Sony CFI-1115B PlayStation 5 Digital Edition Gaming Console User Guide

SONY CFI-1115B PlayStation 5 Digital Edition Gaming Console User Guide

Safety Guide for purchases in the United States and Canada

WARNING

To avoid electrical shock, do not open the enclosure. Refer servicing to qualified personnel only.

Moving fan blades
Keep body parts away from fan blades.

FCC and ISED notice

This equipment complies with FCC/ISED radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines and RSS-102 of the ISED radio frequency (RF) Exposure rules. The console should be installed and operated keeping the radiator at least 20 cm (8 in) or more away from person’s body.
The wireless controller has very low levels of RF energy that are deemed to comply without testing of specific absorption rate (SAR).
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Notes:

• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
• You are cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
• If you have questions about this product, visit playstation.com/help. The phone number in the supplier’s declaration of conformity is only for FCC electrical interference inquiries.

Supplier’s Declaration of Conformity

• Trade Name : SONY
• Model No. : CFI-1115B
• Responsible Party : Sony Electronics Inc.
• Address : 16535 Via Esprillo, San Diego, CA 92127 U.S.A.
• Telephone No. : 858-942-2230 (Only for FCC electrical interference inquiries)

This device complies with Part 15 of the FCC Rules and Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For customers in Canada
Operation in the 5150-5350 MHz band is restricted to indoor use only

Photosensitivity/Epilepsy/Seizures

A very small percentage of individuals may experience epileptic seizures or blackouts when exposed to certain light patterns or flashing lights. Exposure to certain patterns or backgrounds on a television screen or when playing video games may trigger epileptic seizures or blackouts in these individuals. These conditions may trigger previously undetected epileptic symptoms or seizures in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family, has an epileptic condition or has had seizures of any kind, consult your doctor before playing.

IMMEDIATELY DISCONTINUE use and consult your doctor before resuming gameplay if you or your child experience any of the following health problems or symptoms:

• dizziness,
• altered vision,
• eye or muscle twitches,
• loss of awareness,
• disorientation,
• seizures, or
• any involuntary movement or convulsion.

RESUME GAMEPLAY ONLY ON APPROVAL OF YOUR DOCTOR.

Use and handling of video games to reduce the likelihood of a seizure

• Use in a well-lit area and keep as far away as possible from the television screen.
• Avoid large screen televisions. Use the smallest television screen available.
• Avoid prolonged use of the PlayStation®5 console. Take a 15-minute break during each hour of play.
• Avoid playing when you are tired or need sleep.

Radio waves

Radio waves may affect electronic equipment or medical devices (for example, pacemakers), which may cause malfunctions and possible injuries.

• If you use a pacemaker or other medical device, consult your doctor or the manufacturer of your medical device before using the wireless networking feature (Bluetooth® and wireless LAN).
• Do not use the wireless networking feature in the following locations:
  • Areas where wireless network use is prohibited, such as in hospitals. Abide by medical institution regulations when using the console on their premises.
  • Areas near fire alarms, automatic doors and other types of automated equipment.

Magnets and medical devices

These products have magnets which may interfere with pacemakers, defibrillators and programmable shunt valves or other medical devices. Do not place these products close to such medical devices or persons who use such medical devices. Consult your doctor before using these products if you use such medical devices.

About the lithium coin memory back-up battery

The lithium coin memory back-up battery inside this product contains Perchlorate. The following statement is required by the State of California, USA:
Perchlorate Material – special handling may apply. Visit http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

Precautions

Before using this product, carefully read this manual and retain it for future reference. Parents and guardians of children should read this manual and make sure that children follow all safety precautions.

Safety

This product has been designed with the highest concern for safety. However, any electrical device, if used improperly, has the potential for causing fire, electrical shock or personal injury. To help ensure accident-free operation, follow these guidelines:

• Observe all warnings, precautions, and instructions.
• Regularly inspect the AC power cord for damage.
• Stop use, unplug the AC power cord from the electrical outlet and disconnect any other cables immediately if the device functions in an abnormal manner, produces unusual sounds or smells or becomes too hot to touch.
• Do not handle damaged or leaking lithium-ion batteries.
• Do not allow the battery to come into contact with fire or subject it to extreme temperatures such as in direct sunlight, in a vehicle exposed to the sun or near a heat source.
• Do not use the console without the cover. Doing so may cause fire, electrical shock, or malfunction.
• Keep the console, accessories, and any small components out of the reach of small children.
• For more information on product safety and support, visit our website (playstation.com/help).

