Philips 9900 Prestige Power Toothbrush with SenseIQ User Guide

9900 Prestige

Introduction

Congratulations on your new Philips Sonicare power toothbrush! Superior plaque removal, whiter teeth, and healthier gums are at your fingertips. Using Sonicare’s combination of gentle sonic technology and clinically developed and proven features, you can be confident that you’re getting the very best clean, every time.
Further support and product registration are available to you at: www.philips.com/Prestige-Get-Started Welcome to the Philips Sonicare family!

http://www.philips.com/Prestige-Get-Started-qr

Important safety information

Only use the product for its intended purpose. Read this important information carefully before you use the product and its batteries and accessories, and save it for future reference. Misuse can lead to hazards or serious injuries.
Warnings
– Keep the charger away from water.
– After cleaning, make sure the charger is completely dry before you connect it to the wall socket.
– This appliance can be used by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children without supervision.
– Children shall not play with the appliance.
– Only use original Philips accessories or consumables. Only use the charger provided with the product. If supplied, only use the original USB cable and USB power supply unit.
– This appliance contains no user-serviceable parts. If the appliance is damaged, stop using it and contact the Consumer Care Center in your country (see ‘Warranty and support’). If the cord is damaged, replace the charger with a new one.
– Do not use the charger outdoors or near heated surfaces.
– Do not clean any part of the product in the dishwasher.
– This appliance has only been designed for cleaning teeth, gums, and tongue.
– Stop using the appliance and consult your dentist/doctor if excessive bleeding occurs after use, if bleeding continues to occur after 1 week of use or if you experience discomfort or pain.
– If you have had oral or gum surgery in the previous 2 months, consult your dentist before you use this appliance.
– If you have a pacemaker or other implanted device, contact your doctor or the manufacturer of the implanted device prior to use.
– If you have medical concerns, consult your doctor before you use this appliance.
– This appliance is a personal care device and is not intended for use on multiple patients in a dental practice or institution.
– Stop using a brush head with crushed or bent bristles. Replace the brush head every 3 months or sooner if signs of wear appear.
– If your toothpaste contains peroxide, baking soda or bicarbonate (common in whitening toothpaste), thoroughly clean the brush head with soap and water after each use.  This prevents the possible cracking of the plastic.
– Avoid direct contact with products that contain essential oils or coconut oil. Contact may result in bristles dislodging.
– To charge the battery, only use the USB wall adapter, charging base and charging travel case provided with the product: WAA1001, WAA2001, HX9200 or HX9200/B, and  TCC1001, TCC2001, TCC3001, CBB1001 or CBB2001. Do not use an extension cord.
– Charge, use and store the product at a temperature between 0 °C and 40 °C.
– Keep product and batteries away from fire and do not expose them to direct sunlight or high temperatures.
– If the product becomes abnormally hot or smelly, changes color or if charging takes longer than usual, stop using and charging the product and contact Philips.
– Do not place products and their batteries in microwave ovens or on induction cookers.
– Do not open, modify, pierce, damage or dismantle the product or battery to prevent batteries from heating up or releasing toxic or hazardous substances. Do not short-circuit,  overcharge or reverse charge batteries.
– If batteries are damaged or leaking, avoid contact with the skin or eyes. If this occurs, immediately rinse well with water and seek medical care.

Electromagnetic fields (EMF)

This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields.

Radio Equipment Directive

Hereby, Philips declares that electric toothbrushes equipped with a radio frequency interface (Bluetooth or BrushSync) are in compliance with Directive 2014/53/EU.
– Bluetooth radio frequency: 2.4 GHz
– Maximum Bluetooth radio frequency power: 3 dBm
– NFC radio frequency: 13.56 MHz
– Maximum NFC radio frequency power: 30.16 dBm
The full text of the EU declaration of conformity is available at the following internet address: www.philips.com/support

Intended use

Sonicare Prestige power toothbrushes are intended to remove adherent plaque and food debris from the teeth to reduce tooth decay and improve and maintain oral health.  Prestige power toothbrushes are intended for consumer home use. Use by children should be supervised by an adult.

