Motorola MOTO BUDS 270 ANC Bluetooth True Wireless Earbuds User Guide

MOTO BUDS 270 ANC
BLUETOOTH TRUE WIRELESS EARBUDS
For: MOTO BUDS 270 ANC
User Guide

Safety instructions

DANGER

To avoid hearing damage, limit the time you use earbuds at high volume and set the volume to a safe level. The louder the volume, the shorter the safe listening time is.

WARNING
These truly wireless earbuds are compliant with all relevant standards regarding electromagnetic fields and is when handled as described in the User Guide, safe to use. Therefore, always read the instructions in this User Guide carefully before using the device.

• Listen at reasonable volumes for reasonable periods of time.
• Be careful not to adjust the volume continuously upwards as your hearing adapts.
• Do not turn up the volume so high that you can’t hear what is around you.
• You should use caution or temporarily discontinue use in potentially hazardous situations.
• Excessive sound pressure from earbuds can cause hearing loss.
• Using earbuds with both ears covered while driving is not recommended and may be illegal in some areas while driving.
• For your safety, avoid distractions from music or phone calls while in traffic or other potentially dangerous environments.

CAUTION

• Do not expose earbuds to excessive heat.
• Do not drop your earbuds.
• Earbuds shall not be exposed to dripping, splashing water.
• Do not allow your earbuds to be submerged in water.
• Do not use any cleaning agents containing, alcohol, ammonia, benzene, or abrasives.
• If cleaning is required use a soft cloth, if necessary dampened with a minimum amount of water or diluted with a minimum amount of water or diluted mild soap, to clean the earbuds.
• The integrated battery shall not be exposed to excessive heat such as sunshine, fire, or the like.
• The danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type.
• Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, can result in an explosion.
• Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas.
• A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas.
• Replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of some lithium battery types).

Operating temperature and humidity

• Store in a place where the temperature is between -20°C (-4°F) to 50°C (122°F) (up to 90% relative humidity with no condensation).
• Operate in a place where the temperature is between 0°C (32°F) to 45°C (113°F) (up to 90% relative humidity with no condensation).
• Battery life may be shorter in high or low-temperature conditions.

Welcome…
to your new Motorola 270 ANC Bluetooth true wireless earbuds!

• Wireless charging case.
• Up to 8 hours of total playtime with the charging case
• In-ear optical detection for auto on/off and music play/pause.
• Dual connection from each bud to your mobile handset for improved quality and a better listening experience.
• Water-resistant buds (IPX5).
• Built-in mic for hands-free voice calls
• Smart voice assistant (Siri® and Google Assistant™) .
• Bluetooth 5.0.

Need help?
If you have any problems setting up or using your MOTO BUDS 270 ANC, please visit us at motorolasound.com/support
Alternatively, you may find the answer in the ‘Help’ section at the back of this guide.

This User Guide provides you with all the information you need to get the most from your Bluetooth true wireless earbuds.
Before you make a call or listen to music you will need to set up your Bluetooth true wireless earbuds.
Follow the simple instructions in ‘Getting started’, on the next few pages.

Got everything?

• Bluetooth true wireless earbuds (with M-size earcaps)
• Charging case
• USB-C charging cable
• Extra 2 pairs (S and L sizes) of replaceable earcaps
• Quick start guide

Getting started

Location
Important
The earbuds are resistant to dripping and splashing water, but the charging case is not waterproof. Make sure you wipe off any moisture on the earbuds thoroughly before putting them into the charging case.
Range of earbuds and the Bluetooth device
Make sure the earbuds and Bluetooth devices are placed within range of each other.
Charging the battery
Important
Warning! Use only the approved rechargeable Lithium-ion battery supplied with your MOTO BUDS 270 ANC.
Charging case
Connect one side of the supplied USB-C charging cable to the Type-C charging port and the other side to the USB AC adaptor.

The LED indicators on the charging case flash and then stay on when charging is Fig. 2a complete. They show the current battery level. For the first time use, charge the battery for at least 5 hours continuously. After the first time charge, it takes approximately 2 hours for a normal charge.

Battery performance
In ideal conditions, a fully charged battery should give up to 4.5 hours usage time or up to 50 hours standby time.
The charge capacity of the rechargeable battery will reduce with time as it wears out, giving the earbuds less usage/standby time.