Use and handling

• Do not use the console in a closed cabinet or other locations where heat may build up. Doing so may cause the console to overheat and may lead to fire, injury or malfunction.
• If the console becomes too hot, you will see a notification message on your screen. Continued use while the message displays may lead to the console becoming non-operational. If you see the message, turn off the console and wait until it cools down. After the console cools down, move it to a well-ventilated location that is not subject to high temperatures. Check to make sure the console vents are not blocked, and if you installed an M.2 SSD to the console, be sure that the heat-dissipation parts haven’t detached from the M.2 SSD. See “Install an M.2 SSD” for more information on heat-dissipation parts.
• Use in a well-lit area and keep as far away as possible from the television screen.
• Avoid prolonged use of the console and wireless controller.
• Stop using the console immediately if you begin to feel tired or if you experience discomfort or pain in your hands or arms while operating the wireless controller. If the condition persists, consult a doctor.
• If you experience any of the following health problems, discontinue use of the console immediately. If symptoms persist, consult with your doctor.
  • Dizziness, nausea, fatigue or symptoms similar to motion sickness
  • Discomfort or pain in a part of the body, such as eyes, ears, hands or arms
• Any TV or component connected to the console must be functioning properly and free of defects. If a TV or component connected to the console is faulty or defective, it may cause damage to the TV or component, or to the console itself. As with all electrical products, connection to faulty or defective components, or the failure to connect to a properly wired outlet, may cause sparking and pose a fire hazard.
• Do not touch the console or connected cables or accessories during an electrical storm.
• Do not use the console or accessories near water.
• Do not allow liquid, small particles or other foreign objects to get into the console or accessories.
• Do not touch the connectors of the console or accessories.
• Do not expose the console or accessories to dust, smoke or steam. Also, do not place the console in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components may cause the console to malfunction.
• Do not expose the console or accessories to high temperatures, high humidity or direct sunlight during operation, transportation and storage.
• Do not place the console or accessories on surfaces that are unstable, tilted or subject to vibration.
• Use the included base to set up the console as directed. If you do not use the base and set up the console in ways other than directed, there is a risk of injury, damage, or malfunction. For instructions on attaching the base, see the Quick Start Guide.
• Be careful when carrying the console. If you do not have a good grip, the console may drop causing potential damage or injury. Do not carry the console by the cover only.
  When attaching the base to the console, hold the console securely and not by the cover only.
• Do not turn off the console while data is being saved on or loaded from the SSD or USB drives.
• Do not remove the AC power cord from the electrical outlet until the power indicator has turned off. If you disconnect the AC power cord while the power indicator is lit or blinking, data may be lost or corrupted, or the console may be damaged.
• Do not move the console or adjust its position when the power indicator is lit or blinking. Data may be lost or corrupted, or the console may be damaged.
• Do not stand on or put objects on the console, and do not stack the console with other devices.
• Do not place the console and connected accessories on the floor or in a place where they may cause someone to trip or stumble.
• Do not allow bodily contact with the console or air from the console vents for an extended period of time while in use. Extended contact under these conditions may cause low-temperature burns.
• Parents are encouraged to monitor children in online activities to ensure safe and responsible internet usage.
• Permanent hearing loss may occur if headsets or headphones are used at high volume. Set the volume to a safe level. Over time, increasingly loud audio may start to sound normal but can actually be damaging your hearing. If you experience ringing or any discomfort in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the sooner your hearing could be affected. To protect your hearing:
  • Limit the amount of time you use the headset or headphones at high volume.
  • Avoid raising the volume to block out noisy surroundings.
  • Lower the volume if you can’t hear people speaking near you.
• When using headsets or headphones in particularly dry air conditions, you may sometimes experience a small and quick (static) shock on your ears. This is a result of static electricity accumulated in the body, and is not a malfunction of your headset or headphones.

Wireless controller use

The following notes may also apply to other controllers.

