Hoover FH51010 Pro Clean Pet Carpet Washer Owner’s Manual

OWNER’S MANUAL
Operating and Servicing Instructions
www.hoover.com

PRO CLEAN PET
Carpet Washer

IMPORTANT: READ CAREFULLY BEFORE ASSEMBLY AND USE.
Questions or concerns?
For assistance, please call Customer Service at 1-800-944-9200 Mon-Fri 9 am-6 pm EST before returning this product to the store.

THIS PRODUCT IS INTENDED FOR HOUSEHOLD USE ONLY.
IF USED COMMERCIALLY WARRANTY IS VOID.
©2020 Techtronic Floor Care Technology Limited. All rights reserved. #961152152-R0

Thank you for choosing a HOOVER® product.
Please enter the complete model and Manufacturing Code in the spaces provided.

MODEL……………………….
MFG. CODE………………..

Hint: Attach your sales receipt to this owner’s manual. Verification of date of purchase may be required for warranty service of your HOOVER® product.
Be sure to register your product online at Hoover.com or call 1-800-944-9200 to register by phone.

If you need assistance:
To speak with a customer service representative call 1-800-944-9200; Mon-Fri 9 am-6 pm EST.
Always identify your vacuum by the complete model number when requesting information or ordering parts. (The model number appears on the bottom of the vacuum.)
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.

IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS

When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.
WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

• Fully assemble before operating.
• Operate cleaner only at voltage specified on a data plate on the lower back of the cleaner.
• Do not leave the appliance when plugged in. Unplug from outlet when not in use and before cleaning or servicing.
• Use indoors only.
• Do Not immerse. Use only on carpet moistened by the cleaning process.
• Use only HOOVER® cleaning products intended for use with this machine. (See the “Cleaning Products” section of this manual.)
• Do not allow it to be used as a toy. Not intended for use by children age 12 and under.
  Close supervision is necessary when used by or near children. To avoid injury or damage, keep children away from the product, and do not allow children to place fingers or other objects into any openings.
• Use only as described in this manual. Use only the manufacturer’s recommended attachments and products.
• Do not use products with damaged cords or plugs. If the product is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-944-9200 prior to continuing use.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not place the product on the cord. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs. To avoid personal injury or damage, and to prevent the cleaner from falling, always place cleaner at bottom of stairs or on floor. Do  not place cleaner on stairs or furniture, as it may result in injury or damage.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or fine wood sandings, or use in areas where they may be present.
• Connect to a properly grounded outlet only. See Grounding Instructions.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without tanks in place.
• Do not clean over-floor electrical outlets.
• WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or reproductive harm. WASH HANDS AFTER  HANDLING.

GROUNDING INSTRUCTIONS

This appliance must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.  This appliance is equipped with a cord having an equipment-grounding conductor (C) and grounding plug (A). The plug must be inserted into an appropriate outlet (B) that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of the equipment-grounding conductor can result in the risk of electric shock. Check with a qualified electrician or service person if you are  in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a  qualified electrician. This appliance is for use on a nominal 120-volt circuit and has a grounding plug that looks like the plug (A) illustrated in Fig. 1. A temporary adapter (D)  may be used to connect this plug to a 2-pole receptacle (E) if a properly grounded outlet is not available (Fig. 2). The temporary adapter should be used only until a properly grounded outlet (B) can be installed by a qualified electrician (Fig. 1). The green-colored rigid ear, lug, or the like (F) extending from the adapter must be connected to a  permanent ground (G) such as a properly grounded outlet box cover (Fig. 2). Whenever the adapter is used, it must be held in place by a metal screw.
NOTE: In Canada, the use of a temporary adapter is not permitted by the Canadian Electrical Code.

