “9” and installed the RC-2A onto a telephone line or PABX extension that is shared with other telephones, there could be a problem. As the other phones are making outgoing phone calls, if they dial a phone number that includes the digit “9”, the RC-2A will operate it’s relay. In these applications, you must either use the Legacy mode and set a security access code (no rotary entry code switches set to D), or use the Alternative mode and set at least one digit of the relay activation command to be either a “Q” or “#”.

B. Legacy Mode

1. Advantages
   a. There are “latch” and “unlatch” relay commands (10 and 19).
   b. There is a Touch-Tone hang-up command (8 or 18).
   c. A wider range of ring delay selections for remote access (1, 2, 6, or 15 rings).
2. Disadvantages
   a. When a security access code has been programmed (no code switches set to D), the complete digit stri to operate the relay is relatively long (6 digits total).
   b. The relay activation commands are fixed in software (not programmable).
   c. Limited “timed” relay activations available (5 seconds is the longest available).

C. Alternative Mode

1. Advantages
   a. Shorter length relay activation commands (can be 1, 2, or 3 digits in length).
   b. Wider range of timed relay activations available (up to 10 minutes maximum).
   c. You can program the digits dialed to activate the relay.
2. Disadvantages
   a. There are no “latch/unlatch” relay commands.
   b. There is no Touch-Tone hang-up command.
   c. Fewer ring delay selections for remote access (2 or 15 rings only).

Legacy Programming Mode

Important: The RC-2A ships by default in the Legacy Programming mode (DIP switch 5 OFF). Optional programming is also available (see Alternative Programming Mode). The alternative programming mode dramatically changes the programming and operation of the RC-2A. Use only the programming features described in the respective sections for the programming model you choose.

A. Security Access Code

Note: A security access code should be used, when the RC-2A is used on a line with other equipment that may dial.

1. Setting the Security Access Code
   The RC-2A contains (3) rotary access/entry code switches (see diagram right). Using a small flat blade screwdriver, rotate the arrow on each switch to the desired access code setting. The code may be any digit 0-9 or “C” (# on a Touch-Tone pad). Note: For extreme security applications, a special telephone with a 4 x 4 keypad may be used (DOD# 855).
2. Disabling the Security Access Code
   If any rotary entry code switch is set to position “D” the security access code is disabled. In this case, any call to the RC-2A will have immediate access to activation codes (see page 5, C. Relay Activation Codes).
   Note: When the security access code is disabled, the setting of DIP switch 3 has no effect (unlimited closures allowed).

B. DIP Switch Settings
DIP switches 1-7 may be used to change the operation of the RC-2A (see below).

Note: DIP switches are shown in factory default settings.

Switch 1: Latch Commands
If this DIP switch is in the ON position, the relay will not be able to be latched (maintained) and command codes 10, 19 and 1# will be ignored.

Switch 2: Ring Delay
The ring delay is the number of incoming rings before the RC-2A automatically answers the line. The RC-2A answers on the fifteenth ring by default. This can be changed to the first, second, or sixth ring by following the instructions above for DIP switch 2 and rotary switch positions.

Switch 3: Closure Limitations
If this DIP switch is placed in the ON position, only one closure will be allowed during the access. Switch 4: Relay Activation Times This DIP switch is only used in the “Alternative Programming Mode” and has no function in the “Legacy Mode”.

Switch 5: Selecting Modes
If this DIP switch is in the OFF position, the RC-2A is in the “Legacy Programming Mode”. In the ON position, the RC-2A is in the “Alternative Programming Mode”.

Switch 6: Relay Acknowledgement Tones
With DIP switch 6 in the OFF position, acknowledgment tones (beeps for relay confirmation, etc.) are turned
off. With DIP switch 6 in the ON position, acknowledgment tones are on.

Switch 7: Automatic Answer
With DIP switch 7 in the OFF position, the automatic phone line answering feature is turned off. With DIP switch 7 in the ON position, the automatic phone line answering feature is turned on. See DIP switch 2 and rotary switch positions for ring delay (total number of incoming rings before the unit automatically answers the line).

C. Relay Activation Codes
These activation codes are pre-programmed and cannot be changed except when using the Alternative Programming mode.

Important: In the “Alternative Programming Mode” (DIP switch 5 ON), programming and operation are changed dramatically. Please use the following programming sections only when programming in the “Alternative Programming Mode”. All “Legacy” Programming and Operation become unusable and you may ONLY program and operate the RC-2A using the information provided in the following sections.