Battery low warning
If you hear ‘LOW BATTERY’ every 3 minutes, recharge the battery.

Earbuds
Put the earbuds into the charging case. Charging starts automatically. The red LEDs on both earbuds turn on until charging is complete.

Connecting your earbuds
Pair your earbuds with the Bluetooth device for the first time

1. Open the charging case top lid to turn the earbuds on.
   • You will hear ‘POWER ON’. The LEDs on both earbuds will flash blue for a second and you will hear ‘LEFT CHANNEL’, and ‘RIGHT CHANNEL’.
   • Then the LED indicator flashes every 5 seconds on the left earbud and red and blue alternately on the right earbud. Earbuds enter pairing mode. You will hear ‘PAIRING’.
2. Make sure the Bluetooth function of your device is activated. Earbuds will do pairing automatically.
3. Select MOTO BUDS 270 ANC from the Bluetooth menu of your device. You will hear ‘HELLO MOTO, CONNECTED’ when the pairing is successful. The blue LED on both earbuds will flash slowly.

Note
Make sure your device is compatible with Bluetooth and earbuds.

Getting to know your true wireless earbuds

Overview

Using the true wireless earbuds

3.1 Select the earcaps

1. Select from 3 different sizes of replaceable earcaps which fit your ears the best. The earbuds come with size M attached as default.
2. Fit the earcaps into the earbuds.

3.2 Wear the earbuds
Insert the earbuds into the ears and rotate them to fit comfortably.

3.3 Reconnect the earbuds to your Bluetooth device

1. Turn on your Bluetooth device with the Bluetooth feature activated.
2. Open the charging case top lid to turn on your earbuds.
   • The earbuds will auto-reconnect to the last connected Bluetooth device.

Note
If the earbuds cannot find and connect to any Bluetooth device within 5 minutes, they will switch off automatically.

3.4 Operation
3.4.1 Turn on/off

3.4.2 Call control

3.4.3 Music

3.4.4 Activate voice assistant

3.4.5 Noise cancellation and ambient sound

3.4.6 Restore factory settings

1. Switch off both earbuds.
2. Press both MFBs for 10 seconds.
3. Put both earbuds into the charging case.
4. Follow pairing instructions to do pairing (see page 8).

3.5 LED status indicators

Help

The truly wireless earbuds do not turn on.

• The battery level is too low. Recharge your earbuds.

The truly wireless earbuds do not connect with the Bluetooth device.

• Ensure the Bluetooth function of the Bluetooth device has been turned on.
• Ensure the Bluetooth function of the previously connected device has been turned off.
• Ensure you follow the instructions in this user manual to connect the earbuds (see page 8).

The truly wireless earbuds keep disconnecting.

• The battery level is too low. Recharge your earbuds.
• Ensure the true wireless earbuds and Bluetooth devices are operated within range.
• Remove the true wireless earbuds from the pairing list and connect them with the Bluetooth device again.

Poor audio quality.

• Ensure the true wireless earbuds and Bluetooth devices are operated within range.
• Remove the true wireless earbuds from the pairing list and connect them with the Bluetooth device again.

Only one side of the earbuds has sound.

• The battery level of one earbud is too low. Recharge your true wireless earbuds.
• One earbud has disconnected from another earbud.
• Try to reconnect the true wireless earbuds with the Bluetooth device.
• Reset the earbuds if the problem is not solved.

The other side’s voice cannot be heard.

• Adjust the volume on the Bluetooth device.

My voice cannot be heard.

• Check the Bluetooth device to ensure the voice is going through the true wireless earbuds.
• Remove the earbuds from the ears and speak close to the microphone.

Music plays on my Bluetooth device, not through the earbuds.

• Check on your Bluetooth device if you have selected to listen to music through the earbuds.

Technical Specifications

Note
Specifications are subject to change without prior notice.

General information

Cleaning and care
Important
Always switch off and disconnect the power adaptor before cleaning your true wireless earbuds.

