Candy HD-359RWEN 271L Bottom Mounted Refrigerator Freezer User Manual


CANDY HD-359RWEN 271L Bottom Mounted Refrigerator Freezer -

Thank you for purchasing this product.
Before using your refrigerator, please carefully read this instruction manual in order to maximize its performance. Store all documentation for subsequent use or for other owners. This product is intended solely for household use or similar applications such as:
– the kitchen area for personnel in shops, offices, and other working environments
– on farms, by the clientele of hotels, motels, and other environments of a residential type
– at bed and breakfasts (B & B) – for catering services and similar applications not for retail sale.

This appliance must be used only for purposes of the storage of food, any other use is considered dangerous and the manufacturer will not be responsible for any omissions. Also, it is recommended that you take note of the warranty conditions.


Please read the operating and installation instructions carefully! They contain important information on how to install, use and maintain the appliance. The manufacturer is not liable if you fail to comply with the instructions and warnings. Retain all documents for subsequent use or for the next owner.

  •  Do not connect the appliance to the electricity supply until all packing and transit protectors have been removed. Keep children away from packaging and its parts. The danger of suffocation from folding cartons and plastic film!
  • Leave to stand for at least 4 hours before switching on the product, to allow compressor oil to settle if transported horizontally.
  • Make sure there is no transport damage.
  • Do not damage the refrigerant circuit.
  • Maintain the ventilation openings in the appliance enclosure or in the built-in structure, free of obstruction.
  • Never use water to wash the compressor position, wipe it with a dry cloth thoroughly after cleaning to prevent rust.
  • Handle the appliance always with at least two persons because it is heavy.
  • Install and level the appliance in an area suitable for its size and use.
  • Make sure that the electrical information on the rating plate agrees with the power supply. If it does not, contact an electrician.
  • The appliance is operated by a 220-240 VAC/50 Hz power supply. Abnormal voltage fluctuation may cause the appliance to fail to start, or damage to the temperature control or compressor, or there may be an abnormal noise when operating. In such a case, an automatic regulator shall be mounted.
  • Only for the UK: The appliance’s power cable is fitted with a 3-cord (grounding) plug that fits a standard 3-cord (grounded) socket. Never cut off or dismount the third pin (grounding). After the appliance is installed, the plug should be accessible.
  • Make sure that the main cable is not caught under the appliance during and after carrying/moving the appliance, to avoid the main cable becoming cut or damaged. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person in order to avoid a hazard.
  • Do not install the appliance in humid, oily, or dusty places, nor expose it to direct sunlight and to water.
  • Do not install the appliance near heaters or inflammable materials.
  • FOR appliances with a freezer compartment: if there is a power failure do not open the lid. Frozen food should not be affected if the failure lasts for less than the hours indicated on the rating label (Temperature rise time). If the failure is longer, then the food should be checked and eaten immediately or cooked and then refrozen.
  •  If you find that the lid of the appliance is difficult to open just after you have closed it, don’t worry. This is due to the pressure difference which will equalize and allow the lid to be opened normally after a few minutes.
  • Do not store medicines, bacteria, or chemical agents in the appliance. This appliance is a household appliance, it is not recommended to store materials that require strict temperatures.
  • Do not excessively pull or fold the power cord or touch the plug with wet hands.
  • Do not store products that contain flammable propellant (e.g. spray cans) or explosive substances in the appliance. Risk of explosion!
  • Do not place unstable articles (heavy objects, containers filled with water) on top of the refrigerator, to avoid personal injury caused by falling or electric shock caused by contact with water.
  • Do not use electrical appliances inside the food storage compartments, unless they are of the type recommended by the manufacturer.
  • Do not touch internal cooling elements, especially with wet hands, to avoid cracks or injuries.
  • At-risk here are children, people who have limited physical, mental or sensory abilities, as well as people who have inadequate knowledge concerning the safe operation of the appliance.
  • Check that children and vulnerable people have understood the hazards. A person responsible for safety must supervise or instruct children and vulnerable people who are using the appliance. Only children aged 8 years and above may use the appliance.
  • Children should not play with the appliance.
  • Children aged from 3 to 8 years are allowed to load and unload this appliance.
  • For appliances with a freezer compartment: do not store bottled or canned liquids (especially carbonated drinks) in the freezer compartment. Bottles and cans may burst! · FOR appliances with a freezer compartment: never put frozen food straight from the freezer compartment in your mouth. Risk of low-temperature burns!
  • Keep plastic parts and the door seal free of oil and grease. Otherwise, plastic parts and the door seal will become porous.
  • Before performing any operation, unplug the power cord from the power socket.
  • Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
  • Do not use pointed or sharp-edged objects such as knives or forks to remove the frost.
  • Never use hairdryers, electrical heaters, or other such electrical appliances for defrosting.
  • It is recommended to keep the plug clean, any excessive dust residues on the plug can be the cause fire.
  • Do not try to repair, disassemble or modify the appliance by yourself. In case of repair please contact always our customer service.
  • Supervise children while the appliance is being cleaned or maintained.
  • Do not clean the cold glass shelves with hot water. Sudden temperature change may cause the glass to break.
  • WARNING: The tubes of the refrigeration circuit convey a small quantity of an environmentally friendly but flammable refrigerant (R600a) and insulating gas (cyclopentane). It does not damage the ozone layer and does not increase the greenhouse effect. If refrigerant escapes, it may injure your eyes or ignite.
  • If the refrigerant circuit should be damaged:
    – Switch off the appliance and pull out the mains plug,
    – Keep naked flames and/or ignition sources away from the appliance,
    – thoroughly ventilate the room for several minutes,
    – Inform customer service.
  • WARNING: Do not damage the plug and/or the power cord; this could cause electrical shocks or fires.
  • WARNING: Do not use multiple portable socket outlets or portable power supplies. We do not recommend the use of extension leads and multiway adapters.
  • Do not attempt to sit or stand on top of the appliance. You could injure yourself or damage it. This appliance is not designed for stacking with any other ones.
  • The product is designed and built for domestic household use only.
  • Only original parts supplied by the manufacturer may be used. The manufacturer guarantees that only these parts satisfy the safety requirements.
  • Opening the door for long periods can cause a significant increase in the temperature in the compartments of the appliance.
    – Clean regular surfaces that can come in contact with food and accessible drainage systems.
    – Clean water tanks if they have not been used for 48h; flush the water system connected to a water supply if water has not been drawn for 5 days.
    – Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
    – Two-star frozen-food compartments(if they are presented in the appliance) are suitable for storing pre-frozen food, storing or making ice cream, and making ice cubes.
    – One-, two- and three-star compartments, if present in the appliance, are not suitable for the freezing of fresh food.
    – If the appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold from developing within the appliance.
  • FOR Wine Coolers: this appliance is intended to be used exclusively for the storage of wine
  • FOR a free-standing appliance: this refrigerating appliance is not intended to be used as a built-in appliance
  • For appliances without a 4-star compartment: this refrigerating appliance is not suitable for freezing foodstuffs