A. Security

In the “Alternative Programming Mode” (DIP switch 5 ON), access to the RC-2A is immediate and it becomes possible to program a one, two, or three-digit relay activation code. No security access code is programmable or required to gain access.

1. Single Digit Relay Activation Code
   To program a single-digit relay activation code, set any two of the three code switches to F. Example: FF3 (shown right).
2. Two-Digit Relay Activation Code
   To program a two-digit relay activation code, set any one of the code switches to F. The other two switch settings comprise the relay activation code. Example: F47 (shown right).
3. Special Character Relay Activation Code
   To program the relay activation code to be Q or #, set all three code switches to F (shown right). In this case, either a Q or # will activate the relay.
4. Ring Delay
   The ring delay is the number of incoming rings before the RC-2A automatically answers the line. To program the ring delay to 2 instead of the normal 15, set at least one of the code switches to B or C (shown right). Example: FFB = “Q” as the activation code and 2 as the ring delay.

C. DIP Switch Settings
DIP switches 1-4 provides 16 different relay activation times according to the following table:Note: DIP switches are shown in factory default settings.

Operation

A. Legacy Mode
If the RC-2A is programmed to answer a ringing line (DIP switch 7 ON), it will answer after the selected ring delay. A single acknowledgment tone will be heard, signaling the user that the RC-2A has answered the line. If a security access code has been programmed (no code switches set to D), a touch-tone “Q” plus the security access code may be entered at this time and a second acknowledgment tone will be heard. After this acknowledgment tone, the built-in 2 digit relay commands can be dialed (see page 5, C. Relay Activation Codes). If “Q” plus an incorrect security access code is entered, the RC-2A will immediately disconnect (hang-up). To prevent unauthorized use, if a user dials “Q” plus an incorrect security access code on 5 consecutive incoming calls, the unit will disconnect and not answer the line for 60 minutes.

If the RC-2A is not programmed to answer the line (DIP switch 7 OFF), it can passively monitor a communication path for the proper access and/or activation code.

The RC-2A provides a relay activation (opening or closing a relay contact) remotely via DTMF Touch Tone input over a standard analog C.O. line or PABX/KSU station. When the correct relay activation code is entered, the RC-2A activates its relay contacts on the terminal strip followed by an acknowledgment tone.

1. Accessing the RC-2A Remotely
   

   Step 1.	Set DIP switch 7 to ON and call the RC-2A using a Touch-Tone phone.
   Step 2.	When the RC-2A answers, a single beep (acknowledgment tone) will be heard.
   Step 3.	If the security access code has been disabled (one or more code switches set to D), go to step 4. If a security access code has been set (no code switches set to D), enter “Q” followed by your 3 digit security access code (see page 3, A. Security Access Code).
   Step 4.	Enter a two-digit relay activation code (see page 5, C. Relay Activation Codes). A single or double beep (acknowledgment tone) should be heard.
   Step 5.	Enter “8” or “18” before hanging up to force the RC-2A to release the line. Alternatively, the unit will disconnect if no Touch Tones are detected for 60 seconds.
   Step 6.	Set DIP switch 7 to the desired position.

2. Accessing the RC-2A Locally
   

   Step 1.	Establish a voice connection with the RC-2A by accessing the door box or dedicated line.
   Step 2.	If the security access code has been disabled (one or more code switches set to D), go to step 3. If a security access code has been set (no code switches set to D), enter “Q” followed by your 3 digit security access code (see page 3, A. Security Access Code).
   Step 3.	Enter a two-digit relay activation code (see page 5, C. Relay Activation Codes). A single or double beep (acknowledgment tone) should be heard.
   Step 4.	If a security code has been set (no code switches set to D), enter “8” or “18” before hanging up to place the RC- 2A back into secure mode. Alternatively, the unit will automatically return to the secure mode if no Touch Tones are detected for 60 seconds.

   B. Alternative Mode
   If the RC-2A is programmed to answer a ringing line (DIP switch 7 ON), it will do so after the selected ring delay. A single or double acknowledgment tone will be heard, signaling the user that the RC-2A has answered the line. After this acknowledgment tone, the one, two, or three-digit relay activation code can be dialed and a second acknowledgement tone will be heard. The relay activation code is programmed by the setting of the code switches (see page 5, B. Entry Code Switches). If the RC-2A is not programmed to answer the line (DIP switch 7 OFF), it can passively monitor a communication path for the proper activation code.

   The RC-2A provides a relay activation (opening or closing a relay contact) remotely via DTMF Touch Tone input over a standard analog C.O. line or PBX/KSU station. When the correct relay activation code is entered, the RC2A provides a single beep as
   an acknowledgment tone and activates its relay contacts on the terminal strip.