• Stop using the console immediately if you begin to feel tired or if you experience discomfort or pain in your hands or arms while operating the wireless controller. If the condition persists, consult a doctor.
• Do not use the vibration or trigger effect features if you have any ailment or injury to the bones, joints, or muscles of your hands or arms. If you have an ailment or an injury, do not play titles with these features using the controller unless you have set those functions to “Off”. To enable or disable the features, select Settings > Accessories from the home screen.
• Avoid prolonged use of the wireless controller. Take a break at about 30-minute intervals.
• If the wireless controller is sitting on a flat surface, the vibration of the wireless controller during gameplay may cause it to fall, leading to injury or malfunction.
• When using the motion sensor function of the wireless controller, be cautious of the following points. If the controller hits a person or object, it may cause accidental injury or damage.
  • Before using the motion sensor function, make sure you have enough space to move around.
  • Firmly grip the wireless controller to prevent it from slipping out of your grasp and causing damage or injury.
  • If using a wireless controller that is connected to the PS5™ console with a USB cable, make sure there is enough space for the cable so that the cable will not hit a person or object.
• Controllers intended for use with PlayStation®, PlayStation®2, and PlayStation®3 consoles, such as the analog controllers (DUALSHOCK® and DUALSHOCK®2) and the DUALSHOCK®3 wireless controller, are not compatible with the PS5 console. The DUALSHOCK®4 wireless controller is compatible with PlayStation®4 format software on the PS5 console, but not with PS5 format software on the PS5 console.
• Avoid looking into the light bar of the controller when it is flashing. Stop using the controller immediately if you experience any discomfort or pain in any body parts.
• Charge in an environment where the temperature range is between 10 °C and 30 °C (50 °F and 86 °F). Charging may not be as effective when performed in other environments.
• The battery has a limited lifespan. Battery duration will gradually decrease with repeated usage and age. Battery life also varies depending on the storage method, usage state, environment and other factors.
• When the wireless controller is not used for an extended period of time, it is recommended that you fully charge it at least once a year in order to maintain battery functionality

Care instructions

For safety, be sure to unplug the AC power cord from the electrical outlet when you care for your console.

Cabinet (the plastic parts of the console and controller)

• Wipe down with a soft, dry cloth.
• To prevent the surface of your console or peripherals from changing color and quality, follow the guidelines below.
  • Do not spray with or apply insecticides or volatile substances, including paint thinner, benzene, or alcohol. Do not wipe with chemically treated cloths.
  • Do not rest or store your controller or headset on top of your console.

Vents
Do not block any vents. To maintain good ventilation, follow the guidelines below:

• Place the console at least 10 cm (4 in) away from a wall surface.
• Do not place on a carpet or rug with long fibers.
• Do not place in a narrow or cramped space.
• Do not cover with cloth.
• Do not allow dust to build up on the vents. Use a cleaning tool such as a vacuum cleaner to remove dust buildup.

Ports/connectors
Do not use ports/connectors on the console if they are dirty. They may not conduct electricity properly. When they are dirty, wipe them with a dry cloth.

AC power cord use

• Do not plug the AC power cord for the console into an electrical outlet until you have connected the HDMI cable. Make sure the TV or other component is unplugged from the electrical outlet prior to connecting it to the console.
• To help ensure safe operation, regularly inspect the AC power cord. If damaged, stop use immediately and contact SIE Consumer Services ( back cover).
• Do not use a power cord other than the included AC power cord. The AC power cord is designed specifically for use with this console only, and should not be used with other electrical devices.
• Do not touch the plug of the AC power cord with wet hands.
• Protect the AC power cord from being walked on or pinched particularly at plugs, expansion receptacles and the point where the cord exits from the console.
• Do not place heavy items on the cord.
• Do not place the AC power cord near heating equipment and do not expose the cord to heat.
• Unplug the AC power cord from the electrical outlet before cleaning or moving the console, or before removing the cover from the console. You should unplug the AC power cord when you do not intend to use the console for an extended period of time.
• When disconnecting, grasp the AC power cord by the plug and pull straight out of the electrical outlet. Never pull by the cord and do not pull out at an angle.
• Do not connect the AC power cord to a voltage transformer or inverter. Connecting the AC power cord to a voltage transformer for overseas travel or an inverter for use in an automobile may cause heat to build up in the console and may cause burns or a malfunction.

Handling the base

To use your console in the vertical position, you will need to secure the base to the console with the screw. After using the console, the screw may get hot. Do not touch the screw or remove the base immediately after use.

Use of the cover

Do not use the console without the cover. Doing so may cause fire, electrical shock, or malfunction. Do not remove the cover of the console immediately after use. The main unit of your PS5 console may still be hot immediately after use, and continued handling with the cover off may cause burns. If you need to remove the cover, turn off your PS5 console, unplug the AC power cord and cables, and wait for it to cool down.

Never disassemble or modify the console or accessories

Use the console and accessories according to the instructions in the product documentation. No authorization for the analysis or modification of the console or accessories, or the analysis and use of its circuit configurations, is provided. There are no user serviceable components inside the console.