Scrapping old appliances

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly of all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:
– WEEE should not be treated as household waste;
– WEEE should be handed over to the relevant collection points managed by the municipality or by
registered companies. In many countries, for large WEEE, the home collection could be present.

In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.


By placing the mark on this product, we are confirming compliance to all relevant European safety, health, and environmental requirements that are applicable in legislation for this product.

The minimum guarantee is 2 years for EU Countries, 3 years for Turkey, 1 year for the UK, 1 year for Russia, 3 years for Sweden, 2 years for Serbia, 5 years for Norway, 1 year for Morocco, 6 months for Algeria, Tunisia no legal warranty required.

Energy Saving
For better energy-saving we suggest :

  • Installing the appliance away from heat sources and not exposed to direct sunlight and in a well-ventilated room.
  • Avoid putting hot food into the refrigerator to avoid increasing the internal temperature and therefore causing continuous functionality of the compressor.
  •  Do not excessively stuff foods so as to ensure proper air circulation.
  • Defrost the appliance in case there is ice to facilitate the transfer of cold.
  • In case of the absence of electrical energy, it is advisable to keep the refrigerator door closed.
  • Open or keep the doors of the appliance open as little as possible
  • Avoid adjusting the setting to temperatures too cold.
  • Remove dust present on the rear of the appliance
  • Refrigerating appliances might not operate consistently (possibility of defrosting of contents or temperature becoming too warm in the frozen food compartment) when sited for an extended period of time below the cold end of the range of temperatures for which the refrigerating appliance is designed.
  • Clean regular surfaces that can come in contact with food and accessible drainage systems.
  • Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days


The most energy-saving configuration requires drawers, food box and shelves to be positioned in the product, please refer to the above pictures.

