HP ENVY 6400e All in One Series Printer User Guide
HP ENVY 6400e
All in One Series
Printer Features
2 Scanner
3 Output tray
4 Input tray
5 Access ink cartridges
6 Power button
7 Wi-Fi Reset button
Pulsing purple
The printer is in wireless setup mode. See “Help and tips for Wi-Fi and connectivity”.
Pulsing blue
Connecting to network
Solid light blue
Connected/ready for use
Solid amber
Problem. Check the HP Smart app for troubleshooting information.
Updating or busy
Control panel
Information button/light Press to print a summary of printer settings and status. | |
Wireless light
Indicates wireless connection status. | |
Cancel button/light | |
Resume button/light
Press when lit to continue a job. | |
Color Copy button/light | |
Black and White Copy button/light
Note: To increase the number of copies, press the desired button multiple times. | |
Number Counter | |
Error Code
Consult online user guide. |
Do not use USB for setup
For more information on lights and errors, visit hp.com/support
Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
Potential Issue | Solution |
Printer Wi-Fi setup mode timed out | If the status light is not purple, the printer might not be in Wi-Fi setup mode. Restart setup mode: |
1. On the back of the printer, press and hold the WiFi Reset button for 5 seconds and then release the button. The status light will pulse purple. 2. Wait for one minute. Close and reopen HP Smart, and then try connecting again. |
Computer or mobile device too far from the printer | Move your computer or mobile device closer to the printer. Your device might be out of range of the printer’s Wi-Fi signal. |
The computer connected to a Virtual Private Network (VPN) or remote work network |
Disconnect from a VPN before installing HP Smart software. You can’t install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing the printer setup. Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN. |
Wi-Fi turned off on the computer (computer connected by Ethernet) | If your computer is connected by Ethernet, turn on the computer’s Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi. |
Bluetooth and location services are turned off on your mobile device | If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer. Note: Your location is not being determined and no location information is being sent to HP as part of the setup process. |
Printer hardware setup information
Load paper
- Place the printer on a hard, flat surface.
- Pull open the paper tray and slide out the guides.
- Load Letter or A4 paper and adjust the guides.
- Close the paper tray. Pull out the output tray extender.
Install cartridges
- Open the ink access door.
- Remove the protective tape on both cartridges.
Caution: Do not touch the contacts under the tape. - Rotate the cartridges so the taller end faces towards the printer. Insert the cartridges and click into place.
- Close the ink access door.
For printer troubleshooting and videos, visit the HP support site. Enter your model name to find the printer.
© Copyright 2021 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
Android is a trademark of Google LLC. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.