Network

• A broadband connection is required to access the internet. Note that dial-up connectivity is not supported.
• You are responsible for internet service fees. For details, refer to the information provided in your service contract or contact your internet service provider.
• Do not use a cord for a standard residential telephone line or cables of types other than those mentioned here. Using the wrong type of cord or cable can cause more electrical current than necessary to flow through the LAN port, which may lead to heat build-up, fire or malfunction.

Wireless networking feature

• The frequencies used by the wireless networking feature of this product are the 2.4 GHz (WLAN, Bluetooth®)/5 GHz (WLAN) ranges. The 2.4 GHz range of radio waves is shared by various devices. This product has been designed to minimize the effect of other devices using the same range. However, in some cases, interference from other devices may reduce the connection speed, shorten the signal range, or cause the connection to be terminated unexpectedly.
• When using the console scan function to select a wireless LAN access point, access points that are not intended for public use may be displayed. Only connect to an access point that you are authorized to use.

Moisture condensation

If the console is brought directly from a cold location to a warm one, moisture may condense inside the console. Should this occur, the console may not operate properly. In this case, turn off and unplug the console until the moisture evaporates (this may take several hours). If the console still does not operate properly, contact SIE Consumer Services.

Install an M.2 SSD

M.2 SSD is storage that uses flash memory. Install a commercially available M.2 SSD in your PS5 console for more storage for your game and app data.

Types of M.2 SSD
You can use an M.2 SSD with the following specifications:

Notices

• Both single-sided devices and double-sided devices are supported.
• M.2 SATA SSD is not supported.
• Allocation of host memory to HMB (Host Memory Buffer) supported devices is not supported.
• Carefully review drive specifications prior to purchase and contact the vendor or manufacturer if you need further information. SIE cannot guarantee that all M.2 SSD devices meeting the specifications above will work with your console and assumes no responsibility for the selection, performance or use of third-party products.

About M.2 SSD heat-dissipation

The M.2 SSD that can be used with this device has a fast transfer speed and is therefore subject to reaching high temperatures. If the M.2 SSD does not include a heat dissipation mechanism, attach a heat conductor, such as a heat sink, a heat transfer sheet, or both. For information on how to attach the heat conductor, refer to its manual. If you use your device without heat-dissipation parts, or the heat-dissipation parts come off during use, the main unit may overheat, and continued use may cause operation failure.

Install or remove an M.2 SSD

Safety warnings

Caution

• Keep out of reach of small children. Small parts such as screws may accidentally be swallowed and cause choking.
• After you have turned off your PS5 console and unplugged the AC power cord and cables, wait for your console to cool down before installing or removing an M.2 SSD. The main unit of your PS5 console may still be hot immediately after use, and continued handling of your console may cause burns.
• Be careful not to pinch your fingers in the gaps between parts, and not to hurt your hands and fingers on the corner of parts.
• When turning on your console, make sure the cover and expansion slot cover are installed correctly. If the cover and expansion slot cover are not installed correctly, it may cause the main unit to overheat.

Notices

• Before proceeding with the installing or removing process, touch a metalgrounded object to remove any static electricity from your body. Failure to do so may cause damage to an M.2 SSD or PS5 console. In particular, an M.2 SSD uses parts sensitive to static electricity, so please use caution.
• Do not touch the terminal of an M.2 SSD or your PS5 console’s expansion connector.
• When attaching or removing screws, use a screwdriver that matches the sizes of the screws. If the sizes do not match, the screw may become stripped.
• Be careful not to drop small parts such as screws and spacers in the main unit of your PS5 console. If small parts do fall in the main unit, do not turn on the power, and instead consult the support website ( back cover).

Install an M.2 SSD

• You can use M.2 SSD storage with system software versions 21.02-04.00.00 and later.
• Place your console on a soft cloth spread over a flat surface before installing the M.2 SSD.

1. Go to the control center and select Power > Turn Off PS5.
   The screen goes blank, the power indicator flashes white, and then turns off.
2. Remove the AC power cord and cables, and then wait for the PS5 console to cool down.
   The main unit of your PS5 console is hot immediately after use.
3. Remove the base, turn over your PS5 console, and then slide off the cover by slightly pulling up on it in the direction of the arrow.
   
4. Remove the screw from the expansion slot cover and then remove the cover.
   
5. Install the M.2 SSD to the expansion connector.
   1. Remove the screw and spacer, and then adjust the spacer to the size of the M.2 SSD.
      