*The pictures above are only for reference. The actual configuration will depend on the physical product or statement by the distributor
*Dotted line represents the position of air outlet and return air inlet.
**Glass shelves can be moved or removed to obtain more volume in both the fresh food storage compartment and frozen-food storage compartment. To do this, pull the shelf forward until it can be moved upwards or downwards and removed. Do the same in reverse to insert the shelf at a different height.


  1. If possible avoid placing the appliance near cookers, radiators, or in direct sunlight as this will cause the compressor to run for long periods.
  2. When installing the unit, ensure that 10 cm of free space is left on both sides, 10 cm at the rear, and 30 cm at the top of the unit. This will allow cold air to circulate around the appliance and improve the efficiency of the cooling process.
  3. The appliance should be located on a smooth surface.
  4. Protection from moisture. Do not locate the freezer in a moist space to avoid the metal parts rusty. And
    do not spray water into the freezer, otherwise, it will weaken the insulation and causes current leakage.
  5. Refer to the “Cleaning and Care” section to prepare your appliance for use.
  6. Do not drape the refrigerator with any covering.
  7. The appliance is designed to operate at a limited range of ambient temperature, depending on climate zones. Do not use the appliance at a temperature out of the limit. The Climate class of your appliance is indicated on the label with a technical description inside the fridge compartment.
    • extended temperate: `this refrigerating appliance is intended to be used at ambient temperatures ranging from 10 °C to 32 °C’;
    • temperate: `this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 32 °C’;
    • subtropical: `this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 38 °C’;
    • tropical: `this refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 43 °C’;

Door Space Requirements

The unit’s door must be able to open fully as shown.
W min. 820 mm
D min. 1070 mm

Leveling the Unit

To do this adjust the two leveling feet at the front of the unit. If the unit is not level, the door and magnetic seal alignments will not be covered properly. Make sure that the foot touches the ground before use. Look down from the top, clockwise and counterclockwise loosening, tightening.

Temperature control of fresh food storage compartment

2°C is the lowest temperature, while 8°C is the highest. It is suggested to set the temperature at 4°C
Fast cool:
it is suggested to activate the function when much food is placed in the fresh food storage compartment. The function will make the temperature drop faster. Once activated, the fast cool function will run for 2.5 hours, after that it will stop automatically and the previous setting will be restored.

When set to the fast cool mode, the refrigerator will run in the mode for 2.5h; after the end of fast cool mode, the temperature controller of the refrigerating chamber will recover to the previous setting automatically.

Temperature control of the freezing chamber

The freezing compartment has 3 settings: “COLD”, “NORMAL”, “COLDER”. “COLD” is the warmer setting and “COLDER” is the coldest. It is suggested to set the temperature on “NORMAL”

When the ambient temperature is high, it’s suggested to set temperature in a range from “NORMAL” to “COLD”. If the ambient temperature is above 35°C, it’s suggested to set the temperature on “COLD”.

When the ambient temperature is low, it’s suggested to set temperature in a range from “NORMAL” to “COLDER”. If the ambient temperature is below 10°C, it’s suggested to set the temperature on “COLDER”.

Tips for keeping food perfect in the Fridge

  • Take extra care with meat and fish: cooked meats should always be stored on a shelf above raw meats to avoid a bacterial transfer. Keep raw meats on a plate which is large enough to collect juices and cover it with cling film or foil.
  • Leave space around food: this allows cold air to circulate around the Fridge, ensuring all parts of the Fridge are kept cool.
  • Wrap up food!: to prevent the transfer of flavors and drying out, food should be separately packed or covered. Fruit and vegetables need not be wrapped.
  • Pre-cooked food should be cooled properly: allow pre-cooked food to cool down before placing in the Fridge. This will help to stop the internal temperature of the Fridge from rising.
    · Shut the door!: to prevent cold air from escaping, try to limit the number of times you open the door. When returning from shopping, sort foods to be kept in your Fridge before opening the door. Only open the door to put food in or take it out.