CAUTION – TO REDUCE THE RISK OF DAMAGE:

• Avoid picking up hard, sharp objects with this product, as they may cause damage.
• Store appropriately indoors in a dry place. Do not expose the machine to freezing temperatures.
• To assist in reducing drying time, be certain the area is well ventilated when using detergents and other cleaners with this machine.
• To help prevent matting and resoiling, avoid contact with carpets until they are dry.
  Keep children and pets away from carpets until they are completely dry.
• Do not store extractor with a solution in tanks.
• With brush rolls on, do not allow the cleaner to sit in one location for an extended period of time, as damage to the floor can result.
• Do not use this extractor and accessories on hard floors. Using this machine on hard floors may scratch or damage your floor.
• Water will drip from the brushes and underside of the product after use and may puddle. To avoid damage to wood and laminate flooring and to avoid potential slip hazards,  after use (a) do not leave the product on wood and laminate surfaces and remove to a hard surface and (b) place unit on absorbent material (such as a towel) to soak up drips.
• Do not use sharp objects to clean out the hose as they can cause damage.

FEATURES

FEATURES

CLEANER ASSEMBLY

CARTON CONTENTS
A. Carpet Cleaner Base
B. Handle
C. Clean Water/Solution Tank
D. Upholstery Tool
E. Carpet Cleaning Detergent
F. Hose

Remove all parts from the carton and identify each item shown.
Make sure all parts are located before disposing of packing materials.
*Select models only

HOW TO ASSEMBLE

BASE AND LOWER HANDLE ASSEMBLY

1. 2.1 Stand base in an upright position. Push handle onto the base.
2. 2.2 Turn the dial counterclockwise to the “LOCK” position. The dial should stop when locked and the handle should feel secure.
3. 2.3 Place clean water tank securely on the handle above dirty water tank until it snaps into place.

CORD STORAGE
Wrap cord around cord hooks for convenient storage. Attach the plug end to the cord.

BEFORE YOU BEGIN CLEANING

1. Vacuum thoroughly – For carpet, use a HOOVER® vacuum cleaner with an agitator for best results. Vacuum upholstery with a vacuum cleaner with cleaning tool attachments. Use a crevice tool to reach into tufts and folds. Do not use the carpet cleaner as a dry vacuum cleaner.
2. For upholstery, check cleaning code – Use your HOOVER® carpet washer only if the upholstery fabric is marked with a “W” (for “wet” clean) or “S/W” (for  “solvent/dry” or “wet” clean). Do not clean fabric marked “S” (“solvent/dry” clean only). If your upholstery does not have a code, seek professional assistance.
3. Test for colorfastness – Wet a white absorbent cloth with the solution. In a small, hidden area, gently rub the surface with the dampened cloth. Wait ten minutes and check for color removal or bleed with a white paper towel or cloth. If the surface has more than one color, check all colors.
4. When cleaning the entire floor, move furniture out of the area to be cleaned (may not be necessary if only high traffic areas are to be cleaned).
   For furniture too heavy to move, place aluminum foil or wax paper under the legs. This will prevent wood finishes from staining the carpet. Pinup furniture skirts and draperies.
5. Pretreat spots and heavy traffic areas with appropriate Hoover Cleaning Solutions, see “Cleaning Solutions” section.
   Follow Directions on the bottle.
   *Available at additional cost if not included with your model.
6. To prevent staining, use plastic or aluminum foil to protect wood or metal surfaces from possible water spray.
7. To avoid wetting and possible damage to wood floors
   underneath area rugs/carpet, either move area rugs/ carpet to a non-wood hard floor surface or place waterproof material (e.g. plastic) underneath them before cleaning.

ATTENTION
Prior to use, consult with Carpet Manufacturer on cleaning recommendations for natural fiber carpeting (including silk and wool), soft carpeting, and loop Berber carpeting. Do not use rugs or carpets when dry cleaning is recommended.

ATTENTION
Some Berber, Natural Fiber, and Soft Fiber carpets can fuzz with wear. Some vacuums & carpet cleaners can worsen this carpet wear. Test a hidden area before using on a full room & consult with your carpet manufacturer on cleaning recommendations.