   2. Holding the edge of the M.2 SSD, align it with the notch on the expansion connector. Tilt the M.2 SSD diagonally upward, and firmly insert it all the way into the expansion connector.
      The following shows an M.2 SSD with a heat sink and heat transfer sheet attached.
      
   3. Tilt the M.2 SSD down and fasten it with screws.
      
6. Attach the expansion slot cover and fasten the screws.
7. Firmly push the cover in the direction of the arrow until you hear a “click”.
   
8. Connect the AC power cord, cables, and base, and then turn on the power. When your PS5 console turns on, the formatting guide appears. Follow the onscreen instructions and format the M.2 SSD.

Hints

• Consult our support website if you lose parts such as the expansion slot cover, screws, and spacers ( back cover).
• For information about how to save your game data on M.2 SSD storage and the types of data you can save, see the User’s Guide.

Remove an M.2 SSD
Place your console on a soft cloth spread over a flat surface. You can then remove the M.2 SSD.

1. Follow steps 1 through 4 in “Install an M.2 SSD”.
2. Remove the M.2 SSD from the expansion connector.
   1. Remove the screws that are securing the M.2 SSD.
   2. Slightly lift up the M.2 SSD, and then hold the edge and pull diagonally upward.
   3. Fasten the screws back on the spacers.
3. Follow steps 6 and 7 in “Install an M.2 SSD”.

Specifications

Design and specifications are subject to change without notice.
Depending on the software version in use, the console may operate differently than described in this manual.

PlayStation®5 console

• *¹ SSD capacity calculated using base 10 mathematics (1 GB = 1,000,000,000 bytes).
• *² A portion of the SSD capacity is reserved for use in connection with console administration, maintenance, and additional options. This may occur upon installation of system software or other software. As a result, the availability of SSD capacity may vary depending on the console, system software version, or available options, and is not otherwise available for your use.
• *³ Functionality of all connected devices is not guaranteed.
• *4 Use the included HDMI cable

Wireless controller

Included HDMI cable and USB cable

• HDMI cable Company: SONY
• Part No.: 1-008-483-**, 1-008-484-**, 1-012-034-**
• USB cable Company: SONY
• Part No.: 1-008-794-**, 1-008-795-**
• represents a number between 0 and 9.

System software

By updating the system software of the console, you can enjoy additional features and enhanced security. Always update to the latest version. If you cannot update over the internet, you can use a USB drive instead. For details, visit playstation.com/help.

End of life product recycling

The console is made of many materials that may be recycled. The wireless controller contains a lithium ion battery. Follow local regulations when disposing of the console. Sony products can be recycled for free in the United States and Canada by dropping the product off at a number of nationwide locations. Visit www.sony.com/ecotrade for details.

LIMITED HARDWARE WARRANTY AND LIABILITY

Sony Interactive Entertainment LLC (“SIE”) warrants to the original purchaser (“you”) that the PS5 console hardware, which includes components contained in the retail box with this hardware (“Product”), will be free from material defects in material and workmanship for a period of one year from the original date of purchase (the “Warranty Period”). This warranty is valid only in the United States and Canada. IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE’S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE’S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT ANY PERIPHERAL, CONTROLLER, ACCESSORY OR CABLE) TO AN SIE-AUTHORIZED SERVICE FACILITY, VIA A SHIPPING BOX WITH A PREPAID SHIPPING LABEL PROVIDED BY SIE, AND SHIPPING OF THE REPAIRED CONSOLE OR A FACTORY-RECERTIFIED REPLACEMENT CONSOLE TO YOU, AT NO CHARGE TO YOU. For purposes of this Limited Hardware Warranty and Liability, “factory recertified” means a product that has been returned to its original specifications.