Your Philips Sonicare

1. Hygienic travel cap
2. Premium All-in-One brush head (A3)
3. BrushSync symbol
4. Handle
5. Power on/off button
6. Intensity indicator and hidden button
7. SenseIQ indicator
8. Brush head replacement reminder indicator
9. Battery indicator
10. Brushing feedback light
11. Charging base
12. Charging stand
13. USB-A wall adapter
14. USB-C cord
15. Charging travel case
16. USB-C socket

Note: The content of the box may vary based on the model purchased.
The following symbols may appear on the product:
Read Operator’s Manual.

Detachable Power Supply Part: The “xxxxxx” indicates the model number of the approved chargers to be used.

Sonicare App – Getting Started

The Sonicare app pairs with your toothbrush to provide you a connected experience. By connecting your toothbrush to your Sonicare app account, you will be able to:
-Customize your Sonicare toothbrush settings according to your preferred modes, intensity, and toothbrush feedback.
– Track your brushing progress.
– Receive personalized tips and actionable recommendations to improve your oral health.
– Access the full range of benefits and receive ongoing upgrades to your Prestige experience.
The app is compatible with a wide range of iPhone and Android™ smartphones. More information is available at www.philips.com/Prestige-Get-Started 
To start using the Sonicare app:

http://www.philips.com/Prestige-Get-Started-qr

1. Download the Sonicare app to your phone.
2. Ensure your phone’s Bluetooth is turned on.
3. S7920 Pick up your toothbrush to ensure it is active (lights on).
4. Open the app and follow the guided steps.
5. Pair your toothbrush with the app.
6. Create your account via the app. Complete firmware update, if prompted, to access the latest improvements and features.
7. Brush regularly. You are ready to start your connected experience. When you regularly sync the toothbrush with the app, you can receive updates to help improve your oral healthcare.
8. Sync regularly.
   – To sync manually: Pair/connect your toothbrush with the app every couple of weeks to benefit from the app features/capabilities.
   – To sync automatically: Allow location permission while setting up the app. By allowing location permissions, your phone knows when it is in the connection range of your  toothbrush and can refresh your brushing data to the app to provide the latest insights and recommendations
   Note: Make sure your phone’s Bluetooth is turned on when using the app so that your toothbrush can transfer and update your brushing data to the app. If you have questions about why your brushing data is collected, be sure to review the Sonicare Privacy Statement, available throughout the app setup process.

App – Features
The Sonicare App provides customizable settings for your toothbrush according to your preference, including:

– Intensity Settings
– Mode Controls
– Enable and disable Adaptive Intensity
– Enable and disable Scrubbing feedback

Brush Head

Your Sonicare Prestige power toothbrush comes with the new “Premium All-in-One brush head” (A3). This brush head is specifically designed to provide exceptional plaque removal, whitening (stain removal), and gum health benefits. Premium All-in-One brush heads come with BrushSync Technology (see description below) as indicated by the
the symbol at the bottom of the brush head.
To explore our full range of brush head options, please visit our website for more information: www.philips.com/toothbrush-heads

Using your Philips Sonicare

Brushing instructions

1. Push the brush head firmly onto the handle.
   Note: It is normal to see a slight gap between the brush head and the handle. This allows the brush head to vibrate properly.
2. Wet the bristles and apply a small amount of toothpaste.
3. Place the toothbrush bristles against the teeth at a slight angle (45 degrees). Apply light pressure to make the bristles reach the gumline or slightly beneath the gum line.
   Note: Keep the center of the brush head in contact with the teeth at all times.
4. Press the power on/off button to turn on the Philips Sonicare.
5. Apply light pressure to maximize Philips Sonicare’s effectiveness and let the Philips Sonicare toothbrush do the brushing for you.
   Note: The bristles should slightly flare. Do not scrub. A change in vibration from the handle and the brushing feedback light flashes purple to alert you when you apply too much pressure. Gently move the brush head slowly across the teeth in a small back and forth motion so the longer bristles reach between your teeth. Continue this motion throughout the brushing cycle.
6. To clean the inside surfaces of the front teeth, tilt the brush handle semi-upright and make several vertical overlapping brushing strokes on each tooth.
7.  The BrushPacer divides the brushing time into six equal segments and indicates when you should move to the next area. Segments are indicated with a brief pause in vibration. The toothbrush automatically stops at the end of the brushing session.
   Note: Your Philips Sonicare toothbrush is safe to use on braces, dental modifications, and dental restorations (fillings, crowns, veneers)

Brushing modes

Your power toothbrush comes pre-set to the all-inone clean mode that provides the dentist-recommended 2-minute brushing routine, with a six-segment brush pacer. To personalize your brushing mode you can customize your power toothbrush settings from the Sonicare app (see ‘Sonicare App – Getting Started’).
Note: Although a mode is not displayed on the toothbrush handle, you can update the mode any time from the Sonicare App and your selection will be stored.