GENERAL OPERATION

REMOVE AND REPLACE CLEAN WATER SOLUTION TANK

1. 3.1 Press the Clean Water Solution Tank button on the handle (A). Tilt Clean Water Solution Tank away from cleaner and remove (B).
2. 3.2 Rotate measuring cap counter-clockwise from the top of Clean Water Solution Tank and pull up to remove.
3. 3.3 Fill Clean Water Solution Tank with hot tap water to fill line.
4. 3.4 Fill measuring cap with cleaning solution 3 times, (approximately 3 oz.). Pour into clean water solution tank and replace measuring cap.
5. 3.5 Place clean water solution tank back on the handle until it snaps in.

NOTE: Using more than the recommended amount of cleaning solution may cause excessive foaming.

CARPET CLEANING

1. 3.6 Plug cord into an electrical outlet. Step on the handle release pedal, to put the unit in a cleaning position.
2. 3.7 Step on the power switch to turn the machine ON (I=ON).
3. 3.8 Squeeze trigger (C) to apply cleaning solution and slowly push cleaner forward (equals one wet stroke). Continue to squeeze the trigger and slowly pull cleaner back toward you (second wet stroke).
4. 3.9 Release the trigger and slowly push the cleaner forward over the area just sprayed with solution (dry stroke). Then slowly pull cleaner back toward you without squeezing the trigger (dry stroke). Continue using dry strokes until little water is visible passing through the nozzle (Pass over the same area a minimum of 4 times = 2 while squeezing the trigger and  2 without). For spots and high traffic areas use CLEAN BOOST ™. To use CLEAN BOOST ™ to remove those tough stains, apply extra cleaning solution by squeezing the trigger as you normally would and also pressing the Clean Boost™ trigger at the same time.
   NOTE: For best results, use straight, parallel strokes. Overlap strokes by 1 inch to help prevent streaking.
5. If cleaning on Berber, Natural Fiber, or Soft Fiber carpeting, first test a small hidden area of the carpet by running the carpet washer over it. If no fuzzing or overwetting occurs, continue cleaning. Avoid overwetting Berber carpets. If you have any questions or concerns, consult with your carpet manufacturer on deep cleaning recommendations.

 

Keep nozzle flat on floor for both forward and reverse strokes.
For best cleaning results and to aid in faster drying of carpet, end with more dry strokes. (Continue using dry strokes until little water is visible passing through the nozzle.)

NOTE: Empty Dirty Water Tank when the motor sound becomes higher pitched and there is a loss in suction (see “Automatic shut-off”) and clean filter of dirt/debris to maintain strong suction performance.
For best cleaning results, Hoover recommends rinsing the carpet with water only. This will remove the residual carpet cleaning solutions from your carpets. To rinse with water only,  fill Solution Tank with water and repeat step 3.9.
For heavily soiled areas, repeat the cleaning process. Avoid saturating the carpet.

NOTE: It is best to alternate wet and dry strokes as described above.
Wrap cord around hooks for convenient storage. Attach the plug end to the cord.

DIRTY WATER TANK
Your carpet washer is equipped with a shut-off float within your dirty water tank. When the dirty water tank becomes full, the float will rise, shutting off the airflow through the nozzle.
Once the float is activated, empty the dirty water tank. If the dirty water tank does not appear full, turn the power switch off and wait for the float to settle and reset. If the float repeatedly shuts off the suction, empty the dirty water tank. For best results, use only the Hoover® brand cleaning solution. Other Solutions may generate excessive foam which will cause the float to rise prematurely and shut off the suction. A higher concentration of shampoo may cause excessive foaming.

How to Empty

1. 3.10 Grasp dirty water tank handle and push latch to release. Pull tank out at a slight angle.
2. 3.11 To empty the dirty water tank, pull up on the 2 latches to open and remove the top of the tank to empty.
3. 3.12 Wipe and clean the filter of dirt and debris. It is critical to keep the filter clean to maintain strong suction performance
4. 3.13 Replace tank lid with both latches locked after cleaning. Latches will snap when they are locked. Failure to do so will result in poor suction performance.
5. 3.14 Insert the dirty water tank back into the cleaner until it snaps into place.

NOTE: Do not open latches before removing the tank from the machine.