THIS WARRANTY DOES NOT APPLY: (A) TO DAMAGE CAUSED BY USE OF THIS PRODUCT WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) TO DAMAGE CAUSED BY USE OF THIS PRODUCT WITH ANY PERIPHERAL(S) THAT SIE DOES NOT LICENSE OR SELL, INCLUDING NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES; (C) IF THIS PRODUCT IS USED FOR ANY COMMERCIAL PURPOSE, INCLUDING RENTAL OR ARCADE PURPOSES; (D) IF THIS PRODUCT IS MODIFIED TO ALTER CAPABILITY OR FUNCTIONALITY WITHOUT SIE’S WRITTEN PERMISSION; (E) TO DAMAGE CAUSED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (F) IF THIS PRODUCT HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (G) TO DAMAGE CAUSED BY (1) SERVICE (INCLUDING UPGRADES AND EXPANSIONS) PERFORMED BY ANYONE WHO IS NOT A REPRESENTATIVE OF SIE OR AN SIE-AUTHORIZED SERVICE PROVIDER, OR (2) OPENING THE PRODUCT OR ANY ACTION TAKEN WITHIN IT BY ANYONE WHO IS NOT A REPRESENTATIVE OF SIE OR AN SIE-AUTHORIZED SERVICE PROVIDER. THIS WARRANTY DOES NOT COVER PRODUCTS SOLD AND CLEARLY MARKED “AS IS” OR WITH FAULTS. SIE MAY VOID THIS WARRANTY IF SIE REASONABLY BELIEVES THAT THE PS5 CONSOLE HAS BEEN USED IN A MANNER THAT VIOLATES THE TERMS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE OR GAME SOFTWARE.

THIS WARRANTY IS PROVIDED TO YOU IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THIS PRODUCT, WHICH SIE DISCLAIMS UNDER THESE TERMS. HOWEVER, IF APPLICABLE LAW REQUIRES ANY OF THESE WARRANTIES, THEN THEY ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.

EXCEPT AS EXPRESSLY STATED ABOVE, SIE EXCLUDES ALL LIABILITY FOR LOSS OF DATA, LOSS OF PROFIT, OR ANY LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER THOSE DAMAGES ARE DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL AND HOWEVER ARISING UNDER ANY THEORY OF LAW, AS A RESULT OF USING THIS PRODUCT. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province.

The warranty offered by SIE on this Product is the same whether or not you register your product.

This warranty does not apply to any system software that is preinstalled in the PS5 hardware, or is subsequently provided via update or upgrade releases. PS5 system software is licensed to you under the terms of a separate end user license agreement at doc.dl.playstation.net/doc/ps5-eula/. PS5 system software has a separate warranty.

Service policy

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

You understand and acknowledge that any time SIE services this Product (either within the Warranty Period or under a separate service arrangement), SIE may need to provide certain services to ensure this Product functions properly and according to SIE guidelines and specifications. These services may include the installation of the latest system software or firmware updates, or service or replacement of the PS5 console’s storage or the PS5 console with a new or factory recertified product. You acknowledge and agree that some services may change your current settings, cause a removal of cosmetic stickers or console skins, cause a loss of data or content, or cause some loss of functionality. You should back up your console storage regularly to prevent loss of data, although some content cannot be backed up and must be reinstalled by the user. You should also remove any peripherals, non-PS5 console components, and any content that you consider proprietary, private, or confidential before you send in your PS5 console for service. SIE is not liable for damages resulting from your failure to comply with the foregoing, or any instructions that SIE provides to you. After SIE services the Product and returns it to you or returns a factory-recertified product to you under this warranty, this warranty applies to the returned product for the longer of (i) 90 days from the date that SIE ships the Product or the factory-recertified product or (ii) the original Warranty Period.

Except as this Limited Hardware Warranty and Liability provides, SIE is not be liable for any direct and indirect, consequential, or special damages, including any damages that may arise from loss of data or functionality. The foregoing limitation applies to the extent permitted by law.

Copyright and trademarks

“  ”, “PlayStation”, “  ”, “PS5” and “DUALSHOCK” are registered trademarks or trademarks of Sony Interactive Entertainment Inc.

“SONY” and “  ” are registered trademarks or trademarks of Sony Group Corporation.

AMD, Radeon and Ryzen are trademarks of Advanced Micro Devices, Inc.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Interactive Entertainment Inc. is under license. Other trademarks and trade names are those of their respective owners.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

USB-IF SuperSpeed USB Trident logo is a registered trademark of USB Implementers Forum, Inc.
USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

All other trademarks are the property of their respective owners.

Quick Start Guide
Learn how to set up your PS5 console and how to use basic functions in the included Quick Start Guide.

User’s Guide
Find out about everything your PS5 console can do. Learn how to configure settings and how to use each function. To see the User’s Guide, you’ll need an internet connection. From your PS5 console’s home screen, go to Settings > User’s Guide, Health & Safety, and Other Information > User’s Guide.

Customer Support Website
Find online support information such as step by step troubleshooting and frequently asked questions by visiting playstation.com/help.

© 2021 Sony Interactive Entertainment Inc.

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