Intensity settings

Your power toothbrush comes with 3 different intensity settings:
– High intensity (three lights)
– Medium intensity (two lights)
– Low intensity (one light)

To manually select your desired intensity, press the intensity indicator lights on the handle, to cycle through the options. The intensity setting can be changed before, during, or after brushing. Note: The intensity setting can also be customized from the Sonicare app.

BrushSync technology

BrushSync technology enables your brush head to communicate with your handle using a microchip. The symbol at the bottom of the brush head indicates that the brush head is equipped with this technology. BrushSync technology enables:

– Brush head replacement reminder
– BrushSync mode pairing (for Tongue Care brush heads)

Features

– SenseIQ
– Pressure Sensor Feedback
– Adaptive Intensity
– Scrubbing Feedback
– BrushPacer
– Brush head replacement reminder

SenseIQ
Your Sonicare is equipped with SenseIQ technology that is a combination of smart features that observe your brushing behaviors (e.g. motions, habits, brushed choice) and provide personalized feedback and recommendations.
The SenseIQ features include:
–  Adaptive Intensity

-Real-time feedback:
– Scrubbing Feedback
– Pressure Sensor Feedback
– Personalized recommendations in the app
– Brushing behavior feedback in the app
The SenseIQ icon on the handle will illuminate when the smart features are active:
– while brushing
-to confirm enabling and disabling of settings

Pressure Sensor Feedback

Your Sonicare toothbrush measures the pressure you apply while brushing to protect your gums and teeth from damage.
If you apply excess pressure, the handle will change its vibration and the brushing feedback light will flash (purple) at the bottom of the handle until you reduce the pressure.
Note: The Pressure Sensor comes activated with your product. To deactivate this feature, see ‘Activating or deactivating features’.

Adaptive intensity

Your Sonicare toothbrush is designed with Adaptive Intensity to protect your gums. If you apply excess pressure for an extended period of time, your toothbrush will automatically lower the intensity setting 1 level. You will experience a brief pause in the pressure feedback and feel the intensity adjust to the next lower level.
Note: Adaptive Intensity comes activated with your product. To deactivate this feature, see ‘Activating or deactivating features’.
Note: Every new brushing cycle the intensity will go back to your pre-selected setting.

Scrubbing Feedback

Your Sonicare toothbrush measures the motions while brushing to detect scrubbing behavior (see brushing instructions for optimal technique). If you regularly scrub while brushing, the app will recommend that you enable Scrubbing Feedback. When Scrubbing Feedback is activated the brushing feedback light at the bottom of the handle will illuminate amber and the handle will change its vibration as a reminder to stop scrubbing. The brushing feedback light will turn off when you stop scrubbing.
Note: Scrubbing Feedback comes deactivated. To activate this feature, see ‘Activating or deactivating features’.

BrushPacer

The BrushPacer divides the brushing time into six equal segments and indicates when you should move to the next area. Segments are indicated with a brief pause in vibration.  The toothbrush automatically stops at the end of the brushing session.
Note: Additional segments may be added when you use White+ or Gum Health Modes. See Sonicare app for mode descriptions.

Activating or deactivating features

Adaptive intensity	Brush head replacement reminder	Pressure Sensor Feedback
up to 3 seconds	Up to 5 seconds	Up to 7 seconds
Step 3: Let go power button when your hear
1 beep	1 beep and then 2 beeps	1 beep, 2 beeps and then 3 beeps
SenseIQ indicator lights up for 3 seconds	Brush head replacement reminder indicator lights up for 3 seconds	SenseIQ indicator and light ring lights up purple for 3 seconds
Together with:
	If you see the battery indication blink white 3 times and hear 3 tones from low to high, then the feature has been activated.
OR
	If you see battery indication blink amber 3 times and hear 3 tones high to low, then the feature has been deactivated.