IMPORTANT
Be sure to remove any debris that has accumulated in the screen above the float. Keeping the filter clean is critical to maintaining strong suction performance.

IMPORTANT
To avoid saturating carpet, do not use more than 4 wet strokes over one area. Always end with dry strokes.

IMPORTANT
If the sound of the motor changes to a high pitch, this indicates the dirty water tank is full and must be emptied.

IMPORTANT
Do not store cleaner with a solution in Clean Water Solution Tank or dirty water in Dirty Water Tank. Mineral deposits and mildew can form which will affect the performance of your carpet cleaner.

TOOLS

CONNECT HOSE FOR TOOL USE

How to Attach

1. 4.1 Open Accessory Hose Suction Port located at the bottom of the recovery tank (A). Insert hose end and Accessory Hose Solution connector by inserting firmly into Hose  Solution Port.

How to Remove

1. 4.2 Press the button on the end of the hose and pull to remove the hose and solution connection from the machine.
2. 4.3 Close Accessory Hose Suction Port door back into place. Make sure to close the door to ensure proper suction. The unit may lose suction if not closed properly.

TOOLS (*Available on select models only.)
A. Upholstery Tool has a built-in brush to help provide the scrubbing action some spots may need for removal.
NOTE: Tools located and stored in Mesh Storage Bag.

How to Attach Tools

1. 4.4 To ensure maximum performance and to protect your carpet, be sure to place the handle in the upright position while using the accessory hose. Placing the handle in the upright position shuts off the brushes.
   NOTE: All tools attach to the hose in the same manner:
2. 4.5 Connect the tool to the hose by sliding it onto the connector until the tab locks it securely (B). Using your thumb, push forward and up on the latch to remove tool (C).

After Using Tool

1. 4.6 Drain suction hose by turning cleaner ON and holding nozzle up for several minutes. Do not press the trigger.

Disconnect hose and solution tube from the cleaner. Drain the solution tube by placing the round end in the sink and raising the trigger end at the hose nozzle above your head (4.6). Press the trigger to release air and fluid.
Replace Hose and tools in the Mesh Storage Bag.

CLEANING UPHOLSTERY

Read “Before You Begin Cleaning” instructions.
Be sure to check Hoover Cleaning Guide on page 6 and the cleaning code on your upholstery. Use your cleaner only on upholstery marked “W” or “W/S”.

1. Attach hose and solution tube as instructed.
2. Place handle in an upright position. Brushes will not rotate while the handle is in an upright position.
3. Fill Clean Water Tank according to instructions on (Pg. 7).
4. Attach tool to end of the hose.
5. Dry hands and plug cleaner into a properly grounded outlet.
6. Turn cleaner ON.
7.  4.7 Gently press the tool onto the fabric. Press the trigger and slowly pull the nozzle over the fabric.
8. Overlap strokes by 1/2 inch to help prevent streaking.
9. Make additional strokes without pressing the trigger to remove more solution. To clean in corners or creases, lift the tool one-half inch from the fabric and press the solution trigger.
10. 4.8 For heavily soiled areas, it may be necessary to repeat the cleaning process. Make crisscrossing strokes to the original pattern; overlap each pass. Make no more than 2  passes with the solution over any one area to prevent over-wetting and damage to the fabric.
11. For best cleaning results, Hoover recommends rinsing the upholstery with water only. This will remove the residual cleaning solution from your upholstery. Simply fill your clean water tank with water only and repeat steps 7 and 8.

If additional cleaning is necessary, wait until the upholstery is completely dry before using the tool again.
Empty Dirty Water Tank when the motor sound becomes higher pitched and there is a loss in suction (see “Automatic Shut-Off”).
When finished cleaning, follow “After Cleaning” and “After Using Tool” instructions.

MAINTENANCE

Familiarize yourself with these home maintenance tasks as proper use and care of your cleaner will ensure continued cleaning effectiveness.
Any other servicing should be done by an authorized service representative.
If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-944-9200 prior to continuing use.