Food storage
Position different food in different compartments according to be below the table

Refrigerator compartment Type of food
Door or balconies of fridge compartment • Foods with natural preservatives, such as jams, juices, drinks, condiments.
• Do not store perishable foods
Crisper drawers(salad drawer) • Fruits, herbs, and vegetables should be placed separately in the crisper bin
• Do not store bananas, onions, potatoes, garlic in the refrigerator
Fridge shelf — middle • Dairy products, eggs
Fridge shelf — top • Foods that do not need cocking, such as ready-to-eat foods, deli meats, leftovers.
Freezer drawer(s)/tray • Foods for long-term storage
• Bottom drawer for raw meat, poultry, fish
• Middle drawer for frozen vegetables, chips.
• Top tray for ice cream, frozen fruit, frozen baked goods.
  • It’s suggested to set the temperature at 4°C in the fridge compartment, and, whether possible, at 18°C in the freezer compartment.
  •  For most food categories, the longest storage time in the fridge compartment is achieved with colder temperatures. Since some particular products (as fresh fruits and vegetables) may be damaged with colder temperatures, it is suggested to keep them in the crisper drawers, whenever present. If not present, maintain an average setting of the thermostat.
  •  For frozen food, refer to the storage time written on the food packaging. This storage time is achieved whenever the setting respects the reference temperatures of the compartment (one-star -6°C, two stars -12°C, three stars -18°C)


Filling of drinking water:

Open the water tank cover and directly fill the water;


  1. Only purified water and cool water without any impurities can be used for a water dispenser.
  2. The water refill by taking down the water box from the door is not allowed;
  3. The water level shall be lower than the level indicated on the water box

Upon opening/closing the door, do not apply excessive force to prevent water overflow.

Water taking and drinking:

  1.  Push the handle by using a glass;
  2. The water flows out when the handle is pushed and the outflow stops when the handle returns to the original place;


  1. If the water in the tank is not used for a long period, it is suggested to change it
  2. If the water dispenser is used for the first time or it has not been used for a long period, disassemble and clean it before use;
  3. In case of failure of water taking, please check if the water box is normally located on its base;

Instructions for water dispenser disassembly and cleaning



  1. Take out the water tank components by pulling towards you the tank, with an inclination of 45° upward. When the lower parts of water tank components are separated from the water valve components, they can be taken out through horizontal movement in the direction of the user;
  2. Takedown the sealing ring of the water tank
  3.  To disassembly, the water valve component, use a screwdriver. Its tool edge shall be in aligned with and inserted in the vacancy at the skirt border, which is bulged at the top of water valve components. Rotate the screwdriver clockwise or anticlockwise. After the rotation, use the tool bit to open the water valve and then pull out the components with an inclination of 45° upward.


Make sure that the water tank is empty before moving it. The water valve components are non-detachable;


  1. Disassemble the water tank, water tank cover, sealing ring, and water valve;
  2. Use cold or warm water to clean the components of the water dispenser.
  3. Wipe it with a dry cloth.

It is suggested to clean the water dispenser once every 3-6 months

Attention: If a cleaning solution is used for cleaning the water dispenser, it is suggested to take 5-6 cups of water after the water tank is installed back, so as to avoid the ingestion of residue cleaning solution.


  1. Installation of water valve components Align the guiding boss on the water valve components with the guiding slot on the base, press it down with strength with an inclination of 45°downward until you hear a “click” sound.
  2. Installation of water tank sealing ring Make sure that the sealing ring is properly installed on the bottom of the water tank. The wrinkling and oblique installation and so on shall be avoided.
  3. Installation of water tank components Checks that the hanging slot on the water tank components is aligned with the suspension loop on the inner layer, and the sealing ring at the bottom of the water tank with the entrance of water value components, then insert them into the corresponding positions with an inclination of 45°downward.


Take off, knuckle guard.
Take off the top hinge with a screwdriver.
Take off the door of the refrigerating chamber
Take off the middle hinge with a screwdriver
Take off the door of freezing chamber
Take off hinge assembly with a screwdriver
 Take off top hinge stopple, middle hinge stopple, and adjuster
Take off door sleeve and door holder
 Assemble lower hinge assembly to the left side of the cabinet with a screw driver
Assemble the adjuster to the right side of the cabinet
 Assemble door shaft sleeve and door holder of refrigerating chamber to the other side of the door
 Assemble the door of refrigerating chamber on the lower hinge
Assemble the middle hinge to the left side of the cabinet with a screwdriver
Assemble door shaft sleeve and door holder of the freezing chamber to the other side of the door
Assemble the door of the freezing chamber on the middle hinge
Assemble top hinge to the left side of the cabinet with a screwdriver
Assemble knuckle guard, top hinge stopple, and middle hinge stopple to the relative positions on the other side


Cleaning before use
Before use, you should clean the Fridge/Freezer internally with a weak solution of bicarbonate of soda. Then rinse with warm water using a damp sponge or cloth and wipe dry. Wash the baskets in warm soapy water and ensure they are completely dry before replacing in the Fridge/Freezer. Clean the exterior of the unit with a damp cloth.