   Only “timed” relay activation is possible in the Alternative mode. When the relay activation code is dialed, the timing of the relay contacts depends on the setting of DIP switches 1-4 (see page 6, C. DIP Switch Settings). If the RC-2A is accessed remotely and there is a relay activation already in progress, the RC-2A indicates this by producing two beeps instead of a single beep when it answers. At this point, the user may allow the existing relay activation to continue or start the relay activation over again by entering the relay activation code.

   1.  Accessing the RC-2A Remotely
      

      Step 1.	Set DIP switch 7 to ON and call the RC-2A using a Touch-Tone phone.
      Step 2.	When the RC-2A answers, a single or double beep (acknowledgment tone) will be heard.
      Step 3.	Enter the one, two, or three-digit relay activation code (see page 5, B. Entry Code Switches). A single beep (acknowledgment tone) should be heard.
      Step 4.	The unit will disconnect when no Touch Tones are detected for 60 seconds.
      Step 5.	Set DIP switch 7 to the desired position.

   2. Accessing the RC-2A Locally
      

      Step 1.	Establish a voice connection with the RC-2A by accessing the door box or dedicated line.
      Step 2.	Enter the one, two, or three-digit relay activation code (see page 5, B. Entry Code Switches). A single beep (acknowledgment tone) should be heard.

      Related Products

      Securely Operate a Doorstrike and Provide Keyless Entry Model SRC-1 (DOD# 176)

      The SRC-1 enables a standard touch-tone phone to securely operate a set of timed relay contacts to control a door strike or gate controller at a remote location. The SRC-1 is fully user programmable and uses non-volatile memory. The SRC-1 eliminates the possibility of dialing the activation code through the entry phone using a handheld touch-tone dialer.

      The SRC-1 features a switchable 32V talk battery to allow use with any of Viking’s entry phones (E Series), door boxes (W Series), or hot-line/panel phones (K Series).

      The SRC-1 is installed between the entry phone and the secure phone and will reject touch tones from the entry phone and only operate the relay if the correct activation code (user-programmable) is given from the secure phone.

      The SRC-1 also provides up to 32 keyless entry codes to operate the relay from the entry phone with 1 to 6 digits. This feature can be disabled in programming for increased security.

      Warranty

      IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT AT: 715-386-8666
      Our Technical Support Department is available for assistance Monday to Friday 8:00 am – 5:00 pm central time. Before you call, please:

      1. Know the model number, the serial number, and what software version you have (see serial label).
      2. Have the Product Manual in front of you.
      3. It is best if you are on site.

      RETURNING PRODUCT FOR REPAIR

      The following procedure is for equipment that needs repair:

      1. Customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
      2.  Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as
         a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
         VIKING ELECTRONICS
         1531 INDUSTRIAL STREET
         HUDSON, WI 54016
      3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
      4. RA number on the carton: In large printing, write the RA number on the outside of each carton being returned.

      RETURNING PRODUCT FOR EXCHANGE
      The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

      1. Customers must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
      2.  If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
      3. After obtaining the RA number, return the approved equipment to your distributor. Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the
         same RA number.
      4. The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2, and 3, be aware that you will have to pay a restocking charge.

      TWO YEAR LIMITED WARRANTY

      • Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customers must contact Viking’s Technical Support Department at 715-386-8666 to obtain a
        Return Authorization (RA) number.
        This warranty does not cover any damage to the product due to lightning, over-voltage, under-voltage, accident, misuse, abuse, negligence, or any damage caused by the use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments.
        This warranty does not cover stainless steel surfaces that have not been properly maintained.
        NO OTHER WARRANTIES.
        VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
        EXCLUSION OF CONSEQUENTIAL DAMAGES.
        VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER. EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR ATIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
        IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR A DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED SUCH.

      FCC REQUIREMENTS
      This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

      The REN is used to determine the number of devices that may be connected to a telephone line. Excessive  EN’s on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the REN’s should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as determined by the total REN’s, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

      The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this RC-2A does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

      If the RC-2A causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

      The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.

      If trouble is experienced with the RC-2A for repair or warranty information, please contact:
      Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 Phone: (715) 386-8666 If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

      WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
      Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak hours, such as an early morning or late evenings.

      It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.

      PART 15 LIMITATIONS
      This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful nterference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

      Product Support: 715-386-8666

      Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
      DOD 160
      Printed in the U.S.A.
      ZF302020 Rev B