CLEANING THE DIRTY WATER TANK

Note: During normal use of cleaning, debris may accumulate inside of dirty water tank. In order to keep your unit functioning properly and to prevent any odors from building up, it is best to rinse out your dirty water tank with fresh water after each use.

1. 5.1 Remove the dirty water tank from the unit by pressing on the latch and pulling the tank out at an angle.
2. 5.2 Pull up on latches to open dirty water tank. Remove the top and rinse the tank with clean water.
   IMPORTANT
   Be sure to remove any debris that has accumulated in the filter screen. If the screen becomes clogged, this may reduce the performance of your cleaner.
3. 5.3 To clean dirty water tank ducting, place dirty water tank under the faucet and dispense high-pressure clean water into the inlet port of the dirty water tank to backflush any loose accumulated debris.
4. 5.4 Be sure to clean the filter screen that is located in the duct of the recovery tank base.
5. 5.5 Allow the tank to air dry completely. Pull up on latches then back down to lock. Latches will snap when locked. Replace dirty water tank back onto unit until it snaps.

Note: The filter screen is not removable. Attempts to remove the filter screen from the tank may damage the filter screen.

LUBRICATION
The motor and brush rolls are equipped with bearings that contain sufficient lubrication for their lifetime. The addition of lubricant could cause damage. Do not add lubricant to the motor or bearings.

REMOVING AND CLEANING NOZZLE
Nozzle: How to Clean
If lint or other debris becomes lodged in the nozzle, it can be removed for cleaning.

1. 5.6 To prevent possible leaking, remove Clean Water Tank and Dirty Water Tank with handle in an upright position, tilt carpet washer back.
2. 5.7 Pull up on nozzle latch slightly to unsnap nozzle from the foot of carpet washer.
3. 5.8 Pull nozzle forward to remove from carpet washer.
4. 5.9 Rinse debris from the nozzle.
5. 5.10 Position the nozzle on the foot, making sure to align the tabs at the bottom of the nozzle with the notches on the foot. Snap nozzle to foot.

STORAGE
Before storing:

• Empty Clean Water Tank and let air dry.
  Replace on cleaner.
• Empty Dirty Water Tank, rinse tank and lid thoroughly with clean water, and let air dry.
  Allow brushes and underside of carpet cleaner to air dry thoroughly before storing carpet cleaner on a carpeted or wood surface.

BELT OR BRUSHROLL: How to Remove and Replace

Belt: What to Buy
For replacement belts please order part number 440005536 or to locate a dealer nearest you, please call 1-800-944-9200 or visit our website at www.hoover.com

How to Remove

1. 5.11 Flip cleaner on its back to expose the bottom of the cleaner.
   NOTE: The belt cover is 4 pieces and has 15 screws.
2. 5.12 To remove the first piece of belt cover, remove 3 screws.
   Arrows show the location of screws. NOTE: Screw locations are numbered on belt covers.
3. 5.13 Remove belt guard.
4. 5.14 To remove the second piece of belt cover, remove the 3 screws. Arrows show the location of screws.
   
5. 5.15 Slide brush roll end cap out to remove.
6. 5.16 Pull both brushrolls toward the user to remove them from the unit.
   NOTE: Belt will still be attached to the unit.
7. 5.17 To remove the upper belt cover, remove 7 screws. Arrows show the location of screws.
8. 5.18 Flip cleaner upright and remove upper belt cover from the foot.
9. 5.19 Remove pivot clamp by unscrewing 2 screws.
10. 5.20 Lift pivot clamp off the unit after removing screws.
11. 5.21 The belt shaft is now exposed (as shown in image 5.22)

How to Replace

1. 5.22 Replace the belt by placing it on the shaft.
2. 5.23 Replace pivot clamp and 2 screws over the belt.
3. 5.24 Replace upper belt cover, flip cleaner, and screw in 7 screws.
4. 5.25 Slip brushrolls through the belt.
   NOTE: Place belt on rounded areas of the brushrolls without brushes.
5. 5.26 With the belt in place, push and slide brushrolls into the unit, making sure that the brushrolls are in the correct orientation.
6. 5.27 Slide belt roll end cap back into the unit and replace 3 screws.
7. 5.28 Replace belt guard and secure with final 3 screws.