• Clean your true wireless earbuds with a slightly damp cloth or with an antistatic cloth.
  Never use cleaning agents or abrasive solvents.
• Do not clean any part of the true wireless earbuds with thinners or other solvents and chemicals – this may cause permanent damage to the product which is not covered by the warranty.
• Keep your true wireless earbuds away from hot, humid areas or strong sunlight, and do not let them get wet.
• Every effort has been made to ensure high standards of reliability of your true wireless earbuds. However, if something does go wrong, please do not try to repair it yourself – contact Customer Service for assistance.

Disposal of the Device (environment)
At the end of the product life cycle, you should not dispose of this product with normal household waste. Take this product to a collection point for the recycling of electrical and electronic equipment. The symbol on the product, user guide, and/or box indicates this. Some of the product materials can be re-used if you take them to a recycling point. By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment.
Please contact your local authorities in case you need more information on the collection points in your area. Dispose of the battery pack in an environmentally-friendly manner according to your local regulations.

Consumer Products and Accessories Warranty
Thank you for purchasing this Motorola branded product manufactured under license by Meizhou Guo Wei Electronics Co. LTD., AD1 section, The economy exploitation area, Meizhou, Guangdong, P.R.China . (“MZGW”)
What Does This Warranty Cover?
Subject to the exclusions contained below, MZGW warrants that this Motorola branded product (“Product”) or certified accessory (“Accessory”) be sold for use with this product that is manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below.
This Limited Warranty is your exclusive warranty and is not transferable.
Who is covered?
This warranty extends only to the first consumer purchaser and is not transferable.
What will MZGW do?
MZGW or its authorized distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that do not conform to this limited warranty. We may use functionally equivalent reconditioned/refurbished / pre-owned or new Products, Accessories, or parts.

What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE, THE REPAIR OR REPLACEMENT PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA OR MZGW BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from one jurisdiction to another.

Exclusions
Normal Wear and Tear. Periodic maintenance, repair, and replacement of parts due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak is covered by this limited warranty.
Abuse & Misuse. Defects or damage that result from (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola or MZGW are excluded from coverage.
Use of Non-Motorola branded Products and Accessories. Defects or damage that result from the use of Non-Motorola branded or certified Products or Accessories or other peripheral equipment is excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, MZGW, or its authorized service centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered, or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola branded housings, or parts, are excluded from coverage.
Communication Services. Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may subscribe to or use with the Products or Accessories is excluded from coverage.
How to Obtain Warranty Service or Other Information?
To obtain service or information, please visit us at: motorolasound.com/support
You will receive instructions on how to ship the Products or Accessories at your expense and risk, to an MZGW Authorized Repair Center.
To obtain service, you must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place, and seller of the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial number of the Product; (d) a written description of the problem; and, most Importantly; (e) your address and telephone number.
These terms and conditions constitute the complete warranty agreement between you and MZGW regarding the Products or Accessories purchased by you and supersede any prior agreement or representations, including representations made in any literature publications or promotional materials issued by MZGW or representations made by any agent, employee or staff of MZGW, that may have been made in connection with the said purchase.
EU Declaration of Conformity (DoC)
Hereby, MZGW declares that the radio equipment type is in compliance with RE Directive 2014/53/EU. The full text of the EU declaration of conformity is available on the website: motorolasound.com
UK Declaration of Conformity
Hereby, MZGW declares that this product is in compliance with the requirements for UKCA marking. The Declaration of Conformity can be obtained at motorolasound.com

EU exposure:
RF exposure information: The EIRP power of the device at maximal case is below the exempt condition, 20mW specified in EN62479: 2010. RF exposure assessment has been performed to prove that this unit will not generate the harmful EM emission above the reference level as specified in EC Council Recommendation(1999/519/EC).
FCC regulatory conformance:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.

NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTE:

The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

IC regulatory conformance
This device complies with CAN ICES-003 (B)/NMB-003(B) and CAN RSS-216 / CNR-216.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2.  This device must accept any interference, including interference that may cause undesired operation of the device.

The SAR limit of Canada (ICES) is 1.6 W/kg for the head averaging over one gram of tissue. Device types
MOTO Buds 270 ANC (IC: 20353-MB270A) has also been tested with 0mm against this SAR limit.

Manufactured, distributed, or sold by Meizhou
Guo Wei Electronics Co. LTD., the official licensee for this product. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark
Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners.
© 2021 Motorola Mobility
LLC. All rights reserved.
Version 2.0 (EN_EU&NA)