Charging and battery status

Charging on the charger base

1. Plug the USB cord of the charging base into the USB wall adapter and plug the wall adapter into an electrical outlet.
2.  Place the charging stand (clear cover) on the charging base.
3. Place the toothbrush handle on the charger. a. To indicate charging has started successfully, the toothbrush will beep twice and the lights will illuminate in an upward motion.
   b. While charging the battery indicator blinks in white.
4. Leave the toothbrush on the charger until it is fully charged. The battery light will turn off (stop blinking) when the handle has finished charging.

Note: It may take up to 16 hours to fully charge your Sonicare toothbrush.

Charging with the travel case

1. Plug the USB cord into the travel case and into the USB wall adapter.
2. Plug the wall adapter into an electrical outlet.
3. Place toothbrush into the travel case.
   a.To indicate charging has started successfully, the toothbrush will beep twice and the lights will illuminate in an upward motion.
   b While charging the battery indicator blinks in white.
4. Leave travel case plugged in until toothbrush is fully charged. The battery light will turn off (stop blinking) when the handle has finished charging.

Note: Make sure the travel case is placed on its side for better stability.

Battery Status (when the handle is on a working charger or travel case)

When the handle is placed on the charger or in the travel case, the battery indication will communicate the battery level.

Battery status	Battery indication
Charging	Blinks in white
Full	Illuminates white for 30 seconds and then turns off.

Battery Status (when the handle is not placed on Charger)
When the toothbrush is awake, the battery light at the bottom of the handle will indicate the status of the battery.

Battery status	Battery indication	Sound
Full	Illuminated in white	–
Partially full	Blinks white	–
Low	Blinks amber	The handle emits 3 beeps after brushing
Empty	Blinks amber	The handle emits 2 sets of beeps after brushing

Cleaning

Brush head and handle
The brush heads and handle can be cleaned by rinsing it with warm water.

1. Remove the brush head from the handle and rinse it thoroughly.
2. Rinse the entire handle, especially the brush head connection. Gently clean around the rubber seal. At least once a week.

Note: Do not push on the rubber seal at the top of the handle. 

Travel case and charger 

1. Unplug the charger and travel case before you clean them.
2. Use a damp cloth to wipe the surface of the charger and travel case.

Danger: Unplug the USB wall adapter and chargers before cleaning them.
Cautions:
– Do not clean the product or accessories in the dishwasher.
– Do not use isopropyl alcohol, vinegar, bleach, or any other household cleaning products, to clean the product or accessories as this may cause discoloration.
– Make sure brush head and toothbrush are dry before storing in a travel case.
– Do not use essential oils to clean the brush head, the product or accessories as this can cause damage

Storage

If you are not going to use the product for an extended period of time, unplug it from the electrical outlet, clean it and store it in a cool and dry place away from direct sunlight.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit  www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Center in your country.

Problem	Possible Cause	Solution
I cannot fully attach the brush head.  There is a gap between the brush head and handle.		This gap is normal and is needed for the brush head to vibrate appropriately.
My Philips Sonicare toothbrush vibration is less powerful than before.	The adaptive intensity function has been activated, the pressure sensor has been activated (see ‘Pressure Sensor Feedback’), or the intensity was accidentally changed.	The adaptive intensity function has been activated, the pressure sensor has been activated (see ‘Pressure Sensor Feedback’), or the intensity was accidentally changed.
My Philips Sonicare toothbrush is missing parts.	The missing parts are not included in the model you purchased.	The accessories and the number of brush head attachments are dependent on the model number you have purchased. You can find the HX model number at the bottom of your handle to identify what comes with your handle.

Recycling

– This symbol means that electrical products and batteries shall not be disposed of with normal household waste.
– Follow your country’s rules for the separate collection of electrical products and batteries. Removal of built-in rechargeable battery The built-in rechargeable battery must be removed by a qualified professional when the product is discarded. Instructions for the removal of built-in rechargeable batteries can be found on www.philips.com/support.

Warranty and support

If you need information or support, please visit  www.philips.com/support or read the international warranty leaflet.

Warranty restrictions

The terms of the international warranty do not cover the following:
– Brush heads.
– Damage caused by the use of unauthorized replacement parts.
– Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
– Normal wear and tear, including chips, scratches, abrasions, discoloration, or fading.

www.philips.com/Sonicare
© 2020 Koninklijke Philips N.V. (KPNV). All rights reserved. Philips and the Philips shield are trademarks of KPNV. Sonicare and the Sonicare logo are trademarks of Philips  Oral Healthcare, LLC and/or KPNV.
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