IMPORTANT
Brush rolls must be rotated to ensure the belt is properly installed. The belt should be moving as the brush rolls are rotated. If the brush rolls do not rotate easily then the belt may not be installed correctly.

IMPORTANT
Rotate brushrolls manually to make sure the belt is not twisted or pinched.

TROUBLESHOOTING

If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below.
If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-944-9200 prior to continuing use.

	WARNING
To reduce the risk of personal injury – Unplug before cleaning or servicing.

 

PROBLEM	POSSIBLE CAUSE	POSSIBLE SOLUTION
The cleaner won’t run	1. Power cord not firmly plugged into an outlet.	1. Plug unit in firmly.
	2. Blown fuse or tripped breaker.	2. Check fuse or breaker in home. Replace fuse/reset breaker in home.
	3. Needs service.	3. Take to service center. To find the nearest location, visit our website at www.hoover.com or call 1-800-944- 9200.
Cleaner won’t pick-up or low suction	1. Dirty Water Tank is not installed correctly.	1. Review Placing Dirty Water Tank in the base of the cleaner – Pg. 8.
	2. Dirty Water Tank is full.	2. Empty Dirty Water Tank – Pg. 8.
	3. Dirty water tank is clogged.	3. Clean Dirty Water Tank – Pg. 11.
	4. Airpath is clogged.	4. Unclog air path.
Water escaping  from Cleaner	1. Dirty Water Tank is full.	1. Emptying Dirty Water Tank – Pg. 8.
	2. Dirty Water tank is not installed correctly.	2. Review Placing Dirty Water Tank in the base of the cleaner – Pg. 8.
	3. Clean Water Solution Tank not installed properly.	3. Review Clean Water Solution Tank Installation – Pg. 7.
Cleaner won’t dispense	1. Clean water solution tank is empty.	1. Fill cleaner solution tank.
	2. Clean Water Solution Tank not installed properly.	2. Review Clean Water Solution Tank Installation – Pg. 7.
	3. Needs service.	3. Take to service center. To find the nearest location, visit our website at www.hoover.com or call 1-800-944- 9200.
Motor noise becomes high-pitched	1. Dirty Water Tank is full.	1. Empty Dirty Water Tank – Pg. 8.
	2. Dirty water tank is clogged.	2. Clean Dirty Water Tank – Pg. 11.
	3. Airpath is clogged.	3. Unclog air path.
	4. The float in the Dirty Water Tank has been activated.	4. Review Emptying & Cleaning the Dirty Water Tank – Pg. 11.
Brushrolls are not spinning	1. Belt needs to be changed.	1. Refer to how to change belt – Pg. 13.
	2. Something is jammed in the brush roll.	2. Remove jammed item from the cleaner with the unit turned off and unplugged.

CLEANING SOLUTIONS

WARNING: To reduce the risk of fire and electric shock due to internal component damage, use only HOOVER® cleaning products intended for use with the appliance as noted below. Use only HOOVER® cleaning solutions to prevent potential harm to your Carpet Cleaner and keep your warranty.
For best results, use your Carpet Cleaner + Spot Treatment + Solutions.
HOOVER® has a full line of Detergents and Spot Treatments to complement your Hoover Carpet Cleaner and the specific condition of your carpet. To prevent project interruption, keep Detergent on hand and store it with your Carpet Cleaner. Spot Treatment may be used as a pre-treat immediately before you clean your carpets, or as an independent treatment between cleaning your carpets.

