Panasonic TOUGHBOOK 31 Rugged Laptop User Guide

TOUGHBOOK 40—ACCESSORY AND SERVICE GUIDE
TOUGHBOOK 40 Mk1
MOBILITY SOLUTIONS

PANASONIC EXPANSION AREAS & speaks

Left Expansion Area

Right Expansion Area

Palm Rest Expansion Area

Rear Expansion Area

MEMORY & STORAGE

Panasonic Main Storage

Panasonic Memory (RAM)

KEYBOARDS

Panasonic Emissive Backlit Keyboard (US)
FZ-VKB55107U

Panasonic Rubber Backlit Keyboard (US)
FZ-VKB40207W

WIRELESS

Cradlepoint R1900 Router Bundle
(Includes Router, 3 Year NetCloud Mobile Essentials + Advanced Plan)
5G Sub6 & 4G, GPS, Wi-Fi 6, Bluetooth 5.1, Ethernet CP-UNR1900EA3Y

DESKTOP DOCKS

Panasonic 40 Desktop Dock
FZ-VEB401U
USB-A (3), USB-C (3), HDMI, Serial, LAN (2), Kensington Lock, LED, Power Button
Includes one front USB-C, two videos out (HDMI + one USB-C), rear USB-C’s are 10Gbps and 1.5A

VEHICLE DOCKS

Gamber-Johnson Vehicle Docks

(Versions w/LIND power supplies are available as well as TrimLine docks — consult your Panasonic representative for details)

Havis Vehicle Docks

(Versions w/LIND power supplies are available — consult your Panasonic representative for details)

PRINTERS

STRAPS & CASES

OTHER

PROFESSIONAL SERVICES

If you’re a mobile worker in a demanding profession, workdays can be hectic, to say the least. It’s often just you and your mobile computer on the front lines, wherever the job takes you. You need to know that you’ll always have the tools you need to do your job.
Thousands of organizations choose Panasonic for their employees who work in unforgiving environments. We’ve been making rock-solid mobile computing products for over 25 years and are constantly pushing rugged computing forward. TOUGHBOOK’s family of computers boasts industry-leading low product-failure rates. So it’s no wonder we’ve become the longest-running rugged computer supplier for the U.S. government, law enforcement, utility, and public safety agencies. But even with the toughest tools, work life can be a bit unpredictable. Make sure your workers can always depend on their TOUGHBOOK devices by augmenting them with Panasonic ProServices — Development, Deployment, and Sustainment services that support and augment your IT and field staff to speed deployments and improve the performance of your Panasonic technology investments.
Our Standard Warranty protects your TOUGHBOOK computers from manufacturing defects for three years and includes overnight shipping costs to and from our Service Center, as well as priority parts exchange program and repair service at no cost. It provides lifetime access to our U.S.-based technical support hotline (which has average hold times of less than 1 minute); online access to drivers, first-aid disks, BIOS updates, tools, utilities, and manuals; free overnight delivery of customer-replaceable parts and repaired units (85% of repairs are completed within just 48 hours); and access to Panasonic field service personnel.
For those customers whose environmental conditions require a higher level of accidental damage coverage, Panasonic offers our Ultimate Care warranty program. This “No-Fault” warranty coverage means just that — You break it and we fix it.
Panasonic recognizes that one size does not fit all and each customer has a unique set of skills and needs. As such, Panasonic ProServices can offer each customer the right solution to best suit their particular situation. Here are some of the most popular items, but please contact your Panasonic representative or go to the ProServices website for more services and information.

DEPLOYMENT BUNDLES
48 Hr. Burn-in, Imaging, Asset Tagging, Shipping, Deployment Report, Disk Image Management (Image Management not included in Bronze).

APOS: After Point of Sale
BRONZE Package: Includes installation of battery/tether/stylus/supplied asset tags, logo badges (purchased separately), and cases or holders that ship in the TOUGHBOOK OEM packaging. Customer image validation, loading of customer image, application of service updates and engineering changes, the inclusion of customer documentation and custom box labels, and application of customer BIOS/CMOS settings and single location ground shipping with deployment reporting.
PREMIER Package: Includes all the above deliverables, as well as post-image configuration services (5 minutes). Over packing for small shipments, expedited deployment, 48-hour burn-in, multiple ships to locations, multiple shipping dates, disk image management for the term of the services with multiple image retention, and customer portal access. The Panasonic Customer Portal allows for online access to create RMAs and check entitlement status and repair history.

BIOS CUSTOMIZATION

BIOS settings can be customized to show the client logo on bootup or configured to restrict access, enable or disable audio or wireless capabilities as well as restrict media components such as card readers, secure digital flash, fingerprint readers, Bluetooth, etc. There is a minimum of 50 units for the BIOS configuration service.

• BIOS Custom Splash Screen and/or Configuration CF-SVCBIOS1

ULTIMATE CARE PROGRAM

This coverage provides truly comprehensive coverage for out-of-warranty repairs. That’s right, no cap and no out-of-warranty billing for accidental damage for the term of coverage. Even items like intentional damage, fire, flood, hurricane, tornado, loss, and theft (reported) are covered up to 2% of the deployment.

PROTECTION PLUS

Accidental Damage Coverage. Any unit for which the Panasonic “Protection Plus” warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage.

ADVANCED EXCHANGE XPAK PROGRAM

This coverage is included at no cost with the Ultimate Care and Protection Plus warranty programs or can be purchased separately with the below SKUs. This allows advance replacement of PAKs in the event there is a failure in the field.
Overnight air replacement is paid for by Panasonic, as well as a prepaid return air shipping label for the convenience of our customers.

EXTENDED WARRANTY

If this coverage is purchased, the serial numbered unit is entitled to the extended manufacturer warranty coverage with the exception of the battery for which a separate coverage program is available. The cost of labor, parts, and overnight shipping is included in the price of the Extended Warranty Program.

SMART BATTERY WARRANTY PROGRAM

Extends the standard 1-year battery warranty up to 5 years and provides Smart Battery Monitoring. The main battery can be replaced when it falls below 50% capacity (per PC Information Viewer) during the coverage term. Smart Analytics provides in-depth insight and facilitates troubleshooting on a proactive basis.

HOT SWAP & HOT SPARE MANAGEMENT SERVICE

Within a Hot Swap program, when a device requires service, Panasonic sends the user a fully functional computer from a reserve of customer-owned computers stored at Panasonic’s National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced. The user removes the storage drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement computer and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged, and put back into the customer’s consigned inventory for future use.
Unlike Hot Swap, when Hot Spare is chosen, the original unit sent in for service is returned to the original end-user following service, and the original spare unit is returned to the customer-owned reserve.

SSD NO RETURN & USER REPLACEMENT

When this coverage is purchased, a customer is not required to send a defective storage drive back to the service center when replaced due to SSD failure.

ENGINEERING SERVICES & PROJECT MANAGEMENT

Engineering services can include services development and all changes through the life of the Panasonic deployment along with ad hoc technical services. The service level is determined at the time of purchase.

• Field Engineering Support based on needs analysis CF-SVCFES20/40/60/80/100

PUBLIC SAFETY BUNDLE EXTENSIONS

The following SKUs are available to extend the Public Safety 3-year bundles to years 4 or years 4 and 5. These SKUs must be purchased with the hardware in the same order. If the delayed purchase is desired, please utilize the standard APOS SKU for Premier Deployment, SSD No Return, and ProPlus Warranty.

na.panasonic.com/TOUGHBOOK40
1-888-245-6344
TOUGHBOOK 40 Mk1
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