Samsung Galaxy A02s Smartphone User Guide
Galaxy A02s
A12
Unlocked¹
Quick Reference Guide
Samsung Care
Samsung Premium Care
Pick the time and place and a team member will meet you to set up, troubleshoot, repair, or replace your product. Visit amsung.com/us/support/premium-care to enroll.
Get to know your product
Visit Samsung.com/us/support or download the Samsung Members app 
Contact us
Questions?
Visit us.community.samsung.com for questions
Get Support
Call 1.800.SAMSUNG for support
Service locations
Find a service location near you at Samsung.com/us/support/service/locations
Learn more
Install your SIM card
- Locate the SIM card tray.
- Insert and push the SIM ejector pin into the hole on or beside the SIM card tray.
- Pull out the card tray.
- Insert the nano-SIM card in the tray with the gold contacts facing down.
- Insert the card tray back into the slot.
This device can support a SIM card plus microSD card, or two SIM cards, however, dual SIM functionality is not available at launch and will require a software upgrade. For information about dual SIM support, visit www.samsung.com. microSD cards are sold separately
About your phone
Use only Samsung-approved chargers and cables. To avoid injury or damage to your device, do not use incompatible, worn, or damaged batteries, chargers, or cables.
Samsung account
Get the most out of your phone with your Samsung account.
You can sign in to your Samsung account, create an account, or sign up with your Google account.
With your phone and your Samsung account, you can:
- Schedule repairs
- Back up your phone
- Restore your phone and more
For more information
Samsung.com/us/support/account
Switching made simple
Whether you’re coming from an iOS or Android platform, you can easily transfer your data with Smart Switch.
Back up your old phone
Back up your old phone using your favorite backup app.
Samsung Smart Switch
- From your new Galaxy device, tap Settings > Accounts and backup > Smart Switch.
- Download Smart Switch and tap Receive data.
- Select your old device type and follow the prompts to connect your phones.
For more information
Samsung.com/us/smart-switch
To download Smart Switch
Samsung.com/us/support/owners/app/smart-switch
Customize
From the Apps panel, tap Settings
Essential apps
Download the latest games, with expert recommendations and personalized content.
Simple, high-quality video calling for smartphones, tablets, computers, and smart displays.
Store and back up your photos and videos.
Store, share, and access your files from any device.
For more information
Google Duo: duo.google.com
Google Photos: support.google.com/photos
Google Drive: support.google.com/drive
¹Wireless voice, data, and messaging services are compatible with most major U.S. GSM and CDMA networks. Visit www.samsung.com for more information on your device. Support for certain features and services such as VoWiFi and hotspots vary by wireless service provider. See provider for
compatibility details.
©2021 Samsung Electronics Co., Ltd. Other company and product names mentioned
herein may be trademarks of their respective owners. Screen images simulated. The appearance
of the phone may vary. The images shown are for reference only. If you use a screen protector,
make sure it allows for use of touch-screen features.
Printed in Korea
GH68-53214A