HOOVER® Cleaning Solution Guide

CARPET CLEANING
Renewal, Paws & Claws, Oxy, Free & Clean
MULTI-SURFACE / HARD FLOOR CLEANING
Renewal, Paws & Claws, Free & Clean



PORTABLE, PREMIXED SPOT CLEANING
Paws & Claws, Oxy-Pet




STAIN REMOVERS
Paws & Claws, Oxy, Deep Stain Remover



WARRANTY

If this product is not as warranted, contact TTI Floor Care North America Customer Service at 1-800-944-9200. Please have available the proof of purchase and model number for the warranted product.
WHAT THIS LIMITED WARRANTY COVERS:
This limited warranty is provided by Royal Appliance Mfg. Co., doing business as TTI Floor Care North America (referred to hereafter as “Warrantor”) applies only to products purchased in the U.S. (including its territories and possessions), a U.S. Military Exchange, or Canada.
When used and maintained in normal household use and in accordance with the Owner’s Guide, this product is warranted against original defects in material and workmanship for TWO years from the date of original purchase (the “Warranty Period”). If Warrantor determines that the issue you are experiencing is covered under the terms of this warranty (a “covered warranty claim”), we will, at our sole discretion and free of charge (subject to the cost of shipping), either (i) repair your product; (ii) ship you a  replacement product, subject to availability; or (iii) in the event that the applicable parts or replacement are not reasonably available, ship you a similar product of equal or greater value. In the unlikely event that we are unable to repair your product or ship a replacement or similar product, we reserve the right, at our sole discretion, to issue you a  refund or store credit (if applicable) of the actual purchase price at the time of the original purchase as reflected on the original sales receipt. Parts and replacements may be new,  refurbished, lightly used, or remanufactured, in Warrantor’s sole discretion.
WHO THIS LIMITED WARRANTY COVERS:
This limited warranty extends only to the original retail purchaser, with original proof of purchase from Warrantor or an authorized dealer of Warrantor products, in the U.S., U.S. Military Exchanges, and Canada.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This warranty does not cover the use of the product in a commercial operation (such as maid, janitorial, and equipment rental services, or any other income-generating activity);  improper maintenance of the product; the product if it has been subject to misuse, negligence, neglect, vandalism, or the use of voltages other than that on the data plate of this product.
This warranty does not cover damage resulting from an act of God, accident, owner’s acts or omissions, service of this product by other than Warrantor or a Warrantor authorized service provider (if applicable), or other acts beyond the control of Warrantor. This warranty also does not cover use outside the country in which the product was initially purchased or resale of the product by the original owner. Pick-up, delivery, transportation, and house calls are not covered by this warranty. In addition, this warranty does not cover any product that has been altered or modified, or repairs made necessary by normal wear or the use of other products, parts, or accessories which are either incompatible with this product or adversely affect this product’s operation, performance, or durability. Normal wear items are not covered under this warranty. Depending on the product, normal wear items may include, but are not limited to, belts, filters, brush rolls, blower fans, blower, and vacuum tubes, and vacuum bags and straps.

OTHER IMPORTANT TERMS:
This warranty is not transferable and may not be assigned; any assignment made in contravention of this prohibition is void. This warranty shall be governed and construed  under the laws of the state of North Carolina. The Warranty Period will not be extended by any replacement of batteries, parts, or products or by virtue of any repair performed  under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY, AND ALL EXPRESS AND IMPLIED WARRANTIES OTHER THAN THE  LIMITED WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,  ARE EXPRESSLY DISCLAIMED. IN NO EVENT WILL WARRANTOR BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR  CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF THIS WARRANTY FAILS  OF ITS ESSENTIAL PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NO WARRANTIES THAT ARISE BY OPERATION OF LAW, IF  APPLICABLE, SHALL EXCEED THE DURATION OF THE LIMITED WARRANTY PROVIDED HEREIN. Warrantor’s liability for damages to you for any costs whatsoever arising out of this statement of the limited warranty shall be limited to the amount paid for this product at the time of original purchase.
Some states do not allow the exclusion or limitation of incidental or consequential damages, disclaimers of implied warranties, or limitations on the duration of implied warranties, so the above exclusions, disclaimers, and/or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
GENUINE PARTS AND ACCESSORIES:
We recommend using only genuine HOOVER® solutions (for carpet and spot cleaners), parts, and accessories. Damage caused by use with other than genuine HOOVER ® solutions, parts, and accessories is not covered by and may void your warranty.