This is a total no-frost refrigerator, defrost is performed automatically. There is no need to defrost the freezer manually

Cleaning the Interior and the Exterior of the Unit

  • Dust behind the refrigerator and on the ground shall be timely cleaned to improve the cooling effect and energy saving.
  • Check the door gasket regularly to make sure there is no debris. Clean the door gasket with a soft cloth dampened with soapy water or diluted detergent.
  • The interior of the refrigerator should be cleaned regularly to avoid odor.
  • Before cleaning, turn off the appliance and remove all food, drinks, shelves, drawers, etc.
  • Use a soft cloth or sponge to clean the inside of the refrigerator, with two tablespoons of baking
    soda and a quart of warm water. Then rinse with water and wipe clean. After cleaning, open the door and let it dry naturally before turning on the power.
  • It is recommended to wipe areas that are difficult to clean regularly with a soft rag, soft brush, etc., and when necessary, combine with some auxiliary tools (such as thin sticks) to ensure no contaminants or bacterial accumulation in these areas.
  • Do not use soap, detergent, scrub powder, spray cleaner, etc., as these may cause odors in the interior of the refrigerator or contaminated food.
  • Clean bottle frame, shelves, and drawers, as well as the surface of the appliance with a soft cloth dampened with soapy water or diluted detergent. Dry with a soft cloth or dry naturally.
  • Do not use hard brushes, clean steel balls, wire brushes, abrasives, organic solvents (such as alcohol, acetone, banana oil, etc.), boiling water, acid or alkaline items, which may damage the fridge surface and interior. Boiling water and organic solvents such as benzene may deform or damage plastic parts.
  • Do not rinse directly with water or other liquids during cleaning to avoid short circuits or affect electrical insulation after immersion.
  • Condensation may appear on the outside of the unit. This may be due to a change in room temperature. Wipe off any moisture residue. If the problem continues, please contact a qualified technician for assistance.

Changing the lamp
ANY replacement or maintenance of the LED lamps is intended to be made by the manufacturer, its service agent, or a similarly qualified person. This product contains a light source of energy efficiency class (F).

If you’re not at home for a long time

  • Turn off the refrigerator first and then unplug the unit from the wall outlet
  • Remove all the food
  • Clean the refrigerator
  • eave the lid open slightly to avoid the possible formation of condensation, mold, or odors
  •  Use extreme caution in the case of children. The unit should not be accessible to child’s play
  • Short vacations: Leave the refrigerator operating during vacations of less than three week
  • Long vacations: If the appliance will not be used for several months, remove all food and unplug the power cord. Clean and dry the interior thoroughly. To prevent odor and mold growth, leave the door open slightly: block it open if necessary or have the door removed.

Availability of spare parts

  • Thermostats, temperature sensors, printed circuit boards, and light sources are available for a minimum period of seven years after placing the last unit of the model on the market.
  • Door handles, door hinges, trays, and baskets for a minimum period of seven years and door gaskets for a minimum period of 10 years, after placing the last unit of the model on the market.


The following simple issues can be handled by the user. Please call the after-sale service department if the issues are not settled.

Problem Suggestion
The appliance does not work Check whether the appliance is plugged and connected to power
Check if the voltage is low
Check if there has been a power failure o a circuit tripping
Odor Wrap closely odorous food
Check whether there is some rotten food
Check whether the interiors shall be cleaned
Long-term operation of the compressor In summer and when the ambient temperature is high, It is normal
Too much food has been placed in the appliance at the same time
Warm food has been placed in the freezer. Wait for food to cool down
The door has been opened too frequently
The light does not work Check whether the appliance is plugged and connected to power
Check whether the light is damaged. Call the assistance for substitution
The door cannot close properly There is too much food in the appliance
Tilt refrigerator
Loud noises Check whether the refrigerator is at level
Check whether the appliance is not touching the wall or other objects

Technical assistance

To contact the technical assistance, visit our website: Under the section “website”, choose the brand of your product and your country. You will be redirected to the specific website where you can find the telephone number and form to contact the technical assistance

For further information about the product, please consult or scan the QR on the energy label supplied with the appliance